Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Account Manager - Online Gaming Gehalt: £21,000 - £25,000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch, Schwedisch
VerΓΆffentlichung: 15th Jul 2014

VIP Account Manager (Native German or Swedish with fluent English) - £21 - £25K.<br /> <br /> Our client, a leading online casino company in Gibraltar are recruiting for a VIP Account Manager to join their dynamic team in Gibraltar. <br /> <br /> Responsibilities:<br /> <br /> • To offer an enhanced proactive one stop service to our clients VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> Requirements:<br /> <br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.<br /> • Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Excellent interpersonal skills and ability to build a good rapport quickly.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • Must be native in one of the following languages: English / German / Swedish / Finnish.<br /> Online Gaming:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> Benefits of living in Gibraltar / Southern Spain:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> If you would like to apply for this unique and challenging position, please send your CV to Danielle at Castle Hill Recruitment in Gibraltar. <br /> <br /> Please also check out our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> ]]>
http://www.toplanguagejobs.de/job/2697722/Account-Manager-Online-Gaming
Bilingual Customer Service, Sales & VIP Advisors (Online Gaming) Gehalt: £17 - £23,000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch, Mandarin, Schwedisch
VerΓΆffentlichung: 15th Jul 2014

Castle Hill are recruiting for Danish, Belgian (French & Dutch / Flemish), Czech, German, Swedish, Finnish, Danish, Chinese (Mandarin), Russian & Multilingual Customer Advisors, Sales Agents and VIP Agents. <br /> <br /> CUSTOMER SERVICE REPRESENTATVES CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> • Minimum 1-2 years experience working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. ]]>
http://www.toplanguagejobs.de/job/1915431/Bilingual-Customer-Service-Sales-VIP-Advisors-Online-Gaming
VIP HOST – German Speaker Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 10th Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3803862/VIP-HOST-%E2%80%93-German-Speaker
Sportsbook Product Owner - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Jul 2014

We are looking for a Sportsbook Product Owner to join a successful iGaming technologyprovider based in Gibraltar. Renowned for using cutting edge technologies and delivering first class technology solutions, this company is experiencing tremendous business success and continual growth. As part of that expansion there is a need for a talented Sportsbook Product owner to join the team.<br /> <br /> The Sportsbook Product Owner will be responsible for specifying the user behaviour, features, and characteristics of the Sportsbook platform based on detailed investigation and study of user needs and requirements.<br /> <br /> As someone who will be liaising with business drivers, end-users, and technical personnel, the product owner should possess excellent written and verbal English skills as well as having a strong grasp of technical concepts while being able to convey these in practical terms to non-technical people. Experience working in a global on-line environment is a must.<br /> <br /> The ideal candidate would have at least 3 years of experience in an Sportsbook Product Owners role, or similar, working on different Sportsbook development projects within the on-line gaming sector, with a strong grasp of the complex interplay of software systems while keeping abreast of technological developments.<br /> <br /> Tasks and responsibilities<br /> <br /> • Elicit user requirements and liaise with various project stakeholders to come up with comprehensive and detailed requirements for the projects being undertaken. <br /> • These will include Trading solutions, User Experience and third party integrations<br /> • Participate in group interactions designed to extract important business practices and assumptions and translate these into actionable specifications.<br /> • Conduct research, perform detailed analysis, lead Show and Tells and justify recommended solutions.<br /> • Establish and maintain relations with various personalities, including developers, end-users, vendors, solution providers, and stakeholders.<br /> • Work with the development team to ensure business priorities are delivered in accordance with the overall product roadmap<br /> • Create and maintain release notes, user guides and other communication documentation for internal customer<br /> <br /> Personal profile<br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. Theymust be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry.<br /> <br /> Candidates should be self-starters, with a high attention to detail and are comfortable with the technical nature of this position.<br /> <br /> Mandatory skills and experience:<br /> <br /> • At least three years in a Product Owners role, or similar, to have previously worked for a Sportsbook operator;<br /> • To have worked on multiple projects and channels including mobile and internet;<br /> • Can prioritise requirements according to the business needs to achieve the desired deliverables;<br /> • Strong understanding of the processes and interactions in a Sportsbook and an in depth understanding of data feeds, trading, bet placement and settlement;<br /> • Experience in customer journey mapping and customer experience management; <br /> • Ability to understand, analyse and evaluate business processes;<br /> • Creative, analytical, and with strong problem solving skills;<br /> • Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.<br /> <br /> Desirable skills and experience<br /> <br /> • Experience or knowledge of Agile methodologies<br /> • Relevant technical background in web technologies or background in software development<br /> <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3918571/Sportsbook-Product-Owner-Gibraltar
German Speaker VIP Host -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 16th Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3902531/German-Speaker-VIP-Host-Gibraltar
German Speaker VIP Host -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 22nd Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3919741/German-Speaker-VIP-Host-Gibraltar
Oracle Database Developer - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 1st Jul 2014

We are looking for an Oracle Database Developer to join one of the most exciting technology companies in iGaming. Based in Gibraltar and enjoying considerable success, this organisation uses cutting edge technologies to deliver best of breed technology solutions to iGaming companies. As part of their ongoing expansion, they need to add an Oracle Database Developer to their team of expert Developers. The Oracle Database Developer will be designing and implementing database code working closely with Developers and Business Analysts.<br /> <br /> The Oracle Database Developer will need;<br /> <br /> • 3+ years developing SQL and PL/SQL code for Oracle Databases <br /> • 3+ years developing highly transactional databases<br /> • 3+ years writing stored procedures, triggers, functions etc<br /> • 3+ years advanced database design. <br /> • Ability to design depending on the expected type of workload (OLTP, OLAP, DSS, etc)<br /> • Advanced understanding of DAL design. Define the best way the application should communicate with the database, where the business logic should be stored (DB? Service? Both?), when to leverage load to other layers (Caching?)<br /> • Advanced understanding of Oracle SQL code performance tuning and analysis<br /> • Advanced understanding of Oracle execution plans<br /> • Excellent communication skills, both written and verbal<br /> <br /> Preferred Qualifications;<br /> <br /> • Previously worked on sports betting or financial trading systems<br /> • Advanced understanding of performing large batch processes on active 24/7 highly transactional environments (For example optimizing/designing bet settlement processes)<br /> • Have worked in an Agile software development environment<br /> <br /> Based in Gibraltar and to start as soon as possible, the Oracle Database Developer will receive an excellent salary package, relocation assistance and be part of an exciting, progressive company taking the iGaming industry by storm!<br /> ]]>
http://www.toplanguagejobs.de/job/3850311/Oracle-Database-Developer-Gibraltar
HIT Sales Agent -iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch, Deutsch, Russisch, Schwedisch
VerΓΆffentlichung: 1st Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> Duties: <br /> <br /> •Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> •Contacting our customers both by telephone and live chat. <br /> •Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> •Generate and quality leads. <br /> •To respond promptly to customers queries’. <br /> •Manage administration and workloads. <br /> •Follow up on customer interactions. <br /> •Negotiate with players. <br /> •Record all details of customer inquiries <br /> <br /> Requirements? <br /> <br /> •Knowledge of sales principles. <br /> •Experience within customer service, retail or a sales environment. <br /> •Knowledge of customer service processes and principles. <br /> •Basic administration knowledge. <br /> •The ability to self-motivate and act on your initiative. <br /> •Strong ability to build rapport and gain confidence. <br /> •Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> •Fluency in English and a native level of one or more of the following languages; Russian, Swedish, Finnish, German <br /> <br /> For more information on this opportunity, contact Patricia on Patricia@Bettingconnections.com or call to speak with one of our highly trained career consultants on +356 27204520<br /> ]]>
http://www.toplanguagejobs.de/job/3850171/HIT-Sales-Agent-iGaming-Gibraltar
Swedish Sales Agent -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Schwedisch
VerΓΆffentlichung: 22nd Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of Swedish.<br /> ]]>
http://www.toplanguagejobs.de/job/3919691/Swedish-Sales-Agent-Gibraltar
Finnish Speaker Retention Agent- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Finnisch
VerΓΆffentlichung: 22nd Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of Finnish.]]>
http://www.toplanguagejobs.de/job/3919621/Finnish-Speaker-Retention-Agent-Gibraltar
German Speaking Customer Support -iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 1st Jul 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction, developing the next duties:<br /> <br /> •Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> •Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> •Working closely with other internal department for assistance in the resolution of customer queries. <br /> •Escalating issues to second line/other departments where necessary. <br /> •Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> •Day to day administrative tasks on request. <br /> •Providing information to management and co-workers, via phone, email or in person. <br /> <br /> Requeriments:<br /> <br /> •Excellent communication skills, with high levels of spelling and grammar. <br /> •An honest, enthusiastic, passionate and resilient character. <br /> •Confidence and strong interpersonal skills. <br /> •Fluency in English and ideally a native level of German.<br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> <br /> For more information on this role, contact Patricia on +356 27204520 / patricia@bettingconnections.com<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3849741/German-Speaking-Customer-Support-iGaming-Gibraltar
Swedish Speakers VIP Host -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 7th Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3868401/Swedish-Speakers-VIP-Host-Gibraltar
German Speaking VIP Host -iGaming- Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 1st Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> Duties: <br /> <br /> •Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> •Developer a high standard of service, responding to emails, chats and phone calls. <br /> •Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> •Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> •Understand pro-active retention activities, increasing company revenues. <br /> •Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Requirements: <br /> <br /> •A native level of German, both written and oral. <br /> •Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> •A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> •Someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> •Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> •Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> •Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> •This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> •Experience within an online sales and/or customer service environment. <br /> •Experience with phone, email and chat, both on an inbound and outbound basis. <br /> •KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> •Computer literate with skills in MS Office; Excel and work etc… <br /> •The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3849821/German-Speaking-VIP-Host-iGaming-Gibraltar
CUSTOMER SERVICE AGENT – German speaker Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 10th Jul 2014

Key responsibilities:<br /> <br /> • Responding to customer requests and questions regarding service, products and account information.<br /> • Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.<br /> • Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence. <br /> • Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records.<br /> • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company health & safety procedures. <br /> • Pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on company’s products.<br /> • Establish and maintain effective working relationships with co-workers, supervisors and company’s customers.<br /> • Communicating with people outside the organisation, representing the organisation to company’s customers, the public, and other external sources. This information can be exchanged in person, in writing, telephone or e-mail.<br /> • Entering, transcribing, recording, storing, or maintaining information in written or electronic form.<br /> • Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork.<br /> • Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.<br /> • Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events<br /> <br /> <br /> Requirements<br /> <br /> • Speaking English fluently in addition to another of the following language: Italian, Russian, Swedish, Finnish, German. <br /> • High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;<br /> • An open, honest, enthusiastic and resilient approach;<br /> • Accountability for achieving goals and delivering a quality service to the customer;<br /> • Excellent interpersonal skills, self-confidence and be a strong team player; <br /> • Fluency another European language is beneficial. <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3803902/CUSTOMER-SERVICE-AGENT-%E2%80%93-German-speaker
Finnish Speaker Sales Agent -Gibraltar- Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 4th Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> Requirements:<br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of one or more of the following languages; Russian, Swedish, Finnish, German <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3863511/Finnish-Speaker-Sales-Agent-Gibraltar
Swedish Speaking Sales Agent -Gibraltar- Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 4th Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> Requeriments:<br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of one or more of the following languages; Russian, Swedish, Finnish, German <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3863701/Swedish-Speaking-Sales-Agent-Gibraltar
Swedish Hit Sales Gehalt: Attractive
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 21st Jul 2014

The sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximized for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment.<br /> <br /> The role:<br /> <br /> Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand.<br /> Contacting our customers both by telephone and live chat.<br /> Assist customers by recommending, selecting and help locate the right approach for a deposit to be made.<br /> Generate and quality leads.<br /> To respond promptly to customers queries’.<br /> Manage administration and workloads.<br /> Follow up on customer interactions.<br /> Negotiate with players.<br /> Record all details of customer inquiries <br /> <br /> What does the role require?<br /> <br /> Knowledge of sales principles.<br /> Experience within customer service, retail or a sales environment.<br /> Knowledge of customer service processes and principles.<br /> Basic administration knowledge.<br /> The ability to self-motivate and act on your initiative.<br /> Strong ability to build rapport and gain confidence.<br /> Experience in a telephone sales role, inbound and outbound; would be considered beneficial.<br /> Fluency in English and a native level of Swedish ]]>
http://www.toplanguagejobs.de/job/3913681/Swedish-Hit-Sales
FINNISH SPEAKER CUSTOMER SUPPORT - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Finnisch
VerΓΆffentlichung: 24th Jul 2014

his role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters.<br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction.<br /> <br /> The role:<br /> <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards.<br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities.<br /> • Working closely with other internal department for assistance in the resolution of customer queries.<br /> • Escalating issues to second line/other departments where necessary.<br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information.<br /> • Day to day administrative tasks on request.<br /> • Providing information to management and co-workers, via phone, email or in person.<br /> <br /> What does the role require?<br /> <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar.<br /> • An honest, enthusiastic, passionate and resilient character.<br /> • Confidence and strong interpersonal skills.<br /> • Fluency in English and ideally a native level of Finnish<br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews.<br /> ]]>
http://www.toplanguagejobs.de/job/3928681/FINNISH-SPEAKER-CUSTOMER-SUPPORT-GIBRALTAR
CRM Executive - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 23rd Jul 2014

Reporting to the Customer Relations Manager, your main responsibilities will be to assist with the implementation of the company CRM Programmes and to provide configuration, basic analysis and reporting to the Marketing Operations Department.<br /> <br /> The role will include:<br /> <br /> System Configuration Support<br /> <br /> • Account Management (Creating and maintaining profiles, users and user groups).<br /> • Workflows configuration and maintenance (Design of processes and CRM Configuration).<br /> • Provide regular reports to aid business development activity.<br /> • Creating and maintaining categorization systems for activities done (Decision Trees, Escalation points).<br /> <br /> Business Development Delivery Support<br /> <br /> • Analysis of Maops Areas Contact trends (Volumes, SLAs).<br /> • Analysis of Customer satisfaction levels.<br /> • Analysis of Agents and overall Areas productivity and efficiency levels.<br /> <br /> Project Management Support<br /> <br /> • Working closely with the product team regarding projects implementation that involves the CRM Tool.<br /> <br /> We are looking for someone with the following requirements:<br /> <br /> • Analytical mindset<br /> • Logical thinker<br /> • Creative Problem solver with a completer finisher approach<br /> • Understanding and experience of CRM processes<br /> • Excellent attention to detail and accuracy<br /> • Good communication skills<br /> • Self driven, Pro-active and enthusiastic to learn<br /> • Strong organization skills<br /> • A strong team player<br /> • Demonstrated competency at A level standard or equivalent<br /> • Excel skills – an advantage<br /> • Knowledge of the on-line gaming industry – an advantage<br /> ]]>
http://www.toplanguagejobs.de/job/3920941/CRM-Executive-Gibraltar
Finnish Customer Retention Operations Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 23rd Jul 2014

An experienced Customer Retention Operations needed Gibraltar! This position, which is to join the teams of a leading online casino, will be to work within a hard working team oriented and rewarding office environment!<br /> <br /> Responsibilities: <br /> <br /> • Initiating contact with existing customers/players via phone, in order to increase retention rates and increase lifetime value. (Will also involve regular additional contact with players via chat & email)<br /> • Following a Sales approach, actively sell tailored promotions and campaigns to existing players. <br /> • Provide additional support as required to enhance the customer’s experience and increase player spend with company. <br /> • Meet pre-determined business and individual KPI’s in line with Departmental and Business standards.<br /> • Maintain an adaptable and dynamic approach to tasks and responsibilities embracing and promoting new business practices and products.<br /> • Working aligned with Business Service Level Agreements, ensuring exceptional levels of service to customers and a consistent positive customer experience.<br /> • Ensure Risk standards and practices are adhered to avoid and minimise exposure for the Business to unnecessary risks in line with Business requirements.<br /> • Proactively seek to further own development, continually identifying potential for growth and development of own skills and performance.<br /> • Carry out additional tasks and responsibilities as required by the Management and the Business.<br /> <br /> Requirements: <br /> <br /> • Proven outbound phone sales and/or customer retention experience essential<br /> • Proven ability to work in a fast paced dynamic environment<br /> • Have a creative mindset with the ability to learn new products and practices quickly.<br /> • Highly adaptable must be a self starter with the ability to self motivate and use initiative whilst working within a team.<br /> • Target focused with experience of working to targets/KPI’s.<br /> • English essential, additional languages and online gaming experience desirable <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3792081/Finnish-Customer-Retention-Operations-Agent-Gibraltar
Swedish Sales Agent -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 17th Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of Swedish<br /> ]]>
http://www.toplanguagejobs.de/job/3905311/Swedish-Sales-Agent-Gibraltar
CUSTOMER SUPPORT AGENT – Swedish speaker Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 2nd Jul 2014

Key responsibilities:<br /> <br /> • Responding to customer requests and questions regarding service, products and account information.<br /> • Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.<br /> • Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence. <br /> • Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records.<br /> • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company health & safety procedures. <br /> • Pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on company’s products.<br /> • Establish and maintain effective working relationships with co-workers, supervisors and company’s customers.<br /> • Communicating with people outside the organisation, representing the organisation to company’s customers, the public, and other external sources. This information can be exchanged in person, in writing, telephone or e-mail.<br /> • Entering, transcribing, recording, storing, or maintaining information in written or electronic form.<br /> • Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork.<br /> • Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.<br /> • Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events<br /> <br /> <br /> Requirements<br /> <br /> • Speaking English fluently in addition to another of the following language: Italian, Russian, Swedish, Finnish, German. <br /> • High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;<br /> • An open, honest, enthusiastic and resilient approach;<br /> • Accountability for achieving goals and delivering a quality service to the customer;<br /> • Excellent interpersonal skills, self-confidence and be a strong team player; <br /> • Fluency another European language is beneficial. <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3803952/CUSTOMER-SUPPORT-AGENT-%E2%80%93-Swedish-speaker
German VIP Host - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 23rd Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3740081/German-VIP-Host-Gibraltar
German Speaker VIP Host -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 17th Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3905361/German-Speaker-VIP-Host-Gibraltar
German Speaker Customer Support -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 11th Jul 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of one or more of the following languages; Italian, Russian, Swedish, Finnish, German. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/3885971/German-Speaker-Customer-Support-Gibraltar
Swedish Sales Agent -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 11th Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented candidates who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of one or more of the following languages; Russian, Swedish, Finnish, German <br /> ]]>
http://www.toplanguagejobs.de/job/3885861/Swedish-Sales-Agent-Gibraltar
German Speaker VIP Host -Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 8th Jul 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIP’s, ensuring loyalty and increasing the lifetime value of our VIP’s, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> • Encourage loyalty and increase satisfaction of our VIP’s by providing a first class VIP service and experience across sales, support and risk. <br /> • Developer a high standard of service, responding to emails, chats and phone calls. <br /> • Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> • Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> • Understand pro-active retention activities, increasing company revenues. <br /> • Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> • A native level of German, both written and oral. <br /> • Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> • A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIP’s. <br /> • We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> • Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> • Proven abilities to confidently interact with VIP’s, other internal departments and team members. <br /> • Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> • This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> • Experience within an online sales and/or customer service environment. <br /> • Experience with phone, email and chat, both on an inbound and outbound basis. <br /> • KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> • Computer literate with skills in MS Office; Excel and work etc… <br /> • The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3871371/German-Speaker-VIP-Host-Gibraltar
Swedish or Finnish speaking Affiliate Manager – Malta Gehalt: DOE
Standort: Gibraltar, Sliema
Sprachen: Englisch, Finnisch, Schwedisch
VerΓΆffentlichung: 23rd Jul 2014

Our client is looking for a passionate and experienced Affiliate Manager to join their growing team in Malta!<br /> <br /> This is an exciting opportunity for an experienced Affiliate Manager, who is looking to grow their career within a well regarded and International IGaming company.<br /> <br /> Responsibilities:<br /> <br /> • Account management of existing affiliate database <br /> • Manage affiliate marketing campaigns<br /> • Recruit new affiliates<br /> • Negotiate partnerships with new and existing affiliates <br /> • Report weekly and monthly results<br /> • Ensure promotions are kept up to date on partner sites <br /> • Attend conferences<br /> <br /> Experience required:<br /> <br /> • Experience within marketing and affiliates in the online gambling industry <br /> • Strong negotiation skills<br /> • Confidence, self-motivation and excellent rapport building skills<br /> • Understanding of casino bonuses, free spins and other casino promotions <br /> • Finnish or Swedish speaker would be preferred<br /> • Experience using Income Access software<br /> ]]>
http://www.toplanguagejobs.de/job/3697581/Swedish-or-Finnish-speaking-Affiliate-Manager-%E2%80%93-Malta
Conversion Operations Team Leader - GIbraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 23rd Jul 2014

The Role:<br /> <br /> Leading the company’s Sales Agents to ensure positive growth and achievement of business sales targets, through positive planning and execution of the conversion work plan. Develop a team of Sales Agents identifying objectives developmental and professional support to improve the short term and long term sales targets and goals. Working closely with other business units.<br /> <br /> Key responsibilities include:<br /> <br /> Performance Management<br /> <br /> • Motivate Agents to ensure that excellent performance is acknowledged and reasons for success are shared amongst the Sales Team<br /> <br /> • To conduct quality control checks to ensure that the level of service sale is maximised<br /> <br /> • To drive, monitor and support the team to ensure that both individual and team targets are met<br /> <br /> • Review agent results and performance on a daily, weekly and monthly basis <br /> <br /> • Mid-term and end of year performance reviews for all Sales Agents benchmarking their performance against their specified objectives<br /> <br /> • Manage and deliver the recruitment and selection process of Sales Agents, including guiding new staff through the probation period, and providing regular feedback to support closure of the probation process<br /> <br /> • Co-ordination and investigation of all HR issues relating to the team of Sales Agents, including conflict management, and discipline and grievance issues<br /> <br /> • Cover for the Shift Supervisor absence during annual leave or sickness<br /> <br /> • Day to day monitoring of key sales systems to include Right Now, RTMS, Cisco including other technologies in place and ensure performance and efficiency is maximized<br /> <br /> <br /> Communication <br /> <br /> • Support the Conversion Manager in delivering projects in a timely manner<br /> <br /> • Positively communicate new company initiatives and embed Company values<br /> <br /> • Successfully implement new policies and procedures within the department<br /> <br /> Reporting<br /> <br /> • Compile reports for both chat, phone and e-mail on individual and team performance<br /> <br /> • Constantly analyse the operation to ensure that the team operates in an efficient manner utilising its resources in the most cost effective manner<br /> <br /> • Review and analyse the conversion performance within specific marketing channels providing feedback on trends and action points<br /> <br /> • AB testing on segmentations ensuring best ROI and segmentation optimisation <br /> <br /> • Offer solutions and suggestions for procedure and policy improvement to management<br /> <br /> <br /> Requirements:<br /> <br /> • Ideally 2 years minimum experience managing a large team in a call centre environment and strong leadership abilities<br /> • Excellent interpersonal and communication skills<br /> • Proven experience in achieving targets<br /> • Proven coaching and training abilities<br /> • Self-confidence and ability to manage and motivate the team<br /> • Highly organised <br /> • Analytical and reporting skills using word and excel<br /> • An open, honest, enthusiastic and resilient approach<br /> • Accountability for achieving goals and delivering a quality service to the customer]]>
http://www.toplanguagejobs.de/job/3927081/Conversion-Operations-Team-Leader-GIbraltar
German speaking VIP Accounts Manager - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 23rd Jul 2014

Established and reputable iGaming operators is seeking an experience VIP Account Manager <br /> to join their Gibraltar based Headquarters. Joining the VIP Account Management team, you <br /> will help to build, grow and develop the VIP relationship, increate loyalty and lifetime value <br /> of our VIP’s whilst providing a first class VIP experience. <br /> <br /> What does the role involve? <br /> <br /> • Offering an enhanced and proactive service to our VIP’s; encouraging loyalty and customer satisfaction across support, risk and sales. <br /> • Responsible for managing referrals from the VIP hosts. <br /> • Liaise with multiple internal departments, to ensure first contact resolution and a <br /> • top quality VIP experience. <br /> • To be proactive, build long term relationships with your VIP’s to generate sustained revenue and also develop a referral channels for potential/new VIP’s. <br /> • Using your extensive skills and experience, you will help our VIP players manage <br /> their casino needs among other general queries/requirements that they may have.<br /> • Develop and support the VIP host team, ensuring the delivery of our expected first class VIP service. <br /> • Manage escalated issues and queries from the VIP hosts, proactively offering advice and sourcing solutions to ensure an effective and speedy resolution to issues and queries. <br /> • Take a ‘lead by example’ approach to your work, showing dedication and achieving high satisfaction levels when dealing with VIP’s. <br /> • Meet and ideally exceed the set productivity, quality and SLA targets (Weekly, monthly, quarterly and yearly). <br /> <br /> What are the requirements? <br /> <br /> • We are looking for someone with an abundance of self-confidence, interpersonal skills and the ability to build strong rapport with VIP’s. <br /> • Excellent understanding of VIP expectations and how you can deliver a first class VIP service and experience. <br /> • Prior experience with sales, VIP and/or corporate clients, ideally within the iGaming/gambling sector. <br /> • Previous experience within account management and the ability to lead and inspire. <br /> • Proven skills with judgement and decision making to enable a speedy contact resolution. <br /> • Strong abilities and proven track record in task management, prioritisation of tasks and the ability to take ownership of your daily work load. <br /> • Target/goal oriented individual, both on a personal and team level. <br /> • Excellent written communication skill, not only verbal and written but with the ability to listen and understand. <br /> • Open, honest, flexible and enthusiastic! <br /> • In a fast moving and dynamic environment, candidates must adapt well and embrace change. <br /> • English fluency to the highest possible standard. <br /> • A second language would be considered an advantage but is not a must! <br /> • Flexible to work shifts and be on an on call referral point, on a rota basis, shared across the team of VIP Account managers. <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3801132/German-speaking-VIP-Accounts-Manager-Gibraltar
Junior CRM Executive - Gibraltar Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 23rd Jul 2014

The Role:<br /> <br /> To assist with the implementation of the Company CRM Programmes and to provide configuration, basic analysis and reporting to the Marketing Operations Department.<br /> The role will include:<br /> <br /> System configuration Support<br /> • Account Management (Creating and maintaining profiles, users and user groups).<br /> • Workflows configuration and maintenance (Design of processes and CRM Configuration).<br /> • Provide regular reports to aid business development activity.<br /> • Creating and maintaining categorization systems for activities done (Decision Trees, Escalation points).<br /> <br /> Business Development Delivery Support<br /> • Analysis of Maops Areas Contact trends (Volumes, SLAs). <br /> • Analysis of Customer satisfaction levels. <br /> • Analysis of Agents and overall Areas productivity and efficiency levels.<br /> <br /> Project Management Support<br /> • Working closely with the product team regarding projects implementation that involves the CRM Tool.<br /> <br /> Requirements:<br /> <br /> Analytical mindset <br /> Logical thinker<br /> Creative Problem solver with a completer finisher approach <br /> Understanding and experience of CRM processes <br /> Excellent attention to detail and accuracy<br /> Good communication skills<br /> Self driven, Pro-active and enthusiastic to learn<br /> Strong organization skills<br /> A strong team player<br /> Demonstrated competency at A level standard or equivalent <br /> Excel skills – an advantage<br /> Knowledge of the on-line gaming industry – an advantage<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3926951/Junior-CRM-Executive-Gibraltar
German speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 23rd Jul 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> • Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> • Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> • Working closely with other internal department for assistance in the resolution of customer queries. <br /> • Escalating issues to second line/other departments where necessary. <br /> • Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> • Day to day administrative tasks on request. <br /> • Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> • Excellent communication skills, with high levels of spelling and grammar. <br /> • An honest, enthusiastic, passionate and resilient character. <br /> • Confidence and strong interpersonal skills. <br /> • Fluency in English and ideally a native level of German. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/3924481/German-speaking-Customer-Service-Agent-Gibraltar
Finnish speaking HIT Sales Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 23rd Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented a candidate who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of Finnish <br /> ]]>
http://www.toplanguagejobs.de/job/3924371/Finnish-speaking-HIT-Sales-Agent-Gibraltar
Conversion Operations Team Leader - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 23rd Jul 2014

Reporting to the Conversion Manager, you will be responsible for leading the company’s Sales Agents to ensure positive growth and achievement of business sales targets, through positive planning and execution of the conversion work plan. Develop a team of Sales Agents identifying objectives developmental and professional support to improve the short term and long term sales targets and goals. Working closely with other business units.<br /> <br /> Key Responsiblities:<br /> <br /> Performance Management:<br /> <br /> • Motivate Agents to ensure that excellent performance is acknowledged and reasons for success are shared amongst the Sales Team<br /> • To conduct quality control checks to ensure that the level of service sale is maximised<br /> • To drive, monitor and support the team to ensure that both individual and team targets are met<br /> • Review agent results and performance on a daily, weekly and monthly basis<br /> • Mid-term and end of year performance reviews for all Sales Agents benchmarking their performance against their specified objectives<br /> • Manage and deliver the recruitment and selection process of Sales Agents, including guiding new staff through the probation period, and providing regular feedback to support closure of the probation process<br /> • Co-ordination and investigation of all HR issues relating to the team of Sales Agents, including conflict management, and discipline and grievance issues<br /> • Cover for the Shift Supervisor absence during annual leave or sickness<br /> • Day to day monitoring of key sales systems to include Right Now, RTMS, Cisco including other technologies in place and ensure performance and efficiency is maximized<br /> <br /> Communication:<br /> <br /> • Support the Conversion Manager in delivering projects in a timely manner<br /> • Positively communicate new company initiatives and embed Company values<br /> • Successfully implement new policies and procedures within the department<br /> <br /> Reporting:<br /> <br /> • Compile reports for both chat, phone and e-mail on individual and team performance<br /> • Constantly analyse the operation to ensure that the team operates in an efficient manner utilising its resources in the most cost effective manner<br /> • Review and analyse the conversion performance within specific marketing channels providing feedback on trends and action points<br /> • AB testing on segmentations ensuring best ROI and segmentation optimisation<br /> • Offer solutions and suggestions for procedure and policy improvement to management<br /> <br /> Requirements:<br /> <br /> • Ideally 2 years minimum experience managing a large team in a call centre environment and strong leadership abilities<br /> • Excellent interpersonal and communication skills<br /> • Proven experience in achieving targets<br /> • Proven coaching and training abilities<br /> • Self-confidence and ability to manage and motivate the team<br /> • Highly organised<br /> • Analytical and reporting skills using word and excel<br /> • An open, honest, enthusiastic and resilient approach<br /> • Accountability for achieving goals and delivering a quality service to the customer<br /> ]]>
http://www.toplanguagejobs.de/job/3921811/Conversion-Operations-Team-Leader-Gibraltar
Swedish speaking VIP Accounts Manager - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 23rd Jul 2014

Established and reputable iGaming operators is seeking an experience VIP Account Manager <br /> to join their Gibraltar based Headquarters. Joining the VIP Account Management team, you <br /> will help to build, grow and develop the VIP relationship, increate loyalty and lifetime value <br /> of our VIP’s whilst providing a first class VIP experience. <br /> <br /> What does the role involve? <br /> <br /> • Offering an enhanced and proactive service to our VIP’s; encouraging loyalty and customer satisfaction across support, risk and sales. <br /> • Responsible for managing referrals from the VIP hosts. <br /> • Liaise with multiple internal departments, to ensure first contact resolution and a <br /> • top quality VIP experience. <br /> • To be proactive, build long term relationships with your VIP’s to generate sustained revenue and also develop a referral channels for potential/new VIP’s. <br /> • Using your extensive skills and experience, you will help our VIP players manage <br /> their casino needs among other general queries/requirements that they may have.<br /> • Develop and support the VIP host team, ensuring the delivery of our expected first class VIP service. <br /> • Manage escalated issues and queries from the VIP hosts, proactively offering advice and sourcing solutions to ensure an effective and speedy resolution to issues and queries. <br /> • Take a ‘lead by example’ approach to your work, showing dedication and achieving high satisfaction levels when dealing with VIP’s. <br /> • Meet and ideally exceed the set productivity, quality and SLA targets (Weekly, monthly, quarterly and yearly). <br /> <br /> What are the requirements? <br /> <br /> • We are looking for someone with an abundance of self-confidence, interpersonal skills and the ability to build strong rapport with VIP’s. <br /> • Excellent understanding of VIP expectations and how you can deliver a first class VIP service and experience. <br /> • Prior experience with sales, VIP and/or corporate clients, ideally within the iGaming/gambling sector. <br /> • Previous experience within account management and the ability to lead and inspire. <br /> • Proven skills with judgement and decision making to enable a speedy contact resolution. <br /> • Strong abilities and proven track record in task management, prioritisation of tasks and the ability to take ownership of your daily work load. <br /> • Target/goal oriented individual, both on a personal and team level. <br /> • Excellent written communication skill, not only verbal and written but with the ability to listen and understand. <br /> • Open, honest, flexible and enthusiastic! <br /> • In a fast moving and dynamic environment, candidates must adapt well and embrace change. <br /> • English fluency to the highest possible standard. <br /> • A second language would be considered an advantage but is not a must! <br /> • Flexible to work shifts and be on an on call referral point, on a rota basis, shared across the team of VIP Account managers. <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3792151/Swedish-speaking-VIP-Accounts-Manager-Gibraltar
Swedish Sales Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 23rd Jul 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented a candidate who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> • Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> • Contacting our customers both by telephone and live chat. <br /> • Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> • Generate and quality leads. <br /> • To respond promptly to customers queries’. <br /> • Manage administration and workloads. <br /> • Follow up on customer interactions. <br /> • Negotiate with players. <br /> • Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> • Knowledge of sales principles. <br /> • Experience within customer service, retail or a sales environment. <br /> • Knowledge of customer service processes and principles. <br /> • Basic administration knowledge. <br /> • The ability to self-motivate and act on your initiative. <br /> • Strong ability to build rapport and gain confidence. <br /> • Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> • Fluency in English and a native level of Swedish <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3634821/Swedish-Sales-Agent-Gibraltar
Business/ Systems Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Andere Sprachen
VerΓΆffentlichung: 14th Jul 2014

This cutting edge organisation is an active participant in the online and land-based gambling industry with a particular focus on providing best of breed middleware solutions. The company first established in Asia is now expanding into Europe and the US by a new operating presence in Gibraltar. They are actively recruiting for the following position:<br /> <br /> Business/Systems Analyst<br /> <br /> The organisation is seeking a bright and enthusiastic individual to work within the IT Projects Department, the IT Projects department is responsible for providing services to its growing number of external customers.<br /> <br /> The Business/Systems Analyst is responsible for specifying the behaviour, organization, features, and characteristics of software systems and solutions based on a detailed investigation and study of user needs and requirements. <br /> <br /> As someone who will be liaising with business drivers, end-users, and technical personnel, the analyst should possess excellent written and verbal English skills as well as have strong grasp of technical concepts while being able to convey these in practical terms to non-technical people. Experience in working in a global on-line environment is a must.<br /> <br /> The ideal candidate would have at least four years of experience in serving as a Business/Systems Analyst for different software development projects within the on-line games or gaming sector, with a strong grasp of the complex interplay of software systems while keeping abreast of technological developments.<br /> <br /> Tasks and responsibilities <br /> <br /> • Elicit user requirements and liaise with various project stakeholders to come up with a comprehensive and highly detailed specifications document of the project being undertaken.<br /> • Participate in group interactions designed to extract important business practices and assumptions and translate these into actionable specifications.<br /> • Conduct research, perform detailed analysis, and justify recommended solutions.<br /> • Establish and maintain relations with various personalities, including developers, end-users, vendors, solution providers, and stakeholders.<br /> <br /> Personal profile <br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. They must be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry. <br /> <br /> Candidates should be self-starters, with a high attention to detail and are comfortable with the highly technical nature the position entails. <br /> <br /> Our client is a multi-cultural organisation and as such it’s employees come from very different backgrounds and cultures. The successful recruit must be comfortable working in such an environment and be willing to learn and adapt to ensure he/she works as effectively as possible. <br /> <br /> Mandatory skills and experience <br /> <br /> • At least three years in a business/systems analysis role for software and web systems in an on-line games or gaming arena.<br /> • At least two years of software development experience as programmer, QA/tester, or support/team lead/project manager<br /> • Strong grasp of established and emerging technologies, systems, platforms, and software.<br /> • Ability to understand, analyse and evaluate business processes.<br /> • Creative, analytical, and with strong problem solving skills.<br /> • Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.<br /> <br /> Desirable skills and experience<br /> <br /> • Relevant technical background in web technologies or background in software development<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3353461/Business-Systems-Analyst-Gibraltar