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Bilingual Project Manager, Voice-Over Department

Title: Bilingual Project Manager, Voice-Over Department
Gehalt: Dependant on Experience
Standort: Central London - London, United Kingdom
Sprachen: Niederl�ndisch, Deutsch, Russisch
Ver�ffentlichung: 7th Feb 2012

Description:
Project Manager required to join the busy Voice-Over Department of a well-established and successful central London media company. This is a client-facing role which would suit an outgoing person of graduate calibre with previous office experience. Must have excellent English. All language combinations considered but German and/or Russian and/or Dutch ideal.

Responsibilities

� Taking enquiries, quoting and negotiating with clients and suppliers
� Organsing projects including placing translations, casting voice-over artists, booking language directors and studios
� Managing workflow to ensure projects meet quality standards, budgets and deadlines
� Logging information in studio diary and CRM system
� Liaising with studios and technical departments
� Sourcing and auditioning new voice talent
� Organising online voice library and keeping it updated
� Language direction in the studios as appropriate
� Developing client base

Personal profile

� Outgoing and confident personality
� Mother tongue standard English
� Excellent verbal and written communication skills
� Attention to detail and accuracy
� Excellent organisational skills
� Ability to work under pressure
� Ability to work well both independently and as part of a team
� Proactive

Please click apply if interested.

I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH

Title: I.T. SERVICE MANAGER FOR LARGE TEAM FLUENT ENGLISH
Gehalt: D.O.E
Standort: Barcelona - Catalu�a, Spain
Sprachen: Englisch
Ver�ffentlichung: 7th Feb 2012

Description:
Company offering specialised consultation in optimizing the technical and human resources departments of customer service, adapting to the needs of your organization. We provide Audit, Quality control, Training, Process Consulting, satisfaction surveys and staff selection.

We work with the most advanced tools, allowing us to improve the overall quality of your call centre, playing an essential part in the creation of value to the customer and therefore a source of great benefit to your business, increasing efficiency and reducing costs.

We are looking for an English Speaking Service Manager, to join the helpdesk team of an international company.

The TASKS will be:

-To lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI`s.
- Manage team of 25 - 60 people.
-Manage client relationships at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and required quality standards.
-To achieve maximum cost effectiveness of services
-Development of the site structure and management team
-Developing a culture of continuous improvement
-Ensure SLAs and procedures of all services are met

- WE OFFER:
- Multinational dynamic working environment
- Start date beginning of February
- Full time position fron Monday to Friday.
-Weekly rotating shifts: from 9 a.m. to 6:30 p.m.
- Working area: Central Barcelona
- Salary dependent on experience.

Requirements;
-Very fluent English.
-Strong leadership skills with ability to manage large groups of people.
-Strong verbal/written communication and facilitation skills.
-Strong interpersonal skills.
-Customer relationship management skills.
-Demonstrated ability to analyse processes, enact change, and think operationally and strategically to achieve business goals.
-Effective problem solving skills.
-Change management.

Release Project Manager (m/f)

Title: Release Project Manager (m/f)
Gehalt: competitive
Standort: Berlin, Germany
Sprachen: Englisch
Ver�ffentlichung: 7th Feb 2012

Description:
Release Project Manager (m/f) for our European Headquarter in Berlin

Aeria Games & Entertainment is the leader in free-to-play massively multiplayer online (MMO)
games in North America, Latin America, and Europe. Since our debut in 2006, we have been at the
forefront of pioneering online games through our offices in Santa Clara, Berlin, S�o Paulo and
Tokyo. We are home to a community of over 25 million gamers and offer a diverse catalogue of
titles including such hits as Shaiya, Last Chaos, Grand Fantasia, WolfTeam, and Eden Eternal.

We offer rewarding career opportunities, competitive salaries, and a fun work environment right
in the heart of Berlin. Shiatsu massages, German and English lessons and a great team spirit are
integral part of our inspiring company culture. If you have a passion for people and are looking for
a challenge within a fast-growing startup � we are looking forward to your application as

Release Project Manager (m/f)

Overview:

The Project Manager will be part of the Release Team reporting to the Head of Release & Localization and will be responsible for managing selected release projects to new locales/regions across Aeria�s broad portfolio of games as well as coordinating the planning/scheduling of content updates for existing in-market titles in conjunction with the game teams. The ability to analyze existing workflows and define new processes and structures is an essential part of this role.

Responsibilities include:

� Effective project coordination and management
� Workflow management & Process improvement
� Scheduling & Resource management
� Communication with producer and game teams
� Managing content update schedules
� Validation of translatable content
� Define requirements and manage relationship with US teams and external
development partners
� Budget tracking

Skills and experience:

� University degree - Master�s / Diploma preferred
� 3 - 5 years' project management experience in an international organization
� Excellent communication skills (English � written and verbal)
� Strong IT skills
� Analytical and problem-solving skills
� Organizational skills with attention to detail
� Understanding of game/software release process
� Negotiation skills
� Good interpersonal skills
� Understanding of localization process/tools desirable
� Knowledge of gaming industry/ social games and/ or MMOs beneficial
� Additional language skills advantageous
� Passion for working in a start-up environment within a performance-driven company

What we offer:

� A casual, fun and energetic work environment in a fast-growing start-up in the
very heart of Berlin (Kreuzberg)
� A challenging job with lots of responsibility and freedom to grow professionally
and acquire new skills
� A competitive salary with performance-based bonuses
� A very international team of fun and passionate colleagues
� Regular company parties, Shiatsu massages, German lessons and a proper gaming room

How to Apply:

Please send us your resume and motivation letter via email (jobs.de@aeriagames.com) putting the position you are applying for in the subject line.

Project-Management Internship, native english and german

Title: Project-Management Internship, native english and german
Gehalt: 300 Euro per month
Standort: Hamburg, Germany
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 7th Feb 2012

Description:
T�tigkeitsbeschreibung / Aufgaben
Praktikant (m/w) im �bersetzungsb�ro
Vollzeitstelle 3-12 Monate in 21465 Reinbek (Hamburg), Schlossstra�e 7
DialogTicket ist ein T�V-gepr�ftes �bersetzungsb�ro mit 1.200 �bersetzern mit 43 Sprachen weltweit. Zu den von DialogTicket angebotenen Dienstleistungen geh�ren �bersetzen und Dolmetschen in alle Weltsprachen, Software-, Multimedia- und Webseiten-Lokalisierung, Terminologieverwaltung, multilinguales Desktop-Publishing.

Sie sind involviert in verschiedene Dienste wie �bersetzungen (DialogTicket.com) und TelefonDolmetschen (DialogVox.com / TelefonService-international.de). Sie kommunizieren weltweit mit unseren Fach�bersetzern / Dolmetschern per Telefon und E-Mail �ber unser Backoffice � �berwiegend in deutscher Sprache.
Die Medien PC, Telefon und E-Mail werden von Ihnen t�glich intensiv genutzt.
Ihr Profil
� Kommunikative F�higkeiten (m�ndlich und schriftlich in Deutsch und Englisch) zeichnen Sie aus
� Sie haben eine akademische Ausbildung, idealerweise Sprachstudium oder technische Kommunikation.
� Sie haben gute Kenntnisse der MS-Office-Programme und E-Mail und sind sicher und schnell im Umgang mit Computern.
� Sie k�nnen sich schnell in neue B�ro-Software einarbeiten.
� Ihr Auftreten ist gleicherma�en gepr�gt von Selbstbewusstsein, Einf�hlungsverm�gen und �berzeugungskraft.
� Eigeninitiative, Belastbarkeit, Selbst�ndigkeit und Durchsetzungsverm�gen runden Ihr Profil ab.
Interessenten bitten wir um Zusendung von Bewerbungsunterlagen (tabellarischer Lebenslauf, Zeugniskopien, Lichtbild und fr�hstm�glicher Eintrittstermin)

Trilingual Consultant / Project Manager (English, French and German )

Title: Trilingual Consultant / Project Manager (English, French and German )
Gehalt: �35K + performance bonus. Excellent career prospects
Standort: Central London - London, United Kingdom
Sprachen: Franz�sisch, Deutsch
Ver�ffentlichung: 6th Feb 2012

Description:

Alexander Proudfoot is a leading operational improvement firm, working with clients around the world to improve their processes and financial performance. For more than 60 years their mission has been to deliver measurable and sustainable financial benefits to their clients by developing and installing processes and programs to rapidly improve their client�s operations.

This role will suit experienced consultants or individuals looking to move into this type of environment, no previous experience of working in a consultancy related role is required as full training will be provided.

Position: Consultant Installation Specialist

Location: Headquarters are in London but all of your working time will be spent working on client sites predominantly in Europe but also potentially some global clients.

Starting salary �35K + performance bonus. Excellent career prospects

Benefits: competitive package

Profile

Candidates must have critical curiosity, combined with a confident style. They:

a) work on the front line, at the heart of clients� organisations, taking accountability for their role in transforming these clients� businesses

b) combine tried and tested tools and methods with an overall approach to change that is tailored to each client�s specific needs

c) apply common sense and first hand business experience

d) challenge themselves, their clients and the status quo

e) above all, deliver results

Position Description

In particular, working as part of a project team consultant installation specialists:

a) analyse work processes, systems, organisational function and structures to determine where and how to generate measurable benefits

b) train client individuals in the effective use of management systems, tools, techniques, group problem solving and team building development skills

c) assume the appropriate roles of counsellor, facilitator, co-leader, presenter and/or trainer as required by the situation

d) initiate innovative solutions where required and work closely with colleagues and project management to ensure they are installed for the most effective impact

Essential skills / Experience

a) Degree level (minimum qualification)

b) Fluency required in English, French and German

c) Supervisory experience

d) Adaptable to any working environment and hierarchical level of client personnel

e) Sense of urgency

f) Strong MS Office skills (Excel, Powerpoint.etc)

g) Excellent communication skills

h) Excellent analytical skills

i) Problem solving skills

j) Team player

If this is of interest please click on the "apply" button below in order to submit your application.

DESIRABLE SKILLS/ EXPERIENCE / KEYWORDS

You may have experience in the following roles: Manufacturing Project Manager, Junior Management Consultant, Project Support Co-ordinator, Supply Chain Consultant, German Management Consultant, French, German, Multilingual, Bilingual, Trilingual, Team Leader, Supervisor, Shift Supervisor, Quality Engineer, Programme Manager, QA Engineer, Engineering Manager, Manufacturing Manager, Continues Improvement Manager, Six Sigma, Lean Manufacturing etc

Successful candidates will be informed within 10 working days.

Translation Project Coordinator

Title: Translation Project Coordinator
Gehalt: �24 - 29K
Standort: Central London - London, United Kingdom
Sprachen: Englisch, D�nisch, Niederl�ndisch, Finnisch, Franz�sisch, Deutsch, Norwegisch, Portugiesisch, Spanisch, Tschechisch, Polnisch, Andere Sprachen, Schweizerdeutsch
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Project Coordinator

Title: Translation Project Coordinator
Gehalt: �24 - 29K
Standort: Paris - Ile de France, France
Sprachen: Englisch, Franz�sisch, Deutsch
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Entry Level Translation Project Coordinator

Title: Entry Level Translation Project Coordinator
Gehalt: USD25 - 35.000
Standort: New York - New York, United States of America
Sprachen: Englisch, Franz�sisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch, Griechisch, Andere Sprachen
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Stephanie emailing to GTS.Recruit@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translator Japanese � UK English (m | f)

Title: Translator Japanese � UK English (m | f)
Gehalt: competetive salary
Standort: Hessen, Germany
Sprachen: Englisch, Japanisch
Ver�ffentlichung: 6th Feb 2012

Description:
Continue.

Thanks to our products Wii� and Nintendo 3DS�, we are one of the leading manufacturers of video games and consoles in the field of Interactive Entertainment. Our intention is to reach everyone with our products � regardless of age, gender or experience with games. A strong and motivated team, superior quality, new concepts, the creative development and implementation of game ideas, combined with a sophisticated sales strategy, enable us to constantly surprise you with new and innovative products.

Our European localisation and development department in Frankfurt am Main (Germany) is looking for a

Translator Japanese � UK English m | f
� full-time �

Nintendo of Europe is looking for a UK English native speaker with an excellent knowledge of the Japanese language to take up a full-time position within our software localisation team.

Your tasks
- Translate materials from Japanese into UK English
- Edit translations to ensure accuracy and quality
- Adapt US English text into UK English
- Support other translators (French, German etc.) using UK English as their source language
- Work within a team of translators

Requirements
- Thorough knowledge of UK English to a native level
- Proficiency in Japanese
- A degree in Japanese or translation, or previous experience in a similar role
- Familiarity with Microsoft Office
- Teamwork and flexibility
- Personal interest in video games is desirable but not essential

Knowledge of German is not required, as office business is conducted entirely in English.

Applications should include a CV, cover letter and references, all in English.

A multi-faceted role within a team of talented colleagues awaits the successful applicant. We look forward to receiving your application through our website.

Nintendo of Europe GmbH
Human Resources
Nintendo Center
63760 Gro�ostheim
Germany

Translation Project Coordinator

Title: Translation Project Coordinator
Gehalt: �24 - 29K
Standort: Madrid, Spain
Sprachen: Englisch, Franz�sisch, Deutsch, Spanisch
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Project Coordinator

Title: Translation Project Coordinator
Gehalt: EUR 38.000 - 45.000
Standort: Luxembourg
Sprachen: Englisch, Niederl�ndisch, Franz�sisch, Deutsch, Spanisch, Fl�misch
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the regular contact person between our clients (internal and external) and our global network of linguists. The Project Coordinator is responsible for communicating specific detailed instructions to linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.

KEY RESPONSIBILITIES:
� Review the jobs assigned and assess needs for additional information, e.g. compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories.
� Manage translation teams and linguistic assets to ensure compliance with RRDs productions workflows and that quality and turn-arounds standards are met.
� Select and assign translation teams, negotiate rates and deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Keep project admin up-to-date at all times and maintain accurate records of all costs.
� Check projects costs for accuracy and match to purchase order.
� Exercise sound judgment in keeping supervisor informed of potential difficulties.
� Inform supervisor of all issues affecting cost, quality and turn-around.
� Check accuracy of translation prior to sending it to client or to typesetting if needed.

QUALIFICATIONS AND KEY ATTRIBUTES:
-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Fluent in English plus one, ideally two additional languages to mother tongue standard
-Strong computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Familiarity with desktop publishing software (Indesign, QuarkXPress, Framemaker).
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations
-Advanced translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum 1.5 years previous project management experience in translation services.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time-sensitive environment
-Ability to communicate accurately detailed instructions to multilingual vendors.
-Detail and service oriented.
-Clear sense of accountability.

PERSONAL ATTRIBUTES:
Flexible team player
Superior Interpersonal skills
Can mix and relate well to all levels
Demonstrated ability to work well under pressure and unsupervised
Flexibility to work overtime required
Professional demeanor
Focused on goals and the overall team and company objectives
Self-motivated and proactive
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Translation Team Leader

Title: Translation Team Leader
Gehalt: �35 - 39K
Standort: Central London - London, United Kingdom
Sprachen: Englisch, D�nisch, Niederl�ndisch, Franz�sisch, Deutsch, Portugiesisch, Spanisch, Schwedisch, Polnisch, Schweizerdeutsch
Ver�ffentlichung: 6th Feb 2012

Description:
RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients� business meet their communication challenges and support their global strategies.

This position serves as the main contact person between our major clients (internal and external) and our global network of linguists. It is responsible for managing complex projects as well as specific production teams including junior and senior PCs and freelancers, communicating specific detailed instructions to foreign speaking linguists, and managing workflows and processes. It is accountable for the final quality assurance of translation and real-time, accurate recording of activities.
KEY RESPONSIBILITIES:

� Train and provide feedback to Supervisor on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Ensure that Quality Checks have been carried out satisfactorily. Monitor that assigned PCs follow established procedures consistently for all administrative tasks and every aspect of the project.
� When required, organize production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop GTS translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
� Support CRLs and other GTS Mgt members in translations estimate analysis and preparation.
� Manage in-house freelancers efficiently and cost effectively.
� Select and assign translation teams, negotiate deadlines and coordinate production with translators, proofreaders, in-country clients reviewers, typesetters and Customer Service Reps.
� Keep salesperson/Customer Service Rep up to date at all times.
� Exercise sound judgment in keeping supervisor informed of potential difficulties such as issues affecting cost and turn-around.
� Hands-on production involvement such as checking completeness and accuracy of translation prior to delivery to client or sending it to typesetting if needed.
QUALIFICATIONS AND KEY ATTRIBUTES:

-College degree (BA, BS) and degree in Translation and/or interpretation or equivalent experience
-Excellent written and spoken skills in English plus one, ideally two additional languages to mother tongue
standard
-Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml).
-Strong knowledge of desktop publishing software (QuarkXPress, Framemaker)
-Linguistic skills to include ability to create glossaries, assess quality and completeness of translations.
-Expert translation memory experience including TRADOS, Multiterm IX, Context, glossary and file
management.
-Minimum four year previous experience in translation services, including three years Senior Project �
Management/Coordination experience.
-Ability to prioritize while handling multiple projects simultaneously in a hectic, time sensitive environment
-Ability to communicate accurately detailed instructions to linguists
-Detail and service oriented
-Clear sense of accountability

PERSONAL ATTRIBUTES:

Flexible team player
Superior Interpersonal skills.
Can mix and relate well to all levels.
Demonstrated ability to work well under pressure and unsupervised.
Flexibility to work overtime required.
Professional demeanor.
Focused on goals and the overall team and company objectives
Self-motivated and pro-active
Can improvise and innovate

If you are interested joining a great company, please send your cv to Agi emailing to agnes.x.szaniszlo@rrd.com

Please note that due to high volume applicants, only successful candidates will be informed.

Campaigner - Balkans

Title: Campaigner - Balkans
Gehalt: �34,032
Standort: Central London - London, United Kingdom
Sprachen: Kroatisch, Serbisch, Bosnisch
Ver�ffentlichung: 6th Feb 2012

Description:
Location: London
Salary: �34,032
Fixed-term contract to March 2013

The Europe and Central Asia Programme of Amnesty International Secretariat is looking for a campaigner to lead its campaigning work on the Balkans.

About the role

Working as part of a team, you�ll develop strategies and actions to mobilize the organization's worldwide membership to campaign effectively against human rights violations. Coordinating actions and supporting both AI and outside networks, you�ll make sure we have the biggest possible impact. It�s about increasing our capacity in the fight for human rights in the Balkans through sustainable growth, building a stable, well-informed constituency of activists and doing it all in line with our international policy and campaigns. So as well as producing campaigning materials and organising events, we�ll expect you to evaluate, monitor, review and report on our ongoing activities.

About you

You will act as a focal point to provide advice to membership on actions, develop campaigning materials for them, and help organize other campaigning events. You will need proven campaigning experience, first hand working experience or knowledge in the Balkans, interest and understanding of human rights and political judgement. You will also need to have the sensitivity to the cultures and peoples of the region, effective writing and communication skills and an understanding of membership organizations.

About us

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they�re denied. Already our network of almost three million members and supporters is making a difference in 150 countries. And whether we�re applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we�re all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.

For further information about this and our other current vacancies, and to apply online, please visit our website www.amnesty.org/jobs

Closing date: 15th February

CVs will not be accepted.

Spanish Speaking Project Manager

Title: Spanish Speaking Project Manager
Gehalt: Excellent
Standort: Cork - South-West, Ireland
Sprachen: Spanisch
Ver�ffentlichung: 3rd Feb 2012

Description:
Amazon's� Customer Service Integration (CSI) department is seeking a fluent�Spanish speaking Project Manager. With responsibility for all new initiatives, the ideal candidate will support Amazon�s Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills.

The successful candidate will manage customer facing project for�Spanish CSI team, and collaborate with business and development teams across the company to define functional requirements, design high level process and system solutions, and manage all aspects of the project execution � including writing functional specifications, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization. This candidate will be responsible for the day to day activities of the�Spanish Project Specialists, including the development, coaching and training of these Project Specialists.�

Essential Responsibilities:
�
* Acts as the point of contact for CS (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR etc.) on�Spanish initiatives.

* Liaises with business groups to gather all CS relevant information for CS Initiatives.

* Identifies areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch.

* Drives the implementation of New Initiatives for�Spanish website.

* Develop and implement goals and team objectives for�Spanish CSI team.

* Coach and Train Project Specialist to ensure the highest caliber of editorial and project work is completed by this team.

* Ensure communication within CS departments for new CS projects flows consistently and efficiently.

* Develops a working project plan for each new launch to track milestones, deliverables and deadlines.

* Ensures each department within CS is clear on what deliverables they need to meet and by when for each launch.

* Escalates issues that cannot be resolved to management.

* Takes full responsibility for the progress and launch of the project from design phase to implementation.

Basic Qualifications

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solver with a passion for excellent customer service, and an interest in technology and Amazon�s products and services. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.�

Preferred Qualifications

* Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.

* Excellent planning and organizational skills.

* Excellent written and oral communication skills including an ability to communicate with all levels in the organization (technical, business, executive).

* Excellent Project management skills

* Motivated to work on own initiative.

* Proven ability to manage a project team

* Excellent interpersonal and communication skills.

* Proven Ability to make and Implement decisions.

* Knowledge of current Amazon Customer Service policies and procedures (desirable).

* Proven ability to build relationships quickly.

* Proven ability to influence change at all levels as appropriate.

* Qualified candidates will have 1 to 2 years of Project/program management experience and/or should have been responsible for being directly responsible for the launch of at least 3 major cross-functional projects.

* Previous experience with web publishing tools (HTML and/or XML) and the ability to learn our in-house tools quickly.

* Fluent�Spanish and English essential with French,�Italian or German language skills being advantageous

Internship � Online Marketing/Public Relations � trivago Greece

Title: Internship � Online Marketing/Public Relations � trivago Greece
Gehalt: Excellent
Standort: D�sseldorf - Nordrhein-Westfalen, Germany
Sprachen: Griechisch
Ver�ffentlichung: 3rd Feb 2012

Description:
trivago is the world�s largest and most successful online hotel search. On www.trivago.gr travellers compare prices from hotel booking portals such as Expedia, Booking.com or Olotels.com for over 500,000 hotels worldwide. With trivago, travellers always find the ideal hotel for the best rate � trivago is google for hotels. The trivago team in Dusseldorf, Germany, consists of over 100 employees from more than 20 countries. If you want to be part of a dynamic team and support the development of a unique company, trivago is the right place for you. Here at trivago your work is flexible and self-determined, you can develop your skills quickly and your success will be immediately tangible. You will gather valuable insights across various departments of the company, offering you cross-functional opportunities in the future.

Your tasks:

 Writing press releases
 Acquisition of new journalistic contacts
 Distribution and maintenance
 Internet research
 Multimedia content analysis
 Create and maintain Media pages
 Disseminating enterprise content through social media networking (Facebook, Twitter)

Your profile:

 Greek is your mother language. You have excellent language skills in greek (spoken and written)
 You are a student or you have graduated from Media Sciences, Communication Science, Μarketing or something
related and you have at least Bachelor Degree
 You have excellent language skills in English (spoken and written)
 Excellent communication skills (direct or telephone contact with customers)
 You have a close relationship with online media and also increased interest in Web 2.0 and Social Web Marketing
 You are able to work on various projects simultaneously in a very dynamic environment
 You are proactive and take your own initiatives
 You are familiar with MS Office and ideally have basic knowledge of HTML
 You want to work and live in Germany (D�sseldorf) and collaborate with people from around the world

What we can offer:

 Flat hierarchies and short decision paths
 A pleasant working environment within a young and international team
 Experiences in an innovative, rapidly growing company
 Wide range of experiences through project- and teamwork
 Flexible working hours
 Attractive remuneration and career opportunities
 According to preferences e.g. fresh fruits, beer, sports, Yoga or parties

Duration of the internship: at least 3 months, maximum 6 months

Support Project Manager

Title: Support Project Manager
Gehalt: Competitive
Standort: Cork - South-West, Ireland
Sprachen: Englisch
Ver�ffentlichung: 3rd Feb 2012

Description:
Overview

We are looking for an AppleCare Support Project Manager with strong project management skills. This role will require the ability to run multiple projects within the contact center space with varying scale and focus. As the AppleCare project portfolio changes each year, the need for a person that can flexibly move between projects across the contact center space becomes more and more important. Strong skills in gathering and change management are critical to this role.

The successful candidate in this role will have an extensive background in project management. The ability to gather and document requirements, analyze impacts and effectively communicate to the business partners, IS&T, and executive management is essential. As support programs leads the strategic vision for the Contact Center, this person must be able to understand not only the current project portfolio, but also the 3-5 year roadmap in the various spaces.

This role will be measured on the success of project(s) implementation from harnessing scope, to change management, to readiness, training, and communication. Professionalism is critical as it is a global role. Communications and travel to the various AppleCare sites will be required to be effective.

Responsibilities

The responsibilities of the AppleCare Support Project Manager position includes, but are not limited to:

Conceiving, analyzing, developping, and managing strategic process improvements and new, innovative program initiatives for Apple's support business. A large part of this role will be analysis of current state tools and procedures working toward strategic change to improve the contact center and help achieve their overall business objectives. Gathering and writing of business requirements documents and BHU's is a critical part of this role.

In this role, there will be the opportunity to lead initiatives of various sizes from analysis
through to implementation (from team specific to global in nature).

In addition, the successful candidate will:

� represent the Support Programs organization as a whole to other internal groups and occasionally to customers to ensure that Apple's service and support objectives are understood. Coordinate efforts and ensure that internal groups are informed of new program developments in other Apple areas.
� Have thorough knowledge of the project management cycle and required leadership is necessary to ensure projects are delivered on time, within budget and are consistent within the larger context of the program/project. A smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners is key.
� Ensure initiative alignment with business vision, strategy and deployment within company.
� Act independently and as a top level contributor in determining project direction and frequently be a team leader on major, complex projects.

Requirements:

� Knowledge of and experience with project/program management methodology
- Six Sigma, PMI or other related certification a plus.
� Experience managing projects/programs of all sizes, including large, crossfunctional contact center or support initiatives.
� Professional persona and attitude
� Excellent communication and presentation skills
� Good leadership ability
� Good presentation skills
� Ability to maintain and develop relationships within the cross-functional teams
� Strong analytical mind
� Excellent organizational and documentation skills
� Proficient knowledge of the system development life-cycles
� Sense of humor preferred
� Normally requires 5+ years project/program management experience, ideally
with PMI or similar certification.
� Bachelors degree highly preferred.

German Speaking Project Manager

Title: German Speaking Project Manager
Gehalt: Excellent
Standort: Cork - South-West, Ireland
Sprachen: Deutsch
Ver�ffentlichung: 3rd Feb 2012

Description:
Overview:
Amazon's Customer Service (CS) department is seeking a German speaking Project Manager to join our team. In this role you will be responsible for driving new and improvement projects within EU CS team. You will support Amazon�s Customer Service Mission Statement ("timely, accurate, and professional") by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and technical skills. The ideal candidate will be comfortable in a fast-paced, multi-tasked environment. You will work successfully across the EU in a cross-functional environment.
You will be a creative and analytical problem solver with a passion for excellent customer service. We require a demonstrated ability to plan, research, and to set priorities, handle multiple projects and meet tight deadlines.�

Depending on the applicant, this role can be based in Cork, Edinburgh, Berlin or Regensburg.�

Key Responsibilities:
Manage large integration projects on behalf of the EU CS organisation
�
Ensure that all projects are delivered on time and meet the strategic and business requirements
�
Communicate project status to CS, business and operations� management, providing useful and timely reports
�
Recognize and pursue opportunities for improvements in process and efficiencies, collaborating with Black Belt and Operational teams
�
Collaborate with other worldwide CS and technical teams to continuously innovate and redesign all customer-facing documentation, to facilitate more customer self service activity and to cater for cultural customer needs.
�
Produce and analyse metrics using SQL queries and MS Excel, and use the results to drive improvements to customer-facing content and internal policies
�
Develop material that effectively communicates information to external and internal audiences.
�
Exercise Amazon Leadership Principles, Core Competencies and Core Values at all times to demonstrate role-model behaviour.

Responsibilities:

Experience /Skills:

Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal);
Fluent English is essential.
Fluent French and/or German language skills are essential and an additional European language is desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world�s leading online retailers.

Qualifications:

Experience /Skills:

Significant project management experience in a fast-paced, metrics-driven environment.
Demonstrated ability to manage, motivate, and influence work and team behaviours.
Ability to manage and communicate across position levels and functions.
Technical Expertise: in-depth knowledge of planning and analysis tools.
Negotiation and influencing skills; able to listen to and persuade others based on sound logic.
Ability to think clearly, act decisively, problem solve and prioritise.
Goal driven, target orientated, able to step back and look at the bigger picture.
Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment.
Proven communication skills (written and verbal); Fluent English is required.
French and/or German language skills are desirable.
Practiced working knowledge of Six Sigma tools and Lean techniques.
In return, Amazon will offer you a competitive salary other excellent benefits dependent on location. You will also have the opportunity to develop a rewarding career with one of the world�s leading online retailers.

Account Manager (H/F)

Title: Account Manager (H/F)
Gehalt: d�pendante de l'exp�rience
Standort: Nordrhein-Westfalen, Germany
Sprachen: Franz�sisch, Deutsch
Ver�ffentlichung: 3rd Feb 2012

Description:
Account manager (H/F)
Lieu : G�tersloh (Allemagne)

Poste et missions
- Suivi de client�le, particuli�rement sur le march� fran�ais
- Interlocuteur unique de comptes cl�s
- Calculation de prix, remise d�offres, r�ponse aux appels d�offres
- Suivi et contr�le des commandes de travaux d�impression (d�lais, qualit�) et facturation
- Suivi des r�clamations
- Analyser et ma�triser les besoins client�le ainsi que mission de conseil aupr�s de la client�le

Profil
- Dipl�me en sciences �conomiques ou diplome de l�industrie graphique avec une composante �conomie/gestion
- Fran�ais et allemand courant exig�s
- Esprit d�analyse et capacit� de pens�e
- Capacit� � travailler seul et r�sistance au stress
- Etre pr�t � assumer rapidement des responsabilit�s
- Sensibilit� technique souhait� (techniques d�impression)
- Exp�rience dans un service commercial souhait�

L�entreprise
Membre de la division arvato print (groupe Bertelsmann), Mohn media est l�un des premiers prestataires de services aux m�dias en Europe. Notre gamme de produits d�impression va des catalogues, annuaires, magazines, livres, calendriers jusqu�aux produits de marketing direct et grande distribution. Nos prestations couvrent la cr�ation, le pr�presse, l�impression, le fa�onnage et la distribution. Nous croyons au partenariat avec nos clients et d�veloppons ensemble des solutions adapt�es aux exigences de notre client�le.

Envoyez votre candidature �:
Mohn media Mohndruck GmbH
Personalabteilung / Carina Lindhauer Carl-Bertelsmann-Str. 161 M
33311 G�tersloh
talentmeetsarvatoprint@bertelsmann.de

English or German Speaking Implementation Consultant

Title: English or German Speaking Implementation Consultant
Gehalt: Salary from �30,000 per annum
Standort: London, United Kingdom
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 3rd Feb 2012

Description:

Implementation Consultant � HumanConcepts

Summary:

Our Implementation Consulting Professionals are responsible for delivering enterprise, large-scale, complex HCM solutions that integrate business processes with technology to help our clients achieve high performance.� The implementation consultant enables clients to meet their workforce management objectives by providing them with the most effective enterprise software solution available in the marketplace.� This position will focus on business design, technical design, implementation, training, and deployment of HumanConcepts projects. This is an exceptional opportunity to work with the industry leading Professional Services Team at HumanConcepts and implement high impact SaaS and on-premise solutions at the largest and most recognized corporations in the world.�

Responsibilities:

* Perform end to end installation, configuration, and implementation in development and production environments for both hosted (SaaS) and on-premise products.
* Create project documentation
* Train clients
* Create project/development estimates and develop statements of work
* Manage project plans, execution and closure of assigned projects
* Advise, educate, and influence clients to ensure HumanConcepts user adoption
* Interact with all levels of management and roles within the company and with clients
* Work independently and lead teams consisting of employees, client personnel, and third party vendor resources in multiple locations and time zones.
* Client-centric: deliver the highest, most consistent level of client service to our clients.
* Schedule and deliver both remote and onsite engagements with clients
* Ability and willingness to travel up to 60%
* Outstanding communication skills both verbal and written, including good listening, conflict management and negotiation skills.

Qualifications:

* Bachelor�s degree in Computer Science, Computer Engineering, MIS or equivalent work experience
* 2+ years of HRIS / HRMS / HCM systems experience
* Strong communication skills (written and verbal): English ( German is desirable )
* Strong IT project management experience: methods and procedures
* Minimum of 3 years of experience in professional or consulting services � implementing enterprise software solutions for large and complex organizations on-time and on budget.
* Deep understanding of SaaS / Cloud-Based deployments and integration delivery models
Experience with SSO / SAML protocols
* In-depth knowledge of one or more of the following: SAP, Oracle EBS, PeopleSoft, or Lawson
* Knowledge of Web applications, Microsoft Windows, SQL Server or Oracle DB (previous experience a plus)
* Understanding of system and network architecture, system platforms, system access, database design, SQL queries, network protocols.
* Experience with implementation methodology as applied to enterprise software
* Proven ability to problem solve, including analyzing symptoms and causes, identifying and defining the problem to be solved, collecting data, establishing the facts, drawing valid conclusions and developing solutions.
* Proven ability to collaborate and partner with peers in a heavily matrixed organization

Operations Manager Germany (major German cities)

Title: Operations Manager Germany (major German cities)
Gehalt: �40,000-45,000 plus bonus, expenses and subsidized training.
Standort: M�nchen - Bayern, Germany
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 2nd Feb 2012

Description:
Language Connect is a rapidly growing language services agency and has doubled in size in the past 12 months. We are currently looking for an experienced Operations Manager to manage our German operations team and work closely with a Sales team to develop our presence in German-speaking markets.
We are seeking candidates with exceptional language skills, knowledge of translation technology as well as typical language service processes. The ideal candidate will have at least 3 years� operations experience within the translation industry as well as personnel management experience.
Initially, this will be a home-working role; thus, it will suit individuals with advanced IT skills who are able to work under their own initiative.

JOB DESCRIPTION

In summary:

Management responsibility for the German operations team. This includes managing the production of our services, as well as the training, supervision and appraisal of a team of operations staff based in London and Germany.

Main tasks:

1. Training, supervising and managing a team of operations staff on all aspects of the production process.
2. Project management and co-ordination of our language services in accordance with our ISO quality management system.
3. Providing helpful, knowledgeable and friendly support to our clients.
4. Liaising with the Strategic Account Manager in Germany and other sales and marketing personnel to develop and grow the business in German-speaking markets.
5. Working with the People Investment Manager to address any (in-house and external) recruitment needs in the German team, develop the pool of trusted and skilled linguists and implement the Operations personnel training and development program.
6. Liaising with the Finance team on business and payroll administration.
7. Performing ISO audits on projects delivered by the German operations team.
8. Ensuring translation memory and term base development for all house clients.
9. Liaising with other Operations managers to develop the knowledge base, training materials and other resources for all Operations staff.
10. Serving as the first point of escalation for resolving disputes with linguists and investigating client complaints.

MINIMUM ESSENTIAL REQUIREMENTS OF THE POSITION

1. Near native German and exceptional language skills to degree level in at least one European language other than English.
2. Experience of team management/people supervision and ability to manage remote colleagues.
3. At least 3 years� of experience in the translation and localization industry within a project management/team leader role.
4. High level of computer literacy and extensive knowledge of translation technologies
5. Strong organizational and multi-tasking skills.
6. Ability to handle pressure when delivering to tight deadlines.
7. Excellent communication and interpersonal skills.
8. Flexibility to travel internationally and work outside of normal working hours.
9. Willingness to be a team member and conscientiousness in promoting the growth of our Company.