Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Customer Support Agent Finnish - Malta Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch, Finnisch
VerΓΆffentlichung: 20th Feb 2015

Responsibilities: <br /> <br /> • Representing the company in all customer contacts, giving the best service possible via email, phone and chat <br /> • Communicating with the Customers in a professional manner, in writing as well as orally <br /> • Build and maintain relationships with existing and new customers <br /> • Identify and report improvement areas according to company procedures <br /> • Processing customer withdrawals according to company procedures on request <br /> • Providing uninterrupted service by: <br /> • Solving the customers’ problems <br /> • Clarify to the customers the company's Terms and Conditions when it is needed <br /> • Explaining how to use the company's games and services <br /> • Assisting the customers with on-going marketing campaigns <br /> • Logging the tasks in accordance with company guidelines <br /> • Escalate and follow up customer cases when needed <br /> <br /> Role requirements: <br /> <br /> • On-line experience in Support / Customer Services <br /> • Experience in assisting the customers via both email and telephone <br /> • Computer literate and speedy typing skills<br /> • Fluent in either or/and languages: Finnish and 2nd language ideally (Czech / Polish / German)<br /> • Strong communication skills and an advanced level of English is a must! <br /> • Candidates need to be flexible and have strong problem solving skills. <br /> • This role will require candidate to work shifts during the week, weekends and evenings, although no nightshifts are required. <br /> • Flexible and willing to work daily / evening shifts (no night shifts)<br /> ]]>
http://www.toplanguagejobs.de/job/3355681/Customer-Support-Agent-Finnish-Malta
Site / Marketing Managers - Online Gaming Gehalt: £40000 - £50000 + bonus
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch, Schwedisch, Polnisch
VerΓΆffentlichung: 4th Feb 2015

Our client, a world leader in their field, is looking to appoint passionate Swedish, Polish and German Site Marketing Managers to the join their dynamic team in Gibraltar.<br /> <br /> This challenging yet exciting Site Marketing Manager opportunity will see the successful candidate take on the following responsibilities:<br /> <br /> Being responsible for the Swedish, Polish or German site of the business<br /> Maintaining of all texts on the site<br /> Ensuring that the site is up-to-date, relevant, correct and most importantly "inspiring sales"<br /> Planning and implementation of on-site promotions<br /> Supporting marketing department in management of tactical customer acquisition campaigns<br /> Analysis of on-site product performance.<br /> Supporting the marketing department in management of tactical customer acquisition campaigns<br /> Supporting the marketing department in affiliate management.<br /> <br /> If this is the opportunity you have been looking for then you will need to have the following skills and experience:<br /> <br /> Strong experience in a similar role in an e-commerce/e-gaming business.<br /> Strong online marketing experience<br /> Native Swedish, German or Polish speaker with fluent English<br /> Good copywriting experience in Swedish. German or Polish<br /> Good working knowledge with MS Office Software (Excel)<br /> Working knowledge of HTML and web-site design<br /> Ability to work into the small details in order to ensure correct website.<br /> <br /> So if you would like to take on this exciting Site Marketing Manager position, offering excellent career growth, ongoing training and development working for an exciting young company then please send your CV to Danielle Nason at Castle Hill Recruitment in Gibraltar.<br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video called "Relocation to Gibraltar and working in the Online Gaming industry".<br /> ]]>
http://www.toplanguagejobs.de/job/4579312/Site-Marketing-Managers-Online-Gaming
Casino Retention Data and Project Co-Ordinator - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 24th Feb 2015

The Role: <br /> <br /> This role is responsible for delivering all required data/reports and for initiating and implementing the Casino Retention projects and initiatives whilst fully supporting the needs of the Reten-tion/Conversion Operation/Marketing teams; with the aim of retaining existing players and increasing the number of new players coming to the site.<br /> <br /> Data Collation/Reporting<br /> <br /> • Extract and compile essential information from various sources for reporting and analysis purposes; evaluate findings and present the conclusions in an intelligent, timely and accu-rate manner<br /> • Proactively raise recommendations for points of focus and flag underperforming areas<br /> • Troubleshoot, follow up and resolve reporting issues <br /> • Document existing reports and any changes that may occur, as well as new reports that might be required<br /> • Constantly review reporting methods with the purpose of improving the content and the accuracy of information<br /> • Effectively communicate the status of tasks, on a daily and weekly basis<br /> • Develop and maintain effective working relationships with the Retention Marketing, Ana-lytics, Operations Team and other key stakeholders to identify problems and gather suggestions for improvement and to ensure equivoque full understanding of the requirements and results<br /> • Take responsibility as a liaison and reference person between Analytics team, Retention Marketing and Operations Teams and other stakeholders<br /> • Projects<br /> • Take lead responsibility for specific project(s) with the RTN/CONV/XSL Operations Team; managing project delivery and the associated resources, and act as the single point of con-tact<br /> • Define project scope, goals and deliverables that support business goals in collaboration with Retention Operations TL and Manager<br /> • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion<br /> • To develop and maintain effective working relationships with the PMO Team and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project<br /> • Proactively manage changes in project scope, identify potential issues, and devise contin-gency plans<br /> • Identify, monitor, mitigate and manage project and operational risk<br /> • Contribute and implement ideas to improve current promotions tailored to different cus-tomer requirements aimed at increasing the lifetime value of the Group casino players<br /> • Management and implementation of casino promotions/projects – including testing promotion mechanics, back office automated campaigns and creation of all player communications; including emails, offline mailers, client messages and SMS<br /> <br /> The Person:<br /> <br /> • Proven online Casino experience<br /> • Proven reporting Experience<br /> • Excellent attention to detail<br /> • Excellent interpersonal and communication skills<br /> • Excellent organisation and prioritisation skills<br /> • Strong Excel skills<br /> • Strong time management skills with the ability to work effectively with minimal supervision<br /> • Strong logic, analytical, and problem solving skills<br /> • Strong Team player<br /> • Ability to “multi-task” and handle multiple activities and priorities at the same time<br /> • Pro-active and enthusiastic to learn<br /> • Experience of successfully managing and delivering projects and working within a project support environment (i.e. Product, PMO, etc.)<br /> • Good understanding of email marketing systems and strategies <br /> • Good understanding of HTML and all Microsoft office applications<br /> ]]>
http://www.toplanguagejobs.de/job/4794152/Casino-Retention-Data-and-Project-Co-Ordinator-Gibraltar
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 24th Feb 2015

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar