Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Amazing Bilingual positions, Relocate to the sun - Online Gaming (Casino / Sports / Games) Gehalt: £20000 - £26000
Standort: Gibraltar, Gibraltar, Spain
Sprachen: Dänisch, Mandarin
VerΓΆffentlichung: 3rd Oct 2014

Castle Hill Recruitment in Gibraltar are recruiting for bilingual professionals to work in various different types of positions for some of the world leading online gaming companies in Gibraltar. <br /> <br /> Chinese (Mandarin), Danish Bilingual and Multilingual Customer Advisors, VIP Customer Advisors, and Warm Sales Agents. Occasionally we have requirements for other languages such as German, Swedish, Italian, Danish, French, Dutch, Spanish, Bulgarian, Romanian, Croatian, Arabic. <br /> <br /> Successful candidates will be working in the exciting online gaming industry (Sportbetting / Casino / Bingo / Games / Poker), offering excellent career progression opportunities. Best of all, the positions are located in Sunny Gibraltar, on the tip of Southern Spain! Most of the companies offer relocation packages and excellent benefits! <br /> <br /> We are recruiting for 3 different types of positions:<br /> <br /> 1. CUSTOMER SERVICE ADVISORS will be experienced service specialists supporting customers via chat, email and/or phones. The CSA's will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> 2. SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> 3. VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> <br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> <br /> • Good experience of working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Only candidates holding an EU passport will be considered for most positions but visa's will be provided for Chinese Agents if required. <br /> <br /> Please also take a look at our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> <br /> Please contact Castle Hill Recruitment for more information.]]>
http://www.toplanguagejobs.de/job/3267851/Amazing-Bilingual-positions-Relocate-to-the-sun-Online-Gaming-Casino-Sports-Games
Associate Localisation Engineer Gehalt: TBA
Standort: Gibraltar, Gibraltar
Sprachen: Kantonesisch, Mandarin, Schwedisch
VerΓΆffentlichung: 22nd Oct 2014

Our client are a new and innovative online gaming company, who are using the latest technologies to bring a fresh approach to the market. Due to this rapid expansion, our clients are recruiting for an Associate Localisation Engineer to join their team.<br /> <br /> The companies ground breaking products will be setting them apart from their competition, meaning candidates will be joining a fast growing and high paced environment offering meritocratic career opportunities working with like-minded individuals.<br /> <br /> The successful Localisation Engineer will be responsible for: <br /> <br /> • Troubleshoot and fix technically challenging issues when testing localised versions of games and products<br /> • Log localisation bugs, provide support to developers for the resolution of the same<br /> • Report to team lead with frequent status updates<br /> • Attend daily stand-ups with game and product teams<br /> • Provide translation of in-game text whenever necessary, to support the outsourcing of the games translation<br /> • Assist the games production team and external developers with guidelines regarding game string delivery formats and bugs resolution<br /> • Liaise with internal functional QA team to report and address any functional bugs that are found at localisation testing stage<br /> If this is Localisation Engineer opportunity you have been looking for, then you will need the following skills and experience:<br /> • Experience in functional / localisation game testing involving the use of touch devices<br /> • Understand software internationalisation challenges, particularly on smaller form-factor devices<br /> • Fluency one or more of the following languages: Polish, Italian, French, Portuguese, Swedish, Hungarian, Bulgarian, Chinese, Estonian, Dutch, Norwegian<br /> • Communicate well in English<br /> • Being able to understand and adapt to localisation processes quickly<br /> • Be able to work in a team while also being effective when independent<br /> • Have a degree in Computer Science or something language-related <br /> • Be interested in languages and localised products and willingness to learn more on the subject is desirable<br /> • Have prior experience working in an Agile environment is desirable<br /> Experience with the following is advantageous:<br /> • Games<br /> • Computer-assisted translation tools<br /> • HTML5<br /> • Tools: JIRA and Confluence, Mac OS, iOS, Android, Windows Mobile, Microsoft Office Products, Google Docs<br /> <br /> If this is a Localisation Engineer role that excites you and you want to work for a innovative company who continue to develop, innovate and expand, then please send your CV to Danielle Nason at Castle Hill Recruitment.<br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video Relocation to Gibraltar and working in the Online Gaming industry.<br /> ]]>
http://www.toplanguagejobs.de/job/4305412/Associate-Localisation-Engineer
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Oct 2014

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar
Sportsbook Product Owner - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Andere Sprachen
VerΓΆffentlichung: 22nd Oct 2014

We are looking for a Sportsbook Product Owner to join a successful iGaming technologyprovider based in Gibraltar. Renowned for using cutting edge technologies and delivering first class technology solutions, this company is experiencing tremendous business success and continual growth. As part of that expansion there is a need for a talented Sportsbook Product owner to join the team.<br /> <br /> The Sportsbook Product Owner will be responsible for specifying the user behaviour, features, and characteristics of the Sportsbook platform based on detailed investigation and study of user needs and requirements.<br /> <br /> As someone who will be liaising with business drivers, end-users, and technical personnel, the product owner should possess excellent written and verbal English skills as well as having a strong grasp of technical concepts while being able to convey these in practical terms to non-technical people. Experience working in a global on-line environment is a must.<br /> <br /> The ideal candidate would have at least 3 years of experience in an Sportsbook Product Owners role, or similar, working on different Sportsbook development projects within the on-line gaming sector, with a strong grasp of the complex interplay of software systems while keeping abreast of technological developments.<br /> <br /> Tasks and responsibilities<br /> <br /> • Elicit user requirements and liaise with various project stakeholders to come up with comprehensive and detailed requirements for the projects being undertaken. <br /> • These will include Trading solutions, User Experience and third party integrations<br /> • Participate in group interactions designed to extract important business practices and assumptions and translate these into actionable specifications.<br /> • Conduct research, perform detailed analysis, lead Show and Tells and justify recommended solutions.<br /> • Establish and maintain relations with various personalities, including developers, end-users, vendors, solution providers, and stakeholders.<br /> • Work with the development team to ensure business priorities are delivered in accordance with the overall product roadmap<br /> • Create and maintain release notes, user guides and other communication documentation for internal customer<br /> <br /> Personal profile<br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. Theymust be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry.<br /> <br /> Candidates should be self-starters, with a high attention to detail and are comfortable with the technical nature of this position.<br /> <br /> Mandatory skills and experience:<br /> <br /> • At least three years in a Product Owners role, or similar, to have previously worked for a Sportsbook operator;<br /> • To have worked on multiple projects and channels including mobile and internet;<br /> • Can prioritise requirements according to the business needs to achieve the desired deliverables;<br /> • Strong understanding of the processes and interactions in a Sportsbook and an in depth understanding of data feeds, trading, bet placement and settlement;<br /> • Experience in customer journey mapping and customer experience management; <br /> • Ability to understand, analyse and evaluate business processes;<br /> • Creative, analytical, and with strong problem solving skills;<br /> • Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.<br /> <br /> Desirable skills and experience<br /> <br /> • Experience or knowledge of Agile methodologies<br /> • Relevant technical background in web technologies or background in software development<br /> <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4218191/Sportsbook-Product-Owner-Gibraltar
Swedish speaking Marketing Manager – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 22nd Oct 2014

Main Responsibilities:<br /> <br /> • Management of the Sweden team including resource planning and performance management<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services <br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management including VIP team<br /> • Working with internal delivery team and Suppliers to ensure that the Casino product and portal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with suppliers to develop exclusive, innovative new casino products<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Ownership and management of marketing spend budget<br /> • P&L (EBITDA) responsibility for the product – ensure profitable growth of the Swedish business<br /> • Setting overall vision, goals, strategies and tactical plans for the brand – including seeing through its implementation<br /> • Full management of onsite promotions, Player operations and VIP management etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business performance<br /> <br /> Knowledge/expertise/qualifications:<br /> <br /> • Minimum of 2 years in managing a marketing budget and operation or as head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4023142/Swedish-speaking-Marketing-Manager-%E2%80%93-Gibraltar
Business Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Oct 2014

Role Purpose: <br /> <br /> This role is responsible for the solicitation and articulation of business and user requirements. Working to provide commercial options and solutions, via project and process delivery to resolve business problems and opportunities.<br /> <br /> Job Description:<br /> <br /> We are looking to recruit an experienced Business Analyst to support the programme team in translating business ambitions into detailed requirements.<br /> Working within the programme team, you will facilitate workshops, end to end process modelling and produce functional requirements. You will have an acute ability to define and shape tactical and strategic ambitions into documented requirements and take into account the technologies available in the marketplace.<br /> This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. As well as managing business requirements, you will take a consultative role in the gathering of requirements.<br /> The successful candidate must have a demonstrable track record of innovation and fully understand IT and business strategy. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business.<br /> <br /> This experience, coupled with your excellent attention to detail will enable you to:<br /> <br /> Work in partnership with the client and the Project team to ensure that project documentation is fully understood by all parties;<br /> To facilitate workshops, end to end process modelling and produce functional requirements;<br /> To explore and propose a programme of system solutions to the client’s requirements, taking into account the technologies available in the marketplace and the need for innovation;<br /> To recommend the best approach after full consultation with both the Project team and the client;<br /> To work with all members of the Project team to develop a realistic solution to the client’s requirements, taking into account budgets, timescales and the client cost benefit analysis for the project;<br /> Support in all stages of the project lifecycle to the business;<br /> Manage stakeholder interests;<br /> Engage and fully understand IT and Business strategy, ensuring they remain aligned;<br /> Manage scope and change control and escalate issues where necessary;<br /> Resolve cross functional issues;<br /> Set and manage expectations;<br /> Take responsibility for quality of their deliverables;<br /> <br /> Knowledge & Experience: <br /> <br /> • Excellent and demonstrable business analysis experience (within a high technology environment)<br /> • Experience of formal analysis and modelling techniques;<br /> • At least 3 years’ experience of GAP analysis, end to end process modelling, requirements capture and analysis, facilitating workshops, producing functional and non-functional requirements;<br /> • Online experience essential ideally gained within the online gaming industry.<br /> • Ability to work effectively as part of both small teams and larger formal groups.<br /> • Experience of effectively managing a network of internal and 3rd party relationships to achieve business outcomes<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Strong project management skills with the ability to handle multiple streams of work and prioritise accordingly<br /> • Exposure to and experience with release management and the software development lifecycle<br /> • Excellent communication skills (verbal, written and presentational) <br /> ]]>
http://www.toplanguagejobs.de/job/4184851/Business-Analyst-Gibraltar
VIP Executive Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 15th Oct 2014

Key Responsibilities<br /> <br /> • Be the first point of contact for VIP players via reactive phone, email and chat<br /> • Establish personal relationships with VIP players<br /> • Evaluate and monitor VIP players to ensure maximum lifetime value<br /> • Reach out to players proactively to reactivate dormant accounts<br /> • Identify players with VIP potential and act accordingly<br /> • Supporting VIP manager with marketing processes<br /> <br /> Knowledge, Skills & Experience<br /> <br /> • At least 2 years proven experience in VIP or high-end customer service<br /> • Experience communicating with customers by phone, email and chat<br /> • Good commercial knowledge of gaming, particularly casino<br /> • A flair for numbers and a good commercial understanding of how a casino works<br /> • Technically minded, a fast learner <br /> • Proven experience in planning and executing marketing campaigns<br /> • Self-motivated with the ability to work alone and take initiative<br /> • Exceptional communication skills<br /> • High level of IT skill, tech-savvy <br /> • Native English speaking<br /> ]]>
http://www.toplanguagejobs.de/job/4276091/VIP-Executive-Gibraltar
German VIP Manager - Online Gaming Gehalt: Competitve
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 29th Sep 2014

German VIP Manager | Online Gaming Innovator | Gibraltar<br /> Salary: Attractive + Relocation Assistance<br /> <br /> Our client, a world leader in their field, is looking to appoint a passionate, emphatic and service orientated self-starter who loves taking on the challenge of developing our client’s entire VIP customer base. You will be given full responsibility to develop, retain and reactivate VIP customers through creative, pro-active and highly personal campaigns. By monitoring individual customer performance, anticipating needs and gaining feedback you’ll be able to ensure an exceptional customer experience. You are driven by bottom line impact, are great at building ongoing relationships and are motivated to deliver first class VIP service across all touchpoints to increase customer value.<br /> This challenging yet exciting VIP Manager opportunity will see the successful candidate take on the following responsibilities:<br /> <br /> • Identify, convert, retain and reactivate VIP customers<br /> • Increase VIP customer lifetime value<br /> • Set up and deliver highly tailored, individual campaigns<br /> • Pro-actively approach (potential) VIPs through all communication channels (chat, telephone, email, etc)<br /> • Deliver key insights for opportunities to improve VIP management performance<br /> • Closely monitor and report on individual<br /> <br /> If this is the opportunity you have been looking for then you will need to have the following skills and experience:<br /> • Native level German speaker and fluent in English<br /> • Outstanding experience in delivering exceptional VIP service, ideally within the online gaming industry<br /> • Outstanding interpersonal communication and analytical skills<br /> • Outstanding experience in building and developing relationships with existing customers<br /> • A creative, disciplined and result driven self-starter<br /> • Extensive experience with utilising a range of communication channels to drive customer behaviour<br /> So if you would like to take on this exciting VIP Manager position, offering excellent career growth, ongoing training and development working for an exciting company then send your CV to Danielle Nason at Castle Hill Recruitment in Gibraltar. <br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video "Relocation to Gibraltar and working in the Online Gaming industry"<br /> ]]>
http://www.toplanguagejobs.de/job/4205412/German-VIP-Manager-Online-Gaming
Swedish telesales coach Gehalt: Attractive
Standort: Gibraltar
Sprachen: Schwedisch
VerΓΆffentlichung: 20th Oct 2014

We are looking to recruit an experienced Telesales Coach to join one of our prestigious clients who are going through a successful period of growth. Our client focuses on providing exceptional contact center services the Swedish market. You will need to possess a passion for exceeding targets, have a hunger for success, competitive, a people’s person and a keen focus on coaching people.<br /> <br /> Responsibilities:<br /> <br /> • Recruit, train, coach and supervise a team of outbound sales agents <br /> • Manage, lead and motivate teams, side by side coaching<br /> • Management of agents with KPI's and SLA criteria<br /> • Educating key skills such as getting past Gatekeepers, qualifying a lead, pipelining calls etc<br /> • Devise and manage sales plans and targets<br /> • Responsible for the creation of weekly performance reports<br /> • Responsible for assessing sales performance and reviewing agent performance and taking action accordingly<br /> • Creating personal development plans and implementing formal sales training techniques<br /> ]]>
http://www.toplanguagejobs.de/job/4293971/Swedish-telesales-coach