Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Dutch speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Niederländ<wbr />isch
VerΓΆffentlichung: 21st Jul 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Dutch speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/7024562/Dutch-speaking-Customer-Support-%E2%80%93-Gibraltar
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Französisch
VerΓΆffentlichung: 21st Jul 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/7024532/French-speaking-Customer-Support-%E2%80%93-Gibraltar
Danish Speaking Customer Service - Gibraltar - iGaming Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
VerΓΆffentlichung: 21st Jul 2016

Responsibilities<br /> <br /> • Take responsibility of the Danish Manager queue and alerting the relevant people when dealing with sensitive or unusual member complaints.<br /> • Maintains quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money Laundering and under-age prevention checks with external agencies . Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Supervising and carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chats and emails.<br /> • Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Analyse and investigate accounts being brought to relevant Operation queues and re-ports and take relevant actions on such accounts as required<br /> • Carry out daily Documents Checks and deal with negotiations, legal threats, prevention of charge backs and settlement on Members accounts as required by both lines of busi-ness<br /> • Handle daily AML and underage check reports and take appropriate actions as required<br /> • Prepares and analyze statistical reports as required<br /> • Work according to established standards and liaise with the Fraud Department on all Risk related issues <br /> • Work as part and alongside the Danish Team Leader and Fraud/Support teams,<br /> • To perform additional tasks as required by the TL, Customer Relations Manager<br /> <br /> Requirements <br /> <br /> • Good working knowledge of the Operations/Support Department’s key functions, proce-dures and policies<br /> • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment<br /> • Must promote the interests and welfare of the company values and customers at all times<br /> • Excellent communication and negotiation skills with fluency in both English and Danish<br /> • Problem solving, investigative and Multi-tasking skills<br /> • Accountability<br /> <br /> ** Great relocation package on offer!! ]]>
http://www.toplanguagejobs.de/job/6838032/Danish-Speaking-Customer-Service-Gibraltar-iGaming
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Französisch
VerΓΆffentlichung: 21st Jul 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/7020342/French-speaking-Customer-Support-%E2%80%93-Gibraltar
Flemish speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Flämisch
VerΓΆffentlichung: 21st Jul 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Flemish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/7020362/Flemish-speaking-Customer-Support-%E2%80%93-Gibraltar
French Customer Support Agent, Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Französisch
VerΓΆffentlichung: 21st Jul 2016

Our client, an online gaming firm based in Gibraltar, is looking for a French Customer Care professional to join their Support team!<br /> <br /> The role: <br /> <br /> · Customer service via inbound calls and emails.<br /> · Manage customers accounts and assist with any account management related issues (passwords, cash transfers and cash outs and product related queries).<br /> · Acting as a source of information for our customers regarding promotions, products and offers.<br /> · Assisting customers with account security issues and where necessary liaising with other departments such as fraud and payments.<br /> · Translation and localization of marketing materials such as: Newsletters and website content.<br /> <br /> Requirements:<br /> <br /> · Customer oriented person<br /> · Must have office based experience<br /> · Flexible and adaptable working attitude<br /> · Fluency with English and French<br /> · Strong writing skills and translation experience would be a bonus<br /> · An interest in online gaming or experience in iGaming would be considered an asset<br /> · Candidates must be based in Gibraltar or surrounding areas<br /> <br /> This is a great opportunity to join an international and friendly team in Gibraltar!<br /> <br /> On offer for the right candidate is a great salary package and ongoing training and development.]]>
http://www.toplanguagejobs.de/job/6942122/French-Customer-Support-Agent-Gibraltar
Italian speaking VIP Account Manager Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
VerΓΆffentlichung: 26th Jul 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector. Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/7024202/Italian-speaking-VIP-Account-Manager-Gibraltar
VIP ACCOUNT MANAGER (ITALIAN SPEAKING) - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Italienisch
VerΓΆffentlichung: 29th Jun 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector. Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/6933692/VIP-ACCOUNT-MANAGER-ITALIAN-SPEAKING-Gibraltar
Flemish Customer Support Agent - Gibraltart Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Flämisch
VerΓΆffentlichung: 22nd Jul 2016

Flemish Speaking Customer Services Agent - Gibraltar<br /> <br /> Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> <br /> Responsibilities:<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels<br /> Requirements:<br /> <br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage<br /> • logical reasoning skills with an analytical approach and be willing to work shifts<br /> • The candidate must be locally based<br /> Desirable:<br /> <br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing<br /> ]]>
http://www.toplanguagejobs.de/job/7004692/Flemish-Customer-Support-Agent-Gibraltart