Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Bilingual Customer Service, Sales & VIP Advisors (Online Gaming) Gehalt: £17 - £23,000
Standort: Gibraltar, Gibraltar
Sprachen: Finnisch, Deutsch, Mandarin, Portugiesisch, Russisch, Schwedisch
VerΓΆffentlichung: 12th Aug 2014

Castle Hill are recruiting for Portuguese, German, Swedish, Finnish, Chinese (Mandarin), Russian & Multilingual Customer Advisors, Sales Agents and VIP Agents. <br /> <br /> Please note that currently our clients are only considering Portuguese candidates who are already living locally. Also, our clients are only considering Mandarin speakers who hold an EU passport. However, please feel free to apply as the situation may change in the future.<br /> <br /> CUSTOMER SERVICE REPRESENTATVES CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> • Minimum 1-2 years experience working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Please also check out our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> <br /> Please note that currently our clients are only considering Portuguese candidates who are already living locally. Also, our clients are only considering Mandarin speakers who hold an EU passport. However, please feel free to apply as the situation may change in the future.]]>
http://www.toplanguagejobs.de/job/1915431/Bilingual-Customer-Service-Sales-VIP-Advisors-Online-Gaming
Portuguese speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Portugiesisch
VerΓΆffentlichung: 20th Aug 2014

Purpose of the role:<br /> <br /> As a Customer Support Agent you should be able to work and think independently, coming up with creative solutions when needed as well as following the company guidelines. The purpose for this role is to represent the company in all customer contacts, giving the best service possible. The Customer Support Agent will be part of a team/language group and report to the team leader as well as follow the instructions of the Customer Support Team Manager.<br /> <br /> Responsibilities: <br /> <br /> • Representing the company in all customer contacts, giving the best service possible via email, phone and chat <br /> • Communicating with the Customers in a professional manner, in writing as well as orally <br /> • Build and maintain relationships with existing and new customers <br /> • Identify and report improvement areas according to company procedures <br /> • Processing customer withdrawals according to company procedures on request <br /> • Providing uninterrupted service by: <br /> • Solving the customers’ problems <br /> • Clarify to the customers the company's Terms and Conditions when it is needed <br /> • Explaining how to use the company's games and services <br /> • Assisting the customers with on-going marketing campaigns <br /> • Logging the tasks in accordance with company guidelines <br /> • Escalate and follow up customer cases when needed <br /> <br /> Key Working Relationships: <br /> <br /> • All Customer Support Team members <br /> • Payments team <br /> • Service Development Specialist <br /> <br /> Requirements and Skills: <br /> <br /> • On-line experience in Support / Customer Services <br /> • Experience in assisting the customers via email and phone <br /> • Fast typewriting <br /> • Excellent written and verbal communication skills <br /> • Advanced in English <br /> • Fluent in either or/and languages: Portuguese/English<br /> • Clear thinking and problem solving <br /> • Flexible and willing to work daily / evening shifts (no night shifts)<br /> ]]>
http://www.toplanguagejobs.de/job/4027712/Portuguese-speaking-Customer-Service-Agent-Gibraltar
Swedish speaking Senior Graphic Designer - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 19th Aug 2014

The senior designer will be an integral part of the Creative team and will be required to produce first class online and offline materials for all marketing channels and general support to the Design Manager. He/she should be highly creative with a strong attention to detail. The ability to produce consistently high quality graphics for promotional, content and product use is paramount.<br /> The role will also involve and liaising with representatives from all the marketing channels in order to generate strong creative concepts and ideas culminating in the delivery of accurate and effective production across all platforms.<br /> <br /> Responsibilities:<br /> <br /> • Production of high quality design work for all our client online and offline marketing activities.<br /> • Responsible for the creation and delivery of strong and dynamic graphical content from conception through to final production. <br /> • This will involve researching, brainstorming and creating concepts, working from an initial brief to final sign off.<br /> • Create new and responsive interfaces for all devices based on our brand guidelines<br /> • Work closely with Marketing, Product, Web, and various third parties to develop web enhancements<br /> • Quality check all personal design and production output to ensure completed work is error-free, meets the brief, and achieves the desired design standards<br /> • Ensure work produced is consistent with the creative direction and brand guidelines set by the Design Manager.<br /> • Ensuring the effective maintenance of client websites and retaining an overall awareness of all ongoing projects.<br /> • Researching and keeping up to date with the latest industry trends.<br /> • Ensure all creative content is optimized for best practice.<br /> • Liaising with other disciplines within the Creative team to achieve the correct, coordinated solution.<br /> • Act as a mentor and support the more junior members of the design team.<br /> <br /> Requirements:<br /> <br /> • University-level education in web design, graphic design or equivalent;<br /> • At least 3 years' experience in the creation of digital products, interface design, Web & responsive experiences, Mobile applications.<br /> • Master of Photoshop & Illustrator, able to create simple, engaging and high-fidelity graphics and production-ready assets for developers<br /> • Knowledge of printing processes, preparing artwork for printing is essential.<br /> • Flash animation, non linear video editing, motion graphics knowledge (after effects) is advantageous.<br /> • Skilled in 3D design tools such as 3DS Max, 4D Cinema is advantageous.<br /> • Ability to develop strong working relationships with internal and third party service providers<br /> ]]>
http://www.toplanguagejobs.de/job/4023022/Swedish-speaking-Senior-Graphic-Designer-Gibraltar
Italian speaking Customer Service Agent Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Italienisch
VerΓΆffentlichung: 19th Aug 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of one or more of the following languages; Italian, Russian, Swedish, Finnish, German. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/4025782/Italian-speaking-Customer-Service-Agent
Russian Speaking Customer Support Agent -iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Russisch
VerΓΆffentlichung: 19th Aug 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters.<br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction.<br /> <br /> The role:<br /> <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards.<br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities.<br /> • Working closely with other internal department for assistance in the resolution of customer queries.<br /> • Escalating issues to second line/other departments where necessary.<br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information.<br /> • Day to day administrative tasks on request.<br /> • Providing information to management and co-workers, via phone, email or in person.<br /> <br /> What does the role require?<br /> <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar.<br /> • An honest, enthusiastic, passionate and resilient character.<br /> • Confidence and strong interpersonal skills.<br /> • Fluency in English and ideally a native level of Russian<br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews.<br /> ]]>
http://www.toplanguagejobs.de/job/4023392/Russian-Speaking-Customer-Support-Agent-iGaming-Gibraltar
Finnish Customer Retention Operations Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 19th Aug 2014

An experienced Customer Retention Operations needed Gibraltar! This position, which is to join the teams of a leading online casino, will be to work within a hard working team oriented and rewarding office environment!<br /> <br /> Responsibilities: <br /> <br /> • Initiating contact with existing customers/players via phone, in order to increase retention rates and increase lifetime value. (Will also involve regular additional contact with players via chat & email)<br /> • Following a Sales approach, actively sell tailored promotions and campaigns to existing players. <br /> • Provide additional support as required to enhance the customer’s experience and increase player spend with company. <br /> • Meet pre-determined business and individual KPI’s in line with Departmental and Business standards.<br /> • Maintain an adaptable and dynamic approach to tasks and responsibilities embracing and promoting new business practices and products.<br /> • Working aligned with Business Service Level Agreements, ensuring exceptional levels of service to customers and a consistent positive customer experience.<br /> • Ensure Risk standards and practices are adhered to avoid and minimise exposure for the Business to unnecessary risks in line with Business requirements.<br /> • Proactively seek to further own development, continually identifying potential for growth and development of own skills and performance.<br /> • Carry out additional tasks and responsibilities as required by the Management and the Business.<br /> <br /> Requirements: <br /> <br /> • Proven outbound phone sales and/or customer retention experience essential<br /> • Proven ability to work in a fast paced dynamic environment<br /> • Have a creative mindset with the ability to learn new products and practices quickly.<br /> • Highly adaptable must be a self starter with the ability to self motivate and use initiative whilst working within a team.<br /> • Target focused with experience of working to targets/KPI’s.<br /> • English essential, additional languages and online gaming experience desirable <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3792081/Finnish-Customer-Retention-Operations-Agent-Gibraltar
FINNISH SPEAKER CUSTOMER SUPPORT - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 4th Aug 2014

<br /> his role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters.<br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction.<br /> <br /> The role:<br /> <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards.<br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities.<br /> • Working closely with other internal department for assistance in the resolution of customer queries.<br /> • Escalating issues to second line/other departments where necessary.<br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information.<br /> • Day to day administrative tasks on request.<br /> • Providing information to management and co-workers, via phone, email or in person.<br /> <br /> What does the role require?<br /> <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar.<br /> • An honest, enthusiastic, passionate and resilient character.<br /> • Confidence and strong interpersonal skills.<br /> • Fluency in English and ideally a native level of Finnish<br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews.<br /> ]]>
http://www.toplanguagejobs.de/job/3965172/FINNISH-SPEAKER-CUSTOMER-SUPPORT-GIBRALTAR
head of Casino - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

As the Head of Casino you will be responsible for the implementation of Casino’s product and mar-keting strategy, budgets and tactics, as well as ensuring the achievement of the P&L (EBITDA).<br /> <br /> You will report into the Director GI Gaming.<br /> <br /> Working closely together with the central marketing team, customer management, BI and Finance in order to ensure NGR and EBITDA delivery for the Casino brand.<br /> <br /> Responsibilities:<br /> <br /> • Management of the Casino team including resource planning and performance man-agement<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services<br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management excluding VIP team ( which will work closely with Head of Ca-sino but not reporting into this function)<br /> • Working with internal delivery team and Playtech to ensure that the Casino brand and por-tal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with Playtech to develop exclusive, innovative new casino products and on differentiation strategy<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Oversee casino operations team and drive performance to achieve annual budget<br /> • Oversee delivery of annual Casino marketing strategy and its tactical plans<br /> • Ownership and management of marketing spend budget<br /> • Overseeing multi channel marketing campaigns and promotional plans<br /> • Work closely with customer delivery team to develop a market leading tablet/mobile casino product <br /> <br /> Primary responsibilities: <br /> <br /> • P&L (EBITDA) accountability for the Casino brand – ensure profitable growth of the Casino business<br /> • Setting overall vision, goals, strategies and tactical plans for the Casino brand<br /> • Including see through its implementation<br /> • Full management over Casino domains including, onsite promotions, Player operations etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business per-formance <br /> <br /> Requirements:<br /> <br /> • Minimum of 5 years in managing a Casino operation or as Head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4022892/head-of-Casino-Gibraltar
CRM Executive - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

Reporting to the Customer Relations Manager, your main responsibilities will be to assist with the implementation of the company CRM Programmes and to provide configuration, basic analysis and reporting to the Marketing Operations Department.<br /> <br /> The role will include:<br /> <br /> System Configuration Support<br /> <br /> • Account Management (Creating and maintaining profiles, users and user groups).<br /> • Workflows configuration and maintenance (Design of processes and CRM Configuration).<br /> • Provide regular reports to aid business development activity.<br /> • Creating and maintaining categorization systems for activities done (Decision Trees, Escalation points).<br /> <br /> Business Development Delivery Support<br /> <br /> • Analysis of Maops Areas Contact trends (Volumes, SLAs).<br /> • Analysis of Customer satisfaction levels.<br /> • Analysis of Agents and overall Areas productivity and efficiency levels.<br /> <br /> Project Management Support<br /> <br /> • Working closely with the product team regarding projects implementation that involves the CRM Tool.<br /> <br /> We are looking for someone with the following requirements:<br /> <br /> • Analytical mindset<br /> • Logical thinker<br /> • Creative Problem solver with a completer finisher approach<br /> • Understanding and experience of CRM processes<br /> • Excellent attention to detail and accuracy<br /> • Good communication skills<br /> • Self driven, Pro-active and enthusiastic to learn<br /> • Strong organization skills<br /> • A strong team player<br /> • Demonstrated competency at A level standard or equivalent<br /> • Excel skills – an advantage<br /> • Knowledge of the on-line gaming industry – an advantage<br /> ]]>
http://www.toplanguagejobs.de/job/3920941/CRM-Executive-Gibraltar
Swedish speaking Web and Content Editor - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 19th Aug 2014

Key Responsibilities:<br /> <br /> • Copywriting, proofing and delivering content for the companies online (email campaigns, web pages, blogs, social media) and offline marketing activities (print work, magazine ads, flyers, editorials, TV advertising, etc.)<br /> • Responsible for the organization and delivery of strong and dynamic copywriting content from conception through to final production. <br /> • This will involve researching and writing creative concepts, working from an initial brief to final sign off.<br /> • Co-ordination & management of content translation via a third party.<br /> • Building, editing and maintaining effective web pages in a CMS according to the relevant requirements brief.<br /> • Authoring and editing promotional materials tailored toward for specific departments for the company.<br /> • Ensuring the effective maintenance of client websites and retaining an overall awareness of all on-going projects.<br /> • Researching and keeping up to date with the latest industry trends.<br /> • Ensure all promotional copy is optimized for best practice (ie: up to date terminology, anti-spam.)<br /> • Liaising with other disciplines within the Creative team to achieve the correct, coordinated solution to a problem.<br /> • Organization and maintenance of the creative editorial library, involving the coordination all files, requests, reports, statistics, creative and copy for all campaigns.<br /> • Social media activity on Facebook, Twitter and relevant industry blogs to promote the brands across all mediums.<br /> <br /> Knowledge, Skills & Experience<br /> <br /> • Educated to degree/HND level in a relevant discipline or have relevant experience (references required) in a similar role.<br /> • The candidates should possess excellent proofing and copywriting skills and have a clear understanding of the proper use of grammar.<br /> • Basic skills and experience of html mark-up is essential.<br /> • Fluency in English as well as Swedish is ESSENTIAL<br /> • Strong previous experience of working with CMS systems, editorial software (In-Design, Quark, or similar) and html editing software (Dreamweaver).<br /> • Previous experience working with email marketing software is (Silver pop, Email Vision, Right Now, Return Path or similar).<br /> • The candidate should be creative and adaptable, and able to take on a variety of different tasks at the same time and deliver at a fast pace.<br /> • Able to communicate effectively in written and email correspondence.<br /> • Have excellent verbal communication skills and be able to explain complex information simply and clearly.<br /> • Have the ability to plan and organise individual duties and responsibilities.<br /> • Retain and acquire industry knowledge through regular competitor analysis.<br /> • Work effectively with other members of the Creative Team.<br /> • Promote a vibrant and positive working environment.<br /> • Maintain a professional attitude at all times.<br /> • Have at least 2 years’ experience in online gaming or similar industry.<br /> • Have an awareness of web standards and accessibility.<br /> • Have an awareness of usability and search engine optimisation principles.<br /> • Actively look to further their knowledge through training and experience.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4023112/Swedish-speaking-Web-and-Content-Editor-Gibraltar
German speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 19th Aug 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of German. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/3924481/German-speaking-Customer-Service-Agent-Gibraltar
RECEPTION / ADMIN SUPPORT ASSISTANT / TRAVEL COORDINATOR-iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Spanisch
VerΓΆffentlichung: 19th Aug 2014

Reporting to: HR Manager<br /> <br /> To provide reception cover and admin support to the HR Team and general administration support to the Company, including:<br /> <br /> • Promoting the company spirit and professional standards within the company<br /> • First point of contact for the Company greeting clients and customers on the phone and face to face<br /> • Managing the reception area to ensure adequate cover at all times<br /> • Carrying out general office duties including post, distributions, supplies<br /> • Co-ordinating the use of meeting rooms in the offices <br /> • To provide admin support to the Exec Team as and when required <br /> • Arranging business lunches and refreshments<br /> • Being the first point of contact for First Aid and Accident Reporting, including maintaining the first aid boxes, notices in the offices<br /> • Managing the travel procedure, co-ordinating travel requests for the Group in line with the Company procedure<br /> • Regular reporting of travel details and costs through the weekly Travel Budget<br /> • Co-ordinating airport transfers and rotas for the driver<br /> • Co-ordinating monthly / bi annual / annual company events<br /> • Maintaining confidentiality in all aspects of work<br /> • Personal development to keep skills and knowledge up to date<br /> • Any other duties that the Company may require<br /> <br /> THE PERSON:<br /> <br /> • Previous experience of working in a customer facing and business administration role <br /> • Demonstrated competence at a level equivalent to NVQ 3/HND<br /> • Sound IT skills<br /> • Excellent organisational skills<br /> • Ability to communicate effectively at all levels and build sound relationships<br /> • Ability to effectively prioritise and manage workloads<br /> • Team worker and ability to work using own initiative<br /> • Bi lingual – English/Spanish would be an advantage<br /> ]]>
http://www.toplanguagejobs.de/job/4023702/RECEPTION-ADMIN-SUPPORT-ASSISTANT-TRAVEL-COORDINATOR-iGaming-Gibraltar
Portuguese speaking Customer Service Agent Gehalt: Attractive
Standort: Gibraltar
Sprachen: Portugiesisch
VerΓΆffentlichung: 22nd Aug 2014

I am looking for a Portuguese speaking Customer Service agent to work for our client in Gibraltar<br /> Applicants must be local to Gibraltar or Spanish surrounding areas]]>
http://www.toplanguagejobs.de/job/4037672/Portuguese-speaking-Customer-Service-Agent
Swedish speaking Marketing Manager – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 19th Aug 2014

Main Responsibilities:<br /> <br /> • Management of the Sweden team including resource planning and performance management<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services <br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management including VIP team<br /> • Working with internal delivery team and Suppliers to ensure that the Casino product and portal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with suppliers to develop exclusive, innovative new casino products<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Ownership and management of marketing spend budget<br /> • P&L (EBITDA) responsibility for the product – ensure profitable growth of the Swedish business<br /> • Setting overall vision, goals, strategies and tactical plans for the brand – including seeing through its implementation<br /> • Full management of onsite promotions, Player operations and VIP management etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business performance<br /> <br /> Knowledge/expertise/qualifications:<br /> <br /> • Minimum of 2 years in managing a marketing budget and operation or as head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4023142/Swedish-speaking-Marketing-Manager-%E2%80%93-Gibraltar
Reception / Admin Support Assistant / Travel Coordinator - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

To provide reception cover and admin support to the HR Team and general administration support to the Company, including:<br /> <br /> • Promoting the company spirit and professional standards within the company<br /> • First point of contact for the Company greeting clients and customers on the phone and face to face<br /> • Managing the reception area to ensure adequate cover at all times<br /> • Carrying out general office duties including post, distributions, supplies<br /> • Co-ordinating the use of meeting rooms in the offices <br /> • To provide admin support to the Exec Team as and when required <br /> • Arranging business lunches and refreshments<br /> • Being the first point of contact for First Aid and Accident Reporting, including maintaining the first aid boxes, notices in the offices<br /> • Managing the travel procedure, co-ordinating travel requests for the Group in line with the Company procedure<br /> • Regular reporting of travel details and costs through the weekly Travel Budget<br /> • Co-ordinating airport transfers and rotas for the driver<br /> • Co-ordinating monthly / bi annual / annual company events<br /> • Maintaining confidentiality in all aspects of work<br /> • Personal development to keep skills and knowledge up to date<br /> • Any other duties that the Company may require<br /> <br /> The person:<br /> <br /> • Previous experience of working in a customer facing and business administration role <br /> • Demonstrated competence at a level equivalent to NVQ 3/HND<br /> • Sound IT skills<br /> • Excellent organisational skills<br /> • Ability to communicate effectively at all levels and build sound relationships<br /> • Ability to effectively prioritise and manage workloads<br /> • Team worker and ability to work using own initiative<br /> • Bi lingual – English/Spanish would be an advantage<br /> ]]>
http://www.toplanguagejobs.de/job/4024492/Reception-Admin-Support-Assistant-Travel-Coordinator-Gibraltar
Data Warehouse Developer - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

Responsible for the Design, Development and “day-to-day” support of the Oracle based Strategic Data Warehouse. Working within a team and reporting to the Business Intelligence Manager, the Individual will ensure the smooth “day-to-day” running of the data warehouse. This will include all elements of oracle development required to ensure the end to end data warehouse service is functional and fit for business operation.<br /> <br /> Responsabilities:<br /> <br /> • Good understanding and experience of using of Data Warehouse principals such as the Kimble methodology.<br /> • Experienced at designing and developing data models (such as Star schema design, Dimension and fact models, and slowly changing dimensions).<br /> • Able to write data warehouse technical design specifications so changes to the Strategic data warehouse can be coded and deployed.<br /> • Working on a rota with other team members to provide 24/7 cover for Data Warehouse processes and schedules.<br /> • Responsible for Architecture principals and standards<br /> • Optimise Oracle for its job as the Strategic Data warehouse (Using DBA parameter settings)<br /> • Review and optimise the ETL processes for speed and performance.<br /> • Implementation of new database objects: such as indexes, materialized views, partitioning and tables.<br /> • Support, diagnosis and fixing of issues associated with the ETL schedules.<br /> • Experience with working with large databases.<br /> • Highly experienced at Design and build ETL processes using ODI and SQL.<br /> • Responsible for build, test and deployment processes associated with changes being applied to live.<br /> • Design and development of on-going changes.<br /> • Data warehouse security.<br /> • Database Administration.<br /> • Oracle 11g<br /> <br /> Requirements:<br /> <br /> • Experience of supporting the day-to-day running and functioning of the data warehouse, particularly the ETL components. <br /> • The role requires a history of supporting data warehouse solutions in a corporate environment and also requires someone who understands how business works and how BI solutions support business functions. In particular:<br /> • A range of experience of supporting Business Intelligence and Data Warehousing technologies including user interfaces, particularly using the Oracle DW and data loading experience, ETL i.e. ODI preferred.<br /> • A proven track record of successful implementation/support of a number of leading edge technological solutions within blue-chip large client companies<br /> • A proven ability to develop clear understandings of internal clients’ needs and the ability to incorporate them into a solution.<br /> • Experience in an online organisation, or with experience of working in an e-gaming background preferred but not essential.<br /> <br /> Technical Qualifications and Skills:<br /> <br /> • Oracle BI certification preferred.<br /> • SQL code development<br /> • Will have excellent experience of a range of databases including Oracle 11i, ETL (ODI preferred) and Linux.<br /> • Strong Oracle Database Administration experience.<br /> • Experience of managing multiple RDBMS on large systems<br /> • Experience of working in a team that delivers a high availability service.<br /> • Practical experience in monitoring and tuning a database to provide a high availability service.<br /> • Experience of basic SQL Server administration is a must.<br /> • Ability to Use any of the following tool is not essential but is considered useful: SSIS, SSRS, SSAS.<br /> <br /> General Skills & Abilities:<br /> <br /> • Highly self-motivated and goal orientated.<br /> • The ability to show initiative<br /> • Excellent attention to detail.<br /> • An intelligent, analytical and pragmatic approach to problem solving.<br /> • Excellent relationship building skills with internal clients and colleagues.<br /> • The ability to effectively prioritise and deliver in a high-pressure environment.<br /> • The resilience to approach challenging issues with a positive and fresh outlook.<br /> ]]>
http://www.toplanguagejobs.de/job/4022932/Data-Warehouse-Developer-Gibraltar
Risk Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

Purpose:<br /> <br /> • This role will be part of the marketing Ops / Finance division of the company and as a Risk Analyst will involve responsibility for helping to resolve all risk queries related to our prod-ucts and services, running and maintaining various reports on a daily basis, aiming to ensure the safety of our client and its products from both financial and legal risks.<br /> • Monitoring and reporting on Paragon’s performance to Risk Manager <br /> • Assisting Risk Manager with RISK assessment regarding new bonus campaigns and providing RISK knowledge and support to Marketing Operations;<br /> <br /> Responsibility:<br /> <br /> • Running daily/weekly/monthly reports and analysis to protect the business from technical issues and abuse.<br /> • Working on Support and VIP Right Now escalations and risk queries.<br /> • Supporting improvements to Paragon SLA, and generic process improvements <br /> • Supporting Marketing regarding RISK assessment for all new campaigns and promotions <br /> • Monitoring bonus abuse and games performance <br /> • Monitoring and assisting in Risk related conversion issues<br /> • First escalation point for the business for all Risk related issues<br /> • Review big payments sent by Paragon and proceed according to procedure.<br /> • Providing deep Risk analysis on different issues requested by Risk Manager/Affiliate Risk <br /> • Dealing and liaising with VIPs risk related cases ensuring the process is lenient but efficient<br /> • Assisting Risk Manager with optimisation of fraud rules<br /> • Assisting affiliate Risk with affiliates bonus checks (if requires)<br /> <br /> The person: <br /> <br /> • 2 Year experience in Risk work<br /> • Knowledge of the different aspects of Risk work. Online Payments or Financial Services knowledge would be a bonus. <br /> • Knowledge and experience of AML regulations<br /> • Proficient in MS Office Tools and MS Excel in particular<br /> • Ability the review reports in an analytical manner<br /> • Ability to adapt to changing priorities and to thrive in a fast-paced work environment<br /> • Fluency in the English language<br /> ]]>
http://www.toplanguagejobs.de/job/4022962/Risk-Analyst-Gibraltar
Systems Specialist - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

Develop, maintain, support and optimise server and information systems that meets or exceeds business, data access and performance requirements<br /> <br /> Responsibilities:<br /> <br /> • Maintain business IT systems<br /> • Design and Review of backup and recovery policies<br /> • Provide IT technical expertise to applications developers & operations for systems develop-ment and production support<br /> • Provide expert technical consulting to IT staff in the design, development of infrastructure systems to ensure a robust and stable environment<br /> • Participate in formulating and implementing IT standards and policies to support the opera-tional environment and business direction<br /> • Develop all supporting technical documentation to facilitate consistency and quality of in-stallations, systems upgrades and recovery/ repair<br /> • Develop and implement processes to assist with problem management, change manage-ment, performance monitoring to support effective operational management<br /> • Ensure the application of best practice with regard to database management in the Midas environment to provide a stable and robust infrastructure<br /> • Drive and guide installation support of new and existing hardware platforms and their oper-ating environments to support ongoing business change and strategy<br /> • Advise and assist in monitoring and tuning the systems to achieve optimum level of per-formance<br /> • Provide 24/7 on-call production support<br /> <br /> Qualifications & Experience:<br /> <br /> Essential:<br /> <br /> • At least 3 years experience working with Linux (RedHat/CentOS) <br /> • At least 3 years experience working with VMware environments <br /> • Administration of Window Server 2008/2012 environments<br /> • Administration of SAN arrays (EMC/NetApp/HP) <br /> • Administration of Apache, Nginx & IIS<br /> • Programming with Bash, PHP, Python & Perl<br /> • Tolerance to high workloads and multiple changing priorities. <br /> • Ability to solve problems and issues at all levels<br /> • Documentation skills<br /> • Interest and awareness of current IT technology and business application <br /> • Excellent oral and written communication skills<br /> • Computer Science/IT related university degree<br /> <br /> Desirable:<br /> <br /> • Basic administration of Oracle, Postgresql & MySQL DB<br /> • Configuration & administration of Nagios(OMD/Check_MK) monitoring tool<br /> • Configuration & administration of RedHat Satellite/Spacewalk, Puppet & Mcollective Administration of Amazon Cloud Services<br /> • Usage & administration of Git/SVN repositories<br /> • Exposure to project management methodologies and software<br /> <br /> Competencies<br /> <br /> Behavioural:<br /> <br /> • Effectively operate both as a team member, and as an individual <br /> • Strong logic, analytical, and problem solving skills<br /> • Effective “plain English” communication using written, verbal, and presentations skills<br /> • Positive, innovative and constructive outlook with a high level of initiative and self motiva-tion<br /> • Business oriented perspective to system support processes<br /> • Strong time management skills with the ability to work with minimal supervision in a team environment<br /> • Ability to work in flexible times outside normal working hours and during peak periods as required<br /> • Interpersonal skills including those to project a professional image of the team both inter-nally and externally<br /> • Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and stakeholders at all levels<br /> • Pragmatic, but committed to continuous improvement<br /> <br /> Technical:<br /> <br /> • Provide effective support, policy, and procedures documentation<br /> • Understand and drive initiatives to support change control and operational integrity<br /> • Conceive and develop effective systems to proactively support and manage business opera-tions.<br /> • Advanced working knowledge of word processor, pc database, and spreadsheet packages<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4022982/Systems-Specialist-Gibraltar
Verification and Affiliate Fraud Specialist - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 19th Aug 2014

To protect the company and its stakeholders’ brands, intellectual property, reputation and financial and other tangible assets from harm caused by fraud and other criminal activities and error, whilst not limiting the company’s ability to transact freely and efficiently with its customers and deliver the Business Plan.<br /> <br /> Purpose:<br /> <br /> • To ensure that our client’s Marketing division is operating in a safe manner while supporting their activities and acknowledging the welfare of the business.<br /> • Assisting Affiliate Risk Analyst with RISK assessment regarding new affiliate campaigns and providing RISK knowledge and support to Marketing Operations;<br /> • Main point of contact with partners regarding all RISK issues<br /> • This role will also be part of the marketing/financial division of the company, as an Account Verification Specialist who will be responsible for verifying players Identity following their first successful deposit<br /> • Account Verification Specialist will have the responsibility for helping to resolve all risk que-ries related to our products and services, running and maintaining various reports on a daily basis, aiming to ensure the safety of our client and its products from both financial and legal risks<br /> • Monitoring and reporting on outsourced Risk and Finance operations performance to Man-agement.<br /> <br /> Responsibilities:<br /> <br /> • Support Affiliate Risk Analyst on Affiliate Risk and Earnings activity.<br /> • Compliance and assurance reviews of affiliate and acquisition activity to identify abuse of the business opportunity offered.<br /> • Analyse financial and business details of affiliates and their referred accounts. <br /> • ID verification of ADV accounts on 1st withdrawal<br /> • Review and approval of all affiliate earnings.<br /> • Liaise with Marketing and Affiliate Managers in preventing abuse and the resolution of con-flicting interests.<br /> • Completing players KYC processes and procedures including enhanced due diligence investi-gations and reviews<br /> • Evaluate and recommend the submission of alerts for further investigation<br /> • Running daily reports to protect the business from technical issues and abuse<br /> • Supporting improvements to the outsourced Risk and Finance operations SLA, and generic process improvements<br /> • Review big payments sent by outsourced Risk and Finance operations and if required seek for higher approvals<br /> • Providing deep Risk analysis on different issues requested by Risk and Risk Manager/AVS TL<br /> <br /> Requirements:<br /> <br /> • At least 1 Year experience in Risk/Online Gambling<br /> • Sound knowledge of the different aspects of Risk work including Online Payments or Finan-cial Services knowledge<br /> • Experience of working in on line environment<br /> • Ability to identify subtle fraud and abuse patterns amongst affiliates and their referred traf-fic<br /> • Sound and demonstrable experience with fraud analysis and investigations <br /> • Ability to work efficiently with people at all levels<br /> • Proficient in MS Office Tools and MS Excel in particular<br /> • Excellent ability the review reports in an analytical manner<br /> • Ability to adapt to changing priorities and to thrive in a fast-paced work environment <br /> • Fluency in the English language<br /> ]]>
http://www.toplanguagejobs.de/job/4023002/Verification-and-Affiliate-Fraud-Specialist-Gibraltar
German Speaker Customer Support - iGaming - Gibraltar Gehalt: Attractive
Standort: Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 15th Aug 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of German]]>
http://www.toplanguagejobs.de/job/4012402/German-Speaker-Customer-Support-iGaming-Gibraltar
Italian Speaker Customer Support Agent - iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
VerΓΆffentlichung: 15th Aug 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of Italian<br /> ]]>
http://www.toplanguagejobs.de/job/4012142/Italian-Speaker-Customer-Support-Agent-iGaming-Gibraltar
Finnish Speaking Customer Support Position - iGaming- Malta Gehalt: Attractive
Standort: Gibraltar
Sprachen: Finnisch
VerΓΆffentlichung: 6th Aug 2014

his role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters.<br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction.<br /> <br /> The role:<br /> <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards.<br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities.<br /> • Working closely with other internal department for assistance in the resolution of customer queries.<br /> • Escalating issues to second line/other departments where necessary.<br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information.<br /> • Day to day administrative tasks on request.<br /> • Providing information to management and co-workers, via phone, email or in person.<br /> <br /> What does the role require?<br /> <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar.<br /> • An honest, enthusiastic, passionate and resilient character.<br /> • Confidence and strong interpersonal skills.<br /> • Fluency in English and ideally a native level of Finnish<br /> ]]>
http://www.toplanguagejobs.de/job/3974581/Finnish-Speaking-Customer-Support-Position-iGaming-Malta
Bilingual VIP Host -iGaming -Gibraltar Gehalt: Attractive
Standort: Gibraltar
Sprachen: Englisch, Finnisch, Deutsch, Schwedisch
VerΓΆffentlichung: 6th Aug 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German or Swedish or Finnish, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3974551/Bilingual-VIP-Host-iGaming-Gibraltar
Swedish Marketing Manager- iGaming Gehalt: Attractive + benefits
Standort: Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 21st Aug 2014

Fantastic opportunity for a Swedish speaking Marketing Manager within a leading iGaming company in Gibraltar! 2+ years expeirence within a similar role and within iGaming is required! Relocation and attractive package on offer- CVs to tasha@bettingconnections.com!]]>
http://www.toplanguagejobs.de/job/3965122/Swedish-Marketing-Manager-iGaming
Swedish Marketing manager Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 6th Aug 2014

Purpose of Role: <br /> <br /> As the Marketing manager you will be responsible for the marketing strategy, budgets and tactics, as well as being responsible for the brand acquisition and retention budgets <br /> <br /> You will report directly into the Head of Sweden. <br /> <br /> Working closely together with the central marketing team, customer management, BI and Finance teams you will be focused on delivery of NGR and EBITDA target for the web site<br /> <br /> Key areas for the Marketing Manager are; <br /> - Management of the Sweden team including resource planning and performance<br /> management<br /> - Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> - Customer retention & reactivation (managed within the vertical with close co-operation with central marketing. <br /> - Co-operate with Customer Operations including transactional services – Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> - Oversee player management including VIP team<br /> - Working with internal delivery team and Playtech to ensure that the Casino product and portal remains competitive <br /> - Work closely with third party suppliers to source new products for the site <br /> - Work closely with Playtech to develop exclusive, innovative new casino products<br /> - Work closely with web TV team to develop a market leading live casino experience <br /> - Ownership and management of marketing spend budget<br /> <br /> Primary Responsibilities:<br /> • P&L (EBITDA) responsibility for the company product – ensure profitable growth of the Swedish business <br /> • Setting overall vision, goals, strategies and tactical plans for the brand – including see through its implementation<br /> • Full management of onsite promotions, Player operations and VIP management etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business performance <br /> <br /> Knowledge/Expertise/Qualifications:<br /> <br /> • Minimum of 2 years in managing a marketing budget and operation or as head of Casino Marketing with a leading casino site <br /> • Strong product understanding and competitive knowledge <br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L <br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills <br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/3974521/Swedish-Marketing-manager-Gibraltar
Swedish VIP- Host Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 6th Aug 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service!<br /> <br /> The role:<br /> <br /> Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk.<br /> Developer a high standard of service, responding to emails, chats and phone calls.<br /> Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary.<br /> Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business.<br /> Understand pro-active retention activities, increasing company revenues.<br /> Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements:<br /> <br /> A native level of Swedish, both written and oral.<br /> Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players.<br /> A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s.<br /> We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal.<br /> Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players.<br /> Proven abilities to confidently interact with VIP’s, other internal departments and team members.<br /> Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment.<br /> This role requires a target driven and goal oriented character! Both on a team and individual basis.<br /> Experience within an online sales and/or customer service environment.<br /> Experience with phone, email and chat, both on an inbound and outbound basis.<br /> KS2 Maths and English is a must, along with strong results in a secondary level education.<br /> Computer literate with skills in MS Office; Excel and work etc…<br /> The willingness and ability to be flexible, working on a shift basis is a key part of this role.<br /> <br /> Send an email to michelle@bettingconnections.com for more info <br /> ]]>
http://www.toplanguagejobs.de/job/3974401/Swedish-VIP-Host-Gibraltar
Casino Games Marketing Manager Gehalt: Attractive + benefits
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 21st Aug 2014

Fantastic opportunity for an experienced iGaming professional within a leading iGaming company in Gibraltar! 3+ years experience within a product marketing role & Gaming experience is required! <br /> <br /> Promotional planning: develop, plan and implement promotions and automated retention campaigns aimed at reduction of churn and increase of yield.<br /> • Ensure that promotions are consistent, attractive, cost effective, relevant and aligned with other areas of the business, at all times, including; Headline promotions, one off campaigns, bonus campaigns, outbound calling projects.<br /> • Analysing and optimising campaign performance including opt in rate and ROI optimization for each promotion and campaign<br /> • Reporting on the effectiveness of marketing activities <br /> • Managing and communicating the monthly promotional roadmap, ensuring consistency of communication and alignment to brand guidelines <br /> • Analysis & tracking - Analysis and reporting of campaign results. Monitoring and reporting performance.<br /> • Reactivation of lapsed and inactive players.<br /> • You will monitor individual player (non VIP) activity and take action to increase revenue ]]>
http://www.toplanguagejobs.de/job/3965212/Casino-Games-Marketing-Manager
VIP HOST - Swedish speaker Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 31st Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3803882/VIP-HOST-Swedish-speaker
BILINGUAL SALES AGENT Gehalt: DOE
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch, Deutsch, Russisch
VerΓΆffentlichung: 31st Jul 2014

The role:<br /> <br /> To facilitate direct pro-active conversion activities for players whom have newly registered accounts or shown an interest in creating one thus increasing Company revenues and player’s life time value.<br /> <br /> • Give a high level of customer experience whilst actively selling to new players by understanding their needs and offering them the benefits of playing.<br /> • Contact new customers by phone and chat<br /> • Recommend, select and help locate the right approach for a deposit to be made<br /> • Negotiate with players <br /> • Schedule sales activity <br /> • Generate and qualify leads <br /> • Respond promptly to customer inquiries<br /> • Record details of inquiries and comments<br /> • Manage administration<br /> • Follow up on customer interactions<br /> • Shift based Rota in line with business needs<br /> <br /> Requirements:<br /> <br /> • Speaking fluently English plus one of the following languages: Russian, Swedish, Finnish, German <br /> • Knowledge of sales principles<br /> • Knowledge of customer service principles and processes<br /> • Experience in a retail, customer service or sales environment<br /> • Basic business administration knowledge<br /> • Self starter with ability to self motivate and use initiative whilst interacting with other departments and teams<br /> • High levels of interpersonal skills and ability to quickly build a rapport with players.<br /> • Must be able to work flexible hours as shift work and/or weekends is a key part of the role.<br /> • Experienced in telephone inbound and outbound – outbound sales experience is preferable<br /> • Good level of secondary education – KS II in Maths / English along with basic MS Office skills. i.e. Word / Excel<br /> • <br /> <br /> Key Competencies:<br /> <br /> • High level of communication skills<br /> • Patient<br /> • Adaptable<br /> • Shows Initiative<br /> • Persuasive<br /> • Energetic<br /> • Integrity<br /> • Outgoing personality<br /> • Team Player<br /> ]]>
http://www.toplanguagejobs.de/job/3393021/BILINGUAL-SALES-AGENT