Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Italian speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 18th Dec 2014

The Person<br /> <br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> <br /> • Native Italian speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/4538712/Italian-speaking-Customer-Service-Agent-Gibraltar
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
Veröffentlichung: 17th Dec 2014

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar
Business Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
Veröffentlichung: 17th Dec 2014

Role Purpose: <br /> <br /> This role is responsible for the solicitation and articulation of business and user requirements. Working to provide commercial options and solutions, via project and process delivery to resolve business problems and opportunities.<br /> <br /> Job Description:<br /> <br /> We are looking to recruit an experienced Business Analyst to support the programme team in translating business ambitions into detailed requirements.<br /> Working within the programme team, you will facilitate workshops, end to end process modelling and produce functional requirements. You will have an acute ability to define and shape tactical and strategic ambitions into documented requirements and take into account the technologies available in the marketplace.<br /> This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. As well as managing business requirements, you will take a consultative role in the gathering of requirements.<br /> The successful candidate must have a demonstrable track record of innovation and fully understand IT and business strategy. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business.<br /> <br /> This experience, coupled with your excellent attention to detail will enable you to:<br /> <br /> Work in partnership with the client and the Project team to ensure that project documentation is fully understood by all parties;<br /> To facilitate workshops, end to end process modelling and produce functional requirements;<br /> To explore and propose a programme of system solutions to the client’s requirements, taking into account the technologies available in the marketplace and the need for innovation;<br /> To recommend the best approach after full consultation with both the Project team and the client;<br /> To work with all members of the Project team to develop a realistic solution to the client’s requirements, taking into account budgets, timescales and the client cost benefit analysis for the project;<br /> Support in all stages of the project lifecycle to the business;<br /> Manage stakeholder interests;<br /> Engage and fully understand IT and Business strategy, ensuring they remain aligned;<br /> Manage scope and change control and escalate issues where necessary;<br /> Resolve cross functional issues;<br /> Set and manage expectations;<br /> Take responsibility for quality of their deliverables;<br /> <br /> Knowledge & Experience: <br /> <br /> • Excellent and demonstrable business analysis experience (within a high technology environment)<br /> • Experience of formal analysis and modelling techniques;<br /> • At least 3 years’ experience of GAP analysis, end to end process modelling, requirements capture and analysis, facilitating workshops, producing functional and non-functional requirements;<br /> • Online experience essential ideally gained within the online gaming industry.<br /> • Ability to work effectively as part of both small teams and larger formal groups.<br /> • Experience of effectively managing a network of internal and 3rd party relationships to achieve business outcomes<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Strong project management skills with the ability to handle multiple streams of work and prioritise accordingly<br /> • Exposure to and experience with release management and the software development lifecycle<br /> • Excellent communication skills (verbal, written and presentational) <br /> ]]>
http://www.toplanguagejobs.de/job/4184851/Business-Analyst-Gibraltar
ITALIAN SPEAKING CUSTOMER SERVICE - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar
Sprachen: Englisch, Italienisch
Veröffentlichung: 17th Dec 2014

Our client, an iGaming company based in Gibraltar, is looking for Italian Speaking Customer Service Agent to join their team!<br /> <br /> Responsibilities:<br /> <br /> - Deal with Italian customers via phone, email and live chat.<br /> - Solving problems.<br /> - To provide support and the required information.<br /> - Work closely with other departments.<br /> <br /> Requirements:<br /> <br /> - Good communications skills in Italian language at a native level.<br /> - Good level in English language. <br /> - Willing to work on rotation shifts, including public holidays and weekends.<br /> - Willing to learn about the iGaming industry.<br /> - Previous experience dealing with customers via phone, email and chat.<br /> - Based in Gibraltar already.<br /> <br /> If interested, send applications to: patricia@bettingconnections.com <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4537962/ITALIAN-SPEAKING-CUSTOMER-SERVICE-GIBRALTAR
German speaking Customer Support Agent Gehalt: 20,000
Standort: Gibraltar
Sprachen: Deutsch
Veröffentlichung: 5th Dec 2014

German speaking Customer Service Agent<br /> <br /> The Person<br /> <br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> The Role<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> Essential Skills<br /> <br /> • Native level German speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> <br /> For more information on this role email me direct on Sennette@bettingconnections.com<br /> ]]>
http://www.toplanguagejobs.de/job/4486342/German-speaking-Customer-Support-Agent
French speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 17th Dec 2014

The Person<br /> <br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> <br /> The Role<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> <br /> Essential Skills<br /> <br /> • Native-level French speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/4512222/French-speaking-Customer-Service-Agent-Gibraltar
German speaking Customer Service Agent - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 17th Dec 2014

The Person<br /> <br /> • A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.<br /> • Confident to make decisions with the ability to exchange, analyse, and interpret information.<br /> • You will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.<br /> • You should possess logical reasoning skills with an analytical approach and be willing to work shifts. <br /> The Role<br /> <br /> • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues<br /> • Assessing individual issues and taking appropriate action to ensure customer needs are met<br /> • Working in coordination with other teams based at different locations that share similar objectives<br /> • Escalating system anomalies and general issues faced by customers to the relevant party<br /> • Understanding Standard Operating Procedures and delivering service / quality standards to agreed levels <br /> Essential Skills<br /> <br /> • Native level German speaker<br /> • Excellent communication and interpersonal skills<br /> • Ability to perform well in a multi-task/cultural and ever changing dynamic environment<br /> • Basic knowledge of MS Office applications<br /> • Knowledge of other languages of advantage desirable<br /> • Educated to degree level or equivalent<br /> • Basic knowledge of online gaming - games and payment processing.<br /> ]]>
http://www.toplanguagejobs.de/job/4512232/German-speaking-Customer-Service-Agent-Gibraltar
FRENCH SPEAKING CUSTOMER SERVICE - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Französisch
Veröffentlichung: 4th Dec 2014

Our client, an iGaming company based in Gibraltar is looking for French Speaking Customer Service agents to join their team!!<br /> <br /> Responsibilities:<br /> <br /> - Customer support via email, phone and live chat.<br /> - Solving problems<br /> - Provide the required information ensuring a good level of service<br /> - Work closely with other departments<br /> <br /> Requirements:<br /> <br /> - Native level of French<br /> - Willing to work on shifts<br /> - Candidates based already in Gibraltar<br /> - Good communications skills<br /> <br /> If interested send your application to: patricia@bettingconnections.com]]>
http://www.toplanguagejobs.de/job/4483712/FRENCH-SPEAKING-CUSTOMER-SERVICE-GIBRALTAR
GERMAN SPEAKING CUSTOMER SERVICE - GIBRALTAR Gehalt: Attractive
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
Veröffentlichung: 4th Dec 2014

Our client, an iGaming company based in Gibraltar is looking for German Speaking Customer Service agent to join their team!!<br /> <br /> Responsibilities:<br /> <br /> - Customer support via email, phone and live chat.<br /> - Solving problems<br /> - Provide the required information ensuring a good level of service<br /> - Work closely with other departments<br /> <br /> Requirements:<br /> <br /> - Native level of German<br /> - Willing to work on shifts<br /> - Candidates based already in Gibraltar<br /> - Good communications skills<br /> <br /> If interested send your application to: patricia@bettingconnections.com]]>
http://www.toplanguagejobs.de/job/4483702/GERMAN-SPEAKING-CUSTOMER-SERVICE-GIBRALTAR
Bilingual Customer Service, Sales & VIP Advisors - Online Gaming - Gibraltar Gehalt: 17000 - 23000
Standort: Gibraltar, Gibraltar
Sprachen: Dänisch, Deutsch, Mandarin
Veröffentlichung: 5th Dec 2014

Bilingual Careers - English speaking German, Danish, Chinese (Mandarin), French. Customer Service & VIP Agents needed urgently to work in the Online Gaming industry in Gibraltar / Southern Spain - Relocation packages included!<br /> <br /> Customer Service Representatives (CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> Sales Agents will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> VIP Agents and Account Managers will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> Online Gaming:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> Benefits of living in Gibraltar / Southern Spain:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> Duties and Responsibilities: <br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> Skills and Qualifications: <br /> • Minimum 1-2 years experience working in a Customer Service environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Results orientated <br /> <br /> <br /> Relocation packages will be offered to successful candidates. However, certain positions are only open to candidates already living locally. <br /> <br /> Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain.<br /> ]]>
http://www.toplanguagejobs.de/job/1778221/Bilingual-Customer-Service-Sales-VIP-Advisors-Online-Gaming-Gibraltar