Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Arabic VIP Account Manager Gehalt: GBP19,000 - 22,000
Standort: Gibraltar, Gibraltar
Sprachen: Arabisch, Englisch
Veröffentlichung: 9th Jan 2015

This Gibraltar based position requires candidates who are fluent in English and Arabic with a traditional Arabic middle eastern dialect. Candidates should also have a knowledge or understanding of Poker, as this position will be dealing with high roller poker players.<br /> <br /> Please find below a copy of the job description for further information:<br /> <br /> 1 JOB SUMMARY<br /> <br /> The role is to provide proactive player development specifically for VIP members for 888casino, 888poker,888sport and tactical brands with the aim of increasing loyalty and retention and to provide email, phone and chat support for all VIP members. The VIP Department will present the company in the most professional and personal manner possible, thus ensuring the satisfaction and loyalty of this very important group of customers. Each representative will be personally responsible for a group of customers and will be required to initiate and maintain contact and get to know their members. To provide service that is oriented towards gaining additional members and to retain existing customers all of which will be expected to increase revenue.<br /> <br /> 2 TECHNICAL SKILLS REQUIRED<br /> <br /> Computer skills, specifically Excel, and proficiency in other MS Office programs<br /> <br /> 3 KEY COMPETENCIES<br /> <br /> Excellent interpersonal skills<br /> <br /> Excellent Communication skills both oral and written (Traditional Arabic with middle eastern dialect)<br /> <br /> High level of trustworthiness<br /> <br /> Analytical ability<br /> <br /> Problem solving ability<br /> <br /> Pragmatic approach to decision making<br /> <br /> Team working<br /> <br /> Results driven<br /> <br /> <br /> 4 KEY PERFORMANCE INDICATORS <br /> <br /> • Responsible for own members and effective monitoring of VIP member activity. Will be expected to create action plans when required.<br /> <br /> • Successfully building rapports with VIP members aiming to prolong retention and increase member activity at the tables<br /> <br /> • Provide assistance to all VIP members via chat/email/phone<br /> <br /> • Proactively offering of promotions and incentives to members in order to increase loyalty and retention<br /> <br /> • Ability to Multitask between VIP support and Loyalty duties in order to reach targets and meet deadlines in relation to projects, member management, follow ups and daily duties (support)<br /> <br /> • Responsible for own members and analyzing data/accounts effectively<br /> <br /> • Meet members face to face on events to cement the relationship between member and VIP department.<br /> <br /> 5 MAIN RELATIONSHIPS<br /> <br /> VIP members, Fellow Account Managers, Support Shift Managers, Team Leaders, VIP Operations Manager, VIP Head of Department]]>
http://www.toplanguagejobs.de/job/4593752/Arabic-VIP-Account-Manager
Russian VIP Account Manager Gehalt: 19,000 - 22,000
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Russisch
Veröffentlichung: 9th Jan 2015

This Gibraltar based position requires candidates who are fluent in English and Russian. Candidates should also have a knowledge or understanding of Poker, as this position will be dealing with high roller poker players.<br /> <br /> Please find below a copy of the job description for further information:<br /> <br /> 1 JOB SUMMARY<br /> <br /> The role is to provide proactive player development specifically for VIP members for 888casino, 888poker, 888sport and tactical brands with the aim of increasing loyalty and retention and to provide email, phone and chat support for all VIP members.. The VIP Department will present the company in the most professional and personal manner possible, thus ensuring the satisfaction and loyalty of this very important group of customers. Each representative will be personally responsible for a group of customers and will be required to initiate and maintain contact and get to know their members. To provide service that is oriented towards gaining additional members and to retain existing customers all of which will be expected to increase revenue.<br /> <br /> 2 TECHNICAL SKILLS REQUIRED<br /> <br /> Computer skills, specifically Excel, and proficiency in other MS Office programs<br /> <br /> 3 KEY COMPETENCIES<br /> <br /> Excellent interpersonal skills<br /> <br /> Excellent Communication skills both oral and written (Russian and English)<br /> <br /> High level of trustworthiness<br /> <br /> Analytical ability<br /> <br /> Problem solving ability<br /> <br /> Pragmatic approach to decision making<br /> <br /> Team working<br /> <br /> Results driven<br /> <br /> <br /> 4 KEY PERFORMANCE INDICATORS <br /> <br /> • Responsible for own members and effective monitoring of VIP member activity. Will be expected to create action plans when required.<br /> <br /> • Successfully building rapports with VIP members aiming to prolong retention and increase member activity at the tables<br /> <br /> • Provide assistance to all VIP members via chat/email/phone<br /> <br /> • Proactively offering of promotions and incentives to members in order to increase loyalty and retention<br /> <br /> • Ability to Multitask between VIP support and Loyalty duties in order to reach targets and meet deadlines in relation to projects, member management, follow ups and daily duties (support)<br /> <br /> • Responsible for own members and analyzing data/accounts effectively<br /> <br /> • Meet members face to face on events to cement the relationship between member and VIP department.<br /> <br /> 5 MAIN RELATIONSHIPS<br /> <br /> VIP members, Fellow Account Managers, Support Shift Managers, Team Leaders, VIP Operations Manager, VIP Head of Department]]>
http://www.toplanguagejobs.de/job/4593772/Russian-VIP-Account-Manager
German Member Support Representative Gehalt: £17,000 - £18,500
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 9th Jan 2015

1 ROLE PURPOSE:<br /> <br /> To ensure that the service given to 888 customers and those of our partners is of the highest standard in the industry<br /> <br /> 2 RESPONSIBILITIES<br /> <br /> • Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.<br /> <br /> • To maximize member retention through promotion of various events, activities, bonus offers etc.<br /> <br /> • To maximize revenue opportunities by offering relevant deposit methods<br /> <br /> • Translations for the Support Department, and any other department in the company as required<br /> <br /> • Outbound projects as required<br /> <br /> • Testing of new games, products and software as required<br /> <br /> • More experienced MSRs may be asked to assist with the mentoring of new members to the team<br /> <br /> <br /> 3 TECHNICAL SKILLS<br /> <br /> Computer skills, Excel, and proficiency in other MS Office programs<br /> <br /> <br /> 4 KNOWLEDGE AND EXPERIENCE<br /> <br /> • Customer service experience<br /> • Online gaming experience would be desirable<br /> <br /> 5 Person Specification<br /> <br /> • Excellent written and oral communication skills<br /> • Good interpersonal skills<br /> • Confident Oral Communicator<br /> • Able to show empathy<br /> • Strong Team Player<br /> • Patient and Diplomatic<br /> <br /> 6 WORKING HOURS<br /> <br /> The Support Department operates a variety of 8 hour shifts (with 1 hour paid break). Shifts could be: 0800-1600, 1600 – 0000, 0000-0800, 1200- 2000, 1000-1800. MSRs are required to work 5 shifts in any given week with 2 days off which may be split.<br /> Bank Holidays are considered normal working days.<br /> <br /> 7 KEY PERFORMANCE INDICATORS <br /> <br /> • High level of service provided to members - as measured though periodic evaluations, and though quarterly Customer Satisfaction Surveys<br /> <br /> • Achievement in reaching Support Operational Goals<br /> • MSRs are measured in the following KPI’s:<br /> • Quality of Support given to members<br /> • Productivity<br /> • Revenue<br /> <br /> 8 KEY COMPETENCIES<br /> <br /> • High level of trust<br /> • Team working<br /> • Reasoning and analytical ability<br /> ]]>
http://www.toplanguagejobs.de/job/4593872/German-Member-Support-Representative
Site / Marketing Managers - Online Gaming Gehalt: £40000 - £50000 + bonus
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch, Schwedisch, Tschechisch
Veröffentlichung: 7th Jan 2015

Our client, a world leader in their field, is looking to appoint passionate Swedish, Czech and German Site Marketing Managers to the join their dynamic team in Gibraltar.<br /> <br /> This challenging yet exciting Site Marketing Manager opportunity will see the successful candidate take on the following responsibilities:<br /> <br /> Being responsible for the Swedish, Czech or German site of the business<br /> Maintaining of all texts on the site<br /> Ensuring that the site is up-to-date, relevant, correct and most importantly "inspiring sales"<br /> Planning and implementation of on-site promotions<br /> Supporting marketing department in management of tactical customer acquisition campaigns<br /> Analysis of on-site product performance.<br /> Supporting the marketing department in management of tactical customer acquisition campaigns<br /> Supporting the marketing department in affiliate management.<br /> <br /> If this is the opportunity you have been looking for then you will need to have the following skills and experience:<br /> <br /> Strong experience in a similar role in an e-commerce/e-gaming business.<br /> Strong online marketing experience<br /> Native Swedish, German or Czech speaker with fluent English<br /> Good copywriting experience in Swedish. German or Czech<br /> Good working knowledge with MS Office Software (Excel)<br /> Working knowledge of HTML and web-site design<br /> Ability to work into the small details in order to ensure correct website.<br /> <br /> So if you would like to take on this exciting Site Marketing Manager position, offering excellent career growth, ongoing training and development working for an exciting young company then please send your CV to Danielle Nason at Castle Hill Recruitment in Gibraltar.<br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video called "Relocation to Gibraltar and working in the Online Gaming industry".<br /> ]]>
http://www.toplanguagejobs.de/job/4579312/Site-Marketing-Managers-Online-Gaming
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 27th Jan 2015

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar
German VIP Manager - Online Gaming Gehalt: Competitve
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
Veröffentlichung: 5th Jan 2015

German VIP Manager | Online Gaming Innovator | Gibraltar<br /> Salary: Attractive + Relocation Assistance<br /> <br /> Our client, a world leader in their field, is looking to appoint a passionate, emphatic and service orientated self-starter who loves taking on the challenge of developing our client’s entire VIP customer base. You will be given full responsibility to develop, retain and reactivate VIP customers through creative, pro-active and highly personal campaigns. By monitoring individual customer performance, anticipating needs and gaining feedback you’ll be able to ensure an exceptional customer experience. You are driven by bottom line impact, are great at building ongoing relationships and are motivated to deliver first class VIP service across all touchpoints to increase customer value.<br /> This challenging yet exciting VIP Manager opportunity will see the successful candidate take on the following responsibilities:<br /> <br /> • Identify, convert, retain and reactivate VIP customers<br /> • Increase VIP customer lifetime value<br /> • Set up and deliver highly tailored, individual campaigns<br /> • Pro-actively approach (potential) VIPs through all communication channels (chat, telephone, email, etc)<br /> • Deliver key insights for opportunities to improve VIP management performance<br /> • Closely monitor and report on individual<br /> <br /> If this is the opportunity you have been looking for then you will need to have the following skills and experience:<br /> • Native level German speaker and fluent in English<br /> • Outstanding experience in delivering exceptional VIP service, ideally within the online gaming industry<br /> • Outstanding interpersonal communication and analytical skills<br /> • Outstanding experience in building and developing relationships with existing customers<br /> • A creative, disciplined and result driven self-starter<br /> • Extensive experience with utilising a range of communication channels to drive customer behaviour<br /> So if you would like to take on this exciting VIP Manager position, offering excellent career growth, ongoing training and development working for an exciting company then send your CV to Danielle Nason at Castle Hill Recruitment in Gibraltar. <br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video "Relocation to Gibraltar and working in the Online Gaming industry"<br /> ]]>
http://www.toplanguagejobs.de/job/4205412/German-VIP-Manager-Online-Gaming
Chinese (Mandarin) Customer Representative Gehalt: £20000 - £26000
Standort: Gibraltar, Gibraltar
Sprachen: Mandarin
Veröffentlichung: 5th Jan 2015

<br /> <br /> Chinese (Mandarin) Customer Account Advisors needed urgently to work in the Online Gaming industry in Gibraltar / Southern Spain.<br /> <br /> Online Gaming:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> Benefits of living in Gibraltar / Southern Spain:<br /> <br /> 300 days of sunshine per year<br /> Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> Skiing at Sierra Nevada within 3 hours drive<br /> Relaxed and social way of life<br /> Multicultural communities in Gibraltar and surrounding areas<br /> Great for food lovers with a huge variety of restaurants, tapas bars and food markets<br /> Lots of festivals and community events all year round<br /> Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> Free Sport in Gibraltar - Football, Tennis, Paddle, Swimming<br /> Excellent English speaking schools in Gibraltar<br /> <br /> Duties and Responsibilities:<br /> <br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones<br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries<br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs<br /> • Take personal ownership of customer requests and provide our clients world-class level of support<br /> • Maintain accountability for accurate and timely assistance to our customers.<br /> • Maintain security and confidentiality of internal information and customer/account information<br /> • Escalate and communicate any customer well-being issues<br /> <br /> Skills and Qualifications:<br /> <br /> • Good Customer Service skills<br /> • Verbal and written fluency in English & Mandarin<br /> • Team player with a positive attitude<br /> • Ability to handle stressful situations<br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Please also check out our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry"<br /> <br /> Castle Hill are an Online Gaming specialist recruitment agency, based in Gibraltar. Please visit our website for more details.<br /> <br /> Please note that currently we are only considering candidates who have UK or European visa's expiring in March at the earliest.<br /> ]]>
http://www.toplanguagejobs.de/job/2378851/Chinese-Mandarin-Customer-Representative