Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs English Native Content Editor - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 21st May 2015

The role: <br /> <br /> • The Content Editor is responsible for providing high quality copywriting services to the business and general support to the Editorial Team Leader in delivering maximum productivity for the company.<br /> • Responsible for creating copy for the different brands.<br /> • The role will involve researching and writing creative concepts, and working from an initial brief to final sign off. <br /> • You will need to be able to work conceptually and be good at generating ideas for online and offline campaigns.<br /> • A passion for the written word is all important as the focus of this position is to ensure all marketing copy is consistently high quality.<br /> • Working closely with the Editorial Team Leader, the Creative Team and business marketing teams to ensure localisation and personalisation. <br /> • You will ensure synergy and brand integrity across a variety of initiatives and campaigns.<br /> • Experience in copywriting for the web and an interest in the online gaming sector will be a distinct advantage. <br /> • The role also involves working on headlines and copy for mobile and offline promotions.<br /> <br /> Experience:<br /> <br /> Knowledge/Skills/Experience:<br /> <br /> • Marketing degree or equivalent <br /> • Proven copywriting experience (min 2 years)<br /> • Effective content development for websites<br /> • Knowledge of the gaming industry is an advantage<br /> • Attention to detail<br /> • Enthusiasm for creating strong pieces of communication<br /> • Experience of using Content Management Systems an advantage<br /> <br /> Personal qualities:<br /> <br /> • Articulate<br /> • A high level of creativity and originality <br /> • Ability to work under pressure<br /> • A high level of self-motivation <br /> • Able to multitask<br /> • Conscientious with strong time management skills<br /> • Enterprising and forward thinking<br /> • Excellent organisation skills<br /> • Strong MS Office skills<br /> <br /> Copywriting:<br /> <br /> • Ability to come up with innovative and relevant ideas<br /> • Ability to work to a brief and translate brand values<br /> • Ability to write attention-grabbing copy - headlines and text - for advertising/marketing/promotional campaigns<br /> <br /> Relationships:<br /> <br /> • Liaise directly with the Editorial Team Leader to ensure timely and relevant execution of all projects<br /> • Take direction from Head of Marketing Communications upon request<br /> • Maintain relationships with the Creative Team and designers<br /> • Communication with marketing colleagues <br /> • Internal cross-departmental communication with all people in the organisation<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4928542/English-Native-Content-Editor-Gibraltar
PRODUCT MANAGER – LIVE CASINO Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 21st May 2015

Job Purpose<br /> <br /> To manage and optimize the tables, content and customer experience of our client’s Live Casino product in order to maximize revenues and cross sell opportunity.Deliver a great customer experience while maximising commercial benefit by managing and developing the Live Casino product/platform/features, website, tools and customer experience.<br /> <br /> Main Accountabilities and Responsibilities <br /> <br /> • Responsible for the Live Casino product/platform/features, website, tools and customer experience.<br /> • Responsible for leading the analysis and optimisation of our Dedicated Live Casino studio, from table occupancy and hands dealt per minute to the layout, décor and staff uniforms.<br /> • Monitoring of product and feature performance, quality and optimizing when necessary with a particular focus on managing the cost of sale.<br /> • Develop a best-in-class Live Casino offering – responsibility for ensuring we develop the technology and optimise our platform to become a true innovator within the live casino space. <br /> • Working with our core provider and internal development, support and land based teams; this person will define the Live Casino roadmap, challenge existing solutions where appropriate and own the creation and delivery of the proposition.<br /> • Monitor player patterns based on their account details, transaction and gaming patterns to manage risk and to propose ways on how to improve revenues including working closely with VIP team on campaign management.<br /> • Maintain continuous insight into state of the art features and functions included in competitors’ games and platforms and feed this back into internal and external product roadmaps for delivery, specifically around Live offerings and streaming.<br /> • Management of new and existing product development across desktop and mobile.<br /> • Working with the Delivery team and Product Analyst to create, develop and manage the roadmap, including prioritization and negotiation of launch timeframes within the development backlog.<br /> • Day to day product operations including adding new games to existing portfolio and carrying out UAT to ensure smooth functioning of games.<br /> • Planning and executing retention activity including working with the Promotions Executive to define and agree promotional and bonus plans.<br /> • Work with the VIP Account Managers to develop promotional activity for key players.<br /> • Working closely with our acquisition teams (PPC, SEO, Display and affiliates) and CRM teams to come up with effective campaigns and to insure that branding and messaging is consistent across acquisition, retention and product.<br /> <br /> Knowledge, Expertise and Qualifications <br /> <br /> • Solid understanding of online gaming operations and marketing<br /> • Strong commercial awareness and analytical skills in order to interpret data and drive business conclusions<br /> • Live Casino experience strongly preferred<br /> • Understanding of all aspects of a Casino platform, including: system configuration, reporting and bonus features<br /> • Knowledge of customer servicing and retention strategies<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Advanced in Microsoft Excel, highly analytical and data driven with a strong attention to detail<br /> • Excellent communication, interpersonal skills, time management and organization skills.<br /> • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4950802/PRODUCT-MANAGER-%E2%80%93-LIVE-CASINO-Gibraltar
Senior Administrator - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 21st May 2015

Our international client is growing and looking for a Senior Administrator to jump onboard! You are a self-starter and up for a challenge. You like to be busy and no task is too big or small. You are familiar with office administration, good at numbers; accounting, invoices and payments.<br /> <br /> Responsibilities:<br /> <br /> • General company administration<br /> • Assist the director in the daily operations of the company<br /> • Basic accounting duties<br /> • Internal agreement processing (review, preparation, communication with third parties)<br /> • Liaising with marketing team on planning and execution of marketing campaigns<br /> • Assist the marketing team on setting up campaigns, etc<br /> <br /> Requirements<br /> • Ability to take full ownership of the responsibilities assigned including taking initiative to learn new processes as they arise<br /> • Confident in working with others but also independently and uphold a high standard of work ethic, always ensuring to complete all assigned tasks accurately<br /> • Problem solving capabilities<br /> • Ability to prioritise and work effectively to meet deadlines<br /> • Good communication skills at all levels<br /> • Able to work autonomously and under pressure<br /> • You’re a numbers person and have good analytical skills<br /> • Accurate in all projects and assignments undertaken<br /> • Maintain a high level of confidentiality and discretion<br /> • Are proactive and seek new ways for us to improve when changes happen<br /> ]]>
http://www.toplanguagejobs.de/job/5009322/Senior-Administrator-Gibraltar
Danish Speaking Customer Services Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 21st May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Danish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5096072/Danish-Speaking-Customer-Services-Agent-Gibraltar
German Speaking Customer Services Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 21st May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native German speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5096092/German-Speaking-Customer-Services-Agent-Gibraltar
Swedish Speaking Customer Services Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 21st May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Swedish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5096152/Swedish-Speaking-Customer-Services-Agent-Gibraltar
Customer Service Agent - Online Gaming - Gibraltar Gehalt: Fantastic benefits package
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch, Schwedisch
Veröffentlichung: 29th Apr 2015

Customer Services Agents (Danish and Swedish) - Leading Online Gaming Company - Gibraltar<br /> <br /> Competitive salaries on offer alongside a fantastic benefits package<br /> <br /> <br /> <br /> Are you a native level Danish or Swedish speaker? Do you have strong communication skills and have worked in a Customer Service role previously? Would you like to work for a leading gaming business who reward their staff and offer excellent training and development?<br /> <br /> <br /> <br /> SRGEurope is looking for native level Danish and Swedish speaking candidates who have strong customer service skills. We are looking for candidates who have pro active approach with a strong work ethic who appreciate the importance of excellent customer service. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> <br /> <br /> Customer Services Agent responsibilities: <br /> <br /> * Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> <br /> * Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> <br /> * Working in coordination with other teams based at different locations that share similar objectives<br /> <br /> * Escalating system anomalies and general issues faced by customers to the relevant party<br /> <br /> * Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels<br /> <br /> * You should possess logical reasoning skills with an analytical approach and be willing to work shifts<br /> <br /> <br /> <br /> Customer Services Agent skills required: <br /> <br /> * Customer service experience<br /> <br /> * Native level Fluency in Danish and Swedish<br /> <br /> * English language skills to a business standard<br /> <br /> * Excellent communication and interpersonal skills<br /> <br /> * Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> <br /> * Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> <br /> If you are interested in this opportunity, please get in touch straight away. Our client is already conducting interviews.<br /> <br /> <br /> <br /> Keywords: Customer Service | Gaming | Gibraltar l Communication | Swedish | Danish]]>
http://www.toplanguagejobs.de/job/5153002/Customer-Service-Agent-Online-Gaming-Gibraltar
Customer Service Agent - Online Gaming - Gibraltar Gehalt: Fantastic benefits package
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch, Italienisch
Veröffentlichung: 29th Apr 2015

Customer Services Agents (German and Italian) - Leading Online Gaming Company - Gibraltar<br /> <br /> Competitive salaries on offer alongside a fantastic benefits package<br /> <br /> Are you a native level German or Italian speaker? Do you have strong communication skills and have worked in a Customer Service role previously? Would you like to work for a leading gaming business who reward their staff and offer excellent training and development?<br /> <br /> SRGEurope is looking for native level German and Italian speaking candidates who have strong customer service skills. We are looking for candidates who have pro active approach with a strong work ethic who appreciate the importance of excellent customer service. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Customer Services Agent responsibilities: <br /> <br /> * Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> <br /> * Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> <br /> * Working in coordination with other teams based at different locations that share similar objectives<br /> <br /> * Escalating system anomalies and general issues faced by customers to the relevant party<br /> <br /> * Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels<br /> <br /> * You should possess logical reasoning skills with an analytical approach and be willing to work shifts<br /> <br /> Customer Services Agent skills required: <br /> <br /> * Customer service experience<br /> <br /> * Native level Fluency in German and Italian<br /> <br /> * English language skills to a business standard<br /> <br /> * Excellent communication and interpersonal skills<br /> <br /> * Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> <br /> * Basic knowledge of online gaming - games and payment processing.<br /> <br /> If you are interested in this opportunity, please get in touch straight away. Our client is already conducting interviews.<br /> <br /> Keywords: Customer Service | Gaming | Gibraltar l Communication | German | Italian]]>
http://www.toplanguagejobs.de/job/5153042/Customer-Service-Agent-Online-Gaming-Gibraltar
Customer Service Agent - Online Gaming - Gibraltar Gehalt: Fantastic benefits package
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Polnisch
Veröffentlichung: 29th Apr 2015

Customer Services Agents (Polish) - Leading Online Gaming Company - Gibraltar<br /> <br /> Competitive salaries on offer alongside a fantastic benefits package<br /> <br /> Are you a native level Polish speaker? Do you have strong communication skills and have worked in a Customer Service role previously? Would you like to work for a leading gaming business who reward their staff and offer excellent training and development?<br /> <br /> SRGEurope is looking for native level Polish speaking candidates who have strong customer service skills. We are looking for candidates who have pro active approach with a strong work ethic who appreciate the importance of excellent customer service. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Customer Services Agent responsibilities: <br /> <br /> * Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> <br /> * Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> <br /> * Working in coordination with other teams based at different locations that share similar objectives<br /> <br /> * Escalating system anomalies and general issues faced by customers to the relevant party<br /> <br /> * Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels<br /> <br /> * You should possess logical reasoning skills with an analytical approach and be willing to work shifts<br /> <br /> Customer Services Agent skills required: <br /> <br /> * Customer service experience<br /> <br /> * Native level Fluency in Polish<br /> <br /> * English language skills to a business standard<br /> <br /> * Excellent communication and interpersonal skills<br /> <br /> * Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> <br /> * Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> If you are interested in this opportunity, please get in touch straight away. Our client is already conducting interviews.<br /> <br /> Keywords: Customer Service | Gaming | Gibraltar l Communication | Polish]]>
http://www.toplanguagejobs.de/job/5153052/Customer-Service-Agent-Online-Gaming-Gibraltar
Danish Speaking Customer Services Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar, Sliema
Sprachen: Englisch
Veröffentlichung: 6th May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Danish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • Environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • Logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5183442/Danish-Speaking-Customer-Services-Agent-Gibraltar
German Speaking Customer Services Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 6th May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native German speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • Environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • Logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5183522/German-Speaking-Customer-Services-Agent-Gibraltar
Italian Speaking Customer Services Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 6th May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • Environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • Logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5184092/Italian-Speaking-Customer-Services-Agent-Gibraltar
Polish Speaking Customer Services Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 6th May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Polish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • Environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • Logical reasoning skills with an analytical approach and be willing to work shifts<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5184122/Polish-Speaking-Customer-Services-Agent-Gibraltar
Swedish Speaking Customer Services Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 6th May 2015

Purpose of Role:<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> <br /> Requirements:<br /> <br /> • Native Swedish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic<br /> • Environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • Logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> <br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/5184142/Swedish-Speaking-Customer-Services-Agent-Gibraltar
Finance Manager Gehalt: DOE
Standort: Gibraltar, Sliema
Sprachen: Englisch
Veröffentlichung: 18th May 2015

Description:<br /> <br /> Finance manager needed to join a leading operator at their Gibraltar based headquarters. The role of Finance manager will be to ensure that all goals and objectives of the customer payment and accounts receivable teams are met; and having a key focus on improving existing processes and also implementing best practice procedures.<br /> <br /> Specific duties:<br /> <br /> - Ensuring goals and objectives of the teams are met within a timely and professional manner.<br /> - Identifying areas and procedures/processes for improvement and also the implementation of such improvements.<br /> - Ensuring best practice procedures are implemented and maintained for your areas of responsibility.<br /> - To identify and implement KPI’s for your area of responsibility.<br /> - To review and approve all new and any changes to the existing; PSP contracts in relation to fees charged and reporting requirements.<br /> - To ensure the Accurate System is used to its full potential, working closely with the product manager to deliver automation improvements and other projects.<br /> - Taking ownership of the yearly ECorga audit from a finance perspective.<br /> - To Ensure that all new PSP are implemented correctly, including from an Accurate reconciliation, reporting and accounting perspective.<br /> - Providing support to the Finance Director to ensure all strategic and operational matters are dealt with, in a timely and efficient manner.<br /> - Provision of information to our external auditors during the interim and end of year audit process.<br /> - Provision of weekly and monthly reporting pack, this includes detailed variance analysis to the finance team.<br /> - To represent the finance department at our monthly operational management meetings.<br /> - Deputising for the Finance Director as and when it is required.<br /> <br /> Requirements:<br /> <br /> - The successful candidate in this position will be a Qualified Accountant (ACCA, CIMA or equivalent).<br /> - A firm understanding of financial principles.<br /> - Previous accounting and finance experience.<br /> - Advance user of excel and a high level of IT skills.<br /> - For this role we are looking for a flexible candidate who has an analytical and logical reasoning mind-set.<br /> - Social skills are a must have, as this person will be working and engaging with teams from different cultural backgrounds.<br /> - Also, a position of trust, we need a reliable candidate who has a high level of personal integrity.<br /> - Ability to work to tight deadlines and within a high pressure/fast paced environment.<br /> <br /> It would be beneficial if you have:<br /> <br /> - Previous experience within the gaming industry and specifically with exposure to payment processor methods. <br /> - Proven staff management skills.<br /> - Previous experience with an ERP system.<br /> ]]>
http://www.toplanguagejobs.de/job/5240132/Finance-Manager
Finance Manager Gehalt: DOE
Standort: Gibraltar, Sliema
Sprachen: Englisch
Veröffentlichung: 18th May 2015

Description: <br /> Finance manager needed to join a leading operator at their Gibraltar based headquarters. The role of Finance manager will be to ensure that all goals and objectives of the customer payment and accounts receivable teams are met; and having a key focus on improving existing processes and also implementing best practice procedures.<br /> <br /> Specific duties:<br /> <br /> - Ensuring goals and objectives of the teams are met within a timely and professional manner.<br /> - Identifying areas and procedures/processes for improvement and also the implementation of such improvements.<br /> - Ensuring best practice procedures are implemented and maintained for your areas of responsibility.<br /> - To identify and implement KPI’s for your area of responsibility.<br /> - To review and approve all new and any changes to the existing; PSP contracts in relation to fees charged and reporting requirements.<br /> - To ensure the Accurate System is used to its full potential, working closely with the product manager to deliver automation improvements and other projects.<br /> - Taking ownership of the yearly ECorga audit from a finance perspective.<br /> - To Ensure that all new PSP are implemented correctly, including from an Accurate reconciliation, reporting and accounting perspective.<br /> - Providing support to the Finance Director to ensure all strategic and operational matters are dealt with, in a timely and efficient manner.<br /> - Provision of information to our external auditors during the interim and end of year audit process.<br /> - Provision of weekly and monthly reporting pack, this includes detailed variance analysis to the finance team.<br /> - To represent the finance department at our monthly operational management meetings.<br /> - Deputising for the Finance Director as and when it is required.<br /> <br /> Requirements:<br /> <br /> - The successful candidate in this position will be a Qualified Accountant (ACCA, CIMA or equivalent).<br /> - A firm understanding of financial principles.<br /> - Previous accounting and finance experience.<br /> - Advance user of excel and a high level of IT skills.<br /> - For this role we are looking for a flexible candidate who has an analytical and logical reasoning mind-set.<br /> - Social skills are a must have, as this person will be working and engaging with teams from different cultural backgrounds.<br /> - Also, a position of trust, we need a reliable candidate who has a high level of personal integrity.<br /> - Ability to work to tight deadlines and within a high pressure/fast paced environment.<br /> <br /> It would be beneficial if you have<br /> <br /> - Previous experience within the gaming industry and specifically with exposure to payment processor methods. <br /> - Proven staff management skills.<br /> - Previous experience with an ERP system.<br /> ]]>
http://www.toplanguagejobs.de/job/5241202/Finance-Manager
Casino Retention Data and Project Co-Ordinator - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 11th May 2015

The Role: <br /> <br /> This role is responsible for delivering all required data/reports and for initiating and implementing the Casino Retention projects and initiatives whilst fully supporting the needs of the Reten-tion/Conversion Operation/Marketing teams; with the aim of retaining existing players and increasing the number of new players coming to the site.<br /> <br /> Data Collation/Reporting<br /> <br /> • Extract and compile essential information from various sources for reporting and analysis purposes; evaluate findings and present the conclusions in an intelligent, timely and accu-rate manner<br /> • Proactively raise recommendations for points of focus and flag underperforming areas<br /> • Troubleshoot, follow up and resolve reporting issues <br /> • Document existing reports and any changes that may occur, as well as new reports that might be required<br /> • Constantly review reporting methods with the purpose of improving the content and the accuracy of information<br /> • Effectively communicate the status of tasks, on a daily and weekly basis<br /> • Develop and maintain effective working relationships with the Retention Marketing, Ana-lytics, Operations Team and other key stakeholders to identify problems and gather suggestions for improvement and to ensure equivoque full understanding of the requirements and results<br /> • Take responsibility as a liaison and reference person between Analytics team, Retention Marketing and Operations Teams and other stakeholders<br /> • Projects<br /> • Take lead responsibility for specific project(s) with the RTN/CONV/XSL Operations Team; managing project delivery and the associated resources, and act as the single point of con-tact<br /> • Define project scope, goals and deliverables that support business goals in collaboration with Retention Operations TL and Manager<br /> • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion<br /> • To develop and maintain effective working relationships with the PMO Team and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project<br /> • Proactively manage changes in project scope, identify potential issues, and devise contin-gency plans<br /> • Identify, monitor, mitigate and manage project and operational risk<br /> • Contribute and implement ideas to improve current promotions tailored to different cus-tomer requirements aimed at increasing the lifetime value of the Group casino players<br /> • Management and implementation of casino promotions/projects – including testing promotion mechanics, back office automated campaigns and creation of all player communications; including emails, offline mailers, client messages and SMS<br /> <br /> The Person:<br /> <br /> • Proven online Casino experience<br /> • Proven reporting Experience<br /> • Excellent attention to detail<br /> • Excellent interpersonal and communication skills<br /> • Excellent organisation and prioritisation skills<br /> • Strong Excel skills<br /> • Strong time management skills with the ability to work effectively with minimal supervision<br /> • Strong logic, analytical, and problem solving skills<br /> • Strong Team player<br /> • Ability to “multi-task” and handle multiple activities and priorities at the same time<br /> • Pro-active and enthusiastic to learn<br /> • Experience of successfully managing and delivering projects and working within a project support environment (i.e. Product, PMO, etc.)<br /> • Good understanding of email marketing systems and strategies <br /> • Good understanding of HTML and all Microsoft office applications<br /> ]]>
http://www.toplanguagejobs.de/job/4794152/Casino-Retention-Data-and-Project-Co-Ordinator-Gibraltar