Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs German VIP Manager - Online Gaming Gehalt: Competitve
Standort: Gibraltar, Gibraltar
Sprachen: Deutsch
VerΓΆffentlichung: 29th Sep 2014

German VIP Manager | Online Gaming Innovator | Gibraltar<br /> Salary: Attractive + Relocation Assistance<br /> <br /> Our client, a world leader in their field, is looking to appoint a passionate, emphatic and service orientated self-starter who loves taking on the challenge of developing our client’s entire VIP customer base. You will be given full responsibility to develop, retain and reactivate VIP customers through creative, pro-active and highly personal campaigns. By monitoring individual customer performance, anticipating needs and gaining feedback you’ll be able to ensure an exceptional customer experience. You are driven by bottom line impact, are great at building ongoing relationships and are motivated to deliver first class VIP service across all touchpoints to increase customer value.<br /> This challenging yet exciting VIP Manager opportunity will see the successful candidate take on the following responsibilities:<br /> <br /> • Identify, convert, retain and reactivate VIP customers<br /> • Increase VIP customer lifetime value<br /> • Set up and deliver highly tailored, individual campaigns<br /> • Pro-actively approach (potential) VIPs through all communication channels (chat, telephone, email, etc)<br /> • Deliver key insights for opportunities to improve VIP management performance<br /> • Closely monitor and report on individual<br /> <br /> If this is the opportunity you have been looking for then you will need to have the following skills and experience:<br /> • Native level German speaker and fluent in English<br /> • Outstanding experience in delivering exceptional VIP service, ideally within the online gaming industry<br /> • Outstanding interpersonal communication and analytical skills<br /> • Outstanding experience in building and developing relationships with existing customers<br /> • A creative, disciplined and result driven self-starter<br /> • Extensive experience with utilising a range of communication channels to drive customer behaviour<br /> So if you would like to take on this exciting VIP Manager position, offering excellent career growth, ongoing training and development working for an exciting company then send your CV to Danielle Nason at Castle Hill Recruitment in Gibraltar. <br /> <br /> If you would like further details on living/working in Gibraltar and being part of the gaming industry, please watch our YouTube video "Relocation to Gibraltar and working in the Online Gaming industry"<br /> ]]>
http://www.toplanguagejobs.de/job/4205412/German-VIP-Manager-Online-Gaming
VIP Executive Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 15th Oct 2014

Key Responsibilities<br /> <br /> • Be the first point of contact for VIP players via reactive phone, email and chat<br /> • Establish personal relationships with VIP players<br /> • Evaluate and monitor VIP players to ensure maximum lifetime value<br /> • Reach out to players proactively to reactivate dormant accounts<br /> • Identify players with VIP potential and act accordingly<br /> • Supporting VIP manager with marketing processes<br /> <br /> Knowledge, Skills & Experience<br /> <br /> • At least 2 years proven experience in VIP or high-end customer service<br /> • Experience communicating with customers by phone, email and chat<br /> • Good commercial knowledge of gaming, particularly casino<br /> • A flair for numbers and a good commercial understanding of how a casino works<br /> • Technically minded, a fast learner <br /> • Proven experience in planning and executing marketing campaigns<br /> • Self-motivated with the ability to work alone and take initiative<br /> • Exceptional communication skills<br /> • High level of IT skill, tech-savvy <br /> • Native English speaking<br /> ]]>
http://www.toplanguagejobs.de/job/4276091/VIP-Executive-Gibraltar
Amazing Bilingual positions, Relocate to the sun - Online Gaming (Casino / Sports / Games) Gehalt: £20000 - £26000
Standort: Gibraltar, Gibraltar, Spain
Sprachen: Dänisch, Mandarin
VerΓΆffentlichung: 3rd Oct 2014

Castle Hill Recruitment in Gibraltar are recruiting for bilingual professionals to work in various different types of positions for some of the world leading online gaming companies in Gibraltar. <br /> <br /> Chinese (Mandarin), Danish Bilingual and Multilingual Customer Advisors, VIP Customer Advisors, and Warm Sales Agents. Occasionally we have requirements for other languages such as German, Swedish, Italian, Danish, French, Dutch, Spanish, Bulgarian, Romanian, Croatian, Arabic. <br /> <br /> Successful candidates will be working in the exciting online gaming industry (Sportbetting / Casino / Bingo / Games / Poker), offering excellent career progression opportunities. Best of all, the positions are located in Sunny Gibraltar, on the tip of Southern Spain! Most of the companies offer relocation packages and excellent benefits! <br /> <br /> We are recruiting for 3 different types of positions:<br /> <br /> 1. CUSTOMER SERVICE ADVISORS will be experienced service specialists supporting customers via chat, email and/or phones. The CSA's will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games. <br /> <br /> 2. SALES AGENTS will ideally need to have some sales experience, and be comfortable working to sales targets and KPI's. You will be contacting warm leads, and offering rewards & bonuses, and also helping customers with enquries. <br /> <br /> 3. VIP AGENTS and ACCOUNT MANAGERS will be experienced in dealing with corporate or VIP customers, or have worked in a B2B sales environment. Only the most outstanding communicators will be considered for these high level positions, and fast-track career progression will be provided for the successful candidates.<br /> <br /> ONLINE GAMING:<br /> <br /> Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.<br /> <br /> BENEFITS OF LIVING IN GIBRALTAR / SOUTHERN SPAIN:<br /> <br /> • 300 days of sunshine per year<br /> • Easily accessible to the rest of Europe from Gibraltar and Malaga airports<br /> • Close to Marbella, Seville, Granada, Cadiz, Rhonda, Tarifa.<br /> • Skiing at Sierra Nevada within 3 hours drive<br /> • Relaxed and social way of life<br /> • Multicultural communities in Gibraltar and surrounding areas <br /> • Great for food lovers with a huge variety of restaurants, tapas bars and food markets <br /> • Lots of festivals and community events all year round<br /> • Low cost of living in Spain, with a huge selection of accommodation and areas to live<br /> • Free Sport in Gibraltar – Football, Tennis, Paddle, Swimming<br /> • Excellent English speaking schools in Gibraltar<br /> <br /> RESPONSIBILITIES<br /> <br /> • Provide first contact resolution of customer issues via chat, e-mail and/or phones <br /> • Troubleshoot and handle the most complicated and sensitive of customer inquiries <br /> • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs <br /> • Take personal ownership of customer requests and provide our clients world-class level of support <br /> • Maintain accountability for accurate and timely assistance to our customers. <br /> • Maintain security and confidentiality of internal information and customer/account information <br /> • Escalate and communicate any customer well-being issues <br /> <br /> REQUIREMENTS:<br /> <br /> • Good experience of working in a Customer Service or sales environment <br /> • Excellent Customer Service skills with proven quality track record <br /> • Verbal and written fluency in English & one other language <br /> • Team player with a positive attitude <br /> • Ability to handle stressful situations <br /> • Willingness to be flexible <br /> • Degree education is an advantage<br /> <br /> Relocation packages will be offered to successful candidates, however for certain positions / clients will only consider candidates already living locally. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain. Only candidates holding an EU passport will be considered for most positions but visa's will be provided for Chinese Agents if required. <br /> <br /> Please also take a look at our YouTube video "Relocation to Gibraltar and working in the Online Gaming Industry".<br /> <br /> Please contact Castle Hill Recruitment for more information.]]>
http://www.toplanguagejobs.de/job/3267851/Amazing-Bilingual-positions-Relocate-to-the-sun-Online-Gaming-Casino-Sports-Games
Business Stats Analyst / Marketing Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 9th Oct 2014

The role: <br /> <br /> To proactively monitor, analyse and optimise business performance, providing reports and analysis based on various data to support Business decisions.<br /> <br /> Duties and Responsibilities:<br /> <br /> • Analysing operational and marketing activity of the business including suggestions for measurable tests and improvements.<br /> • Querying relational databases and data manipulation using SQL.<br /> • Working closely with business areas to gain full insight into business requirements, dependencies and impacts.<br /> • Effectively communicate to the business, analysis of complex business issues in an easily understandable way.<br /> • Using statistical tools, e.g. Excel, SQL & SPSS for designing and presenting conclusions effectively.<br /> • Proactively identifying areas for improvement with existing tools.<br /> <br /> Qualifications and Experience:<br /> <br /> Essential:<br /> <br /> • Degree or equivalent qualification with an understanding of mathematics, marketing analysis or an economic discipline<br /> • Previous experience in an analytical position (preferably blue chip company either Financial Services / Insurance / Gaming / Telecoms)<br /> • Sound skills in Microsoft Excel and other statistical tools<br /> • SQL skills with experience of working with large datasets<br /> <br /> Desirable:<br /> <br /> • Experience of advanced statistical analysis and reporting<br /> • Experience of working in an on-line gaming environment<br /> • Previous business reporting experience<br /> • Experience of Modelling and data mining<br /> <br /> Skills and Competencies:<br /> <br /> • Strong math/statistical/analytical background<br /> • Self managed strategic thinker with ability to be a strong team player <br /> • Extremely creative with an aptitude and passion for problem solving and solutions driven<br /> • Strong business/commercial and customer focus with up to date knowledge of current and future economic and financial trends<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4250962/Business-Stats-Analyst-Marketing-Analyst-Gibraltar
Operations Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 2nd Oct 2014

Responsibilities and accountabilities:<br /> <br /> • Providing Customer Operations with day to day reports to support ongoing operations and decision making aimed at meeting set objectives as required. <br /> This includes (but not limited to):<br /> o Daily performance reporting, building into weekly and periodic reports.<br /> o Ad-hoc reporting on issues arising from day-to-day work and impact.<br /> o Reporting for both Customer Support and Conversion Operations.<br /> o Reporting on operational abnormalities.<br /> • Providing Customer Operations with reports enabling agent and team management and operations functions <br /> • Regular review of KPI performance<br /> • Proactive engagement in the “plan – execute – steer” cycle for the Customer Operations department in order to ensure optimized process and target delivery<br /> • Responsible for providing QA reports to the department.<br /> • Report on qualitative analysis trends of contact drivers and provide tangible insights with actionable recommendations. <br /> • Develop, maintain and drive policies that will improve reporting capabilities and data capture to lead to excellent customer satisfaction and perfect those policies by working closely with the team.<br /> • Ensure all reports are directly communicated to the Operations management team.<br /> • Work with the Operations Manager and the Operations QA and Training Manager to provide and deliver reports, analysis and insights as required by the business.<br /> • Put in place reporting to support reward and recognition programs keeping retention levels high and absentee levels to a minimum.<br /> • Work with the Project Development Manager and Head of Customer Operations to drive improvement across the department.<br /> • Responsible for providing reporting and analytics for forecasting and budgeting to the Head of Customer Operations.<br /> • Work with the Analytics team under the Head of Analytics’ guidance to work according to agreed methodology.<br /> • Work closely with the BI team to ensure reporting tools and systems are maintained and developed to facilitate the reporting needs of the Customer Operations.<br /> <br /> Knowledge/Expertise/Skills:<br /> <br /> • Analytical and inquisitive mind set, capability to interpret data and drive business decisions.<br /> • Experience of problem solving and providing recommendations to business issues.<br /> • Ability to work across functions and locations.<br /> • Ability to present a sound business case and findings as a result of interpreting large amounts of data.<br /> • Ability to manage time efficiently and prioritise workload<br /> • Experience of MS Office suite essential, particularly MS Excel (Advanced) and MS Access<br /> • Knowledge of SQL and VBA – advantageous.<br /> • Experience within an online gaming support centre – desirable.<br /> • Very strong communications skills (written, verbal and presentational) – essential.<br /> • Strong organisational skills and experience of balancing multiple projects at once– essential.<br /> • Understanding of financial reporting (including income statements and balance sheets – desirable)<br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4184891/Operations-Analyst-Gibraltar
Swedish telesales coach Gehalt: Attractive
Standort: Gibraltar
Sprachen: Schwedisch
VerΓΆffentlichung: 20th Oct 2014

We are looking to recruit an experienced Telesales Coach to join one of our prestigious clients who are going through a successful period of growth. Our client focuses on providing exceptional contact center services the Swedish market. You will need to possess a passion for exceeding targets, have a hunger for success, competitive, a people’s person and a keen focus on coaching people.<br /> <br /> Responsibilities:<br /> <br /> • Recruit, train, coach and supervise a team of outbound sales agents <br /> • Manage, lead and motivate teams, side by side coaching<br /> • Management of agents with KPI's and SLA criteria<br /> • Educating key skills such as getting past Gatekeepers, qualifying a lead, pipelining calls etc<br /> • Devise and manage sales plans and targets<br /> • Responsible for the creation of weekly performance reports<br /> • Responsible for assessing sales performance and reviewing agent performance and taking action accordingly<br /> • Creating personal development plans and implementing formal sales training techniques<br /> ]]>
http://www.toplanguagejobs.de/job/4293971/Swedish-telesales-coach
head of Casino - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 2nd Oct 2014

As the Head of Casino you will be responsible for the implementation of Casino’s product and mar-keting strategy, budgets and tactics, as well as ensuring the achievement of the P&L (EBITDA).<br /> <br /> You will report into the Director GI Gaming.<br /> <br /> Working closely together with the central marketing team, customer management, BI and Finance in order to ensure NGR and EBITDA delivery for the Casino brand.<br /> <br /> Responsibilities:<br /> <br /> • Management of the Casino team including resource planning and performance man-agement<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services<br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management excluding VIP team ( which will work closely with Head of Ca-sino but not reporting into this function)<br /> • Working with internal delivery team and Playtech to ensure that the Casino brand and por-tal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with Playtech to develop exclusive, innovative new casino products and on differentiation strategy<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Oversee casino operations team and drive performance to achieve annual budget<br /> • Oversee delivery of annual Casino marketing strategy and its tactical plans<br /> • Ownership and management of marketing spend budget<br /> • Overseeing multi channel marketing campaigns and promotional plans<br /> • Work closely with customer delivery team to develop a market leading tablet/mobile casino product <br /> <br /> Primary responsibilities: <br /> <br /> • P&L (EBITDA) accountability for the Casino brand – ensure profitable growth of the Casino business<br /> • Setting overall vision, goals, strategies and tactical plans for the Casino brand<br /> • Including see through its implementation<br /> • Full management over Casino domains including, onsite promotions, Player operations etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business per-formance <br /> <br /> Requirements:<br /> <br /> • Minimum of 5 years in managing a Casino operation or as Head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4022892/head-of-Casino-Gibraltar
Jira Administrator - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 7th Oct 2014

Able to install, integrate and administer Atlassian Tools: JIRA, Confluence, Bamboo, etc.<br /> <br /> Responsible to install and integrate seamlessly Atlassian Tools.<br /> <br /> Administer the JIRA and Confluence instances on a day to day basis including performance tun-ing/scaling the instances<br /> <br /> Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.<br /> <br /> Grant user permission to projects according to the role given by the company.<br /> <br /> Perform project-to-project and/or instance-to-instance data migration<br /> <br /> Ability to lead and provide technical assistance during major JIRA, Confluence and add-ons upgrades<br /> <br /> Work closely with developers, product managers, project managers, operations staff in other teams on ops projects.<br /> <br /> Schedule and coordinate maintenance for critical systems.<br /> <br /> Responsibilities:<br /> <br /> • Expert level tool administration knowledge on JIRA & Confluence<br /> • Should have performed tool upgrades to latest versions available in the market (especially JIRA & Confluence)<br /> • Solid UNIX/Linux Administration skills<br /> • Experience using/extending REST services provided by Atlassian<br /> • Excellent problem solving skills, process implementation skills<br /> • Skilful in handling support requests at the same time managing various other projects run-ning parallel<br /> • Experience to work with Tomcat and Apache<br /> • Knowledge of core Java, SQL (databases) <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4184841/Jira-Administrator-Gibraltar
Sportsbook Product Owner - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Andere Sprachen
VerΓΆffentlichung: 7th Oct 2014

We are looking for a Sportsbook Product Owner to join a successful iGaming technologyprovider based in Gibraltar. Renowned for using cutting edge technologies and delivering first class technology solutions, this company is experiencing tremendous business success and continual growth. As part of that expansion there is a need for a talented Sportsbook Product owner to join the team.<br /> <br /> The Sportsbook Product Owner will be responsible for specifying the user behaviour, features, and characteristics of the Sportsbook platform based on detailed investigation and study of user needs and requirements.<br /> <br /> As someone who will be liaising with business drivers, end-users, and technical personnel, the product owner should possess excellent written and verbal English skills as well as having a strong grasp of technical concepts while being able to convey these in practical terms to non-technical people. Experience working in a global on-line environment is a must.<br /> <br /> The ideal candidate would have at least 3 years of experience in an Sportsbook Product Owners role, or similar, working on different Sportsbook development projects within the on-line gaming sector, with a strong grasp of the complex interplay of software systems while keeping abreast of technological developments.<br /> <br /> Tasks and responsibilities<br /> <br /> • Elicit user requirements and liaise with various project stakeholders to come up with comprehensive and detailed requirements for the projects being undertaken. <br /> • These will include Trading solutions, User Experience and third party integrations<br /> • Participate in group interactions designed to extract important business practices and assumptions and translate these into actionable specifications.<br /> • Conduct research, perform detailed analysis, lead Show and Tells and justify recommended solutions.<br /> • Establish and maintain relations with various personalities, including developers, end-users, vendors, solution providers, and stakeholders.<br /> • Work with the development team to ensure business priorities are delivered in accordance with the overall product roadmap<br /> • Create and maintain release notes, user guides and other communication documentation for internal customer<br /> <br /> Personal profile<br /> <br /> The successful candidate will be required to interact daily with all areas and levels of the business. Theymust be able to demonstrate an ability to manage both external demands and internal constraints, balancing shifting day-to-day priorities with the longer term project work in this fast moving industry.<br /> <br /> Candidates should be self-starters, with a high attention to detail and are comfortable with the technical nature of this position.<br /> <br /> Mandatory skills and experience:<br /> <br /> • At least three years in a Product Owners role, or similar, to have previously worked for a Sportsbook operator;<br /> • To have worked on multiple projects and channels including mobile and internet;<br /> • Can prioritise requirements according to the business needs to achieve the desired deliverables;<br /> • Strong understanding of the processes and interactions in a Sportsbook and an in depth understanding of data feeds, trading, bet placement and settlement;<br /> • Experience in customer journey mapping and customer experience management; <br /> • Ability to understand, analyse and evaluate business processes;<br /> • Creative, analytical, and with strong problem solving skills;<br /> • Independent but collaborative, driven, assertive, and willing to work on simultaneous projects.<br /> <br /> Desirable skills and experience<br /> <br /> • Experience or knowledge of Agile methodologies<br /> • Relevant technical background in web technologies or background in software development<br /> <br /> <br /> <br /> <br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4218191/Sportsbook-Product-Owner-Gibraltar
Head of Bingo - Gibraltar Gehalt: Doe
Standort: Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 7th Oct 2014

As the Head of Bingo, you will be responsible for the implementation of Bingo marketing strategy operations, budgets and tactics, as well as being responsible for the brand acquisition and retention budgets <br /> <br /> You will report directly into the Director GI Gaming. <br /> <br /> Working closely together with the central marketing team, customer management, BI and Finance teams you will be focused on delivery of NGR and EBITDA target for the Bingo site<br /> <br /> Key areas for the Bingo Head are; <br /> <br /> • Management of the Bingo team including resource planning and performance management<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing. <br /> • Co-operate with Customer Operations including transactional services <br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management.<br /> • Working with internal delivery team and Playtech to ensure that the Bingo product and portal remains competitive <br /> • Work closely with third party suppliers to source new products for the site <br /> • Work closely with Playtech to develop exclusive, innovative new products<br /> • Work closely with web TV team to develop a market leading experience <br /> • Oversee Bingo operations team and drive performance to achieve annual budget<br /> • Oversee delivery of annual Bingo marketing strategy and its tactical plans <br /> • Ownership and management of marketing spend budget<br /> • Overseeing multi channel marketing campaigns and promotional plans <br /> <br /> Primary Responsibilities:<br /> <br /> • P&L (EBITDA) accountability for the Bingo product – ensure profitable growth of the Casino business <br /> • Setting overall vision, goals, strategies and tactical plans for the Bingo product – including see through its implementation<br /> • Full management over Bingo domains including onsite promotions, player operations etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> Ensuring that clear messages are given internally and externally about business performance<br /> <br /> Knowledge/Expertise/Qualifications:<br /> <br /> • Minimum of 5 years in managing a Bingo operation or as Head of Bingo Marketing with a leading Bingo brand <br /> • Strong product understanding and competitive knowledge <br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L <br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills <br /> • Ability to formulate and present a business case and business plan to a diverse audience.<br /> ]]>
http://www.toplanguagejobs.de/job/4122592/Head-of-Bingo-Gibraltar
English speaking Customer Support Team Manager - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 7th Oct 2014

Role Purpose:<br /> <br /> To plan and monitor the customer support operation for the Interactive business including proactive and reactive responses. Provide a quality assurance function for the operation.<br /> <br /> Accountabilities & Responsibilities<br /> <br /> • Overall accountability and responsibility for a Team’s performance and attendance.<br /> • To lead and develop Customer Support Executives to deliver excellence in Customer Service. <br /> • Monitor individual performance and conduct regular performance reviews.<br /> • Provide guidance, support and coaching to direct reports, along with regular meetings and performance appraisals for each direct report. <br /> • Ensure all marketing initiatives are directly communicated to the Support team.<br /> • Review the scheduling process to ensure coverage in all areas of customer contact. <br /> • Drive open and transparent communication within the support teams.<br /> • Assess and ensure excellence as a support standard, constantly. <br /> • Responsibility for achieving and reporting on Operational KPIs: Service levels, Handle times, abandonment and Cost per Contact.<br /> • Work with the QA & Training Manager to oversee the training and growth of all employees. <br /> <br /> Skills, Knowledge and Experience<br /> <br /> Essential<br /> <br /> • Minimum 2 years’ experience in customer support teams<br /> • Very strong communication skills (written, verbal and presentational)<br /> • Strong organisational skills and experience of balancing multiple tasks at once<br /> • Good knowledge and use of Microsoft Office: Word, Excel<br /> • Previous Supervisory or Managerial experience <br /> <br /> Desirable<br /> <br /> • Experience within an online gaming support centre<br /> ]]>
http://www.toplanguagejobs.de/job/4204591/English-speaking-Customer-Support-Team-Manager-Gibraltar
Swedish speaking Marketing Manager – Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 7th Oct 2014

Main Responsibilities:<br /> <br /> • Management of the Sweden team including resource planning and performance management<br /> • Customer acquisition (overseeing execution from the central Marketing team) and delivery to plan<br /> • Customer retention & reactivation (managed within the vertical with close co-operation with central marketing.<br /> • Co-operate with Customer Operations including transactional services <br /> • Player marketing, automated player retention campaigns and promotional planning and execution to ensure budgeted retention rates and SPH targets<br /> • Oversee player management including VIP team<br /> • Working with internal delivery team and Suppliers to ensure that the Casino product and portal remains competitive<br /> • Work closely with third party suppliers to source new products for the site<br /> • Work closely with suppliers to develop exclusive, innovative new casino products<br /> • Work closely with web TV team to develop a market leading live casino experience<br /> • Ownership and management of marketing spend budget<br /> • P&L (EBITDA) responsibility for the product – ensure profitable growth of the Swedish business<br /> • Setting overall vision, goals, strategies and tactical plans for the brand – including seeing through its implementation<br /> • Full management of onsite promotions, Player operations and VIP management etc.<br /> • Optimize offering to increase acquisition and retention levels.<br /> • Steer and input into the product and portal roadmaps.<br /> • Ensuring that clear messages are given internally and externally about business performance<br /> <br /> Knowledge/expertise/qualifications:<br /> <br /> • Minimum of 2 years in managing a marketing budget and operation or as head of Casino Marketing with a leading casino site<br /> • Strong product understanding and competitive knowledge<br /> • Results-oriented and customer focused<br /> • Previous responsibility for broad KPIs and delivery of P&L<br /> • Strong commercial awareness and analytical skills<br /> • Budget management skills<br /> • Excellent communication and leadership skills<br /> • Ability to formulate and present a business case and business plan to a diverse audience<br /> ]]>
http://www.toplanguagejobs.de/job/4023142/Swedish-speaking-Marketing-Manager-%E2%80%93-Gibraltar
Business Analyst - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch
VerΓΆffentlichung: 7th Oct 2014

Role Purpose: <br /> <br /> This role is responsible for the solicitation and articulation of business and user requirements. Working to provide commercial options and solutions, via project and process delivery to resolve business problems and opportunities.<br /> <br /> Job Description:<br /> <br /> We are looking to recruit an experienced Business Analyst to support the programme team in translating business ambitions into detailed requirements.<br /> Working within the programme team, you will facilitate workshops, end to end process modelling and produce functional requirements. You will have an acute ability to define and shape tactical and strategic ambitions into documented requirements and take into account the technologies available in the marketplace.<br /> This is an exciting opportunity for the right candidate to join a leading online business and take an active role in its expansion. As well as managing business requirements, you will take a consultative role in the gathering of requirements.<br /> The successful candidate must have a demonstrable track record of innovation and fully understand IT and business strategy. You will be a self-starter, lateral thinker and someone who rises to challenges whilst working in a high paced and dynamic business.<br /> <br /> This experience, coupled with your excellent attention to detail will enable you to:<br /> <br /> Work in partnership with the client and the Project team to ensure that project documentation is fully understood by all parties;<br /> To facilitate workshops, end to end process modelling and produce functional requirements;<br /> To explore and propose a programme of system solutions to the client’s requirements, taking into account the technologies available in the marketplace and the need for innovation;<br /> To recommend the best approach after full consultation with both the Project team and the client;<br /> To work with all members of the Project team to develop a realistic solution to the client’s requirements, taking into account budgets, timescales and the client cost benefit analysis for the project;<br /> Support in all stages of the project lifecycle to the business;<br /> Manage stakeholder interests;<br /> Engage and fully understand IT and Business strategy, ensuring they remain aligned;<br /> Manage scope and change control and escalate issues where necessary;<br /> Resolve cross functional issues;<br /> Set and manage expectations;<br /> Take responsibility for quality of their deliverables;<br /> <br /> Knowledge & Experience: <br /> <br /> • Excellent and demonstrable business analysis experience (within a high technology environment)<br /> • Experience of formal analysis and modelling techniques;<br /> • At least 3 years’ experience of GAP analysis, end to end process modelling, requirements capture and analysis, facilitating workshops, producing functional and non-functional requirements;<br /> • Online experience essential ideally gained within the online gaming industry.<br /> • Ability to work effectively as part of both small teams and larger formal groups.<br /> • Experience of effectively managing a network of internal and 3rd party relationships to achieve business outcomes<br /> • Detail focused but able to see the “big picture” and maintain progress<br /> • Strong project management skills with the ability to handle multiple streams of work and prioritise accordingly<br /> • Exposure to and experience with release management and the software development lifecycle<br /> • Excellent communication skills (verbal, written and presentational) <br /> ]]>
http://www.toplanguagejobs.de/job/4184851/Business-Analyst-Gibraltar
Swedish speaking Web and Content Editor - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 7th Oct 2014

Key Responsibilities:<br /> <br /> • Copywriting, proofing and delivering content for the companies online (email campaigns, web pages, blogs, social media) and offline marketing activities (print work, magazine ads, flyers, editorials, TV advertising, etc.)<br /> • Responsible for the organization and delivery of strong and dynamic copywriting content from conception through to final production. <br /> • This will involve researching and writing creative concepts, working from an initial brief to final sign off.<br /> • Co-ordination & management of content translation via a third party.<br /> • Building, editing and maintaining effective web pages in a CMS according to the relevant requirements brief.<br /> • Authoring and editing promotional materials tailored toward for specific departments for the company.<br /> • Ensuring the effective maintenance of client websites and retaining an overall awareness of all on-going projects.<br /> • Researching and keeping up to date with the latest industry trends.<br /> • Ensure all promotional copy is optimized for best practice (ie: up to date terminology, anti-spam.)<br /> • Liaising with other disciplines within the Creative team to achieve the correct, coordinated solution to a problem.<br /> • Organization and maintenance of the creative editorial library, involving the coordination all files, requests, reports, statistics, creative and copy for all campaigns.<br /> • Social media activity on Facebook, Twitter and relevant industry blogs to promote the brands across all mediums.<br /> <br /> Knowledge, Skills & Experience<br /> <br /> • Educated to degree/HND level in a relevant discipline or have relevant experience (references required) in a similar role.<br /> • The candidates should possess excellent proofing and copywriting skills and have a clear understanding of the proper use of grammar.<br /> • Basic skills and experience of html mark-up is essential.<br /> • Fluency in English as well as Swedish is ESSENTIAL<br /> • Strong previous experience of working with CMS systems, editorial software (In-Design, Quark, or similar) and html editing software (Dreamweaver).<br /> • Previous experience working with email marketing software is (Silver pop, Email Vision, Right Now, Return Path or similar).<br /> • The candidate should be creative and adaptable, and able to take on a variety of different tasks at the same time and deliver at a fast pace.<br /> • Able to communicate effectively in written and email correspondence.<br /> • Have excellent verbal communication skills and be able to explain complex information simply and clearly.<br /> • Have the ability to plan and organise individual duties and responsibilities.<br /> • Retain and acquire industry knowledge through regular competitor analysis.<br /> • Work effectively with other members of the Creative Team.<br /> • Promote a vibrant and positive working environment.<br /> • Maintain a professional attitude at all times.<br /> • Have at least 2 years’ experience in online gaming or similar industry.<br /> • Have an awareness of web standards and accessibility.<br /> • Have an awareness of usability and search engine optimisation principles.<br /> • Actively look to further their knowledge through training and experience.<br /> <br /> <br /> ]]>
http://www.toplanguagejobs.de/job/4023112/Swedish-speaking-Web-and-Content-Editor-Gibraltar
Swedish speaking Senior Graphic Designer - Gibraltar Gehalt: Doe
Standort: Gibraltar, Gibraltar
Sprachen: Englisch, Schwedisch
VerΓΆffentlichung: 7th Oct 2014

The senior designer will be an integral part of the Creative team and will be required to produce first class online and offline materials for all marketing channels and general support to the Design Manager. He/she should be highly creative with a strong attention to detail. The ability to produce consistently high quality graphics for promotional, content and product use is paramount.<br /> The role will also involve and liaising with representatives from all the marketing channels in order to generate strong creative concepts and ideas culminating in the delivery of accurate and effective production across all platforms.<br /> <br /> Responsibilities:<br /> <br /> • Production of high quality design work for all our client online and offline marketing activities.<br /> • Responsible for the creation and delivery of strong and dynamic graphical content from conception through to final production. <br /> • This will involve researching, brainstorming and creating concepts, working from an initial brief to final sign off.<br /> • Create new and responsive interfaces for all devices based on our brand guidelines<br /> • Work closely with Marketing, Product, Web, and various third parties to develop web enhancements<br /> • Quality check all personal design and production output to ensure completed work is error-free, meets the brief, and achieves the desired design standards<br /> • Ensure work produced is consistent with the creative direction and brand guidelines set by the Design Manager.<br /> • Ensuring the effective maintenance of client websites and retaining an overall awareness of all ongoing projects.<br /> • Researching and keeping up to date with the latest industry trends.<br /> • Ensure all creative content is optimized for best practice.<br /> • Liaising with other disciplines within the Creative team to achieve the correct, coordinated solution.<br /> • Act as a mentor and support the more junior members of the design team.<br /> <br /> Requirements:<br /> <br /> • University-level education in web design, graphic design or equivalent;<br /> • At least 3 years' experience in the creation of digital products, interface design, Web & responsive experiences, Mobile applications.<br /> • Master of Photoshop & Illustrator, able to create simple, engaging and high-fidelity graphics and production-ready assets for developers<br /> • Knowledge of printing processes, preparing artwork for printing is essential.<br /> • Flash animation, non linear video editing, motion graphics knowledge (after effects) is advantageous.<br /> • Skilled in 3D design tools such as 3DS Max, 4D Cinema is advantageous.<br /> • Ability to develop strong working relationships with internal and third party service providers<br /> ]]>
http://www.toplanguagejobs.de/job/4023022/Swedish-speaking-Senior-Graphic-Designer-Gibraltar