Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs International Customer Services Gehalt: Competitive, plus benefits
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 4th Apr 2014

Main Purpose of the Job:<br /> <br /> To provide sales oriented solutions for inbound/outbound calls, emails and chats in a polite and courteous manner for customers. To transact service requests from customers and to provide them with product and service related information that enhances their relationship with our business.<br /> <br /> Resolving customer complaints queries by investigating their transaction history and liaising with operational teams to provide a quick and effective solution to ensure customers retention.<br /> <br /> Key Responsibilities: <br /> <br /> - Ability to quickly assess a situation, summarise to the customer, offer a factual response and be able to determine what else needs to be done to successfully resolve a customer enquiry or complaint.<br /> - Ability to determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory conclusion.<br /> - Ability to take advantage of a call/chat/email for up-sell purposes <br /> - Ability to proactively contact existing clients to offer promotional incentives <br /> - Ability to establish a relationship with customers for retention purposes <br /> - Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.<br /> - Good written and verbal skills; write good letters, email and live chat responses as well as having an exemplary telephone manner.<br /> - Good typing/keyboard skills<br /> - Computer literate, able to navigate across different company systems.<br /> - Basic arithmetic skills. Able to do mental mathematics or use a calculator proficiently during a call. <br /> - A genuine interest in and knowledge of Sports and Online Gaming.<br /> <br /> Experience:<br /> <br /> Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm ideas and work in close partnership with others.<br /> <br /> Sales/telemarketing/Customer Services experience is advantageous<br /> <br /> Skills:<br /> <br /> - Must have bi-lingual written and verbal communication skills in English and fluent speaker of German<br /> - Well developed skills in problem identification and solving <br /> - Sales oriented<br /> - Will be Innovative and self motivated <br /> - Confident with a positive, outgoing and dynamic approach<br /> <br /> Working Patterns:<br /> A flexible approach to working hours is required as we operate 24-hours over 7-days.]]>
http://www.toplanguagejobs.de/job/3573541/International-Customer-Services
International Customer Services Gehalt: Competitive, plus benefits
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 7th Apr 2014

Main Purpose of the Job:<br /> To provide sales oriented solutions for inbound/outbound calls, emails and chats in a polite and courteous manner for customers. To transact service requests from customers and to provide them with product and service related information that enhances their relationship with our business.<br /> Resolving customer complaints queries by investigating their transaction history and liaising with operational teams to provide a quick and effective solution to ensure customers retention.<br /> <br /> Key Responsibilities: <br /> - Ability to quickly assess a situation, summarise to the customer, offer a factual response and be able to determine what else needs to be done to successfully resolve a customer enquiry or complaint.<br /> - Ability to determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory conclusion.<br /> - Ability to take advantage of a call/chat/email for up-sell purposes <br /> - Ability to proactively contact existing clients to offer promotional incentives <br /> - Ability to establish a relationship with customers for retention purposes <br /> - Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.<br /> - Good written and verbal skills; write good letters, email and live chat responses as well as having an exemplary telephone manner.<br /> - Good typing/keyboard skills<br /> - Computer literate, able to navigate across different company systems.<br /> - Basic arithmetic skills. Able to do mental mathematics or use a calculator proficiently during a call. <br /> - A genuine interest in and knowledge of Sports and Online Gaming.<br /> <br /> Experience:<br /> Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm ideas and work in close partnership with others.<br /> Sales/telemarketing/Customer Services experience is advantageous<br /> <br /> Skills:<br /> - Must have bi-lingual written and verbal communication skills in English and fluent speaker of Swedish<br /> - Well developed skills in problem identification and solving <br /> - Sales oriented<br /> - Will be Innovative and self motivated <br /> - Confident with a positive, outgoing and dynamic approach<br /> <br /> Working Patterns:<br /> A flexible approach to working hours is required as we operate 24-hours over 7-days.<br /> ]]>
http://www.toplanguagejobs.de/job/3580111/International-Customer-Services
International Customer Services Gehalt: Competitive, plus benefits
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Russisch
Veröffentlichung: 7th Apr 2014

Main Purpose of the Job:<br /> To provide sales oriented solutions for inbound/outbound calls, emails and chats in a polite and courteous manner for customers. To transact service requests from customers and to provide them with product and service related information that enhances their relationship with our business.<br /> Resolving customer complaints queries by investigating their transaction history and liaising with operational teams to provide a quick and effective solution to ensure customers retention.<br /> <br /> Key Responsibilities: <br /> - Ability to quickly assess a situation, summarise to the customer, offer a factual response and be able to determine what else needs to be done to successfully resolve a customer enquiry or complaint.<br /> - Ability to determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory conclusion.<br /> - Ability to take advantage of a call/chat/email for up-sell purposes <br /> - Ability to proactively contact existing clients to offer promotional incentives <br /> - Ability to establish a relationship with customers for retention purposes <br /> - Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.<br /> - Good written and verbal skills; write good letters, email and live chat responses as well as having an exemplary telephone manner.<br /> - Good typing/keyboard skills<br /> - Computer literate, able to navigate across different company systems.<br /> - Basic arithmetic skills. Able to do mental mathematics or use a calculator proficiently during a call. <br /> - A genuine interest in and knowledge of Sports and Online Gaming.<br /> <br /> Experience:<br /> - Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm ideas and work in close partnership with others.<br /> - Sales/telemarketing/Customer Services experience is advantageous<br /> <br /> Skills:<br /> - Must have bi-lingual written and verbal communication skills in English and fluent speaker of Russian<br /> - Well developed skills in problem identification and solving <br /> - Sales oriented<br /> - Will be Innovative and self motivated <br /> - Confident with a positive, outgoing and dynamic approach<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3580071/International-Customer-Services
International Customer Services Gehalt: Competitive, plus benefits
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Dänisch
Veröffentlichung: 7th Apr 2014

Main Purpose of the Job:<br /> To provide sales oriented solutions for inbound/outbound calls, emails and chats in a polite and courteous manner for customers. To transact service requests from customers and to provide them with product and service related information that enhances their relationship with our business.<br /> Resolving customer complaints queries by investigating their transaction history and liaising with operational teams to provide a quick and effective solution to ensure customers retention.<br /> <br /> Key Responsibilities: <br /> - Ability to quickly assess a situation, summarise to the customer, offer a factual response and be able to determine what else needs to be done to successfully resolve a customer enquiry or complaint.<br /> - Ability to determine when a customer enquiry needs to be escalated to ensure a speedy and satisfactory conclusion.<br /> - Ability to take advantage of a call/chat/email for up-sell purposes <br /> - Ability to proactively contact existing clients to offer promotional incentives <br /> - Ability to establish a relationship with customers for retention purposes <br /> - Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.<br /> - Good written and verbal skills; write good letters, email and live chat responses as well as having an exemplary telephone manner.<br /> - Good typing/keyboard skills<br /> - Computer literate, able to navigate across different company systems.<br /> - Basic arithmetic skills. Able to do mental mathematics or use a calculator proficiently during a call. <br /> - A genuine interest in and knowledge of Sports and Online Gaming.<br /> <br /> Experience:<br /> - Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm ideas and work in close partnership with others.<br /> - Sales/telemarketing/Customer Services experience is advantageous<br /> <br /> Skills:<br /> - Must have bi-lingual written and verbal communication skills in English and fluent speaker of Danish<br /> - Well developed skills in problem identification and solving <br /> - Sales oriented<br /> - Will be Innovative and self motivated <br /> - Confident with a positive, outgoing and dynamic approach<br /> <br /> Working Patterns:<br /> A flexible approach to working hours is required as we operate 24-hours over 7-days.<br /> ]]>
http://www.toplanguagejobs.de/job/3580101/International-Customer-Services
Member Support Representative (German speaking) Gehalt: £17,500 - £18,500 with relocation package
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 10th Apr 2014

At 888 Holdings Plc. we recognize and believe that our employees are a large asset to the success of our great organisation, the reason why this still makes us one of the largest and growing companies in the e-gaming industry; 888.com, a public limited company.<br /> <br /> <br /> 888 Holdings Public Limited Company (888) is one of the worldâs most popular online gaming entertainment and solutions providers. We have been at the forefront of the online gaming industry for over a decade, allowing both players and B2B partners to enjoy a world-class gaming experience.<br /> <br /> We must provide an enjoyable work environment where people are challenged and motivated to excel, where flare is rewarded, compensation is fair and the balance between work and family is respected. Individual development is encouraged and advancement is based solely on merit. <br /> <br /> We are currently looking for a Member Support Representative who must be fluent in GERMAN and ENGLISH. Knowledge of Poker & Casino games would be an advantage, although extensive Training will be given.<br /> <br /> The role of the Job is to provide email, phone and Live Chat support for all members for all brands; the Support Department is the first line of contact for our members and therefore essential in promoting and representing our Company in the most professional and personal manner possible. This, in turn, ensures the satisfaction of customers which contributes to us being one of the best Casino & Poker rooms in the world. <br /> <br /> You will also be required to assist other departments (e.g translations) to enhance communications and operations between our members and our company. <br /> <br /> Technical Skills Required: <br /> <br /> - Computer skills, especially MS Office programs <br /> <br /> Key Competencies:<br /> <br /> - Excellent written and spoken English and German<br /> - Experience of call centre/online gaming work <br /> - High level of trust <br /> - Excellent interpersonal and communication skills <br /> <br /> Qualifications and Experience: <br /> <br /> - Internet and/or e-commerce experience <br /> - Customer service experience <br /> <br /> Special circumstances:<br /> <br /> - No restrictions to working in Gibraltar <br /> - Able to easily relocate (if applicable) <br /> <br /> Hours of work:<br /> <br /> Based on a 24/7 shift system (Fair Shifts)<br /> <br /> Company Benefits (some of):<br /> <br /> - Relocation Package <br /> - Initial flight to Gibraltar <br /> - 6 months free accommodation <br /> - After 6 months we offer £250 each month for rental allowance for an indefinite period <br /> - Return flight home once a year<br /> - Very Competitive Salary <br /> - Private Medical Cover <br /> - Life Assurance <br /> - Bonus paid in line with company performance<br /> <br /> Please note for this role you need to be fluent German AND English and must be ready to re locate to Sunny Gibraltar!<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3589921/Member-Support-Representative-German-speaking
Online Customer Services Speaking German Gehalt: 18000 - 19000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
Veröffentlichung: 23rd Apr 2014

Our client an online gaming company in Gibraltar is searching for a Online Customer Services who can speak and write fluent German. You must be a native German speaker with an excellent command of English and a clear telephone voice. Your role is to liaise with clients both by phone and e mail and provide them with unparalleled standards of customer care in relation to their betting / gaming experience. The role is to ensure that problems and queries are dealt with swiftly and in an appropriate manner. The company is one of the major companies in the betting / gambling market and employs about 300 people. Our client provides on-line support to its clients on a 24/7 basis, therefore this role will require you to work shifts. You will have worked in a customer service role previously ideally in a shift and or an office environment and be dedicated to exception levels of service provision. <br /> <br /> Salary is £17k - £19k depending on experience,relocation package, and 30 days holiday.<br /> ]]>
http://www.toplanguagejobs.de/job/3627391/Online-Customer-Services-Speaking-German
Amazing Bilingual positions, Relocate to the sun - Online Gaming (Casino / Sports / Games) Gehalt: £18000 - £23000
Standort: Gibraltar, Gibraltar, Spain
Sprachen: Dänisch, Deutsch, Mandarin, Schwedisch, Flämisch, Tschechisch
Veröffentlichung: 15th Apr 2014

Castle Hill Recruitment in Gibraltar are recruiting for bilingual professionals to work in various different types of positions for some of the world leading online gaming companies in Gibraltar. <br /> <br /> German, Swedish, Finnish, Chinese (Mandarin) Japanese, Danish Bilingual and Multilingual Customer Advisors, VIP Customer Advisors, and Warm Sales Agents. Occasionally we have requirements for other languages such as Italian, Danish, French, Dutch, Spanish, Bulgarian, Romanian, Croatian, Arabic. <br /> <br /> Successful candidates will be working in the exciting online gaming industry (Sportbetting / Casino / Bingo / Games / Poker), offering excellent career progression opportunities. Best of all, the positions are located in Sunny Gibraltar, on the tip of Southern Spain! Most of the companies offer relocation packages and excellent benefits! <br /> <br /> We are recruiting for 3 different types of positions:<br /> <br /> 1. CUSTOMER SERVICE ADVISORS will be experienced service specialists supporting customers via chat, email and/or phones. The CSA's will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our clientâs culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our clientâs online games. <br /> <br /> 2. SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> 3. VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you donât have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> <br /> ⢠300 days of sunshine per year<br /> ⢠Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> ⢠Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> ⢠Skiing at Sierra Nevada within 3 hours drive<br /> ⢠Relaxed and social way of life<br /> ⢠Multicultural communities in Gibraltar and surrounding areas <br /> ⢠Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> ⢠Lots of festivals and community events all year round<br /> ⢠Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> ⢠Free Sport in Gibraltar â Football, Tennis, Paddle, Swimming<br /> ⢠Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> <br /> ⢠Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> ⢠Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> ⢠Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> ⢠Take personal ownership of customer requests and provide our clients world-class level of support <br /> ⢠Maintain accountability for accurate and timely assistance to our customers. <br /> ⢠Maintain security and confidentiality of internal information and customer/account information <br /> ⢠Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> <br /> ⢠Good experience of working in a Customer Service or sales environment <br /> ⢠Excellent Customer Service skills with proven quality track record <br /> ⢠Verbal and written fluency in English & one other language <br /> ⢠Team player with a positive attitude <br /> ⢠Ability to handle stressful situations <br /> ⢠Willingness to be flexible <br /> ⢠Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Only candidates holding an EU passport will be considered for most positions but visa's will be provided for Chinese Agents if required. <br /> <br /> Please also take a look at our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> <br /> Please contact Castle Hill Recruitment for more information.]]>
http://www.toplanguagejobs.de/job/3267851/Amazing-Bilingual-positions-Relocate-to-the-sun-Online-Gaming-Casino-Sports-Games
Bilingual Customer Service, Sales & VIP Advisors (Online Gaming) Gehalt: £17 - £23,000
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch, Deutsch, Mandarin, Schwedisch, Flämisch, Tschechisch
Veröffentlichung: 15th Apr 2014

Castle Hill are recruiting for Danish, Belgian (French & Dutch / Flemish), Czech, German, Swedish, Finnish, Danish, Chinese (Mandarin), Russian & Multilingual Customer Advisors, Sales Agents and VIP Agents. <br /> <br /> CUSTOMER SERVICE REPRESENTATVES CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our clientâs culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our clientâs online games. <br /> <br /> SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you donât have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> ⢠300 days of sunshine per year<br /> ⢠Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> ⢠Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> ⢠Skiing at Sierra Nevada within 3 hours drive<br /> ⢠Relaxed and social way of life<br /> ⢠Multicultural communities in Gibraltar and surrounding areas <br /> ⢠Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> ⢠Lots of festivals and community events all year round<br /> ⢠Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> ⢠Free Sport in Gibraltar â Football, Tennis, Paddle, Swimming<br /> ⢠Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> ⢠Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> ⢠Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> ⢠Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> ⢠Take personal ownership of customer requests and provide our clients world-class level of support <br /> ⢠Maintain accountability for accurate and timely assistance to our customers. <br /> ⢠Maintain security and confidentiality of internal information and customer/account information <br /> ⢠Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> ⢠Minimum 1-2 years experience working in a Customer Service or sales environment <br /> ⢠Excellent Customer Service skills with proven quality track record <br /> ⢠Verbal and written fluency in English & one other language <br /> ⢠Team player with a positive attitude <br /> ⢠Ability to handle stressful situations <br /> ⢠Willingness to be flexible <br /> ⢠Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. ]]>
http://www.toplanguagejobs.de/job/1915431/Bilingual-Customer-Service-Sales-VIP-Advisors-Online-Gaming
Finnish Sales Agent Gehalt: 17K Pound + Bonuses + relocation package
Standort: Gibraltar, Gibraltar, Sliema
Sprachen: Englisch, Finnisch
Veröffentlichung: 8th Apr 2014

THE POSITION: Sales target driven, self starter with the ability to adapt to a dynamic and fast paced business environment, whilst delivering a high level of customer satisfaction. <br /> <br /> REPORTING TO: Sales Team Leader<br /> <br /> THE ROLE: To facilitate direct pro-active conversion activities for players whom have newly registered accounts or shown an interest in creating one thus increasing Company revenues and playerâs life time value.<br /> ï§ Give a high level of customer experience whilst actively selling to new players by understanding their needs and offering them the benefits of playing at the company.<br /> ï§ Contact new customers by phone and chat<br /> ï§ Recommend, select and help locate the right approach for a deposit to be made<br /> ï§ Negotiate with players <br /> ï§ Schedule sales activity <br /> ï§ Generate and qualify leads <br /> ï§ Respond promptly to customer inquiries<br /> ï§ Record details of inquiries and comments<br /> ï§ Manage administration<br /> ï§ Follow up on customer interactions<br /> ï§ Shift based Rota in line with business needs<br /> <br /> <br /> THE PERSON: Experience<br /> ï§ Knowledge of sales principles<br /> ï§ Knowledge of customer service principles and processes<br /> ï§ Experience in a retail, customer service or sales environment<br /> ï§ Basic business administration knowledge<br /> ï§ Self starter with ability to self motivate and use initiative whilst interacting with other departments and teams<br /> ï§ High levels of interpersonal skills and ability to quickly build a rapport with players.<br /> ï§ Must be able to work flexible hours as shift work and/or weekends is a key part of the role.<br /> ï§ Experienced in telephone inbound and outbound â outbound sales experience is preferable<br /> ï§ Good level of secondary education â KS II in Maths / English along with basic MS Office skills. i.e. Word / Excel<br /> Key Competencies<br /> ï§ High level of communication skills<br /> ï§ Patient<br /> ï§ Adaptable<br /> ï§ Shows Initiative<br /> ï§ Persuasive<br /> ï§ Energetic<br /> ï§ Integrity<br /> ï§ Outgoing personality<br /> ï§ Team Player<br /> ]]>
http://www.toplanguagejobs.de/job/3583761/Finnish-Sales-Agent
Technical Author - Malta Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Andere Sprachen
Veröffentlichung: 17th Apr 2014

This innovative organisation is an active participant in the online and land-based gambling industry with a particular focus on providing best of breed middleware solutions. The company first established in Asia is now expanding into Europe and the US by a new operating presence in Gibraltar. We are actively recruiting for the following position:<br /> <br /> <br /> Technical Author <br /> <br /> <br /> The Technical Author (TA) role is varied, however the primary responsibility is to create and maintain System User Guides, Troubleshooting fact sheets & User Acceptance testing documents for in-house designed and developed software. The TA will maintain a catalogue of documentation for the companyâs entire software portfolio and ensure it is accurate and complete at all times.<br /> <br /> There are a high number of concurrent software developments with varying complexity, these range from completely new product systems, ongoing enhancements to existing applications or minor changes to feature sets. The TA will work side by side with business analysts from project kick-off and work within the time constraints provided by the project manager.<br /> <br /> <br /> Tasks and responsibilities <br /> <br /> Reporting to the Head of Programme Management<br /> <br /> ⢠Produce technical documentation such as instructions to help users get to grips with our technology meeting colleagues to discuss technology and authoring requirements<br /> ⢠deciding how best to organise and present the document<br /> ⢠commissioning any illustrations or screenshots as required<br /> ⢠writing the material clearly and concisely, making sure it can be easily understood<br /> ⢠editing, proofreading and indexing<br /> ⢠Testing the written material with users<br /> <br /> <br /> Personal profile <br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. They must be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry. <br /> <br /> Candidates should be self-starters, with a very high attention to detail. Much of the role is working closely with the systems analyst, technical product owners, client delivery teams, quality assurance and business stakeholders. <br /> <br /> <br /> <br /> <br /> <br /> Mandatory skills and experience <br /> <br /> ⢠Proven experience gained in a fast-paced software development environment <br /> ⢠A clear and concise writing style<br /> ⢠A flair for turning technical subjects and jargon into easily understood text<br /> ⢠The ability to absorb information quickly<br /> ⢠An analytical mind and an inquisitive nature<br /> ⢠A curiosity about how things work<br /> <br /> Desirable skills and experience<br /> <br /> ⢠Background in online gaming<br /> ⢠Technical experience as a quality assurance tester or software developer<br /> ⢠Experienced user of Microsoft Word/Microsoft excel/Microsoft Visio<br /> ⢠Balsamiq/Axure or similar wire framing tools<br /> ⢠Adobe Illustrator/Photoshop<br /> ⢠Screen capture software<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3353431/Technical-Author-Malta
Swedish speaking VIP Host - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 17th Apr 2014

Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host (Swedish speaking). The vision of the VIP Host team is to build, grow and develop the relationship with the VIPâs, ensuring loyalty and increasing the lifetime value of our VIPâs, whilst providing a first class VIP service!<br /> <br /> The role:<br /> ⢠Encourage loyalty and increase satisfaction of our VIPâs by providing a first class VIP service and experience across sales, support and risk.<br /> ⢠Developer a high standard of service, responding to emails, chats and phone calls.<br /> ⢠Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary.<br /> ⢠Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business.<br /> ⢠Understand pro-active retention activities, increasing company revenues.<br /> ⢠Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements:<br /> ⢠A native level of Swedish, both written and oral.<br /> ⢠Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players.<br /> ⢠A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIPâs.<br /> ⢠We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal.<br /> ⢠Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players.<br /> ⢠Proven abilities to confidently interact with VIPâs, other internal departments and team members.<br /> ⢠Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment.<br /> ⢠This role requires a target driven and goal oriented character! Both on a team and individual basis.<br /> ⢠Experience within an online sales and/or customer service environment.<br /> ⢠Experience with phone, email and chat, both on an inbound and outbound basis.<br /> ⢠KS2 Maths and English is a must, along with strong results in a secondary level education.<br /> ⢠Computer literate with skills in MS Office; Excel and work etcâ¦<br /> ⢠The willingness and ability to be flexible, working on a shift basis is a key part of this role.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3431881/Swedish-speaking-VIP-Host-Gibraltar
CZECH Customer Service Agent â Gibraltar Gehalt: 15000
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Tschechisch
Veröffentlichung: 16th Apr 2014

Are you a real peopleâs person with great customer service skills? Are you fluent in Czech?<br /> <br /> We're currently looking for a real team player to join the Customer Services Team in order to provide support to our customers.<br /> <br /> Main Responsibilities: <br /> <br /> Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues.<br /> Assessing individual issues and taking appropriate action to ensure customer needs are met.<br /> Working in coordination with other teams based at different locations that share similar objectives.<br /> Escalating system anomalies and general issues faced by customers to the relevant party.<br /> Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels.<br /> Skills and Qualifications: <br /> <br /> Essential<br /> Native Czech.<br /> English language skills to a business standard.<br /> Excellent communication and interpersonal skills.<br /> Ability to perform well in a multi-task/cultural and ever changing dynamic environment.<br /> Basic knowledge of MS Office applications.<br /> Desirable<br /> Educated to degree level or equivalent.<br /> Basic knowledge of online gaming - games and payment processing. <br /> What we will be looking for in you:<br /> <br /> A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. <br /> <br /> Confident to make decisions with the ability to exchange, analyze, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment. <br /> <br /> You should possess logical reasoning skills with an analytical approach and be willing to work shifts.<br /> <br /> For further information regarding this position please email catarina@bettingconnections.com]]>
http://www.toplanguagejobs.de/job/3609621/CZECH-Customer-Service-Agent-%E2%80%93-Gibraltar
IT Administrator Gehalt: £25k - 30k per year
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 22nd Apr 2014

IT Administrator<br /> <br /> Gibraltar<br /> <br /> £25-30k<br /> <br /> Job Duties<br /> <br /> The role will involve general IT duties including server administration, email administration,<br /> <br /> working with ISPs etc. Also responsible for email marketing activities etc.<br /> <br /> Knowledge and Experience<br /> <br /> * 3+ years' minimum experience working with an Email Service Providers.<br /> * 3+ years' experience in Email Marketing operations.<br /> * Strong Excel, Access and Powerpoint<br /> * 1+ years' experience with high volume (circa 0.5B/year) commercial email delivery.<br /> * Knowledge of anti-spam and privacy laws<br /> * Experience with email authentication technologies including Sender ID, SPF, DKIM, DMARC<br /> * Knowledge of email filtering, anti-spam technologies and blacklists<br /> * Experience troubleshooting with ISPs.<br /> * Experience in IP management and whitelisting<br /> <br /> Recruitment Direct is acting as a recruitment agency.]]>
http://www.toplanguagejobs.de/job/3555252/IT-Administrator
German Sales Gehalt: £22k - 30k per year
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 22nd Apr 2014

Account Manager - German speaking<br /> <br /> £excellent<br /> <br /> Gibraltar<br /> <br /> Our client based in Gibraltar requires a German speaking Account manager.<br /> <br /> The role will involve account management of gaming accounts and providing support over the phone, email etc.<br /> <br /> Candidates must have strong casino games knowledge with excellent IT skills.<br /> <br /> Candidates should have native level German and fluent English.<br /> <br /> Recruitment Direct is acting as a recruitment agency.]]>
http://www.toplanguagejobs.de/job/2553861/German-Sales
Junior Project Manager Gehalt: DOE
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 28th Mar 2014

THE ROLE: The Junior Project Manager is responsible for supporting the Project Manager in managing the development pipeline for the following Business Units: Marketing Operations, Communications, Retention, Risk, Analytics and Legal.<br /> <br /> Key responsibilities include:<br /> <br /> ⢠Supporting the Project Manager and meeting with the Business areas to identify their development needs, translate into requirements and obtain priorities to create overall plans.<br /> <br /> ⢠Being responsible for driving the development on behalf of the Business and communicate progress back to the Business.<br /> <br /> ⢠Assuming secondary product ownership for agreed marketing tools, including CRM, chat triggered systems and other marketing tools including:<br /> <br /> - Good knowledge of assigned products to support the Business<br /> - Assisting in the creation of product roadmaps<br /> - Assisting in KPI, review and communication<br /> - Competitor analysis<br /> <br /> ⢠Being responsible for ensuring that Company quality procedures are adhered to and producing regular progress reports for distribution within the Company.<br /> <br /> ⢠Creating project documentation, managing budgets and resources to ensure the effective delivery of multiple work streams in a very fast paced environment. <br /> <br /> <br /> <br /> <br /> THE PERSON: <br /> ⢠Knowledge of Project Management Methodology <br /> ⢠Proven experience with Microsoft office tools â Excel, Word, PowerPoint, Visio<br /> ⢠Proven experience in online systems, preferably gaming related <br /> ⢠High level English â written & spoken <br /> ⢠Excellent communication skills <br /> ⢠Ability to work on multiple tasks simultaneously.<br /> ⢠Organised with strong attention to details and reporting.<br /> ⢠Experience with project management tools such as Jira, Wrike and MS project â an advantage.<br /> ⢠Experience in implementing online marketing tools - an advantage<br /> ⢠CRM systems experience â an advantage<br /> ]]>
http://www.toplanguagejobs.de/job/3552162/Junior-Project-Manager
English Risk AVS Team Leader Gehalt: 24K
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 28th Mar 2014

THE ROLE: Purpose: <br /> ⢠This role operates within the Marketing Operations division of the company under the Risk Management team. The AVS Team Leaderâs responsibility will involve ensuring that our customer base is suitably verified as per regulatory requirements, with the aim to ensure the safety of Mansion and its products from both financial and legal risks;<br /> ⢠Assisting in managing all aspects of Account Verification including (and not limited to) Customer Registration, Data Management and Due Diligence throughout the entire lifecycle of each account;<br /> ⢠Assisting the Risk Manager with RISK assessment regarding new processes and procedures and support to Marketing Operations; working closely with other departments to continuously review and improve the delivery of work and procedures;<br /> ⢠Detecting and preventing fraud, monitoring transactions, money laundering detection, document review, and escalation of high priority issues while maintaining a high level of service to Mansion customers.<br /> <br /> Key Responsibilities:<br /> <br /> Team Management<br /> <br /> ⢠Leading and Motivating the AVS Team to ensure that a faultless service is delivered to the Business (365 days per year)<br /> <br /> ⢠Conducting regular meetings and sessions with individual AVSâs to provide coaching and feedback on performance <br /> <br /> ⢠Conducting bi - yearly performance reviews for all AVSâs using coaching and mentoring techniques <br /> <br /> ⢠Supervising the daily reporting and operational processes coming from the AVS Team <br /> <br /> ⢠Developing ad-hoc management and information reports as required<br /> <br /> ⢠Undertaking personal and career management development for the Team <br /> <br /> ⢠Assisting the Risk Manager in implementing new procedures and techniques regarding the Risk Operation and AVS activity<br /> <br /> Risk Operations <br /> <br /> ⢠Review and report all Customer Due Diligence and activity metrics for the business<br /> <br /> ⢠Deliver policies, proactive procedures and working practices to ensure compliance to all employee management competencies, standards and policies and an adherence to guidelines set by regulatory bodies.<br /> <br /> ⢠Continual review and optimisation of procedures to ensure an up to date and streamlined function.<br /> <br /> ⢠Maintain a balanced and documented system for the operation management of account verification such that the verifications policies and procedures are clear to the business.<br /> <br /> ⢠Formulate solutions to counter new threats and manage the continuous improvement for online fraud protection and verification.<br /> <br /> ⢠Compliance and assurance review of employee activity <br /> <br /> ⢠Conduct investigations as requested by the Risk Manager<br /> <br /> ⢠Developing ad hoc reports as required by the Risk Manager <br /> <br /> ⢠Developing, delivering and overseeing of training program for new starters<br /> <br /> <br /> <br /> THE PERSON: <br /> <br /> ⢠Proven experience in Risk Management and Payments<br /> <br /> ⢠Proven experience in Supervising or Leading Teams <br /> <br /> ⢠Experience of working in on line environment<br /> <br /> ⢠Ability to identify subtle fraud and abuse patterns amongst traffic<br /> <br /> ⢠Sound and demonstrable experience with fraud analysis and investigations<br /> <br /> ⢠Understanding of the different online marketing incentives offered <br /> <br /> ⢠Knowledge of the different aspects of Risk work. <br /> <br /> ⢠Knowledge and experience in online Payments or Financial Services <br /> <br /> ⢠Ability to work efficiently with people at all levels<br /> <br /> ⢠Knowledge and experience of AML regulations is preffered<br /> <br /> ⢠Structured and organised approach <br /> <br /> ⢠Ability to develop and implement policies and procedures <br /> <br /> ⢠Proficient in MS Office Tools and MS Excel in particular<br /> <br /> ⢠Ability to adapt to changing priorities and to thrive in a fast-paced work environment<br /> <br /> ⢠Fluency in the English language<br /> <br /> ⢠A passion and an interest in online gaming would be a bonus<br /> ]]>
http://www.toplanguagejobs.de/job/3552152/English-Risk-AVS-Team-Leader
HIT Sales Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 21st Apr 2014

The HIT sales team is responsible for offering new players an exception level of sales service, to ensure that deposits and player values are maximised for the business. The position calls for sales driven/goal oriented a candidate who has excellent customer service skills and the ability to adapt to a face paced and dynamic business environment. <br /> <br /> The role: <br /> <br /> ⢠Provide our customers with an excellent customer service experience whilst actively selling to our new players; this is done though the understanding of their needs and offering them the benefits of playing with the brand. <br /> ⢠Contacting our customers both by telephone and live chat. <br /> ⢠Assist customers by recommending, selecting and help locate the right approach for a deposit to be made. <br /> ⢠Generate and quality leads. <br /> ⢠To respond promptly to customers queriesâ. <br /> ⢠Manage administration and workloads. <br /> ⢠Follow up on customer interactions. <br /> ⢠Negotiate with players. <br /> ⢠Record all details of customer inquiries <br /> <br /> What does the role require? <br /> <br /> ⢠Knowledge of sales principles. <br /> ⢠Experience within customer service, retail or a sales environment. <br /> ⢠Knowledge of customer service processes and principles. <br /> ⢠Basic administration knowledge. <br /> ⢠The ability to self-motivate and act on your initiative. <br /> ⢠Strong ability to build rapport and gain confidence. <br /> ⢠Experience in a telephone sales role, inbound and outbound; would be considered beneficial. <br /> ⢠Fluency in English and a native level of Swedish <br /> ]]>
http://www.toplanguagejobs.de/job/3388281/HIT-Sales-Agent-Gibraltar
Finnish Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
Veröffentlichung: 21st Apr 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> ⢠Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> ⢠Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> ⢠Working closely with other internal department for assistance in the resolution of customer queries. <br /> ⢠Escalating issues to second line/other departments where necessary. <br /> ⢠Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> ⢠Day to day administrative tasks on request. <br /> ⢠Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> ⢠Excellent communication skills, with high levels of spelling and grammar. <br /> ⢠An honest, enthusiastic, passionate and resilient character. <br /> ⢠Confidence and strong interpersonal skills. <br /> ⢠Fluency in English and ideally a native level of Finnish. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/3544402/Finnish-Customer-Service-Agent-Gibraltar
German Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 21st Apr 2014

German Customer Service professionals needed Gibraltar! This position, which is to join the teams of a leading online casino, will be to work within a hard working, team oriented and rewarding office environment!<br /> <br /> The role:<br /> <br /> ⢠To provide a high level of customer service via German and on occasion English as well. This communication is through a variety of channels such as; emails, phone calls and live chats.<br /> ⢠To provide guidance for customers regarding the website and online products that we offer.<br /> ⢠To escalate and liaise with other departments for issues such as payment and security related issues.<br /> ⢠To support other departments on an ad hoc basis with translation and localisation duties for various marketing materials; web content, newsletters etc..<br /> <br /> Requirements:<br /> <br /> ⢠Excellent communication skills in English and a bilingual level of German (both spoken and written)<br /> ⢠Strong computer skills and ideally experience within a similar office based customer service position.<br /> ⢠Ability to communicate professionally both verbally and in writing.<br /> ⢠Eager to develop and learn.<br /> ⢠Willing to work evenings and weekends on shift basis.<br /> <br /> On offer to the successful candidates is the opportunity to further develop your skills and embark on a career within the iGaming industry. Along with a strong salary package, for the right candidates relocation assistance is also provided! <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3600131/German-Customer-Service-Agent-Gibraltar
German CRM Executive Gehalt: Up to £28K
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
Veröffentlichung: 27th Mar 2014

JOB INFORMATION <br /> <br /> CRM Executive (German Native)| Online Innovator | Gibraltar<br /> <br /> Competitive salary + Package<br /> <br /> Our client, an innovative Gibraltar based company with a fantastic working culture, are currently recruiting for an experienced and highly motivated CRM Executive. Our client is one of the fastest growing online communities, offering a unique product based around excellent service and unique customer features, which has allowed the company to achieve significant growth. Due to their impressive performance, this growth will continue making it an excellent time to join the business.<br /> <br /> The CRM Executive will be a part of the CRM team supporting the departmentâs CRM processes, including internal reporting, implementations, business functionalities and CRM service modules.<br /> <br /> <br /> <br /> This exciting CRM Executive role will see the successful candidate take on challenges and responsibilities such as:<br /> <br /> * Participate in business analysis efforts supporting CRM by working closely with end users on identifying and defining business objectives for the CRM system and with the CRM Manager and developers translating those objectives into effective CRM application functions<br /> * Develop CRM reports and report definitions<br /> * Work closely with other departmentâs team members including BI and Data Warehouse to ensure interoperability with CRM solutions<br /> * Work with managers to ensure that data entry, retrieval, change and delete functions meet business requirements for project completion<br /> * Troubleshoot CRM tools, systems, and software; performance-tuning these applications as necessary<br /> <br /> If this is the kind of opportunity you have been looking for then you will need the following commercial skills and experience:<br /> <br /> * Solid experience in a CRM or similar role<br /> * Understanding of CRM principles and their importance to all parts of the department<br /> * Knowledge of business intelligence systems<br /> * Excellent analytical skills and organizational skills<br /> * Knowledge of Microsoft Excel along with knowledge of SPSS or similar would be advantageous<br /> * Bachelorâs Degree in Communication Studies or similar, with a high interest in solving statistical challenges<br /> * If this is a CRM Executive role that excites you and you want to work for a dynamic company, who continue to develop, then please send your CV ASAP.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3542482/German-CRM-Executive
Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
Veröffentlichung: 21st Apr 2014

This role is to join an established and expanding operator within the iGaming industry at this Gibraltar based headquarters. <br /> <br /> The Customer service department is responsible for providing an exceptional service to all our customers, ensuring a positive experience and high levels customer of satisfaction. <br /> <br /> The role: <br /> <br /> ⢠Provide first line customer support, handling and resolving queries via phone, email and live chat. This is a high volume and fast paced environment; you will be expected to maintain the rapid response rate according to the agreed standards. <br /> ⢠Proactively contacting customers via telephone and chat promoting, following a predetermined sales structure/process to maximise business opportunities. <br /> ⢠Working closely with other internal department for assistance in the resolution of customer queries. <br /> ⢠Escalating issues to second line/other departments where necessary. <br /> ⢠Ensuring accurate communication both to our customers, internally and also with the recording of customer contacts and regarding customer account information. <br /> ⢠Day to day administrative tasks on request. <br /> ⢠Providing information to management and co-workers, via phone, email or in person. <br /> <br /> What does the role require? <br /> <br /> ⢠Excellent communication skills, with high levels of spelling and grammar. <br /> ⢠An honest, enthusiastic, passionate and resilient character. <br /> ⢠Confidence and strong interpersonal skills. <br /> ⢠Fluency in English and ideally a native level of Swedish. <br /> <br /> On offer to the successful candidate is a strong salary page, inclusive of commission/performance bases bonuses and regular pay and performance reviews. <br /> ]]>
http://www.toplanguagejobs.de/job/3388241/Customer-Service-Agent-Gibraltar
Quality Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 21st Apr 2014

<br /> We are looking for a Quality Analyst to join the development team at a market leading technology company in Gibraltar. This organisation is expanding rapidly in line with fantastic business success and provides an opportunity to work with the most cutting edge technologies.<br /> <br /> The Quality Analyst will be responsible for implementing and delivering all aspects of Quality Assurance as well as delivering internal quality assurance training. As well as being responsible for sprint planning sessions, the Quality Analyst will manage sprint capacity and ensure that project tasks are performed on time and in order of priority. The Quality Analyst will execute data, regression and functional tests, including automated tesing scripts and will liaise with the development team to resolve bugs and other issues. <br /> <br /> It is likely that you are an experienced Quality Analyst with a proven track record of testing web applications and this experience will include automated and manual testing using agile/ Scrum methodologies. As an experienced Quality Analyst you will be familiar with project management tools such as Jira and MS Project and it will be advantageous if you have managed quality assurance of Java applications. Due to the nature of the business, experience working within iGaming would be benefecial, with sportsbook experience of particular interest.<br /> <br /> This Quality Assurance opportunity is based in Gibraltar and offers an excellent salary package. ]]>
http://www.toplanguagejobs.de/job/3539052/Quality-Analyst-Gibraltar
Java Developer - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 21st Apr 2014

We are looking for a talented Java Developer to join a market-leading iGaming company in Gibraltar.<br /> <br /> Working with the latest technologies to deliver cutting edge solutions to iGaming clients, you will be an experienced Java Developer with a strong track record developing RESTful APIs for high availability and high volume transaction-led websites, ideally within iGaming. Having experience of working with open sourse software solutions such as Spring, you will have worked in an agile environment and will have a real passion for developing innovative, robust applications. Your technical skill set will include SQL, Linux and Maven and it will be advantageous if you have Ruby experience or developed web apps in JavaScript and HTML. <br /> <br /> Based in Gibraltar, this Java Developer opportunity is working for an industry leading company who are delivering game-changing solutions to igaming and betting companies. This progressive organisation is in an exciting period of growth and as well as offering excellent salary packages, they offer the chance to work with the most cutting edge of technologies.<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3539032/Java-Developer-Gibraltar
Senior Software Engineer (PHP) - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Andere Sprachen
Veröffentlichung: 21st Apr 2014

Our client is looking for an experienced Software Engineer to join their start-up team in Gibraltar. This is an exciting opportunity to maintain and improve the infrastructure of a fast-paced company, with many opportunities to experiment with exciting technologies, build innovative features and tackle challenging scaling issues.<br /> <br /> The Role<br /> <br /> ⢠Passion for writing clean, beautiful code, and an appetite for dealing with complex architectural challenges.<br /> ⢠Experienced developer (their backend is currently mostly developed using the Symfony PHP framework). <br /> ⢠Strong ability to deliver front end functionality (HTML5, JavaScript, CSS).<br /> ⢠Solid SQL and Mongo skills.<br /> ⢠Experience developing within content management systems (their editors use BBCode).<br /> ⢠Writing (automated and manual) tests for your code is in your DNA.<br /> ⢠Experience in AWS services is a plus.<br /> ⢠Consumer focused â able to get the balance right between beautiful code and use impact.<br /> ⢠Self-starter and problem solver and a great team player.<br /> <br /> Requirements<br /> <br /> ⢠Develop new features and functions to support business critical objectives<br /> ⢠Manage an existing complex code-base to ensure optimum performance<br /> ⢠Review and improve the entire software development lifecycle<br /> ⢠Work closely with the business team to assess the most appropriate technical solutions<br /> ⢠Support a lean team of development resources to deliver rapid high-quality feature delivery<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3600181/Senior-Software-Engineer-PHP-Gibraltar
Finnish Speaking Customer Service Agent Gehalt: 17K pound + bonuses
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Finnisch
Veröffentlichung: 28th Mar 2014

THE ROLE: Overview of the role<br /> <br /> First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat. <br /> <br /> Proactively contacting customers via phone and chat promoting following a structured sales process to maximize Business opportunities. <br /> <br /> Liaising with other internal departments to assist in the resolution of customer queries and issues. <br /> <br /> Key elements of the role<br /> Responding to customer requests and questions regarding service, products and account information.<br /> Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.<br /> Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence. <br /> Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records.<br /> Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company health & safety procedures. <br /> Pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on products.<br /> Establish and maintain effective working relationships with co-workers, supervisors and customers.<br /> Communicating with people outside the organisation, representing the organisation to customers, the public, and other external sources. This information can be exchanged in person, in writing, telephone or e-mail.<br /> <br /> Entering, transcribing, recording, storing, or maintaining information in written or electronic form.<br /> <br /> Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork.<br /> <br /> Providing information to management and co-workers by telephone, in writing, via e-mail, or in person.<br /> <br /> Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events<br /> <br /> <br /> THE PERSON: Essential and desirable requirements<br /> <br /> High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;<br /> <br /> An open, honest, enthusiastic and resilient approach;<br /> <br /> Accountability for achieving goals and delivering a quality service to the customer;<br /> <br /> Excellent interpersonal skills, self-confidence and be a strong team player; <br /> <br /> Fluency in Finnish is essential.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3552342/Finnish-Speaking-Customer-Service-Agent
CZECH Customer Service Agent â Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar, Gibraltar
Sprachen: Englisch, Tschechisch
Veröffentlichung: 21st Apr 2014

Our client is looking for a native Czech Customer Service agent to join their ever expanding team in Gibraltar. <br /> The ideal candidate must be local to the area of Gibraltar or surrounding areas.<br /> Main Responsibilities: <br /> ⢠Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues.<br /> ⢠Assessing individual issues and taking appropriate action to ensure customer needs are met.<br /> ⢠Working in coordination with other teams based at different locations that share similar objectives.<br /> ⢠Escalating system anomalies and general issues faced by customers to the relevant party.<br /> ⢠Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels.<br /> Skills and Qualifications: <br /> Essential:<br /> ⢠Native Czech<br /> ⢠Must be local to Gibraltar or south Spain<br /> ⢠English language skills to a business standard.<br /> ⢠Excellent communication and interpersonal skills.<br /> ⢠Ability to perform well in a multi-task/cultural and ever changing dynamic environment.<br /> ⢠Basic knowledge of MS Office applications.<br /> Desirable:<br /> ⢠Educated to degree level or equivalent.<br /> ⢠Basic knowledge of online gaming - games and payment processing. <br /> What we will be looking for in you: <br /> ⢠A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. <br /> ⢠Confident to make decisions with the ability to exchange, analyze, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment. <br /> ⢠You should possess logical reasoning skills with an analytical approach and be willing to work shifts.<br /> ]]>
http://www.toplanguagejobs.de/job/3609661/CZECH-Customer-Service-Agent-%E2%80%93-Gibraltar
Czech Customer support agent Gehalt: 17K and 20K
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Tschechisch
Veröffentlichung: 21st Apr 2014

ur client is looking for a native Czech Customer Service agent to join their ever expanding team in Gibraltar.<br /> <br /> The ideal candidate must be local to the area of Gibraltar or surrounding areas.<br /> <br /> <br /> Main Responsibilities: <br /> <br /> ⢠Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues.<br /> ⢠Assessing individual issues and taking appropriate action to ensure customer needs are met.<br /> ⢠Working in coordination with other teams based at different locations that share similar objectives.<br /> ⢠Escalating system anomalies and general issues faced by customers to the relevant party.<br /> ⢠Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels.<br /> <br /> <br /> Skills and Qualifications: <br /> <br /> <br /> Essential<br /> <br /> ⢠Native Czech.<br /> ⢠Must be local to Gibraltar or south Spain<br /> ⢠English language skills to a business standard.<br /> ⢠Excellent communication and interpersonal skills.<br /> ⢠Ability to perform well in a multi-task/cultural and ever changing dynamic environment.<br /> ⢠Basic knowledge of MS Office applications.<br /> <br /> <br /> Desirable<br /> <br /> ⢠Educated to degree level or equivalent.<br /> ⢠Basic knowledge of online gaming - games and payment processing.<br /> <br /> <br /> What we will be looking for in you: <br /> <br /> ⢠A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> ⢠Confident to make decisions with the ability to exchange, analyze, and interpret information. You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> ⢠You should possess logical reasoning skills with an analytical approach and be willing to work shifts.<br /> ]]>
http://www.toplanguagejobs.de/job/3620931/Czech-Customer-support-agent
German - VIP Host - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 21st Apr 2014

<br /> Our client, a leading and dynamic provider within the online gaming industry, is expanding their VIP team and looking to recruit a new VIP Host. The vision of the VIP Host team is to build, grow and develop the relationship with the VIPâs, ensuring loyalty and increasing the lifetime value of our VIPâs, whilst providing a first class VIP service! <br /> <br /> The role: <br /> <br /> ⢠Encourage loyalty and increase satisfaction of our VIPâs by providing a first class VIP service and experience across sales, support and risk. <br /> ⢠Developer a high standard of service, responding to emails, chats and phone calls. <br /> ⢠Support our account managers in their day to day activities and escalating issues to the account managers as and when is necessary. <br /> ⢠Ensure the risk standards of the department are adhered to, avoiding exposure of unnecessary risks to the business. <br /> ⢠Understand pro-active retention activities, increasing company revenues. <br /> ⢠Meet and ideally exceed predetermined productivity, quality and SLA targets. <br /> <br /> Role requirements: <br /> <br /> ⢠A native level of German, both written and oral. <br /> ⢠Exemplary interpersonal skills and the ability to build strong and effective rapport with our VIP players. <br /> ⢠A good understanding of VIP expectations and what is required to provide the highest possible level of service to our VIPâs. <br /> ⢠We are looking for someone with a confident, articulate and tenacious communication style, both in written and verbal. <br /> ⢠Self-motivation and the ability to act on your initiative to spot opportunities to increase the lifetime value of our VIP players. <br /> ⢠Proven abilities to confidently interact with VIPâs, other internal departments and team members. <br /> ⢠Must be able to take ownership of your own daily work load, prioritising tasks and work in a face paced environment. <br /> ⢠This role requires a target driven and goal oriented character! Both on a team and individual basis. <br /> ⢠Experience within an online sales and/or customer service environment. <br /> ⢠Experience with phone, email and chat, both on an inbound and outbound basis. <br /> ⢠KS2 Maths and English is a must, along with strong results in a secondary level education. <br /> ⢠Computer literate with skills in MS Office; Excel and work etc⦠<br /> ⢠The willingness and ability to be flexible, working on a shift basis is a key part of this role. <br /> ]]>
http://www.toplanguagejobs.de/job/3388601/German-VIP-Host-Gibraltar
Business/ Systems Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Andere Sprachen
Veröffentlichung: 15th Apr 2014

This cutting edge organisation is an active participant in the online and land-based gambling industry with a particular focus on providing best of breed middleware solutions. The company first established in Asia is now expanding into Europe and the US by a new operating presence in Gibraltar. They are actively recruiting for the following position:<br /> <br /> Business/Systems Analyst<br /> <br /> The organisation is seeking a bright and enthusiastic individual to work within the IT Projects Department, the IT Projects department is responsible for providing services to its growing number of external customers.<br /> <br /> The Business/Systems Analyst is responsible for specifying the behaviour, organization, features, and characteristics of software systems and solutions based on a detailed investigation and study of user needs and requirements. <br /> <br /> As someone who will be liaising with business drivers, end-users, and technical personnel, the analyst should possess excellent written and verbal English skills as well as have strong grasp of technical concepts while being able to convey these in practical terms to non-technical people. Experience in working in a global on-line environment is a must.<br /> <br /> The ideal candidate would have at least four years of experience in serving as a Business/Systems Analyst for different software development projects within the on-line games or gaming sector, with a strong grasp of the complex interplay of software systems while keeping abreast of technological developments.<br /> <br /> Tasks and responsibilities <br /> <br /> ⢠Elicit user requirements and liaise with various project stakeholders to come up with a comprehensive and highly detailed specifications document of the project being undertaken.<br /> ⢠Participate in group interactions designed to extract important business practices and assumptions and translate these into actionable specifications.<br /> ⢠Conduct research, perform detailed analysis, and justify recommended solutions.<br /> ⢠Establish and maintain relations with various personalities, including developers, end-users, vendors, solution providers, and stakeholders.<br /> <br /> Personal profile <br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. They must be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry. <br /> <br /> Candidates should be self-starters, with a high attention to detail and are comfortable with the highly technical nature the position entails. <br /> <br /> Our client is a multi-cultural organisation and as such itâs employees come from very different backgrounds and cultures. The successful recruit must be comfortable working in such an environment and be willing to learn and adapt to ensure he/she works as effectively as possible. <br /> <br /> Mandatory skills and experience <br /> <br /> ⢠At least three years in a business/systems analysis role for software and web systems in an on-line games or gaming arena.<br /> ⢠At least two years of software development experience as programmer, QA/tester, or support/team lead/project manager<br /> ⢠Strong grasp of established and emerging technologies, systems, platforms, and software.<br /> ⢠Ability to understand, analyse and evaluate business processes.<br /> ⢠Creative, analytical, and with strong problem solving skills.<br /> ⢠Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.<br /> <br /> Desirable skills and experience<br /> <br /> ⢠Relevant technical background in web technologies or background in software development<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/3353461/Business-Systems-Analyst-Gibraltar