Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs German VIP Host Gehalt:  
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 11th May 2013

SRGEurope have been appointed to recruit a native German VIP Host to work for leading online gaming company in Gibraltar. This is a permanent position and a relocation package will be offered to the successful candidate. This is an exciting opportunity for a German speaking individual who is looking to progress their career within the gaming industry. The role will be to create and build relationships with VIP customers and tend to their requirements. The German VIP Host will also be involved in creating and coordinating promotional campaigns and report writing.<br /> <br /> German VIP Host Skills:<br /> <br /> * Offer an enhanced, proactive, top service to VIP members<br /> * Deliver high service standards by responding to and initiating contact with players<br /> * Support the Account Managers in their day to day activities<br /> * Ensure risk standards are adhered to avoid exposing the Business to unnecessary risk<br /> * Undertake pro-active retention activities<br /> * Strive to meet regular targets<br /> <br /> German VIP Host Profile:<br /> <br /> * High level of interpersonal skills and ability to quickly build a rapport<br /> * Confident, articulate and tenacity in communication skills<br /> * Ability to self motivate and use initiative to spot opportunities<br /> * Proven ability to confidently interact effectively with other departments and teams<br /> * Proven ability in task management, prioritising and the ability to take ownership of daily workload<br /> * Target driven with proven experience of working towards and achieving individual and team targets<br /> * Experience in working within an online Sales and/or Customer Services environment<br /> * Experience in telephone, email and chat communication both inbound and outbound<br /> * Good level of secondary education<br /> <br /> This is a very rewarding position for the right candidate that demands dedication. The successful candidate must be able to work flexible hours as shift working is a key part of the role.<br /> <br /> If you feel you have the necessary skills and experience as a German VIP Host, please apply for immediate consideration.<br /> <br /> Skills: | German | VIP | Host | Customer | Service | Sales | Online | Gaming |]]> http://www.toplanguagejobs.de/job/2691242/German-VIP-Host German Customer Service Advisor Gehalt: &nbsp;
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 11th May 2013

SRGEurope have been appointed to recruit a German Customer Support Agent for one of Gibraltar&#180;s best and most respected online gaming businesses. This leading Casino and Poker specialist has a simple vision to provide customers with iGaming entertainment that is the best for exceptionally good value. Their products, together with their unbeatable promotions and support staff, ensure that by playing there, offers the best gaming experience possible.<br /> <br /> German Customer Support Agent key responsibilities include:<br /> <br /> * Responding to customer requests and questions regarding service, products and account information<br /> * Answer a extremely high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards<br /> * Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence<br /> * Pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on company products<br /> * Establish and maintain effective working relationships with co-workers, supervisors and customers<br /> * Communicating with people outside the organisation, representing the organisation to customers, the public, and other external sources. This information can be exchanged in person, in writing, telephone or e-mail<br /> * Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork<br /> <br /> German Customer Support Agent required skills:<br /> <br /> * High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence<br /> * An open, honest, enthusiastic and resilient approach<br /> * Accountability for achieving goals and delivering a quality service to the customer<br /> * Excellent interpersonal skills, self-confidence and be a strong team player<br /> * Fluency in German and English is essential<br /> <br /> This job as German Customer Support Agent offers an excellent remuneration package which includes a basic salary, commissions and bonuses. A relocation package will be offered to the right German Customer Support Agent which includes travel and temporary accommodation.<br /> If you feel you have the necessary skills and experience as a German Customer Support Agent and have a desire to build a career in the Online Gaming industry, please apply now for immediate consideration.<br /> <br /> Skills: German | Customer Service | Sales | Online Gaming | Call Centre | Gibraltar | English | Casino |]]> http://www.toplanguagejobs.de/job/2691252/German-Customer-Service-Advisor Japanese Customer Service and Sales Advisor Gehalt: &nbsp;
Standort: Gibraltar
Sprachen: Japanisch
Veröffentlichung: 24th May 2013

SRGEurope have been appointed to recruit a Japanese Customer Service and Sales Advisor to work for a leading Online Gaming company in Gibraltar. This is a permanent position and a relocation package will be offered to the successful candidate.<br /> <br /> This is an exciting opportunity for someone who is looking to progress their career within the gaming industry. The role will be to contact warm leads via telephone and email, encouraging use of the Gaming site by offering various bonuses and incentives.<br /> <br /> Skills and experience required:<br /> <br /> * Strong commercial customer service or sales experience working in a corporate/call centre environment<br /> * Excellent telephone manner<br /> * Be flexible on working hours have the desire to progress your career within online gaming/betting after 1 year<br /> * Be well educated, ideally to degree level<br /> * Already be living locally preferred but not essential<br /> * Bingo, Casino or Poker Experience is an advantage<br /> <br /> The Online Gaming industry is rapidly expanding in Gibraltar and the rest of Europe and the successful candidates will have the opportunity to develop their career very quickly into areas such as:<br /> <br /> * Marketing<br /> * Web Communications<br /> * Operations<br /> * Sports Trading<br /> * Fraud<br /> * Customer Service Management<br /> * Sales Management<br /> * Training<br /> <br /> If you are a native Japanese speaker and have the necessary attributes as a Japanese Customer Service/Sales Advisor, please apply now for immediate consideration.<br /> <br /> Skills: Japanese | Customer | Service | Sales | Online | Gaming | Call Centre | Gibraltar |]]> http://www.toplanguagejobs.de/job/2724812/Japanese-Customer-Service-and-Sales-Advisor Hebrew Speaking Customer Service Advisor Gehalt: &nbsp;
Standort: Gibraltar
Sprachen: Englisch, Hebräisch
Veröffentlichung: 24th May 2013

SRGEurope are delighted to be recruiting a Hebrew Speaking Customer Services Advisor for one of Gibraltar&#180;s best known and well established Online Gaming business. The ideal candidate will have experience in a Customer Services environment previously and must be able to read, write and speak the Hebrew language to a native level.<br /> <br /> Responsibilities of the Hebrew speaking Customer Service Advisor:<br /> <br /> * Provide all CSR duties in Hebrew<br /> * Perform outbound calls to generate and increase revenue<br /> * Evaluate and test relevant language websites making sure they are competitive in the marketplace<br /> * Work closely with the Operations Team<br /> * Update the offers and translations using the CMS system to make sure the companies website is up to date and relevant to the Hebrew territory<br /> * Update sliders<br /> <br /> Knowledge and skill requirements for the Hebrew speaking Customer Service Advisor:<br /> <br /> * Duties require professional verbal and written communication skills in both native Hebrew language and English<br /> * Computer literate with the ability to learn customer service software applications.<br /> * Competency in the following systems : CMS and AGP translator<br /> * Knowledge and passion for Sport<br /> * A shared understanding of this companies ethos that the customer is very important<br /> * Prior experience working in the Online Gaming industry would be desirable however not essential<br /> * Proven experience in working within service delivery<br /> <br /> The successful Hebrew Speaking Customer Services Advisor will be offered an industry leading basic salary package along with a Pension and Private Healthcare scheme. Candidates that excel in this role will be awarded vast career progression and entry to the company bonus scheme. Local candidates to Gibraltar will be interviewed prior to re locators.<br /> <br /> <br /> <br /> Skills: Hebrew |Jewish| Online Gaming | iGaming | Gibraltar | Sportsbetting | Customer Services | Outbound | CSR | Customer | Outbound | Sales |]]> http://www.toplanguagejobs.de/job/2724822/Hebrew-Speaking-Customer-Service-Advisor Swedish Content Executive Gehalt: 22000
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 9th May 2013

Swedish Publishing Content Editor - Gibraltar<br /> BettingJobs.com are now recruiting for a Swedish Publishing Content Editor for a marketing leading gaming company based in Gibraltar.<br /> Specific responsibilities:<br /> - Monitoring and checking the Swedish website, ensuring all content and data are correctly displaying and up-to-date at all times including the creation and pricing of ad-hoc markets.<br /> - Writing original sport related copy in Swedish to support the localization of the websites.<br /> - Liaising daily with the Trading and Sports CRM teams to plan and schedule content for events and promotions.<br /> - Briefing the Design Team with requests for banners, adverts and other visual content.<br /> - Translating/Localising Gaming CRM emails that match the content and wording of the website.<br /> - Reviewing and monitoring Customer Services activity in Bulgaria and creating weekly reports about workload and quality for the Swedish Sportsbook Site Manager.<br /> - Supervising the bonus promotions and check withdrawal and bonus requests.<br /> - Publishing content items to the Sportsbook, its sub-domains and other sites.<br /> <br /> <br /> Essential skills/attributes:<br /> Key Performance Indicators:<br /> <br /> - Achievement of agreed levels of content of gaming products.<br /> - Achievement of revenue/profit targets.<br /> - Producing content accurately and in a timely manner.<br /> - Development of skills, particularly in relation to our copy writing, bookmaking/sporting knowledge and publication systems.<br /> <br /> <br /> Technical Competencies<br /> <br /> - Clear concise writing skills, appropriate to company guidelines on tone.<br /> - The ability to write fluently in appropriate language for a number of purposes and situations, including marketing of sports and gaming products.<br /> - Particular attention to detail.<br /> - Competent user of Microsoft Office.<br /> - Experience with content management systems.<br /> - Knowledge and interest in a variety of sports.<br /> - Ability to use their own initiative and to be imaginative & creative.<br /> - Forward thinking with an interest in improving current practices and procedures.<br /> - Recent experience of working in a Sportsbook/egaming publishing environment would be beneficial.<br /> <br /> Behavioural Competencies<br /> <br /> Successful candidates must be able to demonstrate a basic knowledge of Customer Service, keen knowledge of sports and sports betting – with particular focus on the Swedish market, and excellent writing skills.<br /> <br /> - Excellent communication skills.<br /> - The ability to multi-task within a small, driven team.<br /> - Good team player and flexible to work 5 out of 7 days, evenings and weekends.<br /> - Comfortable with change and keen to challenge and improve existing processes.<br /> - Ability to look for solutions and generate positive recommendations.<br /> - Working attitude striving for thoroughness and perfection.<br /> - Ability to think and act fast under pressure.<br /> - Ability to work to immovable deadlines.<br /> <br /> <br /> Desirable skills/attributes:<br /> Educated to a degree level]]> http://www.toplanguagejobs.de/job/2685642/Swedish-Content-Executive Account Manager - Online Gaming Gehalt: £21,000 - £25,000
Standort: Gibraltar, Gibraltar
Sprachen: Finnisch, Deutsch, Schwedisch
Veröffentlichung: 14th May 2013

VIP Account Manager (Native German / Swedish / Finnish / English) - £21 - £25K.<br /> <br /> Our client, a leading online casino company in Gibraltar are recruiting for a VIP Account Manager to join their dynamic team in Gibraltar. <br /> <br /> Responsibilities:<br /> <br /> • To offer an enhanced proactive one stop service to our clients VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> Requirements:<br /> <br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.<br /> • Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Excellent interpersonal skills and ability to build a good rapport quickly.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • Must be native in one of the following languages: English / German / Swedish / Finnish.<br /> Online Gaming:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> Benefits of living in Gibraltar / Southern Spain:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> If you would like to apply for this unique and challenging position, please send your CV to Danielle at Castle Hill Recruitment in Gibraltar. <br /> ]]> http://www.toplanguagejobs.de/job/2697722/Account-Manager-Online-Gaming Finnish Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their Finnish customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve Finnish speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636702/Finnish-Customer-Support-Agent-Gibraltar Oracle Database Services - Technical Lead - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 22nd May 2013

Purpose of Role:<br /> <br /> The Role of the Technical Lead is to act as a Subject Matter Expert for the Oracle Database Services group, be a thought-leader in the specific technology area, develop technical roadmaps for the group, extending the capabilities of the technology in place, and expanding into related technology areas where applicable to increase efficiency and optimize costs.<br /> <br /> Budgetary:<br /> <br /> • Contribute to project costing.<br /> • Design new, or re-engineer existing services with a view to optimize efficiency and minimize cost <br /> <br /> People Management:<br /> <br /> • Knowledge sharing and mentoring of less experienced team members<br /> • Technical Project Management of Oracle Database Services projects<br /> <br /> Key Relationships<br /> <br /> • Application DBA<br /> • Production Engineering<br /> • Operations<br /> • Infrastructure Services<br /> • Service Solutions<br /> • PMO<br /> • External Suppliers<br /> <br /> Responsibilities:<br /> <br /> • Solutions Design / Engineering<br /> • Defining how best to implement new solutions, or re-engineer existing processes to optimize efficiency and cost<br /> • Subject Matter Expert for the Oracle Database Services area and therefore the primary technical interface for projects and problems.<br /> • Drive continuous improvement across the Oracle Database Services estate<br /> • Manage technical projects from an Oracle Database Services perspective<br /> • Assist in the day-to-day operations of the Oracle Database Services team as required<br /> • Contribute to the 24/7 on-call cover provided to critical services.<br /> <br /> <br /> <br /> <br /> <br /> <br /> Knowledge/Expertise/Qualifications:<br /> <br /> • Proven track record of thought leadership within a database technology area.<br /> • Proven track record of solving complex technology problems across a wide range of areas.<br /> • Ability to take a high-level and forward-thinking approach to solving problems and implementing new solutions.<br /> • Strong database management experience in a production support capacity, preferably in an e-gaming or high transactional online business.<br /> • Experience in project work – taking ownership of tasks assigned, contribute to project costs/effort estimates, and ensuring that tasks are delivered on time and to budget with relevant feedback on possible delays provided to the Project Manager.<br /> • Strong problem solving and analytical skills<br /> • Strong mentoring and interpersonal skills – capable of communicating and influencing at departmental level and with both technical and non-technical individuals<br /> • Strong technical background with a particularly deep understanding of the following:<br /> • Distributed application architectures<br /> • Experience working in the gaming sector or comparable high volume e-business<br /> • Excellent written and oral communication skills with a strong service focus<br /> • Experience of supplier engagement<br /> • Experience of contributing to resource/capacity planning for a team and a track record of productivity improvement whilst maintaining customer satisfaction levels<br /> • Experience in database maintenance in a high data volume and high security environments<br /> • Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged<br /> • Embraces change and continuous improvement – thrives on change and is continually looking for new ways to improve operations and capabilities<br /> <br /> o Oracle Database Enterprise Edition 11.2<br /> o Oracle Real Application Clusters (RAC)<br /> o Oracle PL/SQL Performance Tuning<br /> o Oracle Data Guard<br /> o Recovery Manager (rman) with Veritas NetBackup<br /> o Solaris 10/11, Zones, LDOM’s, Clustering, Scripting<br /> <br /> • Experience working with geographically dispersed teams<br /> • Experience of software development lifecycle methodologies and principles<br /> <br /> <br /> <br /> ]]> http://www.toplanguagejobs.de/job/2716692/Oracle-Database-Services-Technical-Lead-Gibraltar German Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their German customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve German speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636392/German-Customer-Support-Agent-Gibraltar Flemish Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Flämisch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their Flemish customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve Flemish speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636652/Flemish-Customer-Support-Agent-Gibraltar Front End Developer - Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 16th May 2013

Our client is a successful and fast growing company in gaming with it’s head quarter in Gibraltar and offices across the globe.<br /> <br /> We are now helping them to find the best front end gurus out there, that can help them continue building beautiful sites.<br /> <br /> Critieria:<br /> <br /> Several years of experience in web based systems.<br /> Good knowledge in browser compatibility, client caching, JavaScript and web 2.0.<br /> You feel at home with .NET, MVC, C#, jQuery, CSS, HTML5 and web apps<br /> Experience/interest of agile work and methods is an advantage<br /> Relevant Technical degree or self-taught programming hacker.<br /> Passionate about coding<br /> <br /> <br /> Our client is a fast moving company and to enjoy working for them you need to be triggered by a fast pace, a very flexible and agile way of working. They want to create an environment where they challenge each other and the way they work. Decisions are close at hand and you have the opportunity to influence.<br /> <br /> <br /> <br /> For more information or to apply, please send your CV to: jacques@bettingconnections.com]]> http://www.toplanguagejobs.de/job/2646672/Front-End-Developer-Gibraltar Danish Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their Danish customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve Danish speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636592/Danish-Customer-Support-Agent-Gibraltar Norwegian Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Norwegisch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their Norwegian customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve Norwegian speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636762/Norwegian-Customer-Support-Agent-Gibraltar Team Leader - Customer Care (Norwegian speaking) - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Norwegisch
Veröffentlichung: 1st May 2013

Key Responsibilities: <br /> <br /> •Ensure that customer requests are handled within a given timeframe and with a consistently high quality.<br /> •Create and send regular team reports according to requirements and procedures.<br /> •Monitor and ensure that quality levels are maintained and communicated to all team members.<br /> •Deliver training to new and existing team members.<br /> •Monitor performance and motivate team members in order to ensure high standard of work.<br /> •The Team leader responsibility for multinational team in strong cooperation with Head of Department and other Team leaders.<br /> <br /> <br /> Personal Specifications, Experience & Skills: <br /> <br /> •Very good verbal and written skills in Norwegian and English.<br /> •Sound experience as Team Leader in Customer Support or similar area.<br /> •Experience in e-mail, chat and telephone support.<br /> •Customer oriented with good problem solving skills.<br /> •Strong interpersonal and communication skills and ability to work in a team environment.<br /> •Well-developed leadership skills.<br /> •Non biased and able to work in a multicultural environment.<br /> •Eagerness to learn and contribute with ideas to make continuous improvements.<br /> •Good knowledge of Microsoft Software: Windows 7, Microsoft Office package: Word Processing, Spreadsheet and Presentation.<br /> •Zendesk experience will be considered an asset.<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636842/Team-Leader-Customer-Care-Norwegian-speaking-Gibraltar Dutch Customer Support Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Niederländ<wbr />isch
Veröffentlichung: 1st May 2013

Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their Dutch customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experience in a multinational company. <br /> Examples of daily tasks:<br /> <br /> •Your tasks will involve Dutch speaking customer service on telephone and via email in various areas.<br /> •Work to fulfil goals and targets set for customer service<br /> •Complete administrative tarsks related to customer service <br /> •Assist Team Manager and Shift leaders to report on what is happening in the market<br /> •Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.<br /> •Carry out any other functions that may arise from time to time<br /> <br /> ]]> http://www.toplanguagejobs.de/job/2636622/Dutch-Customer-Support-Agent-Gibraltar German Speaking Customer Service Gehalt: €20.7k per year
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 24th May 2013

German Customer Service<br /> <br /> Gibraltar<br /> <br /> £17,500 per year<br /> <br /> Candidates must have:<br /> <br /> At least 6 months customer service experience<br /> <br /> Good general IT skills<br /> <br /> Fluent in German and English<br /> <br /> Ideally candidates will already be living in Southern Spain/Gibraltar as the role is starting asap and there is no relocation assistance.<br /> <br /> Recruitment Direct is acting as a recruitment agency.]]> http://www.toplanguagejobs.de/job/2684972/German-Speaking-Customer-Service Russian Customer Service Gehalt: £19,000 per year
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Russisch
Veröffentlichung: 24th May 2013

Russian Customer Service<br /> <br /> Gibraltar<br /> <br /> £19,000 per year<br /> <br /> Candidates must have:<br /> <br /> At least 6 months customer service experience, with good internet experience<br /> <br /> Excellent knowledge of Poker.<br /> <br /> Good general IT skills, particularly on the internet and Microsoft Office<br /> <br /> Fluent in Russian and very good English<br /> <br /> Excellent communication and interpersonal skills<br /> <br /> Candidates must already have permission to work in the EU, ideally candidates will already living in Southern Spain/Gibraltar as the role is starting asap and there is no relocation assistance.<br /> <br /> Recruitment Direct is acting as a recruitment agency.]]> http://www.toplanguagejobs.de/job/2684962/Russian-Customer-Service Swedish Online Content Editor Gehalt: 22000
Standort: Gibraltar, Gibraltar
Sprachen: Schwedisch
Veröffentlichung: 6th May 2013

RecruitGibraltar are currently helping our client who is a market leading egaming company who have a great opportunity for a Swedish Online Content Editor. This role aims to maximise traffic through the website by producing and editing dynamic content across all Sportsbook domains and sites in a timely and relevant manner, utilising all the publishing and content management systems available whilst ensuring the quality of translations across all areas is consistent, accurate and of a high quality. <br /> <br /> Specific responsibilities <br /> <br /> • Writing original sport related copy in Swedish to support the localization of the websites. <br /> • Monitoring and checking the Swedish website, ensuring all content and data are correctly displaying and up-to-date at all times including the creation and pricing of ad-hoc markets. <br /> • Liaising daily with the Trading and Sports CRM teams to plan and schedule content for events and promotions. <br /> • Briefing the Design Team with requests for banners, adverts and other visual content. <br /> • Translating/Localising Gaming CRM emails that match the content and wording of the website. <br /> • Supervising the bonus promotions and check withdrawal and bonus requests. <br /> • Publishing content items to the Sportsbook, its sub-domains and other sites. <br /> <br /> Essential skills/attributes <br /> <br /> • Clear concise writing skills, appropriate to company guidelines on tone. <br /> • Recent experience of working in a Sportsbook/egaming publishing environment would be beneficial. <br /> • The ability to write fluently in appropriate language for a number of purposes and situations, including marketing of sports and gaming products. <br /> • Particular attention to detail. <br /> • Competent user of Microsoft Office. <br /> • Experience with content management systems. <br /> • Knowledge and interest in a variety of sports. <br /> • Ability to use their own initiative and to be imaginative & creative. <br /> • Forward thinking with an interest in improving current practices and procedures. <br /> <br /> Salary circa 22k with an excellent relocation package and private healthcare. <br /> <br /> So if you think you are of the correct calibre to work in such a company and role please contact us today for a confidential chat. ]]> http://www.toplanguagejobs.de/job/2678122/Swedish-Online-Content-Editor German Online Content Editor Gehalt: 22000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
Veröffentlichung: 6th May 2013

Our client who is a leading online sportsbook is searching for a German Online Content Editor to create daily content to be published on our group of websites and across all marketing channel’s- facebook, affiliate, CRM mailers, chat, and all products’ websites to promote our brand and design according to brand guidelines.<br /> <br /> Why Gibraltar? 300 days of sunshine per year, clean beaches / sea, lower personal rate of tax, cheap cost of living, relaxed out of work lifestyle and tax fee shopping.<br /> <br /> Responsibilities <br /> <br /> • Full responsibility to all information displayed on the websites, the topicality of content, localisation and translations. <br /> • Liaise with traders and marketing teams to create relevant localised sport offers and markets <br /> • Analyse and feedback to Territory Manager on operational issues and their effect on the territory performance <br /> • Evaluate, maintain and test the German websites, ensuring they are competitive in the marketplace. <br /> • Ensure marketing offers are relevant to the local territory and all CRM processes are translated, localised and executed. Support the territory partners in all marketing activities. <br /> • To work with in-house CMS system to ensure all website content on the German website is relevant, correct and timed according to events. <br /> • Will include weekends and evening working hours. <br /> <br /> Experience <br /> <br /> • Experience within sports for an online gaming company or experience of online copywriting <br /> • Native German speaker, high level of both written and spoken. <br /> • High level of knowledge and interest in sports <br /> • Understanding of the German sport betting arena <br /> • High level of English, written and spoken <br /> • Experience working with CMS tools- advantage <br /> • Experience in HTML- advantage <br /> • Experience in English-German translations- advantage <br /> <br /> Salary circa 23k plus relocation package.]]> http://www.toplanguagejobs.de/job/2678062/German-Online-Content-Editor Bilingual Customer Service, Sales & VIP Advisors (Online Gaming) Gehalt: £17 - £23,000
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch, Finnisch, Deutsch, Japanisch, Schwedisch, Litauisch
Veröffentlichung: 13th May 2013

Castle Hill are recruiting for German, Swedish, Finnish, Bulgarian, Danish, Italian, Lithuanian, Japanese, Chinese (Mandarin), Hebrew & Multilingual Customer Advisors, Sales Agents and VIP Agents. <br /> <br /> CUSTOMER SERVICE REPRESENTATVES CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> • Minimum 1-2 years experience working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Only candidates holding an EU passport will be considered. ]]> http://www.toplanguagejobs.de/job/1915431/Bilingual-Customer-Service-Sales-VIP-Advisors-Online-Gaming Business Intelligence Analyst - Gaming industry Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 23rd May 2013

Our client, a well known Online Gaming company based in Gibraltar has a fantastic opening for an experienced Business Intelligence Analyst.<br /> <br /> <br /> <br /> Your responsibilities:<br /> <br /> - Analysing and structuring business needs. As well as deriving consistent reporting requirements and turn those into actionable reporting solutions.<br /> <br /> - Ensure that Business Intelligence Solutions are aligned to business goals.<br /> <br /> - Delivering an ease of access to decision-relevant reporting, but also providing the internal customers with a great user experience, whilst using the BI platform for all the business analysis.<br /> <br /> - Taking part in central projects to do with the evolvement of the company's BI platform and the related reporting processes, and also special analytical projects.<br /> <br /> - Develop test plans and take on a first line QA and validation role on behalf of the Product teams, etc...<br /> <br /> <br /> <br /> Your skills:<br /> <br /> - Good experience in a previous BI Analyst related role.<br /> <br /> - Strong SQL skills and experience of one or more of the following relational databases; preferably Oracle, SQL Server or Teradata.<br /> <br /> - Must have a strong interest in data quality assurance and have excellent analytical skills along with high business acumen to identify, prioritise and solve complex business needs.<br /> <br /> <br /> <br /> If you would like to find out more about this opportunity please send your CV to Jacques at Jacques@bettingconnections.com]]> http://www.toplanguagejobs.de/job/2646702/Business-Intelligence-Analyst-Gaming-industry