Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs German Member Support Representative Gehalt: £17,500 - £18,500
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Deutsch
VerΓΆffentlichung: 31st Jan 2016

This role offers a competitive salary and relocation package, with full comprehensive training in a dynamic working environment!<br /> <br /> We are located in Gibraltar, a peninsula located off the south coast of southern Spain. Enjoying over 300 days of sunshine per year, the hub of the online gaming industry, Gibraltar is an ideal location for professionals looking to push ahead with their career as well as enjoying an unparalleled lifestyle.<br /> <br /> <br /> 1 ROLE PURPOSE:<br /> <br /> To ensure that the service given to 888 customers and those of our partners is of the highest standard in the industry<br /> <br /> 2 RESPONSIBILITIES<br /> <br /> • Provide the highest level of support to our members via email, phone and live chat on a range of issues; such as game enquiries, helping with deposits, cashing out of funds etc.<br /> <br /> • To maximize member retention through promotion of various events, activities, bonus offers etc.<br /> <br /> • To maximize revenue opportunities by offering relevant deposit methods<br /> <br /> • Translations for the Support Department, and any other department in the company as required<br /> <br /> • Outbound projects as required<br /> <br /> • Testing of new games, products and software as required<br /> <br /> • More experienced MSRs may be asked to assist with the mentoring of new members to the team<br /> <br /> <br /> 3 TECHNICAL SKILLS<br /> <br /> Computer skills, Excel, and proficiency in other MS Office programs<br /> <br /> <br /> 4 KNOWLEDGE AND EXPERIENCE<br /> <br /> • Customer service experience<br /> • Online gaming experience would be desirable<br /> <br /> 5 Person Specification<br /> <br /> • Excellent written and oral communication skills<br /> • Good interpersonal skills<br /> • Confident Oral Communicator<br /> • Able to show empathy<br /> • Strong Team Player<br /> • Patient and Diplomatic<br /> <br /> 6 WORKING HOURS<br /> <br /> The Support Department operates a variety of 8 hour shifts (with 1 hour paid break). Shifts could be: 0800-1600, 1600 – 0000, 0000-0800, 1200- 2000, 1000-1800. MSRs are required to work 5 shifts in any given week with 2 days off which may be split.<br /> Bank Holidays are considered normal working days.<br /> <br /> 7 KEY PERFORMANCE INDICATORS <br /> <br /> • High level of service provided to members - as measured though periodic evaluations, and though quarterly Customer Satisfaction Surveys<br /> <br /> • Achievement in reaching Support Operational Goals<br /> • MSRs are measured in the following KPI’s:<br /> • Quality of Support given to members<br /> • Productivity<br /> • Revenue<br /> <br /> 8 KEY COMPETENCIES<br /> <br /> • High level of trust<br /> • Team working<br /> • Reasoning and analytical ability<br /> ]]>
http://www.toplanguagejobs.de/job/4593872/German-Member-Support-Representative
MARKETS SPECIALIST- CUSTOMER - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Jan 2016

• As a market specialist you will be an expert in our market strategy and will support our Ac-count Management and sales team in leading the way for our customers.<br /> • You will be expert as discussing complex scenarios and regulations in a simple way with our customers to ensure they are ready to partner us when entering new markets.<br /> • You enjoy making even the most complex regulatory process easy to understand and follow!<br /> • You will be comfortable and accomplished at presenting to executive, senior and junior em-ployees alike.<br /> • On top of your time spent with our customers you will have an important role providing in-formation to the market and product team based on customer/market and regulatory trends.<br /> • You will therefore work most closely with Senior Product Managers, compliance and Ac-count Management & Sales teams.<br /> • You will be proactive in identifying where and how we could improve our overall product and service offering to be our operators number 1 choice when entering new markets.<br /> <br /> Your background?<br /> To succeed in the role of a market specialist, you will love working in a face paced technical company and love working with customer – in short finding ways to make their lives easier. You are likely to have experience of working as a account manager, consultant or product owner – perhaps within a regulated industry e.g. financial services, healthcare or gambling but this is not a must! Above all else you will have the passion and attitude that ensures our customers are prepared for the most demanding on market entries.<br /> <br /> Additional assets:<br /> • You are positive, proactive and always enthusiastic in finding simple solutions to complex problems.<br /> • You understand what is needed by business customer and what works in relation to what is required for a successful business<br /> • You have been the central point for product and/or market entry decisions within gaming or a similar regulated industry<br /> • You have experience in writing requirements<br /> • You are able to articulate complex issues so they are simple to understand<br /> • You have previously analysed and evaluated regulations and their impact on the organisa-tion and products enabling you to design effective/efficient solutions to meet the require-ments.<br /> • You have experience of working in a fast changing environment<br /> • You combine business knowledge with strong technical understanding<br /> • You are good at building relationships both externally and internally<br /> • You have a good command of English, both spoken and written’<br /> ]]>
http://www.toplanguagejobs.de/job/6142922/MARKETS-SPECIALIST-CUSTOMER-Gibraltar
German Speaking Customer Service Gehalt: £20k - 22k per year + Relocation
Standort: Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 12th Feb 2016

German Speaking Customer Service<br /> <br /> Gibraltar<br /> <br /> £20-22k + relocation<br /> <br /> Assisting German speaking customers regards queries about their accounts or transactions that they have done by phone, email and live chat.<br /> <br /> Essential criteria<br /> <br /> * Native level German<br /> * Fluent English<br /> * At least 1 years customer service experience<br /> * Interest in sports and an understanding of betting<br /> <br /> Rental assistance for the 1 st three months if not local, flights/transport to Gibraltar and up to £250 for relocation expenses.<br /> <br /> Recruitment Direct is acting as a recruitment agency]]>
http://www.toplanguagejobs.de/job/6345732/German-Speaking-Customer-Service
SALESFORCE ADMINISTRATOR - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Jan 2016

Main Tasks/Responsibilities<br /> • Configuration and maintenance of paysafecard's Salesforce org including coding<br /> • Support stakeholders with defining requirements and writing tickets<br /> • Running reports<br /> • Data migrations using Excel and Data Loader<br /> • Take lead responsibility for the Salesforce implementation of major projects from start to finish<br /> • Service and training for Salesforce users<br /> <br /> Education and Experience<br /> • Completed general studies (A-levels) required; university degree or technical college advantageous<br /> • 2-3 years professional experience in Salesforce administration<br /> • Experience in Apex and Visualforce is a big advantage <br /> • General Knowledge and Technical Skills<br /> • Programming experience is not required<br /> • Very good knowledge of MS-Office required<br /> • Very good English skills required, German a big advantage <br /> <br /> Interpersonal Skills<br /> • Communicate effectively with business stakeholders<br /> • Strong analytical skills with an eye for detail<br /> • Independent, collaborative and pro-active working style<br /> • Hands-on mentality<br /> • High sense of responsibility<br /> ]]>
http://www.toplanguagejobs.de/job/6189542/SALESFORCE-ADMINISTRATOR-Gibraltar
SENIOR GAMING PLATFORM PRODUCT OWNER - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 28th Jan 2016

Our client’s mission is to be the home of entertainment to their customers: providing a good variety of games, an exceptional and user-friendly online gaming experience (on any platform), within a secure, trusted and regulated environment.<br /> <br /> Responsibilities:<br /> Team Management:<br /> • Recruitment, mentoring, training, motivation and retention of team members. <br /> • Setting and continual monitoring of team member objectives <br /> • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures. <br /> Product Ownership:<br /> • Owning the strategic roadmap initiatives for the gaming platform <br /> o Creating the high level feature set for the initiatives <br /> o Working with Product owner team members to ensure understanding of features and breakdown into deliverable low level feature sets <br /> o Manage strategic blockers to delivery <br /> o Manage and communicate delivery to business <br /> • Product KPI responsibilities <br /> o Identify core product KPIs <br /> o Monitor and regularly communicate KPI data across the business <br /> o Own the responsibility of identifying and driving forward initiatives to improve KPIs<br /> • Product knowledge <br /> o Gain expert knowledge of gaming platform products <br /> o Carry out competitor analysis across industry, identify potential product enhancements and drive forward with the business <br /> Business Relationships:<br /> • Understanding the business processes and procedures, goals and working practices to ena-ble delivery of high quality and usable business features <br /> • Building of strong relationships between product and the business units across the group <br /> <br /> Requirements:<br /> <br /> • 5yrs online gaming experience, game provider experience a benefit <br /> • Minimum 2 yrs team management experience <br /> • Proven mentoring, motivational and influencing behaviours <br /> • Ability to quickly gain in depth understanding of business processes and systems <br /> • Excellent communication skills both verbal and written <br /> • Experience in agile methodology a benefit <br /> • JIRA knowledge a benefit <br /> • Flexible in changing environment and can adapt quickly to changing business priorities <br /> • Strong organisation skills <br /> • Pro-active and enthusiastic to learn<br /> ]]>
http://www.toplanguagejobs.de/job/6213362/SENIOR-GAMING-PLATFORM-PRODUCT-OWNER-Gibraltar
German Speaking Customer Service - Gibraltar Gehalt: up to £22000
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 12th Feb 2016

German Speaking Customer Service<br /> Gibraltar<br /> £20-22k + relocation<br /> <br /> Assisting German speaking customers regards queries about their accounts or transactions that they have done by phone, email and live chat.<br /> <br /> Essential criteria<br /> Native level German<br /> Fluent English<br /> At least 1 years customer service experience<br /> Interest in sports and an understanding of betting<br /> <br /> Rental assistance for the 1st three months if not local, flights/transport to Gibraltar and up to £250 for relocation expenses.<br /> Recruitment Direct is acting as a recruitment agency]]>
http://www.toplanguagejobs.de/job/6287302/German-Speaking-Customer-Service-Gibraltar
MARKETS SPECIALIST- PRODUCT - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Jan 2016

• As a market specialist you have an important role providing information and insight based on your knowledge in order to set the strategy and set future direction for the organisation for new and existing markets. <br /> • You will therefore work closely with senior game and platform PO’s, compliance and certification to ensure we stay ahead of the competition are 1st to market with our products.<br /> • Other key internal contacts include Account Managament and Sales, Operations, and Project managers.<br /> • You will become an internal expert for our product offering in our markets and will ensure that this information is communicated internally inc.<br /> • Maintain the product portfolio that can / cannot be offered in each market.<br /> • You will support senior PO’s in keeping the product team at the forefront of any changes happening in existing/new markets in order that we can drive and plan both changes & improvements at an early stage.<br /> • You ensure that the company is aware of market trends and collate market leading ideas for improvements from both internal and external sources.<br /> • You will be comfortable with reviewing regulations & requirements and dealing with internal and external legal documentation<br /> • You will provide information and requirements to the wider PO team to ensure required product related improvements can be planned for and completed efficiently.<br /> • You will be proactive in identifying where and how we could improve our overall product and service offering to be our operators number 1 choice when entering new markets.<br /> • You will contribute in the release planning process.<br /> • Your background? To succeed in the role of a market specialist, you will be comfortable working in a face paced technical company. <br /> • You will also have experience of working as a product owner, requirements/business analyst or have worked in certification/compliance within a regulated industry e.g. financial services, healthcare or gambling.<br /> <br /> Additional assets:<br /> • You are positive, proactive and always enthusiastic in finding simple solutions to complex problems.<br /> • You understand what is needed by business customer and what works in relation to what is required for a successful business<br /> • You have been the central point for product and/or market entry decisions within gaming or a similar regulated industry<br /> • You have experience in writing requirements<br /> • You are able to articulate complex issues so they are simple to understand<br /> • You have previously analysed and evaluated regulations and their impact on the organisation and products enabling you to design effective/efficient solutions to meet the requirements.<br /> • You have experience of working in a fast changing environment<br /> • You combine business knowledge with strong technical understanding<br /> • You are good at building relationships both externally and internally<br /> • You have a good command of English, both spoken and written’<br /> ]]>
http://www.toplanguagejobs.de/job/6142942/MARKETS-SPECIALIST-PRODUCT-Gibraltar
ACCOUNT MANAGER - GIBRALTAR Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 22nd Jan 2016

Our client is looking for an Account Manager to join their Gaming and Gambling division based in Gibraltar. Responsible for building and developing relationships with existing merchants by supporting and offering additional solutions and ultimately growing our customer base and maximising revenue. This role provides a fantastic opportunity to make your mark with an award winning organisation that is moving into the next stage of its global development.<br /> <br /> Responsibilities:<br /> <br /> • Account Manager, key accounts for the Gambling and Gaming industry<br /> • Create and drive new business through sales pitches, presentations and sales propositions by up selling new solutions to existing customers<br /> • Organise, attend and represent the company at events and exhibitions tailored to the Gambling industry<br /> • Grow turnover and increase the size of the customer base by acquiring a larger portion of their business<br /> • Liaise with marketing and product teams to ensure constant benchmarking and price comparisons<br /> • Support the team by participating in multiple development projects to increase and strengthen the effectiveness of the account managers<br /> <br /> Essential Skills:<br /> <br /> • Outstanding experience in building and developing relationships with existing customers<br /> • Previous experience in building new business is an asset<br /> • Outstanding interpersonal communication and analytical skills<br /> • Knowledge of eCommerce and online payment industries<br /> • Understanding of website design and basic HTML coding<br /> • A disciplined self-starter, results driven and committed to achieving career recognition and financial reward<br /> • Ability to lead by example and present a professional image<br /> • High Internet affinity along with proficiency in MS Office tools (PowerPoint, Outlook, Excel)<br /> • Degree in a business or related field<br /> • Fluent in English and another European language is a bonus<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/6101902/ACCOUNT-MANAGER-GIBRALTAR