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2ND LEVEL HELPDESK, NATIVE SWEDISH

Title: 2ND LEVEL HELPDESK, NATIVE SWEDISH
Gehalt: 21780 approx
Standort: Barcelona - Catalu�a, Spain
Sprachen: Englisch, Schwedisch
Ver�ffentlichung: 7th Feb 2012

Description:
2ND LEVEL HELPDESK WITH NATIVE SWEDISH

Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with native SWEDISH and a STRONG UNDERSTANDING OF NETWORKING for a Technical Service (inbound) with vibrant international company based in the centre of Barcelona.

The TASKS will be:
- Dealing with clients queries about routers, modems and switches.
- Assisting with technical support via e-mail, Web support and phone in a professional manner.
- Handling the queries of 1st level agents
- Training of new recruits.

WE OFFER:

- Dynamic multinational work environment
- Immediate incorporation.
- Opportunities for internal promotion.
- Working area: Central Barcelona
- Salary:19,800 euros gross/year + 1980 Euros ticket restaurant.
- STABLE POSITION
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Rotating shifts Monday � Friday, weekends, Morning, Evening and Night Shifts.

REQUIREMENTS:

- Minimum of 2 years experience at a helpdesk.
- Native Swedish

Helpdesk with German

Title: Helpdesk with German
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 7th Feb 2012

Description:
Helpdesk with German
Bydgoszcz

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

- Shift work,
- Work on the 1sth line support,
- International customer support
- The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
- The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
- Keeping users appraised of progress.
- The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.
- Schichtarbeit,
- Arbeit an der ersten Support-Linie,
- Betreuung von internationalen Kunden,
- L�sung von technischen Problemen die Rechner, Windows XP, MS Office und Netzwerk betreffen,
- Schnelle und angemessene Reaktion auf ankommende Antr�ge,
- Informierung der Kunden �ber die Ausf�hrung von Anmeldungen

Job Requirements

- Fluent German: spoken and written
- English would be a great advantage
- Basic knowledge on Windows, MS Office
- Basic computers skills
- Teamwork skills
- Responsibility
- Communicativeness
- The accuracy and commitment to work
- The ability to act swiftly and make decisions
- Good organization of work
- Flie�end Deutsch,
- Grundkenntnisse in Englisch,
- Grundkenntnisse in Windows, MS Office,
- Grundkenntnisse in Rechnerbedienung,
- F�higkeit zur Gruppenarbeit,
- Zuverl�ssigkeit,
- Gute Kommunikationsf�higkeiten,
- Genauigkeit und Einsatz in die Arbeit,
- F�higkeit zum schellen Handeln und treffen von Entscheidungen,
- Gute Arbeitsorganisation

Additional Information

The position will be located in our office in Bydgoszcz.
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Customer Operations Relationship Manager (English & German)

Title: Customer Operations Relationship Manager (English & German)
Gehalt: Competitive package (base + bonus + benefits)
Standort: Lisboa - Grande Lisboa, Portugal
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 7th Feb 2012

Description:
Customer Operations Relationship Manager:

Cisco seeks a Customer Operations Relationship Manager to support Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Relationships:

� Reports to Customer Service Operations Manager in European Markets Theatre
� Manage Relationships with Customers aligned with Customer Segmentation service offerings.
� Manage Relationships with designated Geo/Segment Sales Teams.
� Represent Customer and Sales with cross functional teams � pivotal role
Responsibilities:
� Provides Customer account support in line with customer segmentation offerings
� Contributes to Cisco Sales productivity by reducing Account Managers ( AM) administrative workload
� Support Customers and Sales from on pre-book to post-booking activities
� Develops strong overview and drives Process, Tool and business flow improvements
� Identifies Customer and Sales Process, Tools and Training opportunities.
� Engages and represents Customers and Sales with cross-functional teams
� Attends weekly Sales Commit calls, keep track and obtain early business visibility
� Maintains a set of projects and initiatives which require cross functional partnerships
� Maintains high levels of Customer and Sales satisfaction levels
� Supports Customer and Sales Key performance indicators and metrics improvement initiatives

Technical Skills:

� Excellent GERMAN and ENGLISH written and spoken (essential)
� Strong verbal and written communication skills (essential)
� Excel to intermediate level e.g. trending analysis, reports etc (essential)
� Developing and redesigning business processes and presentation skills (advantageous)
� Saleforce.com, Oracle Finance and Cisco.com ordering tools (advantageous)
� Any other European Languages (advantageous)
Soft Skills:
� Above average interpersonal and relationship skills
� High levels of Customer orientation and service excellence
� Efficient collaborative skills with internal / external customers and cross functional teams
� Ability to prioritize and capacity to work under pressure and tight deadlines
� Excellence in problem solving and decision making
� A �can do� and positive attitude, proactive engagement and solutions seeking
� Team work, ability to share, trust and gain credibility across the board
� High levels of Accountability and Ownership
� Open to change and work under a constant business change environment
� Goals and objectives orientation

Network Operator with French or German

Title: Network Operator with French or German
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Franz�sisch, Deutsch
Ver�ffentlichung: 7th Feb 2012

Description:
Network Operator with French or German
Bydgoszcz

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

The day-to-day management and operation of all systems used for the transmission of data, voice, text facsimile, image and video, within an organisation�s communications network infrastructure.

The provision or co-ordination of responses to customers of the services, including the operation of incident, problem and change management. Management of network performance, capacity, service quality and the provision, as required, of direct or indirect labour resources to enhance, maintain, or repair operational systems.

Job Requirements

- Familiar with computer networks; ability to diagnose and locate network problems.
- Good French or German, spoken and written (min. Intermediate level)
- Good English, spoken and written - will be an advantage
- Higher technical education with Bachelor�s or Master degree
- Knowledge of LAN/WAN and TCP/IP technologies and protocols
- Familiarity with Cisco protocols and routers/switches management
- Ability to identify and troubleshoot network connections
- CCNA certificate or course will be very welcome

TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Title: TRAVEL AGENT - DUTCH, ENGLISH SPEAKER
Gehalt: atrakcyjne
Standort: Krak�w - ma?opolskie, Poland
Sprachen: Englisch, Niederl�ndisch
Ver�ffentlichung: 7th Feb 2012

Description:
TRAVEL AGENT - DUTCH, ENGLISH SPEAKER

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level.
Our Value driven Culture ensures a work environment that is open, transparent
and encourages excellence at work. Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Krak�w, we have new job opportunities for you. Currently we are looking for candidates for the position of:

TRAVEL AGENT � DUTCH, ENGLISH SPEAKER
Ref. no: TLJ/TA/01312012
Krak�w
full-time

Customer Service Executive with Dutch language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of Dutch.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.

We offer:
- Full-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

Danish, Dutch and Norwegian Speaking Technical Customer Support Advisor

Title: Danish, Dutch and Norwegian Speaking Technical Customer Support Advisor
Gehalt: �16,000 circa + KPI Bonus
Standort: Dorset - South West, United Kingdom
Sprachen: D�nisch, Niederl�ndisch, Norwegisch
Ver�ffentlichung: 7th Feb 2012

Description:
Do you want to work in a growing company within the thriving wireless industry?
We are a Global company with our European Headquarters based on the beautiful South West coast of England in Poole, Dorset.

The Technical Customer Support Agent role involves providing excellent customer service whilst finding solutions for problems with mobile phones.

As a Technical Customer Support Agent you will:

� Have the ability to speak fluently in English and any of the following languages; Danish, Dutch, French, German, Norwegian or Swedish.
� Provide customer support via inbound telephone calls and e-mails. Resolving customer issues in an efficient manner and ensuring the customer is satisfied.
� Achieve your personal targets and customer SLAs (service level agreements) targets by resolving customer issues in a timely manner.
� Accurately log customer and product information into the in-house database.
� Proactively develop skills and knowledge through effective team working and use of systems.

To be a Technical Customer Support Agent you will need to have:

� Proven experience of delivering customer excellence.
� Excellent written and verbal communication skills.
� Problem solving skills and be an analytical thinker.
� A technical ability and relish new challenges.
� An ability to manage your time and work load effectively.

Full training will be provided to enable you to give Technical Customer Support.

The hours are: Monday to Sunday on a shift pattern 8:00am - 9:00pm (37.5 hour week over 5 days).

In return we provide excellent training and career opportunities with a salary from �15,000-�17,000 and an opportunity to earn �1,500 KPI bonus and attractive benefits.

Client Services Manager (English & French)

Title: Client Services Manager (English & French)
Gehalt: Competitive package (base + bonus + benefits)
Standort: Amsterdam - Noord-Holland, The Netherlands
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 7th Feb 2012

Description:
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Position in the Customer Success team

The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.

The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.

Overall Responsibilities:
� Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
� Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
� Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
� Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
� Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
� Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
� Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
� Maintain consistent and effective pro-active communication with the assigned account base
� Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
� Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

Desired Qualifications & Experience:
� 4-year college degree
� 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
� Proven project management skills
� Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
� Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
� Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
� Exceptional organizational, written and verbal communication skills
� Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
� Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
� Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
� Supervision - Must possess the ability to manage day-to-day work with minimal supervision
� Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
� Ability to achieve objectives in a dynamic and interrupt-driven environment
� Native French speaker with excellent level of English.

THE POSITION IS BASED IN THE NETHERLANDS

HELPDESK, GERMAN, TURKISH

Title: HELPDESK, GERMAN, TURKISH
Gehalt: 18,582
Standort: Barcelona - Catalu�a, Spain
Sprachen: Deutsch, T�rkisch
Ver�ffentlichung: 7th Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with fluent German and Turkish for a vibrant international company based in the centre of Barcelona.

Main Responsibilities:
- Help Desk technical support.
- Handling client queries about software, hardware or networking (routers, net connection etc) and solving general computer issues.

WE OFFER:
- Full on the job training.
- Dynamic multinational work environment
- Immediate Incorporation
- Full time position Monday to Friday, weekends, morning, evening and night shifts.
- Working area: Barcelona.
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Competitive salary: 17.406 euros gross/year + restaurant vouchers and medical insurance.
- Job security.

Client Services Manager (English & German)

Title: Client Services Manager (English & German)
Gehalt: Competitive package (base + bonus + benefits)
Standort: Amsterdam - Noord-Holland, The Netherlands
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 7th Feb 2012

Description:
It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Position in the Customer Success team

The Client Services Manager will be the primary contact for a territory of accounts to drive the deployment, adoption and retention of their WebEx service. They will project manage the WebEx implementation and deployment through its various phases: Planning, Awareness, Knowledge, and Adoption.

The Client Services Manager will also work very closely with various interdepartmental teams to define additional ways to grow usage and expand the revenue within your module of clients. They will work on complex customer projects where independent analysis of data and issues is required to achieve the expected results; the key objectives are to ensure overall customer satisfaction and retention, while increasing the usage and revenue within a defined large account customer account module.

Overall Responsibilities:
� Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
� Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
� Organize the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain on-going growth and customer base development opportunities
� Meet and / or exceed quarterly objectives: Retain existing customers within a defined account base while increasing usage levels in account base. This is achieved through continued education, entrenchment and penetration of various contact levels of a customer organization
� Orchestrate the various phases of the WebEx deployment and implementation within a designated territory of accounts through effective Project Management
� Organize interdepartmental activities ensuring completion of deployments on or above schedule, and with maximum value to WebEx and its clients
� Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
� Maintain consistent and effective pro-active communication with the assigned account base
� Ensure prompt customer issue resolution with the appropriate WebEx organizations, striving for maximum customer satisfaction
� Exhibit leadership by providing suggestions for improving processes and the approach in managing customers

Desired Qualifications & Experience:
� 4-year college degree
� 4 years experience in a customer facing position. Proven ability to deliver a high degree of customer satisfaction through the effective implementation of services, as well as successful in scoping additional services opportunities through effective base penetration and client growth
� Proven project management skills
� Prioritizing and driving multiple, complex objectives on both a single client and strategic client base as a whole
� Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
� Proven ability to effectively present and communicate to all levels of an organization, especially senior management levels
� Exceptional organizational, written and verbal communication skills
� Understanding of the web and security on the web (firewalls, proxy settings, network connections, etc)
� Technical Aptitude: Ability to understand and translate technical requirements from customer and internal technical teams
� Ability to work in a team environment, and assist other team members to achieve team- oriented objectives
� Supervision - Must possess the ability to manage day-to-day work with minimal supervision
� Well organized and articulate; must be able to execute effectively after receiving general instructions for new assignments
� Ability to achieve objectives in a dynamic and interrupt-driven environment
� Native German and excellent level of English. Additional European languages, such as Spanish, are a plus.

THE POSITION IS BASED IN THE NETHERLANDS

HELPDESK, ITALIAN, FRENCH

Title: HELPDESK, ITALIAN, FRENCH
Gehalt: 18,582
Standort: Barcelona - Catalu�a, Spain
Sprachen: Franz�sisch, Italienisch
Ver�ffentlichung: 7th Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting agents for a helpdesk with fluent Italian and French for a vibrant international company based in the centre of Barcelona.

Main Responsibilities:
- Help Desk technical support.
- Handling client queries about software, hardware or networking (routers, net connection etc) and solving general computer issues.

WE OFFER:
- Full on the job training.
- Dynamic multinational work environment
- Immediate Incorporation
- Full time position Monday to Friday, weekends, morning, evening and night shifts.
- Working area: Barcelona.
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Competitive salary: 17.406 euros gross/year + restaurant vouchers and medical insurance.
- Job security.

Helpdesk Operator with knowledge of Spanish

Title: Helpdesk Operator with knowledge of Spanish
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Spanisch
Ver�ffentlichung: 7th Feb 2012

Description:
Helpdesk Operator with knowledge of Spanish
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

� Shift work,
� Work on the 1sth line support,
� International customer support
� The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
� The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
� Keeping users appraised of progress.
� The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

� Fluent (spoken and written) in Spanish
� English would be a great advantage
Basic knowledge on Windows, MS Office
� Basic computers skills
� Teamwork skills
� Responsibility
� Communicativeness
� The accuracy and commitment to work
� The ability to act swiftly and make decisions
� Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

2ND LEVEL HELPDESK, NATIVE FRENCH AND ITALIAN

Title: 2ND LEVEL HELPDESK, NATIVE FRENCH AND ITALIAN
Gehalt: 19,800 euros gross/year + 1980 Euros ticket restaurant
Standort: Barcelona - Catalu�a, Spain
Sprachen: Englisch, Franz�sisch, Italienisch
Ver�ffentlichung: 7th Feb 2012

Description:
Our company offers specialised consultation in the optimization of the technical and human resources departments of customer service; adapting to the needs of the organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of call centre service, playing an essential part in the creation of value to the customer and therefore a source of great benefit to our clients businesses, increasing efficiency and reducing costs.

At the moment we are recruiting a native FRENCH speaker with FLUENT ITALIAN AND ENGLISH and a STRONG UNDERSTANDING OF NETWORKING for a Technical Service (inbound) with vibrant international company based in the centre of Barcelona.

Main responsibilities:
- Dealing with clients queries about routers, modems and switches.
- Assisting with technical support via e-mail, Web support and phone in a professional manner.
- Handling the queries of 1st level agents
- Training of new recruits.

WE OFFER:

- Dynamic multinational work environment
- Immediate incorporation.
- Opportunities for internal promotion.
- Working area: Central Barcelona
- Salary:19,800 euros gross/year + 1980 Euros ticket restaurant.
- STABLE POSITION
- Free Spanish classes, discounts for other language courses.
- Basic medical insurance
- Discounted gym membership
- Rotating shifts Monday � Friday, weekends, Morning, Evening and Night Shifts.

REQUIREMENTS:

- Minimum of 2 years experience at a helpdesk.
- Native French
-Fluent English and Italian

Helpdesk Operator with knowledge of Dutch

Title: Helpdesk Operator with knowledge of Dutch
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Niederl�ndisch
Ver�ffentlichung: 7th Feb 2012

Description:
Helpdesk Operator with knowledge of Dutch
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

� Shift work,
� Work on the 1sth line support,
� International customer support
� The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
� The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
� Keeping users appraised of progress.
� The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

� Fluent (spoken and written) in Dutch
� English would be a great advantage
Basic knowledge on Windows, MS Office
� Basic computers skills
� Teamwork skills
� Responsibility
� Communicativeness
� The accuracy and commitment to work
� The ability to act swiftly and make decisions
� Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

TRAVEL AGENT - FRENCH SPEAKER

Title: TRAVEL AGENT - FRENCH SPEAKER
Gehalt: atrakcyjne
Standort: Krak�w - ma?opolskie, Poland
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 7th Feb 2012

Description:

Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia, Poland and India. Intelenet constantly focuses on providing effective solutions to global organizations seeking to reduce costs while consistently maintaining superior service level. Our Value driven Culture ensures a work environment that is open, transparent and encourages excellence at work.

Intelenet in May 2011 became a part of the 100,000 strong Serco family across the globe and this presents us with tremendous prospects as we chart our new journey together.

Due to the growth of our Intelenet European Services Center in Krak�w we are looking for multilingual, motivated individuals who have the drive to succeed in a fast growing industry. Currently we are looking for candidates for the position of:

Travel Agent � French, English Speaker
Krak�w

full-time / part-time job
Travel Agent with French language, within a team dedicated to our travel industry client, will be responsible for handling inbound calls and chat requests from customers. The basic job function is to interpret customer need and provide customer satisfaction by helping them resolve their enquiries, in a manner that will result in the highest levels of customer care and prompt resolution.

We expect:
- Excellent written and oral skills of French.
- Very good command of English language.
- Exquisite customer care and courteous attitude.
- Confident, flexible and result oriented.
- Positive, enthusiastic and proactive.
- Interpersonal and team building skills.
- Experience in the travel industry will be an advantage.

We offer:
- Full-time or part-time employment contract.
- Great development opportunities in a brand new organization which is growing at a very fast pace.
- Working in an international and multicultural environment.
- Pleasant working atmosphere, within a value driven culture.
- Attractive employment conditions.
- Experience in the travel industry will be an advantage.

Please include the following clause: "In accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883, I hereby authorize Intelenet European Services Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process".

Please, check our website http://www.intelenetglobal.com/
Find us on Facebook http://www.facebook.com/home.php#!/pages/Intelenet-European-Services-Sp-z-oo/208996049128957

Support Specialist - French Speaking

Title: Support Specialist - French Speaking
Gehalt: Excellent
Standort: Berkshire - South East, United Kingdom
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 7th Feb 2012

Description:
Sales Contact Centre

Do you have superb customer relations skills??

With offices in 75 countries, serving 96% of Fortune 1000 companies, we are a global provider of advanced communications solutions to enterprises and governments and in this role you will be responsible for management and retention of our European mid-markets customer base.

Proactive in telemarketing and lead generation, you will manage customer enquiries, identifying sales opportunities to cross-sell and up-sell our product portfolio, liaising with internal departments to determine the best course of action.

In this exciting and varied role you will offer a first class customer experience at all times, meeting and exceeding activity targets.

Holding a BSc in a related discipline or with equivalent experience you must be fluent in French. Strong PC skills must include intermediate knowledge of Excel and you should be familiar with the telecommunications industry.

Ours is one of the largest wholly owned, facilities-based networks in the world.

Helpdesk Operator with knowledge of Finnish

Title: Helpdesk Operator with knowledge of Finnish
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Finnisch
Ver�ffentlichung: 7th Feb 2012

Description:
Helpdesk Operator with knowledge of Finnish
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

� Shift work,
� Work on the 1sth line support,
� International customer support
� The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
� The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
� Keeping users appraised of progress.
� The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

� Fluent (spoken and written) in Finnish
� English would be a great advantage
Basic knowledge on Windows, MS Office
� Basic computers skills
� Teamwork skills
� Responsibility
� Communicativeness
� The accuracy and commitment to work
� The ability to act swiftly and make decisions
� Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz
We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Senior Network Engineer with English (and/or French or German)

Title: Senior Network Engineer with English (and/or French or German)
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Franz�sisch, Deutsch, Polnisch
Ver�ffentlichung: 7th Feb 2012

Description:
Senior Network Engineer with English (and/or French or German)
Bydgoszcz

Company Information
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description
The primary purpose of the Senior Network Engineer is to deliver projects like design which allow to connect the customer network infrastructure which Atos network and delivery the technical support on such network appliances as access points, switches, routers, load balancers and traffic optimizers from the Managed Services Global Factory organization which is located in Bydgoszcz, Poland.

These projects as well as complex highly specialized troubleshooting activities are provided to Atos customers ensuring that services meets or exceeds the established Service Level Agreements and quality standards.

This engineer role belongs to the Network, Security and Communication Services (NSCS) organization part of Managed Services. The NSCS is comprised from the team of Network Engineers who provide support services to a large variety of Atos customers all over the world.

Job Requirements

Technical Competencies
� Good knowledge and experience of networking and security services,
� Good knowledge of the physical configuration of IT systems,
� Experience of a client / server environment,
� Skills and experience in one or more of the following technical areas:
- network configurations and protocols,
- hardware technologies,
- operating systems,
� Ability to structure and write technical documentation
Essential Qualifications
1. IP solution design,
2. Good understanding of Internet family of protocols particularly TCP/IP and IP/MPLS and routing protocols such as BGP and OSPF,
3. Data networking troubleshooting in the IP enterprise and core router networks,
4. Preferred Certifications include: Cisco CCIE, CCNP, CCNA or Juniper JNCIA or JNCIS, or CheckPoint CCSE+. CCSE
5. Excellent communication skills verbal & written (Polish and English),
Additional Advantages
6. Knowledge or experience in Cisco, H3C, 3Com, HP, Nortel, Juniper, CheckPoint, Avaya network solutions,
7. Knowledge or experience in load balancing and WAN optimization solutions,
8. Knowledge in management network tools,
9. Additional languages speaking is a benefit (i.e. French, German or Dutch)

If you do not know English but you have fluent French or German your application will still be considered.
Jeśli nie posługujesz się językiem angielskim, ale znasz dobrze język francuski lub niemiecki Twoja aplikacja r�wnież zostanie rozpatrzona.

Additional Information
The position will be located in our office in Bydgoszcz

We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Swedish Speaking Technical Service Professional

Title: Swedish Speaking Technical Service Professional
Gehalt: Dependant on Experience
Standort: Ghent - East Flanders, Belgium
Sprachen: Englisch, Schwedisch
Ver�ffentlichung: 7th Feb 2012

Description:
Swedish Speaking Technical Service Professional

Responsibilities:

� The Technical Service Professional is responsible for the first & second line technical support towards our end customers and distributors.
� He/she is responsible for the follow-up towards the customers. In case of a conflict or disagreement he/she needs to involve the sales representative to ensure the customer satisfaction.
� In house maintenance and repair of printer and printer systems.
� Responsible for the administration and quotation of repairs towards our customers
� Working with the administrative tools and procedures that are in place.
� Contacting our suppliers concerning technical issues or product improvements to grant solutions towards our customers.
� Executing the safety and environmental policies and reporting the non-compliant situations. Obtaining expert advice about Health, Safety & Environment.

Profile :

� Broad technical & IT knowledge (level A1 or equivalent experience).
� Good and clear language: Swedish & English (any other languages are welcome)
� Experience with SAP or SalesForce.com is an advantage.
� Knowledge of standard "Office" applications.
� Experience in working with thermal printers is a significant advantage.
� Likes dealing with people and helping them with their problems and emergencies.
� Commercial flair.

Brady offers you:

A fixed Brady contract.

A variety of legal benefits such as: Flex hours, meal vouchers, group insurance, pension plan, etc

An engaging and attractive job in a young and dynamic organisation with a lot of growth potentia

Working hours: Mo - Fr from 9am - 5:30pm (flex-regime)
Interested? Please click apply

Helpdesk Operator French speaker

Title: Helpdesk Operator French speaker
Gehalt: do negocjacji
Standort: Bydgoszcz - kujawsko-pomorskie, Poland
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 7th Feb 2012

Description:
Helpdesk Operator French speaker
Bydgoszcz

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

� Shift work,
� Work on the 1sth line support,
� International customer support
� The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems
� The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
� Keeping users appraised of progress.
� The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements

� Fluent (spoken and written) in French
� English would be a great advantage

Basic knowledge on Windows, MS Office

� Basic computers skills
� Teamwork skills
� Responsibility
� Communicativeness
� The accuracy and commitment to work
� The ability to act swiftly and make decisions
� Good organization of work

Additional Information

The position will be located in our office in Bydgoszcz. We offer work in international environment, a competitive salary package, relocation bonus (according to the internal procedures), private medical care, life and disability insurance. Interesting trainings and professional development programmes also available.

Language Recruitment Fair - Barcelona

Title: Language Recruitment Fair - Barcelona
Gehalt: Competitive
Standort: Barcelona - Catalu�a, Spain
Sprachen: Kantonesisch, D�nisch, Niederl�ndisch, Finnisch, Franz�sisch, Deutsch, Italienisch, Japanisch, Norwegisch, Russisch, Schwedisch, Fl�misch, Bulgarisch, Tschechisch, Ungarisch, Polnisch, Rum�nisch, Schweizerdeutsch
Ver�ffentlichung: 1st Feb 2012

Description:
Language Recruitment Fair, Barcelona, 11th February � Free tickets now available!

Make a date in your diary to visit the first Bilingual People Language Recruitment Fair in 2012, which will be in Barcelona at the Barcelo Sants Hotel on the 11th February!

The Bilingual People Language Recruitment Fair is the largest and most exciting exhibition of its kind dedicated to multi-lingual recruitment. After a huge demand from multinational companies and our candidates, Bilingual People will be holding its first event in Barcelona this year. There is a huge demand for multilingual professionals in Spain and this event allows you to meet and discuss employment opportunities with some of the largest recruiters in the region and across Europe Face to Face

The event offers bilingual and multilingual professionals access to hundreds of available positions from leading international companies and recruitment agencies based in Spain and across Europe, in employment sectors such as Customer Service, Accountancy & Finance, IT, Sales, Marketing and Translating/Interpreting, plus many more.

If you are a bilingual or multilingual and you are interested in finding a great job that meets your skills this is a �must-see� event!!

Confirmed exhibitors include:

BeesWax
Roche Diagnostics
SellbyTel
Talent Search People
Top Language Jobs
and more��!

Reasons why you should attend:

� The fair showcases National & International companies and recruitment agencies that are interested in recruiting people with language skills, both for positions in Spain, and also throughout Europe.
� There will be a wide range of positions across many industry specifications including Sales, Customer Service, IT, Tech Support, Accountancy/Finance, Marketing and many more
� You will be able to meet leading employers as well as Recruitment Agencies under one roof, saving you time and energy when looking for your new job!
� You will be able to talk to leading employers and agencies face-to-face and discuss a wide range of employment opportunities.
� Companies and Recruitment Agencies will be conducting interviews hoping to hire staff shortly after the event
� Bring your CV - this is essential and will be requested by most companies and recruitment agencies if you are interested in applying for active jobs
� Recruitment Professionals will be on hand to give you advice on your CV and all other aspects, to help you find your perfect job.

There are a limited number of free tickets available for this event which will be allocated strictly on a first come first serve basis. To claim your free entrance ticket visit:

http://www.bilingualpeople.es/candidate/register/

We look forward to seeing you there!

Bilingual People