Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Danish speaking Customer Support Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 28th Jun 2016

Danish speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Danish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6903432/Danish-speaking-Customer-Support-Agent-Gibraltar
Danish speaking Customer Support Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 28th Jun 2016

Danish speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Danish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6910652/Danish-speaking-Customer-Support-Agent-Gibraltar
French speaking Customer Service Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 28th Jun 2016

French speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6949682/French-speaking-Customer-Service-Agent-Gibraltar
Systems Engineer Gehalt: £30k - 35k per year + Relocation
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 28th Jun 2016

Systems Engineer<br /> <br /> Gibraltar<br /> <br /> £30-35k per year<br /> <br /> Key Responsibilities / Duties:<br /> <br /> * Design and Implementation of IT server and storage infrastructure both on premises and cloud-based, physical and virtual<br /> * Able to provide a high level of technical support to the rest of the Infrastructure Team as well as other IT stakeholders<br /> * Capable of leading complex projects<br /> * Resourceful and Creative<br /> * Maintain system operation, install new systems and maintain system security and performance<br /> * Experienced with automation tools and scripting languages<br /> <br /> Person Specification, Skills, Experience & Qualifications:<br /> <br /> * At least 3 years' experience in a similar role in a highly-transactional fastmoving environment<br /> * Excellent attention to detail<br /> * Strong communication skills with excellent interpersonal skills<br /> * Good organisational skills<br /> * Must be a good team player with a can-do attitude<br /> * Experience working with large (500+ instance) environments<br /> <br /> Technical Requirements:<br /> <br /> * Proficient VMware and Redhat skills<br /> * Proficient CFengine or Puppet or Foreman or equivalent<br /> * Proficient Unix Shell scripting or perl or python<br /> * Strong cloud computing AWS or Openstack<br /> * Strong Enterprise SAN storage experience<br /> * Strong Nagios or Icinga or Check_MK or equivalent<br /> * Knowledge of logging tools such as Splunk and Graylog<br /> * Knowledge of one or more of MongoDB, Kafka, MySQL, GlusterFS<br /> * Knowledge of Docker<br /> * Knowledge of DR, resilience and multi-DC strategies and implementation<br /> <br /> Recruitment Direct is acting as a recruitment agency.]]>
http://www.toplanguagejobs.de/job/6467442/Systems-Engineer
Italian speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 22nd Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6925902/Italian-speaking-Customer-Support-%E2%80%93-Gibraltar
French speaking Customer Service Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 28th Jun 2016

French speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6919352/French-speaking-Customer-Service-Agent-Gibraltar
VIP ACCOUNT MANAGER (ITALIAN SPEAKING) - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Italienisch
Veröffentlichung: 1st Jun 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/6846852/VIP-ACCOUNT-MANAGER-ITALIAN-SPEAKING-GIBRALTAR
German Speaking Customer Service Gehalt: £20k - 22k per year + Relocation
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 28th Jun 2016

German Speaking Customer Service<br /> <br /> Gibraltar<br /> <br /> £20-22k + relocation<br /> <br /> Assisting German speaking customers regards queries about their accounts or transactions that they have done by phone, email and live chat.<br /> <br /> Essential criteria<br /> <br /> * Native level German<br /> * Fluent English<br /> * At least 1 years customer service experience<br /> * Interest in sports and an understanding of betting<br /> <br /> Rental assistance for the 1 st three months if not local, flights/transport to Gibraltar and up to £250 for relocation expenses.<br /> <br /> Recruitment Direct is acting as a recruitment agency]]>
http://www.toplanguagejobs.de/job/6345732/German-Speaking-Customer-Service
ITALIAN SPEAKING VIP ACCOUNT MANAGER - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 13th Jun 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector. Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/6849072/ITALIAN-SPEAKING-VIP-ACCOUNT-MANAGER-GIBRALTAR
Danish Customer Support Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 28th Jun 2016

Danish speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Danish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/6895912/Danish-Customer-Support-Agent-Gibraltar
German Speaking Customer Service - Gibraltar Gehalt: up to £22000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
Veröffentlichung: 28th Jun 2016

German Speaking Customer Service<br /> Gibraltar<br /> £20-22k + relocation<br /> <br /> Assisting German speaking customers regards queries about their accounts or transactions that they have done by phone, email and live chat.<br /> <br /> Essential criteria<br /> Native level German<br /> Fluent English<br /> At least 1 years customer service experience<br /> Interest in sports and an understanding of betting<br /> <br /> Rental assistance for the 1st three months if not local, flights/transport to Gibraltar and up to £250 for relocation expenses.<br /> Recruitment Direct is acting as a recruitment agency]]>
http://www.toplanguagejobs.de/job/6287302/German-Speaking-Customer-Service-Gibraltar
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Französisch
Veröffentlichung: 22nd Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6925922/French-speaking-Customer-Support-%E2%80%93-Gibraltar
Flemish speaking Customer Support Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Flämisch
Veröffentlichung: 28th Jun 2016

Flemish speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Flemish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6919452/Flemish-speaking-Customer-Support-Agent-Gibraltar
Italian speaking Customer Support Agent - Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 28th Jun 2016

Italian speaking Customer Support – Gibraltar<br /> <br /> The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6919402/Italian-speaking-Customer-Support-Agent-Gibraltar
Flemish speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Flämisch
Veröffentlichung: 27th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Flemish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> Get in touch on jobs@bettingconnections.com<br /> ]]>
http://www.toplanguagejobs.de/job/6972392/Flemish-speaking-Customer-Support-%E2%80%93-Gibraltar
Italian speaking VIP Account Manager Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 27th Jun 2016

Responsibilities <br /> To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> Be responsible for managing referrals from the VIP Hosts.<br /> Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator. <br /> Requirements<br /> Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector.<br /> Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> Target driven with proven experience of working towards and achieving individual and team targets.<br /> High levels of written communication and grammar, listening and verbal skills.<br /> An open, honest, enthusiastic and resilient approach.<br /> Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.]]>
http://www.toplanguagejobs.de/job/6903132/Italian-speaking-VIP-Account-Manager
Danish Support executive Gehalt: Competitive
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 31st May 2016

CUSTOMER SUPPORT AGENT (DANISH SPEAKING)<br /> Gibraltar<br /> <br /> Responsibilities<br /> <br /> • Take responsibility of the Danish Manager queue and alerting the relevant people when dealing with sensitive or unusual member complaints.<br /> • Maintains quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money Laundering and under-age prevention checks with external agencies . Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Supervising and carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chats and emails.<br /> • Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Analyse and investigate accounts being brought to relevant Operation queues and reports and take relevant actions on such accounts as required<br /> • Carry out daily Documents Checks and deal with negotiations, legal threats, prevention of charge backs and settlement on Members accounts as required by both lines of business<br /> • Handle daily AML and underage check reports and take appropriate actions as required<br /> • Prepares and analyze statistical reports as required<br /> • Work according to established standards and liaise with the Fraud Department on all Risk related issues <br /> • Work as part and alongside the Danish Team Leader and Fraud/Support teams,<br /> • To perform additional tasks as required by the TL, Customer Relations Manager<br /> <br /> Requirements <br /> <br /> • Good working knowledge of the Operations/Support Department’s key functions, procedures and policies<br /> • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment<br /> • Must promote the interests and welfare of the company values and customers at all times<br /> • Excellent communication and negotiation skills with fluency in both English and Danish<br /> • Problem solving, investigative and Multi-tasking skills<br /> • Accountability<br /> <br /> Please get in touch at Michelle@Bettingconnections.com to apply or call me for more information - +356 27 204 519 ]]>
http://www.toplanguagejobs.de/job/6838962/Danish-Support-executive
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 27th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6933842/French-speaking-Customer-Support-%E2%80%93-Gibraltar
Italian speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 15th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/6884162/Italian-speaking-Customer-Support-%E2%80%93-Gibraltar
French Customer Support Agent, Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 21st Jun 2016

Our client, an online gaming firm based in Gibraltar, is looking for a French Customer Care professional to join their Support team!<br /> <br /> The role: <br /> <br /> · Customer service via inbound calls and emails.<br /> · Manage customers accounts and assist with any account management related issues (passwords, cash transfers and cash outs and product related queries).<br /> · Acting as a source of information for our customers regarding promotions, products and offers.<br /> · Assisting customers with account security issues and where necessary liaising with other departments such as fraud and payments.<br /> · Translation and localization of marketing materials such as: Newsletters and website content.<br /> <br /> Requirements:<br /> <br /> · Customer oriented person<br /> · Must have office based experience<br /> · Flexible and adaptable working attitude<br /> · Fluency with English and French<br /> · Strong writing skills and translation experience would be a bonus<br /> · An interest in online gaming or experience in iGaming would be considered an asset<br /> · Candidates must be based in Gibraltar or surrounding areas<br /> <br /> This is a great opportunity to join an international and friendly team in Gibraltar!<br /> <br /> On offer for the right candidate is a great salary package and ongoing training and development.]]>
http://www.toplanguagejobs.de/job/6942122/French-Customer-Support-Agent-Gibraltar
Italian speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 27th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6934032/Italian-speaking-Customer-Support-%E2%80%93-Gibraltar
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 15th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/6884092/French-speaking-Customer-Support-%E2%80%93-Gibraltar
CUSTOMER SUPPORT AGENT - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch
Veröffentlichung: 31st May 2016

Responsibilities<br /> <br /> • Take responsibility of the Danish Manager queue and alerting the relevant people when dealing with sensitive or unusual member complaints.<br /> • Maintains quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money Laundering and under-age prevention checks with external agencies . Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Supervising and carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chats and emails.<br /> • Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Analyse and investigate accounts being brought to relevant Operation queues and reports and take relevant actions on such accounts as required<br /> • Carry out daily Documents Checks and deal with negotiations, legal threats, prevention of charge backs and settlement on Members accounts as required by both lines of business<br /> • Handle daily AML and underage check reports and take appropriate actions as required<br /> • Prepares and analyze statistical reports as required<br /> • Work according to established standards and liaise with the Fraud Department on all Risk related issues <br /> • Work as part and alongside the Danish Team Leader and Fraud/Support teams,<br /> • To perform additional tasks as required by the TL, Customer Relations Manager<br /> <br /> Requirements <br /> <br /> • Good working knowledge of the Operations/Support Department’s key functions, procedures and policies<br /> • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment<br /> • Must promote the interests and welfare of the company values and customers at all times<br /> • Excellent communication and negotiation skills with fluency in both English and Danish<br /> • Problem solving, investigative and Multi-tasking skills<br /> • Accountability<br /> ]]>
http://www.toplanguagejobs.de/job/6837762/CUSTOMER-SUPPORT-AGENT-GIBRALTAR
VIP ACCOUNT MANAGER (ITALIAN SPEAKING) - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 27th Jun 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector. Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/6933692/VIP-ACCOUNT-MANAGER-ITALIAN-SPEAKING-Gibraltar
VIP ACCOUNT MANAGER (ITALIAN SPEAKING) Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 15th Jun 2016

Responsibilities <br /> <br /> • To offer an enhanced proactive one stop service to our VIP members encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk.<br /> • Be responsible for managing referrals from the VIP Hosts.<br /> • Liaising with internal departments to deliver a one stop service, thus ensuring a holistic service for our VIPs.<br /> • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players.<br /> • Account Managers will use their extensive skills, knowledge and experience to help VIP players manage their Casino needs and general requirements.<br /> • Develop and support the VIP hosts to ensure the delivery of a first class VIP experience.<br /> • Deal with escalated issues/queries of VIP Host and proactively offer advice & source solutions to ensure effective resolution.<br /> • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members.<br /> • To meet pre determined productivity, quality and SLA weekly, monthly and quarterly targets, Annual targets.<br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures.<br /> • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator.<br /> <br /> Requirements<br /> <br /> • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly.<br /> • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service.<br /> • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector. Previous Account Management experience and proven leadership abilities, Planning and Analysis at a customer level.<br /> • Proven ability to effectively use good decision making/judgement process to enable quick resolution.<br /> • Proven ability in task management, prioritising and the ability to take ownership of daily workload.<br /> • Target driven with proven experience of working towards and achieving individual and team targets.<br /> • High levels of written communication and grammar, listening and verbal skills.<br /> • An open, honest, enthusiastic and resilient approach.<br /> • Accountability for achieving goals and delivering a high quality service/sales approach to the customer.<br /> • Ability to manage change and operate effectively in a fast moving and dynamic environment.<br /> • Ability to communicate and share knowledge and abilities with others. Second language is an advantage.<br /> • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon.<br /> • The role includes the requirement to be available as an on call referral point via Blackberry on a rota basis with other Account Managers.<br /> ]]>
http://www.toplanguagejobs.de/job/6848932/VIP-ACCOUNT-MANAGER-ITALIAN-SPEAKING-Gibraltar
Flemish speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Flämisch
Veröffentlichung: 17th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native Flemish speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6929322/Flemish-speaking-Customer-Support-%E2%80%93-Gibraltar
Danish Speaking Customer Service - Gibraltar - iGaming Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 14th Jun 2016

Responsibilities<br /> <br /> • Take responsibility of the Danish Manager queue and alerting the relevant people when dealing with sensitive or unusual member complaints.<br /> • Maintains quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money Laundering and under-age prevention checks with external agencies . Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Supervising and carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chats and emails.<br /> • Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> • Analyse and investigate accounts being brought to relevant Operation queues and re-ports and take relevant actions on such accounts as required<br /> • Carry out daily Documents Checks and deal with negotiations, legal threats, prevention of charge backs and settlement on Members accounts as required by both lines of busi-ness<br /> • Handle daily AML and underage check reports and take appropriate actions as required<br /> • Prepares and analyze statistical reports as required<br /> • Work according to established standards and liaise with the Fraud Department on all Risk related issues <br /> • Work as part and alongside the Danish Team Leader and Fraud/Support teams,<br /> • To perform additional tasks as required by the TL, Customer Relations Manager<br /> <br /> Requirements <br /> <br /> • Good working knowledge of the Operations/Support Department’s key functions, proce-dures and policies<br /> • Ability to work independently, to tight deadlines in a dynamic and fast moving pressured environment<br /> • Must promote the interests and welfare of the company values and customers at all times<br /> • Excellent communication and negotiation skills with fluency in both English and Danish<br /> • Problem solving, investigative and Multi-tasking skills<br /> • Accountability<br /> <br /> ** Great relocation package on offer!! ]]>
http://www.toplanguagejobs.de/job/6838032/Danish-Speaking-Customer-Service-Gibraltar-iGaming
Italian Customer Support Support Agent, Gibraltar Gehalt: DOE
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 17th Jun 2016

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters.<br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction.<br /> <br /> The role:<br /> <br /> <br /> Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards.<br /> Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities.<br /> Working closely with other internal department for assistance in the resolution of customer queries.<br /> Escalating issues to second line/other departments where necessary.<br /> Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information.<br /> Day to day administrative tasks on request.<br /> Providing information to management and co-workers, via phone, email or in person.<br /> <br /> What does the role require?<br /> <br /> <br /> <br /> Excellent communication skills, with high levels of spelling and grammar.<br /> An honest, enthusiastic, passionate and resilient character.<br /> Confidence and strong interpersonal skills.<br /> Fluency in English and ideally a native level of one or more of the following languages; Italian, Russian, Swedish, Finnish, German.<br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews.<br /> <br /> get in touch on eli@spotonconnections.com]]>
http://www.toplanguagejobs.de/job/6929222/Italian-Customer-Support-Support-Agent-Gibraltar
French speaking Customer Support – Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 17th Jun 2016

The Person<br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> • Native French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6929192/French-speaking-Customer-Support-%E2%80%93-Gibraltar
Danish Customer Support Agent - Gibraltar Gehalt: according to your expectations
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch
Veröffentlichung: 30th May 2016

Do you speak fluent Danish and English? Does Gibraltar sound like a good place to start your next career path?<br /> <br /> One of our clients, an iGaming company, is now looking for Danish Customer Support Agents, to be based in Gibraltar.<br /> <br /> Some of the tasks involve:<br /> - Maintaining quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, cash out checks, Anti-Money Laundering and under-age prevention checks with external agencies . Handling all customer related queries via all contact channels (telephone, chat and emails)<br /> - Supervising and carrying out conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chats and emails.<br /> <br /> If this sounds like the right opportunity for you, send me your CV to sara@bettingconnections.com]]>
http://www.toplanguagejobs.de/job/6833362/Danish-Customer-Support-Agent-Gibraltar