Top Language Jobshttp://www.toplanguagejobs.co.uken-ussupport@toplanguagejobs.co.uksupport@toplanguagejobs.co.ukTop Language Jobs Risk Appeals Agent - Danish Gehalt: Attractive and Benefits
Standort: Deutschland, Berlin
Sprachen: Englisch, Dänisch
Veröffentlichung: 21st May 2013

As an Agent within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.<br /> <br /> Must be fluent (written and spoken) in English and Danish<br /> <br /> Core Duties<br /> <br /> •Based on assigned queues, review PayPal accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (70%)<br /> <br /> •Contact account holders in an effort to verify activity and mitigate loss. (20%)<br /> <br /> •Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity (10%)<br /> <br /> Core Competencies<br /> <br /> •Customer Focus<br /> <br /> •Decision Quality<br /> <br /> •Problem Solving<br /> <br /> •Drive for Results<br /> <br /> •Time Management<br /> <br /> •Functional / Technical Skills<br /> <br /> Knowledge / Skills Requirements <br /> <br /> •Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English).<br /> <br /> •Strong written (email) communication utilizing proper grammar and punctuation (in English).<br /> <br /> •Ability to make discretionary decisions based on research.<br /> <br /> •Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.<br /> <br /> •Ability to learn and adapt to new software technologies.<br /> <br /> •Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).<br /> <br /> •Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).<br /> <br /> Experience Required<br /> <br /> •12+ months customer service experience required<br /> ]]> http://www.toplanguagejobs.de/job/2558301/Risk-Appeals-Agent-Danish Customer Service Executive - Danish Gehalt: Excellent
Standort: Deutschland, Berlin
Sprachen: Dänisch
Veröffentlichung: 22nd Apr 2013

Customer Service Executive - Danish<br /> <br /> Berlin<br /> Full Time<br /> Customer Service<br /> Tracking code: 130000MH<br /> Description<br /> <br /> Booking.com BV (the company behind Booking.comâ„¢, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> <br /> <br /> Booking.com (Deutschland) GmbH, one of the support companies in Germany, is looking for a Danish speaking Customer Service Executive to join our dynamic, pleasant and international work environment in Berlin. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.<br /> <br /> <br /> <br /> Our next starting date is: 6th of May 2013<br /> <br /> <br /> <br /> As a Customer Service Executive you will be working 40 hours per week, every weekend and three days during the week in the late shift, and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.<br /> <br /> <br /> Main Responsibilities:<br /> <br /> Handle pre and post reservation inquiries by phone, e-mail and fax;<br /> Handle sales requests by phone and e-mail;<br /> Modify, change and/or cancel existing reservations;<br /> Outbound calls to hotels/guests to arrangement special requests;<br /> Liaison between guest and hotel to resolve complaints;<br /> Manage relationships with hotels by providing high levels of customer service and account management support.<br /> <br /> <br /> <br /> Required Skills:<br /> <br /> Excellent communication skills;<br /> Excellent commercial selling skills;<br /> Problem solving;<br /> Sense of responsibility;<br /> Independent and customer friendly.<br /> <br /> <br /> <br /> Our ideal candidate is:<br /> <br /> Experienced with internet and hotel industry;<br /> Fluent in both written and spoken English and Danish;<br /> Available Full-time (40 h/week) and flexible in work schedule;<br /> Available to work every Saturday and Sunday in the late shift and three days during the week;<br /> Available to attend a full-time (4 weeks) paid training;<br /> In possession of a valid work-permit for Germany.<br /> <br /> <br /> <br /> What Booking.com will offer You!!!<br /> <br /> International working environment;<br /> Convenient office location in the center of Berlin;<br /> 25 holidays per year on full time bases;<br /> Gross monthly salary of 1550 EUR;<br /> Quarterly Bonus Plan 12% of your salary, based on set targets;<br /> 25% Premium pay for hours worked after 8 pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> Free meals.<br /> <br /> Please upload CV and cover letter in English.]]> http://www.toplanguagejobs.de/job/2644112/Customer-Service-Executive-Danish Customer Service Executive - Danish Gehalt: Excellent
Standort: Deutschland, Berlin
Sprachen: Dänisch
Veröffentlichung: 7th May 2013

Customer Service Executive - Danish<br /> <br /> Berlin<br /> Full Time<br /> Customer Service<br /> Tracking code: 130000QX<br /> Description<br /> <br /> Booking.com BV (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.<br /> <br /> <br /> Booking.com (Deutschland) GmbH, one of the support companies in Germany, is looking for Danish speaking Customer Service Executives to join our dynamic, pleasant and international work environment in Berlin. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.<br /> <br /> <br /> Our next starting date is: 10th June 2013<br /> <br /> As a Customer Service Executive you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.<br /> <br /> Main Responsibilities:<br /> <br /> Handle pre and post reservation inquiries by phone, e-mail and fax;<br /> Modify, change and/or cancel existing reservations;<br /> Outbound calls to hotels/guests to arrangement special requests;<br /> Liaison between guest and hotel to resolve complaints;<br /> Manage relationships with hotels by providing high levels of customer service and account management support. <br /> <br /> Required Skills:<br /> <br /> Excellent communication skills;<br /> Excellent commercial selling skills;<br /> Problem solving;<br /> Sense of responsibility;<br /> Independent and customer friendly.<br /> <br /> <br /> <br /> Our ideal candidate is:<br /> <br /> Experienced with internet and hotel industry;<br /> Fluent in both written and spoken English and Danish;<br /> Available Full-time (40 h/week) and flexible in work schedule;<br /> Available to attend a full-time (4 weeks) paid training;<br /> In possession of a valid work-permit for Germany.<br /> <br /> What Booking.com will offer You!!!<br /> <br /> International working environment;<br /> Convenient office location in the center of Berlin;<br /> 25 holidays per year on full time bases;<br /> Gross monthly salary of 1400 - 1800 EUR, based on your experience and language;<br /> Quarterly Bonus Plan 12% of your salary, based on set targets;<br /> 25% Premium pay for hours worked after 8 pm;<br /> 60% Premium pay for hours worked on the Weekend;<br /> Free meals. <br /> <br /> Please upload your CV and cover letter in English.]]> http://www.toplanguagejobs.de/job/2678862/Customer-Service-Executive-Danish Danish speaking Technical Support in Berlin, Germany Gehalt: €1860 per month
Standort: Deutschland, Berlin
Sprachen: Dänisch
Veröffentlichung: 21st May 2013

Company: Our client is one of the biggest international providers of networked media and communication services with more than 250 subsidiaries worldwide. They have more than 20 years experience in their business and employ about 50000 people worldwide.<br /><br /> <br /><br /> Role: A new project has created Danish speaking positions in their German headquarters. If you are a fluent speaker of both languages Danish and English you have technical support experience and enjoy working with customers this could be for you! The main tasks of this role are provide technical support and follow up by phone, e-mail, internet and fax supporting customers with information, advice and troubleshooting.<br /><br /> <br /><br /> Skills: Ideal candidates will be customer oriented with a very good knowledge of IT and technology devices. Only native-level Danish speakers will be considered as this role requires supporting customers speaking Danish in a daily basis. We are looking for a candidate that is a team player and have excellent communication skills.<br /><br /> <br /><br /> Gain: You will have the chance to grow your career within one of the world leading technology companies. The salary on offer is €1860 per month + an excellent relocation package. If you feel this is the role for you please do not hesitate to contact our team.<br /><br /> <br /><br /> Origin Multilingual<br /><br /> Ireland: +353 1 6854448 <br /><br /> Germany: +49 69 5007 1333<br /><br /> France: +33 0 182 88 26 40]]> http://www.toplanguagejobs.de/job/2279491/Danish-speaking-Technical-Support-in-Berlin-Germany