Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs flight attendant Gehalt: Competitive
Standort: Gibraltar, Gibraltar, Malaga
Sprachen: Englisch
VerΓΆffentlichung: 12th Nov 2014

Are you an adventurous person who loves to travel? Become a flight attendant today and make Europe your playground!<br /> Ryanair’s official training and recruitment partner CREWLINK are seeking to hire flexible, enthusiastic and motivated candidates from Gibraltar. <br /> <br /> Recruitment Day’s now taking place in various cities in Spain like Malaga, Barcelona, Valencia, Seville and Madrid seeking CABIN CREW to work on-board Ryanair Aircraft. <br /> Vacancies now available across all Ryanair’s European Bases including Ireland, England, Italy, Spain, Germany & Greece.<br /> <br /> Go online today to register for any of our FREE Spanish Recruitment Days: <br /> 24th November – Barcelona<br /> 25th November – Valencia<br /> 25th November – Seville<br /> 27th November – Malaga<br /> 28th November – Madrid<br /> <br /> NO EXPERIENCE REQUIRED! <br /> The Training course fee can be paid from the salary earned.<br /> <br /> Benefits:<br /> • Generous Staff travel benefit from the first day of employment<br /> • €1.200 New Joiner Allowance<br /> ]]>
http://www.toplanguagejobs.de/job/4380902/flight-attendant
SWEDISH TELESALES/TELEMARKETING COACH Gehalt: Attractive
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 3rd Nov 2014

We are looking to recruit an experienced Telesales Coach to join one of our prestigious clients who are going through a successful period of growth. Our client focuses on providing exceptional contact center services the Swedish market. You will need to possess a passion for exceeding targets, have a hunger for success, competitive, a people’s person and a keen focus on coaching people.<br /> <br /> Responsibilities:<br /> <br /> • Recruit, train, coach and supervise a team of outbound sales agents <br /> • Manage, lead and motivate teams, side by side coaching<br /> • Management of agents with KPI's and SLA criteria<br /> • Educating key skills such as getting past Gatekeepers, qualifying a lead, pipelining calls etc<br /> • Devise and manage sales plans and targets<br /> • Responsible for the creation of weekly performance reports<br /> • Responsible for assessing sales performance and reviewing agent performance and taking action accordingly<br /> • Creating personal development plans and implementing formal sales training techniques<br /> ]]>
http://www.toplanguagejobs.de/job/4345002/SWEDISH-TELESALES-TELEMARKETING-COACH
Swedish speaking Marketing Manager – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 12th Nov 2014

Main Responsibilities:<br /> <br /> • Management of the Sweden team including resource planning and performance management<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services <br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management including VIP team<br /> • Working with internal delivery team and Suppliers to ensure that the Casino product and portal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with suppliers to develop exclusive, innovative new casino products<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Ownership and management of marketing spend budget<br /> • P&L (EBITDA) responsibility for the product – ensure profitable growth of the Swedish business<br /> • Setting overall vision, goals, strategies and tactical plans for the brand – including seeing through its implementation<br /> • Full management of onsite promotions, Player operations and VIP management etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business performance<br /> <br /> Knowledge/expertise/qualifications:<br /> <br /> • Minimum of 2 years in managing a marketing budget and operation or as head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4023142/Swedish-speaking-Marketing-Manager-%E2%80%93-Gibraltar
Business Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 20th Nov 2014

Role Purpose: <br /> <br /> This role is responsible for the solicitation and articulation of business and user requirements. Working to provide commercial options and solutions, via project and process delivery to resolve business problems and opportunities.<br /> <br /> Job Description:<br /> <br /> We are looking to recruit an experienced Business Analyst to support the programme team in translating business ambitions into detailed requirements.<br /> Working within the programme team, you will facilitate workshops, end to end process modelling and produce functional requirements. You will have an acute ability to define and shape tactical and strategic ambitions into documented requirements and take into account the technologies available in the marketplace.<br /> This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. As well as managing business requirements, you will take a consultative role in the gathering of requirements.<br /> The successful candidate must have a demonstrable track record of innovation and fully understand IT and business strategy. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business.<br /> <br /> This experience, coupled with your excellent attention to detail will enable you to:<br /> <br /> Work in partnership with the client and the Project team to ensure that project documentation is fully understood by all parties;<br /> To facilitate workshops, end to end process modelling and produce functional requirements;<br /> To explore and propose a programme of system solutions to the client’s requirements, taking into account the technologies available in the marketplace and the need for innovation;<br /> To recommend the best approach after full consultation with both the Project team and the client;<br /> To work with all members of the Project team to develop a realistic solution to the client’s requirements, taking into account budgets, timescales and the client cost benefit analysis for the project;<br /> Support in all stages of the project lifecycle to the business;<br /> Manage stakeholder interests;<br /> Engage and fully understand IT and Business strategy, ensuring they remain aligned;<br /> Manage scope and change control and escalate issues where necessary;<br /> Resolve cross functional issues;<br /> Set and manage expectations;<br /> Take responsibility for quality of their deliverables;<br /> <br /> Knowledge & Experience: <br /> <br /> • Excellent and demonstrable business analysis experience (within a high technology environment)<br /> • Experience of formal analysis and modelling techniques;<br /> • At least 3 years’ experience of GAP analysis, end to end process modelling, requirements capture and analysis, facilitating workshops, producing functional and non-functional requirements;<br /> • Online experience essential ideally gained within the online gaming industry.<br /> • Ability to work effectively as part of both small teams and larger formal groups.<br /> • Experience of effectively managing a network of internal and 3rd party relationships to achieve business outcomes<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Strong project management skills with the ability to handle multiple streams of work and prioritise accordingly<br /> • Exposure to and experience with release management and the software development lifecycle<br /> • Excellent communication skills (verbal, written and presentational) <br /> ]]>
http://www.toplanguagejobs.de/job/4184851/Business-Analyst-Gibraltar
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 20th Nov 2014

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar
AFFILIATE FRAUD & RISK ANALYST - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 25th Nov 2014

To protect our client and its stakeholders’ brands, intellectual property, reputation and financial and other tangible assets from harm caused by fraud and other criminal activities and error, whilst not limiting the company’s ability to transact freely and efficiently with its customers and deliver the Business Plan.<br /> <br /> • To ensure that Marketing division is operating in a safe manner while supporting their activities and acknowledging the welfare of the business.<br /> • Assisting with RISK assessment regarding new affiliate campaigns and providing RISK knowledge and support to Marketing Operations;<br /> • This role will also be part of the marketing/financial division of the company, as an Account Verification Specialist who will be responsible for verifying players Identity following their first successful deposit<br /> • Affiliate Fraud & Risk Analyst will have the responsibility for helping to resolve all risk queries related to our products and services, running and maintaining various reports on a daily basis, aiming to ensure the safety of the company and its products from both financial and legal risks<br /> • Monitoring and reporting on outsourced Risk and Finance operations performance to Man-agement.<br /> <br /> Responsibility:<br /> <br /> • Accountable for the identification and active management of risks associated with online marketing fraud.<br /> • Compliance and assurance reviews of affiliate and acquisition activity to identify abuse of the business opportunity offered.<br /> • Analyse financial and business details of affiliates and their referred accounts.<br /> • Deliver policies, proactive procedures and working practices to profile and identify business activity that is being targeted by fraud syndicates or contravenes licensing conditions.<br /> • Conduct monthly financial performance reviews to identify areas of loss, communicating recommendations and the remedial action required to Risk Manager.<br /> • Design, develop and implement comprehensive risk management reports to identify affiliate fraud traffic.<br /> • Formulate solutions to counter new threats and manage the continuous improvement for online fraud protection.<br /> • ID verification of ADV accounts on 1st withdrawal<br /> • Review and approval of all affiliate earnings.<br /> • Liaise with Marketing and Affiliate Managers in preventing abuse and the resolution of conflicting interests.<br /> • Running daily reports to protect the business from technical issues and abuse<br /> • Supporting improvements to the outsourced Risk and Finance operations SLA, and generic process improvements <br /> • Review big payments sent by outsourced Risk and Finance operations and if required seek for higher approvals <br /> • Providing deep Risk analysis on different issues requested by Risk and Risk Manager/AVS TL<br /> • Monitoring acquisition bonuses<br /> • Signatory for new affiliate incentive sign offs<br /> <br /> THE PERSON: <br /> <br /> • At least 1 Year experience in Risk/Online Gambling<br /> • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge <br /> • Experience of working in on line environment<br /> • Ability to identify subtle fraud and abuse patterns amongst affiliates and their referred traffic<br /> • Sound and demonstrable experience with fraud analysis and investigations<br /> • Ability to work efficiently with people at all levels<br /> • Proficient in MS Office Tools and MS Excel in particular<br /> • Excellent ability the review reports in an analytical manner<br /> • Ability to adapt to changing priorities and to thrive in a fast-paced work environment<br /> • Fluency in the English language<br /> ]]>
http://www.toplanguagejobs.de/job/4444752/AFFILIATE-FRAUD-RISK-ANALYST-Gibraltar
Amazing Bilingual positions, Relocate to the sun - Online Gaming (Casino / Sports / Games) Gehalt: £20000 - £26000
Standort: Gibraltar, Gibraltar, Spain
Sprachen: Dänisch, Mandarin, Portugiesisch
VerΓΆffentlichung: 31st Oct 2014

Castle Hill Recruitment in Gibraltar are recruiting for bilingual professionals to work in various different types of positions for some of the world leading online gaming companies in Gibraltar. <br /> <br /> Chinese (Mandarin), Danish Bilingual and Multilingual Customer Advisors, VIP Customer Advisors, and Warm Sales Agents. Occasionally we have requirements for other languages such as German, Swedish, Italian, Danish, French, Dutch, Spanish, Bulgarian, Romanian, Croatian, Arabic. <br /> <br /> Successful candidates will be working in the exciting online gaming industry (Sportbetting / Casino / Bingo / Games / Poker), offering excellent career progression opportunities. Best of all, the positions are located in Sunny Gibraltar, on the tip of Southern Spain! Most of the companies offer relocation packages and excellent benefits! <br /> <br /> We are recruiting for 3 different types of positions:<br /> <br /> 1. CUSTOMER SERVICE ADVISORS will be experienced service specialists supporting customers via chat, email and/or phones. The CSA's will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> 2. SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> 3. VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> <br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> <br /> • Good experience of working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Only candidates holding an EU passport will be considered for most positions but visa's will be provided for Chinese Agents if required. <br /> <br /> Please also take a look at our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> <br /> Please contact Castle Hill Recruitment for more information.]]>
http://www.toplanguagejobs.de/job/3267851/Amazing-Bilingual-positions-Relocate-to-the-sun-Online-Gaming-Casino-Sports-Games