Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs International Customer Services Agent (Swedish) Gehalt: Competitive
Standort: Gibraltar, Gibraltar, Gibralter
Sprachen: Schwedisch
VerΓΆffentlichung: 17th Mar 2015

An International Customer Services Agent (Swedish speaking) required by Ladbrokes on a permanent basis based at their offices in Gibraltar. The purpose of the role is to provide sales orientated solutions for inbound and outbound calls, emails and chats in a polite and courteous manner for customers. <br /> <br /> - To transact service requests from customers aiming to achieve a 1st contact resolution and to provide product and service related information that enhances their relationship with<br /> Ladbrokes.<br /> <br /> - Resolving customer queries by investigating transactional history and liaising with operational teams to provide an effective timely solution to ensure customer retention.<br /> <br /> - Assess and summarise customer situations, offer a factual response and determine actions to<br /> successfully resolve a customer enquiry.<br /> <br /> - Determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory<br /> conclusion.<br /> <br /> - Enhance customer enjoyment by maximizing cross and up-sell opportunities for all products and<br /> services, using all contact methods, including inbound and outbound calls.<br /> <br /> - Establish a positive relationship with internal and external customers.<br /> Navigate the systems to quickly and efficiently answer customer enquiries.<br /> - Work under pressure and be confident in answering a wide range of complex customer enquiries.<br /> <br /> - Write competent letters, emails and live chats as well as providing an exemplary telephone manner.<br /> <br /> - Monitor own performance daily and weekly against Key Performance Indicators, striving for continual<br /> improvements.<br /> <br /> -Work collaboratively with other departments to ensure customer queries and complaints are resolved<br /> to the mutual satisfaction of both the customer and the business.<br /> <br /> - Full compliance with Gambling Commission requirements and recognise social responsibility situations<br /> and how to handle them.<br /> <br /> - Awareness of current promotions and marketing them where appropriate, in line with customer’s<br /> interests and business performance targets.<br /> <br /> - Take ownership for own conduct and behaviour, demonstrating respect for self, others and Ladbrokes<br /> assets and the digital environment.<br /> <br /> - Work nights and weekends on a 24/7 shift rota as required.<br /> <br /> - Continually develop bookmaking and product knowledge and skills across all markets and opportunities.<br /> Carry out other additional duties as requested and when required.<br /> <br /> Key Accountabilities:<br /> - Transactional service for banking, deposits, withdrawals, event and promotional queries, regulatory<br /> rules and procedures.<br /> <br /> - Customer complaints are dealt with efficiently and effectively and take responsibility for resolving or<br /> escalating problems in a timely manner.<br /> <br /> - Operate as an effective team-member.<br /> <br /> - Adherence to company policy and procedures.<br /> <br /> - Achieve or exceed daily/ weekly Key Performance IndicatorsEnsure compliance with call/chat/email script guidelines in line with quality targets.<br /> <br /> - Create a positive customer experience.<br /> <br /> - Any other duties as requested by the Management.<br /> ]]>
http://www.toplanguagejobs.de/job/4900282/International-Customer-Services-Agent-Swedish
Danish Member Support Representative Gehalt: £17,500 per annum + Relocation!
Standort: Gibraltar, Gibraltar, GX11 1AA
Sprachen: Englisch, Dänisch
VerΓΆffentlichung: 24th Mar 2015

Role Objective: <br /> To ensure that the service given to 888 customers and those of our partners is of the highest standard in the industry.<br /> <br /> Responsibilities:<br /> •Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game inquiries, helping with deposits, cashing out of funds etc. <br /> •To maximise member retention through promotion of various events, activities, bonus offers etc.<br /> •To maximise revenue opportunities by offering relevant deposit methods.<br /> •Translations for the Support Department, and any other department in the company as required (language MSRs)<br /> •Outbound projects as required.<br /> •Testing of new games, products and software as required.<br /> •More experienced MSRs may be asked to assist with the mentoring of new members to the team. <br /> <br /> Technical Skills Required:<br /> •Good knowledge of MS applications including MS Outlook<br /> •Internet experience and awareness<br /> <br /> Key Competencies:<br /> •Customer service experience<br /> •Excellent written and oral communication skills in both Danish and English<br /> •High level of trust<br /> •Good interpersonal skills <br /> •Reasoning and analytical ability<br /> •Must work towards and promote the company Values at all times – Leading, Customer Centricity,<br /> Collaboration, Excellence and Innovation.<br /> <br /> Key Performance Indicators: <br /> •High level of service provided to members - as measured though periodic evaluations, and though quarterly Customer Satisfaction Surveys.<br /> •Achievement in reaching Support Operational Goals<br /> •MSRs are measured in the following KPI’s: <br /> •Quality of Support given to members<br /> •Productivity<br /> •Revenue<br /> •Living the Company Values<br /> <br /> Main Relationships:<br /> <br /> •Reports directly to a dedicated Support Team Leader<br /> •Working alongside other MSRs of all nationalities, cultures, ages and backgrounds<br /> •Close working relationship with the Shift Managers and Resource & Planning Co-ordinator as well as the Support Management Team. <br /> <br /> PERSON SPECIFICATION<br /> <br /> •Customer service experience<br /> •Computer literate particularly on the internet <br /> •Good working knowledge of MS Office <br /> •Online gaming casino experience <br /> •Sales experience<br /> •Good typing skills<br /> <br /> Interpersonal skills:<br /> <br /> •Confident oral communicator <br /> •Empathy <br /> •Strong team player <br /> <br /> Personal attributes:<br /> <br /> •Trustworthy<br /> •Patience and diplomacy <br /> •Able to work under pressure<br /> <br /> Other language skills very useful]]>
http://www.toplanguagejobs.de/job/758871/Danish-Member-Support-Representative
Danish, Greek, Bulgarian, Italian Due Diligence Specialists Gehalt: £22000 - £23000
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch, Griechisch, Bulgarisch
VerΓΆffentlichung: 23rd Mar 2015

<br /> <br /> Our client, one of the world's leading online gambling companies, is looking for full time Customer Due Diligence Specialists to strengthen the growth of its Customer Due Diligence department based in Gibraltar. Vacancies exist for the following languages: Danish, Greek, Bulgarian and Italian.<br /> <br /> The Department is responsible for conducting in-depth research and using this to analyse and accurately record customer information in order to enable our client to meet regulatory requirements.<br /> <br /> Requirements:<br /> <br /> Native level Danish / Greek / Bulgarian / Italian with fluent English (written and spoken)<br /> Solid experience in a customer orientated professional environment, call centre or office<br /> Excellent attention to detail<br /> Excellent written and verbal communication skills<br /> Initiative, sound judgement, the ability to analyse<br /> strong organisational skills<br /> Experience of working in a Risk, Regulation or Compliance role would be an advantage<br /> Previous online gaming industry exprience is an advatage<br /> <br /> Full time roles will require a flexible approach to working hours with a rolling rota of 5 days from 7, including evening shifts and Bank Holidays.<br /> <br /> <br /> Only candidates already living locally will be considered at this stage.<br /> ]]>
http://www.toplanguagejobs.de/job/4925622/Danish-Greek-Bulgarian-Italian-Due-Diligence-Specialists
ENGLISH SPEAKING CONTENT WRITER - IGAMING - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 24th Mar 2015

The role: <br /> <br /> • The Content Editor is responsible for providing high quality copywriting services to the business and general support to the Editorial Team Leader in delivering maximum productivity for the company.<br /> • Responsible for creating copy for the different brands.<br /> • The role will involve researching and writing creative concepts, and working from an initial brief to final sign off. You will need to be able to work conceptually and be good at generating ideas for online and offline campaigns.<br /> • A passion for the written word is all important as the focus of this position is to ensure all marketing copy is consistently high quality.<br /> • Working closely with the Editorial Team Leader, the Creative Team and business marketing teams to ensure localisation and personalisation. <br /> • You will ensure synergy and brand integrity across a variety of initiatives and campaigns.<br /> • Experience in copywriting for the web and an interest in the online gaming sector will be a distinct advantage. The role also involves working on headlines and copy for mobile and offline promotions.<br /> <br /> Experience:<br /> <br /> Knowledge/Skills/Experience:<br /> <br /> • Marketing degree or equivalent <br /> • Proven copywriting experience (min 2 years)<br /> • Effective content development for websites<br /> • Knowledge of the gaming industry is an advantage<br /> • Attention to detail<br /> • Enthusiasm for creating strong pieces of communication<br /> • Experience of using Content Management Systems an advantage<br /> <br /> Personal qualities:<br /> <br /> • Articulate<br /> • A high level of creativity and originality <br /> • Ability to work under pressure<br /> • A high level of self-motivation <br /> • Able to multitask<br /> • Conscientious with strong time management skills<br /> • Enterprising and forward thinking<br /> • Excellent organisation skills<br /> • Strong MS Office skills<br /> <br /> Copywriting:<br /> <br /> • Ability to come up with innovative and relevant ideas<br /> • Ability to work to a brief and translate brand values<br /> • Ability to write attention-grabbing copy - headlines and text - for advertising/marketing/promotional campaigns<br /> <br /> Relationships:<br /> <br /> • Liaise directly with the Editorial Team Leader to ensure timely and relevant execution of all projects<br /> • Take direction from Head of Marketing Communications upon request<br /> • Maintain relationships with the Creative Team and designers<br /> • Communication with marketing colleagues <br /> • Internal cross-departmental communication with all people in the organisation<br /> ]]>
http://www.toplanguagejobs.de/job/4938942/ENGLISH-SPEAKING-CONTENT-WRITER-IGAMING-GIBRALTAR
Casino Retention Data and Project Coordinator - Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 26th Mar 2015

The Role: <br /> <br /> This role is responsible for delivering all required data/reports and for initiating and implementing the Casino Retention projects and initiatives whilst fully supporting the needs of the Retention/Conversion Operation/Marketing teams; with the aim of retaining existing players and increasing the number of new players coming to the site.<br /> <br /> Data Collation/Reporting<br /> <br /> • Extract and compile essential information from various sources for reporting and analysis purposes; evaluate findings and present the conclusions in an intelligent, timely and accurate manner<br /> • Proactively raise recommendations for points of focus and flag underperforming areas<br /> • Troubleshoot, follow up and resolve reporting issues <br /> • Document existing reports and any changes that may occur, as well as new reports that might be required<br /> • Constantly review reporting methods with the purpose of improving the content and the accuracy of information<br /> • Effectively communicate the status of tasks, on a daily and weekly basis<br /> • Develop and maintain effective working relationships with the Retention Marketing, Ana-lytics, Operations Team and other key stakeholders to identify problems and gather suggestions for improvement and to ensure equivoque full understanding of the requirements and results<br /> • Take responsibility as a liaison and reference person between Analytics team, Retention Marketing and Operations Teams and other stakeholders<br /> • Projects<br /> • Take lead responsibility for specific project(s) with the RTN/CONV/XSL Operations Team; managing project delivery and the associated resources, and act as the single point of contact<br /> • Define project scope, goals and deliverables that support business goals in collaboration with Retention Operations TL and Manager<br /> • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion<br /> • To develop and maintain effective working relationships with the PMO Team and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project<br /> • Proactively manage changes in project scope, identify potential issues, and devise contin-gency plans<br /> • Identify, monitor, mitigate and manage project and operational risk<br /> • Contribute and implement ideas to improve current promotions tailored to different cus-tomer requirements aimed at increasing the lifetime value of the Group casino players<br /> • Management and implementation of casino promotions/projects – including testing promotion mechanics, back office automated campaigns and creation of all player communications; including emails, offline mailers, client messages and SMS<br /> <br /> The Person:<br /> <br /> • Proven online Casino experience<br /> • Proven reporting Experience<br /> • Excellent attention to detail<br /> • Excellent interpersonal and communication skills<br /> • Excellent organisation and prioritisation skills<br /> • Strong Excel skills<br /> • Strong time management skills with the ability to work effectively with minimal supervision<br /> • Strong logic, analytical, and problem solving skills<br /> • Strong Team player<br /> • Ability to “multi-task” and handle multiple activities and priorities at the same time<br /> • Pro-active and enthusiastic to learn<br /> • Experience of successfully managing and delivering projects and working within a project support environment (i.e. Product, PMO, etc.)<br /> • Good understanding of email marketing systems and strategies <br /> • Good understanding of HTML and all Microsoft office applications<br /> ]]>
http://www.toplanguagejobs.de/job/4949162/Casino-Retention-Data-and-Project-Coordinator-Gibraltar
PRODUCT MANAGER – LIVE CASINO Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 26th Mar 2015

Job Purpose<br /> <br /> To manage and optimize the tables, content and customer experience of our client’s Live Casino product in order to maximize revenues and cross sell opportunity.Deliver a great customer experience while maximising commercial benefit by managing and developing the Live Casino product/platform/features, website, tools and customer experience.<br /> <br /> Main Accountabilities and Responsibilities <br /> <br /> • Responsible for the Live Casino product/platform/features, website, tools and customer experience.<br /> • Responsible for leading the analysis and optimisation of our Dedicated Live Casino studio, from table occupancy and hands dealt per minute to the layout, décor and staff uniforms.<br /> • Monitoring of product and feature performance, quality and optimizing when necessary with a particular focus on managing the cost of sale.<br /> • Develop a best-in-class Live Casino offering – responsibility for ensuring we develop the technology and optimise our platform to become a true innovator within the live casino space. <br /> • Working with our core provider and internal development, support and land based teams; this person will define the Live Casino roadmap, challenge existing solutions where appropriate and own the creation and delivery of the proposition.<br /> • Monitor player patterns based on their account details, transaction and gaming patterns to manage risk and to propose ways on how to improve revenues including working closely with VIP team on campaign management.<br /> • Maintain continuous insight into state of the art features and functions included in competitors’ games and platforms and feed this back into internal and external product roadmaps for delivery, specifically around Live offerings and streaming.<br /> • Management of new and existing product development across desktop and mobile.<br /> • Working with the Delivery team and Product Analyst to create, develop and manage the roadmap, including prioritization and negotiation of launch timeframes within the development backlog.<br /> • Day to day product operations including adding new games to existing portfolio and carrying out UAT to ensure smooth functioning of games.<br /> • Planning and executing retention activity including working with the Promotions Executive to define and agree promotional and bonus plans.<br /> • Work with the VIP Account Managers to develop promotional activity for key players.<br /> • Working closely with our acquisition teams (PPC, SEO, Display and affiliates) and CRM teams to come up with effective campaigns and to insure that branding and messaging is consistent across acquisition, retention and product.<br /> <br /> Knowledge, Expertise and Qualifications <br /> <br /> • Solid understanding of online gaming operations and marketing<br /> • Strong commercial awareness and analytical skills in order to interpret data and drive business conclusions<br /> • Live Casino experience strongly preferred<br /> • Understanding of all aspects of a Casino platform, including: system configuration, reporting and bonus features<br /> • Knowledge of customer servicing and retention strategies<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Advanced in Microsoft Excel, highly analytical and data driven with a strong attention to detail<br /> • Excellent communication, interpersonal skills, time management and organization skills.<br /> • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.<br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4950802/PRODUCT-MANAGER-%E2%80%93-LIVE-CASINO-Gibraltar
English Native Content Editor - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 23rd Mar 2015

The role: <br /> <br /> • The Content Editor is responsible for providing high quality copywriting services to the business and general support to the Editorial Team Leader in delivering maximum productivity for the company.<br /> • Responsible for creating copy for the different brands.<br /> • The role will involve researching and writing creative concepts, and working from an initial brief to final sign off. <br /> • You will need to be able to work conceptually and be good at generating ideas for online and offline campaigns.<br /> • A passion for the written word is all important as the focus of this position is to ensure all marketing copy is consistently high quality.<br /> • Working closely with the Editorial Team Leader, the Creative Team and business marketing teams to ensure localisation and personalisation. <br /> • You will ensure synergy and brand integrity across a variety of initiatives and campaigns.<br /> • Experience in copywriting for the web and an interest in the online gaming sector will be a distinct advantage. <br /> • The role also involves working on headlines and copy for mobile and offline promotions.<br /> <br /> Experience:<br /> <br /> Knowledge/Skills/Experience:<br /> <br /> • Marketing degree or equivalent <br /> • Proven copywriting experience (min 2 years)<br /> • Effective content development for websites<br /> • Knowledge of the gaming industry is an advantage<br /> • Attention to detail<br /> • Enthusiasm for creating strong pieces of communication<br /> • Experience of using Content Management Systems an advantage<br /> <br /> Personal qualities:<br /> <br /> • Articulate<br /> • A high level of creativity and originality <br /> • Ability to work under pressure<br /> • A high level of self-motivation <br /> • Able to multitask<br /> • Conscientious with strong time management skills<br /> • Enterprising and forward thinking<br /> • Excellent organisation skills<br /> • Strong MS Office skills<br /> <br /> Copywriting:<br /> <br /> • Ability to come up with innovative and relevant ideas<br /> • Ability to work to a brief and translate brand values<br /> • Ability to write attention-grabbing copy - headlines and text - for advertising/marketing/promotional campaigns<br /> <br /> Relationships:<br /> <br /> • Liaise directly with the Editorial Team Leader to ensure timely and relevant execution of all projects<br /> • Take direction from Head of Marketing Communications upon request<br /> • Maintain relationships with the Creative Team and designers<br /> • Communication with marketing colleagues <br /> • Internal cross-departmental communication with all people in the organisation<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4928542/English-Native-Content-Editor-Gibraltar
Casino Retention Data and Project Co-Ordinator - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 25th Mar 2015

The Role: <br /> <br /> This role is responsible for delivering all required data/reports and for initiating and implementing the Casino Retention projects and initiatives whilst fully supporting the needs of the Reten-tion/Conversion Operation/Marketing teams; with the aim of retaining existing players and increasing the number of new players coming to the site.<br /> <br /> Data Collation/Reporting<br /> <br /> • Extract and compile essential information from various sources for reporting and analysis purposes; evaluate findings and present the conclusions in an intelligent, timely and accu-rate manner<br /> • Proactively raise recommendations for points of focus and flag underperforming areas<br /> • Troubleshoot, follow up and resolve reporting issues <br /> • Document existing reports and any changes that may occur, as well as new reports that might be required<br /> • Constantly review reporting methods with the purpose of improving the content and the accuracy of information<br /> • Effectively communicate the status of tasks, on a daily and weekly basis<br /> • Develop and maintain effective working relationships with the Retention Marketing, Ana-lytics, Operations Team and other key stakeholders to identify problems and gather suggestions for improvement and to ensure equivoque full understanding of the requirements and results<br /> • Take responsibility as a liaison and reference person between Analytics team, Retention Marketing and Operations Teams and other stakeholders<br /> • Projects<br /> • Take lead responsibility for specific project(s) with the RTN/CONV/XSL Operations Team; managing project delivery and the associated resources, and act as the single point of con-tact<br /> • Define project scope, goals and deliverables that support business goals in collaboration with Retention Operations TL and Manager<br /> • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion<br /> • To develop and maintain effective working relationships with the PMO Team and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project<br /> • Proactively manage changes in project scope, identify potential issues, and devise contin-gency plans<br /> • Identify, monitor, mitigate and manage project and operational risk<br /> • Contribute and implement ideas to improve current promotions tailored to different cus-tomer requirements aimed at increasing the lifetime value of the Group casino players<br /> • Management and implementation of casino promotions/projects – including testing promotion mechanics, back office automated campaigns and creation of all player communications; including emails, offline mailers, client messages and SMS<br /> <br /> The Person:<br /> <br /> • Proven online Casino experience<br /> • Proven reporting Experience<br /> • Excellent attention to detail<br /> • Excellent interpersonal and communication skills<br /> • Excellent organisation and prioritisation skills<br /> • Strong Excel skills<br /> • Strong time management skills with the ability to work effectively with minimal supervision<br /> • Strong logic, analytical, and problem solving skills<br /> • Strong Team player<br /> • Ability to “multi-task” and handle multiple activities and priorities at the same time<br /> • Pro-active and enthusiastic to learn<br /> • Experience of successfully managing and delivering projects and working within a project support environment (i.e. Product, PMO, etc.)<br /> • Good understanding of email marketing systems and strategies <br /> • Good understanding of HTML and all Microsoft office applications<br /> ]]>
http://www.toplanguagejobs.de/job/4794152/Casino-Retention-Data-and-Project-Co-Ordinator-Gibraltar