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Retentions Experts

2010-09-03 00:00:00

Title: Retentions Experts
Gehalt: �14k - �15k + bonus + 2 pay reviews per year
Standort: Manchester - North West, United Kingdom
Sprachen: Englisch, Kantonesisch, Gujarati, Hindi, Mandarin, Punjabi, Urdu
Ver�ffentlichung: 3rd Sep 2010

Description:
Unicom is the UK's largest and fastest growing independent business to business telecommunications service provider. We have recently won both an Investors in People Award and a Customer First Award which reflects our commitment to out customers and employers alike. Our continued growth plans create significant opportunities for promotion in a variety of roles.

The Role

We are seeking enthusiastic and target driven individuals to join our expanding retentions department. The role involves contacting customers that may be looking to cancel their services for a variety of reasons. Using objection handling and negotiation skills you will explore the issues leading up to the cancellation request with the purpose of resolving these issues and retaining the services. This role offers excellent variety in the range of issues that advisors will need to discuss and full training on these will be provided.

Requirements

Direct experience in a customer retentions or sales role is not necessary, but advantageous. Applicants who have gained experience within a call centre, customer services or telecoms background are also welcome to apply. Applicants should be able to demonstrate excellent customer care and service skills, strong organisation and multi tasking skills and a customer focused attitude. Strong communication and negotiation skills are essential and target driven, self motivating individuals will thrive in this role.

Benefits
� �14k - �15k starting salary (dependent on experience)
� Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
� Two generous salary reviews per year
� Seasonal incentive schemes with a variety of prizes
� Up to 33 days holiday a year
� Air-conditioned offices
� Full and comprehensive two week introductory training in the role
� Continued structured training to help develop skills and abilities
� Brilliant promotional opportunities for motivated individuals
� Work for an Investors in People accredited company

Job Type: Permanent, Monday to Friday, 9am - 6pm.
Location: Based at our Head Office branch, Northenden, South Manchester.

Customer Service Advisors

2010-09-03 00:00:00

Title: Customer Service Advisors
Gehalt: �13k - �15k + bonus + 2 pay reviews per year
Standort: Manchester - North West, United Kingdom
Sprachen: Englisch, Kantonesisch, Gujarati, Hindi, Mandarin, Punjabi, Urdu
Ver�ffentlichung: 3rd Sep 2010

Description:
Unicom is the UK's largest and fastest growing independent business to business telecommunications service provider. We have recently won both an Investors in People Award and a Customer First Award which reflects our commitment to out customers and employers alike. Our continued growth plans create significant opportunities for promotion in a variety of roles.

The Role

As the first point of contact for all Unicom customers we require confident and empathetic individuals to join our customer services department. As a predominantly inbound department your role will be to resolve a range of customer enquires including billing queries, fault diagnostics and broadband issues. Some outbound calls will be made when necessary, primarily providing fault updates and courtesy calls. In addition you will liaise with wholesale suppliers for fault resolutions and engineer appointments. This role offers excellent variety and the opportunity to develop your skills.

Requirements

To be considered for this position, applicants should ideally have experience working in customer service roles. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. Although foreign language skills are not a requirement an ability to speak foreign languages, including Urdu, Punjabi, Cantonese and Mandarin, would be advantageous. Strong organisation skills and capability to multi task are also necessary. Full training in all areas is provided.

Benefits
� �13k - �15k basic salary (dependent on experience)
� Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
� 2 generous salary reviews per year
� Seasonal incentive schemes with a variety of prizes
� Up to 33 days holiday a year
� Full and comprehensive 2 week introductory training in the role
� Continued structured training to help develop skills and abilities
� Excellent promotional opportunities for motivated individuals

Job Type: Permanent, Monday to Friday, 9am � 6pm.
Location: Based at our Head Office branch, Northenden, South Manchester.

Bilingual Team Managers

2010-09-03 00:00:00

Title: Bilingual Team Managers
Gehalt: �20 000 - �22 000 + 10% quarterly bonus
Standort: Surrey - South East, United Kingdom
Sprachen: Niederl�ndisch, Finnisch
Ver�ffentlichung: 3rd Sep 2010

Description:
Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. At the Kingston upon Thames site, we manage a range of corporate, blue-chip campaigns such as Microsoft, Sony, Philips and Digital River to name a few.

We are currently recruiting for a number of Team Managers for a brand new campaign due to start at the Kingston site. This campaign is a global mobile phone telecommunications company with a highly regarded reputation within the industry globally.

The Team Manager is responsible for the daily follow-up, coaching, motivation, and development of a team of agents. The objective is to realize maximum productivity and quality and to achieve the pre-defined KPIs (Key Performance Indicators) and PIs (Performance Indicators).
He/she coaches and informs the agents to keep the customer experience at the highest standard.

� Manages, develops, motivates and coaches on a daily basis a team of agents with an eye on the achievement of maximum productivity, quality and efficiency and the realization of pre-defined internal and/or client KPIs and PIs on group and individual level.
� To coach, develop and motivate agents by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
� Controls the KPIs and PIs on a regular basis and � if necessary � takes action designed to achieve the set targets.
� Reports on a regular basis on individual and collective AGENT results with reference to the pre-set objectives
� Respects process of continuous review and proactive management of absenteeism and attrition for all agents in his/her team
� Recognizes indicators of employee dissatisfaction and escalates if necessary.
� Ensure actions from the employee satisfaction survey are implemented and continuously reviewed.
� Facilitates a culture of open and honest 2-way communication ensuring employee satisfaction is at an optimal level.
� Is responsible for the corrections of the agents data in the time registration tool.
� Is responsible for the intra-day management of the daily agent allocation schedule.
� Whenever required, participates in the selection and recruitment of agents and coaches.

Education and/or experience on the entry level:

� Higher secondary education or its equivalent through experience
� Experience as an agent is an asset and Team Management would be highly desirable.

Language knowledge:

� Verbal knowledge of one of the following national languages (French or Dutch)

Other knowledge and know-how:

� Basic knowledge of Windows and Office applications
� General project-oriented product and application knowledge
� Creativity
� Understand the importance of KPIs, and be able to direct the team to reach them
� Sense of responsibility
� Verbal and written communication skills to permit effective communication with colleagues on all levels within the organization and clients.
� People Management and team development skills
� Flexibility
� Skills to combine a number of divergent tasks (multi-tasking)
� Analytic skills (reporting)
� Pro-activity

Please note: We are unable to get back to unsuccessful candidates due to the high level of applications. If you have not heard from us within 7 days, please assume that your application has been unsuccessful on this occasion.

FRENCH CUSTOMER SERVICE AGENTS

2010-09-03 00:00:00

Title: FRENCH CUSTOMER SERVICE AGENTS
Gehalt: 15412� gross per year
Standort: Barcelona - Spain
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 3rd Sep 2010

Description:
Sitel Multinational Company with two sites in Barcelona needs to incorporate a group of French Native Speakers for one of his paneuropean contact centers (located in Barcelona - ML4). We are interested in candidates that want to develop their career within the customer service environment.

We Offer:
- Part time position - 30h per week. 9 to 15h or 14 to 20h
- Salary: 988� gross per month for 30h per week
- Good, young and dynamic work environment.
- Paid training period

Requirements:
- French native speaker
- Advance English Level
- Excellent computer skills, PC & Internet
- Experience with Microsoft Windows and Office Software.
- Excellent Customer Service/Technical Support Skills
- Professional Phone Manner � Superior Soft Skills
- Excellent written communication and documentations skills

- Experience with Microsoft Windows and Office Software.
- Professional Phone Manner � Superior Soft Skills
- Excellent written communication and documentations skills

Customer Service Advisor - French Speaking

2010-09-02 00:00:00

Title: Customer Service Advisor - French Speaking
Gehalt: �8,500 per annum, + Bonus
Standort: Central London - London, United Kingdom
Sprachen: Englisch, Franz�sisch
Ver�ffentlichung: 2nd Sep 2010

Description:
Lebara Mobile provides high quality, low cost international mobile services. We operate in Denmark, The Netherlands, Spain, Switzerland, Australia, France, Germany and the UK.

At Lebara we are focused on delivering to our customers the highest quality service, and in doing so we are trying to help improve our global cultural community. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal.

Clear, concise communication, delivered in an upbeat, enthusiastic manner is key to satisfying customers, and this is exactly what we expect from our advisors. You�ll be responsible for providing a high quality service, using clear communication both written and verbal. You�ll ensure our brand is fully supported at all times and that all customer queries are resolved to the satisfaction of all.

You�ll be fluent in French and English, you�ll have experience of working within a Customer Service Advisor role. You�ll be a patient, confident and articulate communicator, with the drive and motivation to achieve. You�ll have demonstrable experience in planning and organising, working in a team effectively and excellent communications skills.

This is a part time opportunity: 20 hours per week

The shift pattern is as follows:
4 shifts per week (5 hours each), across Monday to Sunday. Predominately working Saturday and Sunday and an additional 2 days across Monday to Friday. Hours will be 8.00 a.m. until 1.00 p.m. or 3.00 p.m. until 8.00 p.m.

CZECH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

2010-09-02 00:00:00

Title: CZECH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE
Gehalt: salary + additional benefits
Standort: Budapest - Pest, Hungary
Sprachen: Englisch, Tschechisch
Ver�ffentlichung: 2nd Sep 2010

Description:
Customer Support Representative provides professional support to customers of our client via telephone and e-mail.

Tasks:
- answering phone calls in Czech language
- problem solving
- replying e-mails in Czech language
- doing the administration

Requirements:
- fluent Czech language knowledge
- conversational English language knowledge is a must
- good PC skills
- have excellent problem solving skills
- very good communication skills
- Hungarian language knowledge in not a requirement

Customer Service Advisor, Danish Speaking - Full Time

2010-09-01 00:00:00

Title: Customer Service Advisor, Danish Speaking - Full Time
Gehalt: Excellent
Standort: London, United Kingdom
Sprachen: D�nisch
Ver�ffentlichung: 1st Sep 2010

Description:
Language: English (UK)
Company name: Lebara
Region: London
Country: United Kingdom

Organisation data: Countries
Job number: EU LTD00010
Contract Type: Permanent (Payroll)
Schedule type:: Full Time
Work hours: 40.0 Hours per Week

On call: No
CRB check needed: No
Overtime eligibility: Yes
Department: Customer Services
Location: London

About the Job
At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal. We are recruiting Customer Service Advisors who in addition to English can speak Danish to work in a friendly customer services call centre.

Who we�re looking for
You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all. Your role: �Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. �Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software. �Investigate international destination faults to ensure quality is always of a high standard. �Respond to mail sent by customers. Your skills and experience: �Experience of working within a Customer Service Advisor role �Excellent skills the languages listed above. �Clear and concise communication skills (both written and verbal). �Patient, confident and articulate customer service skills �Drive and motivation to achieve. �Demonstrable experience in planning and organising, working in a team effectively

Keywords: Customer Service, Danish, call centre

Cisco!!! Turkish sales agents - Debrecen, Hungary

2010-09-01 00:00:00

Title: Cisco!!! Turkish sales agents - Debrecen, Hungary
Gehalt: Competitive
Standort: Debrecen - Hajdu-Bihar, Hungary
Sprachen: T�rkisch
Ver�ffentlichung: 1st Sep 2010

Description:
Our History��

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in L�Derry and a recently opened centre in Debrecen, Hungary. There are over 800 employees working across different global clients such as MSN, Cisco, Clearwire, Match.com, King.com and Electronic Arts. Approximately 40% of our staff are multilingual agents and we support over 29 languages.

Our Culture��
Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills � we provide award winning training

Life at gem��
When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfillment from your work.

What you can expect from the role......

On behalf of our client you will:

Generate high quality commercial sales leads, which in turn will create an opportunity for our client or an official re-seller to generate revenue through selling one or more IT products. Due to the sheer volume and quality of leads that we can generate we have proven ourselves to be a key component in our client�s commercial model.

As an agent representing our client your main aim is to build relationships with existing and future companies, as well as the client. The work will consists mainly of outbound cold calling, with some inbound calls and reporting/administrative tasks on a business to business platform.

Do you have the following?

Excellent written and spoken Turkish / Russian /German and English skills,

6 months previous telephone/face to face sales experience

Previous experience in IT/Networking.

Excellent communication skills both verbal and written

A team player who takes an active role in generating positive team morale.

Spanish Customer Service Agent - Belfast!

2010-09-01 00:00:00

Title: Spanish Customer Service Agent - Belfast!
Gehalt: Competitive
Standort: Belfast - Northern Ireland, United Kingdom
Sprachen: Spanisch
Ver�ffentlichung: 1st Sep 2010

Description:
Our History��

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in London and a recently opened centre in Debrecen, Hungary. Our employees work across different global clients such as MSN, Cisco, Clearwire, King.com and Electronic Arts. Approximately 80% of our staff are multilingual agents and we support over 29 languages.

Our Culture��
Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills � we provide award winning training

Life at gem��
When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfilment from your work.

What you can expect from the role......

Working in the Cisco team, you will be providing excellent customer service and technical solutions to customers by chat, email and telephone.
As a Cisco Agent you will be the first point of contact for any Cisco Customer or Employee in the specific country you will be operating on.

.
Shift Times......
40 Hours per week from Monday to Friday

What we can offer you......
� Competitive Salary...
� Performance Related Pay
� Relocation Package
� Relocation Assistance and ongoing support
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
....Relocation Package offered
....Relocation officer on site for ongoing help and support
....21 Holidays & 6 Stat days & birthday day off.

Do you have the following???

Excellent written and spoken Spanish and English
6 months experience of working in a technical support position preferably with telephone skills.
Possess good key-board skills and internet skills
A team player who takes an active role in generating positive team morale.

Job Opportunities in Belfast

2010-09-01 00:00:00

Title: Job Opportunities in Belfast
Gehalt: �13,500-�17,500
Standort: Belfast - Northern Ireland, United Kingdom
Sprachen: Niederl�ndisch, Deutsch, Schwedisch
Ver�ffentlichung: 1st Sep 2010

Description:
Are you interested in an exciting new career challenge?

Do you want to work for a company that provides personal development and recognition?

gem in Belfast is a locally owned contact centre where 90% of our staff are multilingual.

gem offers a bright, modern and exciting place to work and includes breaks for playing games � the Wii console is a permanent fixture!

There is also a main breakout are called �bar gem� which has a range of vending machines, mobile phone recharging stations, game consoles, televisions and a pool table.

This combines to make gem not only a nice place to work but also a place where there is space to relax and catch up with friends.

Many of the facilities at gem were put in place as a direct result of staff feedback and have been widely welcomed.

gem offers competitive rates of pay and we have a number of vacancies at the moment for Language speakers from Dutch, German, French, Sweish, Finnish, Turkish and Danish. For a full list of vacancies please log on to www.the-gem.com/careers.

We think you will love working at gem but dont take our word for it!! As part of the process you can speak to a member of the gem team in your most fluent language who went through the relocation process and you have the opportunity to ask them questions about the role.

If you are interested in joining gem then please contact the recruitment team on 0044-2890-921717 or . You can find further information on www.the-gem.com.

Cisco Dutch Customer Service Agent - London

2010-09-01 00:00:00

Title: Cisco Dutch Customer Service Agent - London
Gehalt: Excellent
Standort: Middlesex - South East, United Kingdom
Sprachen: Niederl�ndisch, Fl�misch
Ver�ffentlichung: 1st Sep 2010

Description:
Our History��

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in London and a recently opened centre in Debrecen, Hungary. Our employees work across different global clients such as MSN, Cisco, Clearwire, Match.com, King.com and Electronic Arts. Approximately 80% of our staff are multilingual agents and we support over 29 languages.

Our Culture��

Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills � we provide award winning training

Life at gem��

When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfilment from your work.

What you can expect from the role......

Working in the Cisco team, you will be providing excellent customer service and technical solutions to customers by chat, email and telephone.
As a Cisco Agent you will be the first point of contact for any Cisco Customer or Employee in the specific country you will be operating on.

.
Shift Times......

40 Hours per week from Monday to Friday 8am to 6pm
on a rotational shift pattern

What we can offer you......

� Competitive Salary

� Staff Discount Scheme

� Generous Holidays

Do you have the following???

Excellent written and spoken Dutch / Flemish and English

6 months experience of working in a technical support position preferably with telephone skills.
Possess good key-board skills and internet skills
A team player who takes an active role in generating positive team morale.

Customer Service Advisor - Polish Speaking

2010-09-01 00:00:00

Title: Customer Service Advisor - Polish Speaking
Gehalt: Depending on Experience
Standort: Central London - London, United Kingdom
Sprachen: Englisch, Polnisch
Ver�ffentlichung: 1st Sep 2010

Description:
Lebara Mobile�s vision is to be the leader in providing low-cost, high quality international mobile services. The Lebara Group was founded in 2001. At the end of 2009 Lebara had over 2.5 million active mobile customers and recorded annual revenues of �371m. In 2010, Lebara opened in Germany and France, adding to our global network in Australia, Denmark, Netherlands, Spain, Switzerland and the UK.

At Lebara we are focused on delivering to our customers the highest quality service, and in doing so we are trying to help improve our global cultural community. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal.

Job Role

We are recruiting Customer Service Advisors who in addition to English can speak Polish to work in a friendly customer services call centre. At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal.

The Candidate

You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all.

* Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations
* Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software
* Investigate international destination faults to ensure quality is always of a high standard
* Respond to mail sent by customers. Your skills and experience
* Experience of working within a Customer Service Advisor role
* Excellent skills the languages listed above
* Clear and concise communication skills (both written and verbal)
* Patient, confident and articulate customer service skills
* Drive and motivation to achieve
* Demonstrable experience in planning and organising, working in a team effectively

Customer Service Advisor, French + German speaking

2010-09-01 00:00:00

Title: Customer Service Advisor, French + German speaking
Gehalt: Excellent
Standort: London, United Kingdom
Sprachen: Franz�sisch, Deutsch
Ver�ffentlichung: 1st Sep 2010

Description:
Language: English (UK)
Company name: Lebara
Region: London
Country: United Kingdom

Organisation data: Customer Services
Job number: EU LTD00038
Contract Type: Permanent (Payroll)
Work hours: Hours per Week

On call: No
Overtime eligibility: No
CRB check needed: No
Location: London
Department: Customer Services

About the Job
At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal. We are recruiting Customer Service Advisors who in addition to English can speak both German & French, to work either Part Time and Full Time, in a friendly customer services call centre.

Who we�re looking for
You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all. Your role � Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. � Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software. � Investigate international destination faults to ensure quality is always of a high standard. � Respond to mail sent by customers. Your skills and experience � Experience of working within a Customer Service Advisor role � Excellent skills the languages listed above. � Clear and concise communication skills (both written and verbal). � Patient, confident and articulate customer service skills � Drive and motivation to achieve. � Demonstrable experience in planning and organising, working in a team effectively

Turkish Customer Service Agent - Belfast!

2010-09-01 00:00:00

Title: Turkish Customer Service Agent - Belfast!
Gehalt: Competitive with incentives
Standort: Belfast - Northern Ireland, United Kingdom
Sprachen: T�rkisch
Ver�ffentlichung: 1st Sep 2010

Description:
Our History��

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in London and a recently opened centre in Debrecen, Hungary. Our employees work across different global clients such as MSN, Cisco, Clearwire, King.com and Electronic Arts. Approximately 80% of our staff are multilingual agents and we support over 29 languages.

Our Culture��
Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills � we provide award winning training

Life at gem��
When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfilment from your work.

What you can expect from the role......

Working in the Cisco team, you will be providing excellent customer service and technical solutions to customers by chat, email and telephone.
As a Cisco Agent you will be the first point of contact for any Cisco Customer or Employee in the specific country you will be operating on.

Shift Times......
40 Hours per week from Monday to Friday

What we can offer you......
� Competitive Salary...
� Performance Related Pay
� Relocation Package
� Relocation Assistance and ongoing support
� Staff Discount Scheme
� Eye Care Provision
� Cycle to Work Scheme
� Generous Holidays
� Childcare Vouchers
� Annual Reward & Recognition Ceremony
� Free buns and fruit on a Friday!
....Relocation Package offered
....Relocation officer on site for ongoing help and support
....21 Holidays & 6 Stat days & birthday day off.

Do you have the following???

Excellent written and spoken Turkish and English
6 months experience of working in a technical support position preferably with telephone skills.
Possess good key-board skills and internet skills
A team player who takes an active role in generating positive team morale.

Ukrainian Sales Agents - Debrecen

2010-09-01 00:00:00

Title: Ukrainian Sales Agents - Debrecen
Gehalt: Competitive
Standort: Debrecen - Hajdu-Bihar, Hungary
Sprachen: Ukrainisch
Ver�ffentlichung: 1st Sep 2010

Description:
Our History��

gem is a privately owned Outsourced Contact Centre based in Belfast City Centre, Northern Ireland. gem operates across 4 sites; 2 in Belfast (5mins walking distance), one in London and a recently opened centre in Debrecen, Hungary. Our teams work across different global clients such as MSN, Cisco, Clearwire, King.com and Electronic Arts.
Approximately 80% of our staff are multilingual agents and we support over 29 languages.

Our Culture��
Our culture is reflected in our policy to recruit people primarily on attitude and build the skills required for the job.

All �gemmers� are challenged to exceed the parameters of their day to day job by helping us and our clients exceed customer expectations

To do this we need people with the right attitude, the right skills � we provide award winning training

Life at gem��
When you take up a job at gem, you can expect to work as part of a team.

We believe it is important to bring out the best in all of our staff so you will face exciting challenges in all aspects of your work.

As a team member you will play an important role in our development and in helping our clients achieve their goals. We also acknowledge the importance of having fun and fulfillment from your work.

The key role of our client outbound team is to generate high quality commercial sales leads, which in turn will create an opportunity for our client or an official client re-seller to generate revenue through selling one or more client products. Due to the sheer volume and quality of leads that we can generate we have proven ourselves to be a key component in our client's commercial model.

As an agent representing our client your main aim is to build relationships with existing and future companies, as well as the client. The work will consists mainly of outbound cold calling, with some inbound calls and reporting/administrative tasks.

SKILL SET �
� Fluent language skills in Czech with English
� Self-motivated � high personal drive to succeed, interest in self-training/development.
� Sales orientated � ability to assess customer�s needs and capture leads.
� Strong communication skills, both verbally and written.
� Ability to learn about new products during training � self education.
� Previous experience in IT.
� Ability to meet strict deadlines and targets.
� Ability to deal with rejection.
� Drive and determination to succeed and grow with the business.

Customer Service Advisor, Spanish Speaking - Full Time

2010-09-01 00:00:00

Title: Customer Service Advisor, Spanish Speaking - Full Time
Gehalt: Excellent
Standort: London, United Kingdom
Sprachen: Spanisch
Ver�ffentlichung: 1st Sep 2010

Description:
Language: English (UK)
Company name: Lebara
Region: London
Country: United Kingdom

Organisation data: Countries
Job number: EU LTD00017
Contract Type: Permanent (Payroll)
Schedule type:: Full Time
Work hours: 40.0 Hours per Week

Department: Customer Services
CRB check needed: No
On call: No
Location: London
Overtime eligibility: Yes

About the Job
At Lebara we are focused on delivering the highest quality service to our customers, and in doing so we are trying to help improve our global cultural community. Our ever expanding team speak to customers from all nationalities and offer a multi lingual service to meet the needs to our varied client base. We have created a challenging, fast moving work environment and we believe we make a positive difference to our customers. We encourage all our teams to strive for this goal. We are recruiting Customer Service Advisors who in addition to English can speak Spanish to work in a friendly customer services call centre.

Who we�re looking for
You will be an experienced customer service expert and represent the Lebara brand to deliver exceptional customer service with clarity, passion and enthusiasm. You will ensure customer queries/issues/complaints are resolved to the satisfaction of all. Your role �Liaise with customers, including multi-lingual telephone and written correspondence, handling queries and claims whilst taking responsibility for investigations. �Resolve faults including Top-up, SMS, Voice and Billing using our Customer Records software. �Investigate international destination faults to ensure quality is always of a high standard. �Respond to mail sent by customers. Your skills and experience �Experience of working within a Customer Service Advisor role �Excellent skills the languages listed above. �Clear and concise communication skills (both written and verbal). �Patient, confident and articulate customer service skills �Drive and motivation to achieve. �Demonstrable experience in planning and organising, working in a team effectively

VENTAS � Spanish CRM OnDemand Sales Account Manager - Oracle Corporation - Based Dublin, Ireland

2010-08-31 00:00:00

Title: VENTAS � Spanish CRM OnDemand Sales Account Manager - Oracle Corporation - Based Dublin, Ireland
Gehalt: Atractive Salary Package
Standort: Dublin - Ireland
Sprachen: Englisch, Spanisch
Ver�ffentlichung: 31st Aug 2010

Description:
Based in Oracle's European sales operation in Dublin, Ireland, Oracle wishes to hire an experienced sales professional to sell Oracle's CRM On Demand solutions to Business clients in the Spanish territory.

This is an excellent opportunity for an experienced and driven sales professional to join a global player in the IT industry and move their career to the next level with the world�s largest Enterprise software company.

Oracle CRM On Demand Overview
http://crmondemand.oracle.com/en/products/index.htm

RESPONSIBILITIES:
� Demonstrate the business benefits of a CRM solution to business clients
� Deliver online demonstrations of the CRM solution with the ability to show what is asked by prospects.
� Develop sales by uncovering new opportunities in the UK sales territory
� Manage a number of sales opportunities at the same time
� Win sales deals in a competitive environment to achieve and overachieve sales targets.

QUALIFICATIONS:
� Proven track record in a B2B sales environment
� Demonstrable overachievement of revenue goals.
� Strong sales skills including business justification, negotiation and closing.
� Fluency in English and Spanish language
� Prospecting and/or new business background.
� Expertise in demand generation in new markets from campaign conception to deal closure.
� Strong influencing skills.
� Enthusiasm to learn new sales skills and technologies.

WHAT ORACLE OFFERS

Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)

Challenging, dynamic and fun working environment

Competitive, performance related salary

Excellent Benefits Package: Private Pension Plan, Private Health Insurance

Sun Enterprise Hardware Pre-Sales Consultant - (German Market) - Oracle Direct - Based Dublin, Ireland

2010-08-31 00:00:00

Title: Sun Enterprise Hardware Pre-Sales Consultant - (German Market) - Oracle Direct - Based Dublin, Ireland
Gehalt: Attractive Salary Package
Standort: Dublin - Ireland
Sprachen: Englisch, Deutsch
Ver�ffentlichung: 31st Aug 2010

Description:
Oracle Direct�s new Hardware Sales Business has the responsibility of selling hardware solutions in EMEA. In line with the new setup of this business, Oracle Direct in Dublin is seeking to hire Sales Consultants for its Hardware Presales Team.

The role of the Sun Enterprise Hardware Pre-Sales Consultant is challenging and diverse. Frequent customer contact will give you an excellent insight into customer business needs and technology trends.

Responsibilities:
� Support the German territory sales reps and specialists to identify the best Oracle / Sun solution for the customer's business
� Engage with German customers by translating their business needs into appropriate Oracle / Sun solutions.
� Present and articulate the features and benefits of an Oracle Hardware solution in the context of reliability, availability and scalability.
� Explain Oracle / Sun Hardware product stack using existing tools and internal resources
� Deliver product demonstrations and presentations to German customers using the latest web technology.
� Become the technical solution expert for a designated product set. This includes keeping abreast of all new products, market trends, future directions and the competition for areas of focus
� Maintain up-to-date knowledge of Oracle�s product stack and be able to position our solution versus our Hardware competitors.
� Ongoing education and training of the German sales force on Oracle Sun Hardware technologies and solutions.

Qualifications:
� Excellent verbal and written communication skills are essential.
� Excellent persuasive skills are essential.
� Fluency in English and German
� Degree in Computer Science, Engineering or equivalent qualification or experience
� Proven experience in a technical environment.
� Deployment experience of Server and/or Storage systems.
� Experience with Oracle/SUN Hardware technology is an advantage but not necessary.
� Experience as a Systems Administrator would be an advantage

What Oracle offers:

� Considerable investment in employees and their career development (including intensive Foundation Training course, IT, product, sales and personal skills development training)
� Challenging, dynamic and fun working environment
� A Competitive, performance related salary
� Excellent Benefits Package

Oracle Corporation- Like no one else
� A challenging job in a positive atmosphere within an international organization with a dynamic team
� The opportunity to influence your job / career and your workplace and to become part of a innovative business unit
� A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme

Applications Sales Representative - Swedish Market (based in Dublin)

2010-08-31 00:00:00

Title: Applications Sales Representative - Swedish Market (based in Dublin)
Gehalt: Attractive Salary Package
Standort: Dublin - Ireland
Sprachen: Englisch, Schwedisch
Ver�ffentlichung: 31st Aug 2010

Description:
This is an excellent opportunity for a Nordic speaking IT professional to move their career to the next level with the world's largest Technology company - Oracle Corporation.

The job as a Swedish Siebel CRM Pre-Sales Consultant is challenging and diverse. Frequent contact with Oracle clients in the Nordic territory will give you an excellent insight in customer business needs and market trends. You will support the Nordic sales organization in Dublin, Ireland and advise Nordic customers by translating their business needs into Oracle solutions.

RESPONSABILITIES

* Support Nordic sales representatives and advise Nordic clients by translating their business needs into Oracle CRM solutions.
* Deliver Siebel CRM ONDemand product demonstrations and presentations to Nordic customers using the latest web technologies.
* Become the internal Nordic Oracle expert for Siebel CRM On Demand solutions.
* Keep up to date regarding the latest technologies and solutions from both Oracle and its competitors.
* Educate the Nordic sales force on Oracle technologies and solutions

QUALIFICATIONS / PROFILE

* University degree in Computer Science, Engineering or equivalent.
* Experience of working in a technical IT role preferable.
* Experience of software applications and understanding their business value to customers
* Experience with Oracle technology is an advantage but not necessary
* Fluent in English and Swedish languages
* Excellent presentation and communication skills.
* Understanding of the sales process is a distinct advantage.
* Willingness to work towards achieving goals in a changing and challenging environment.
* Team player who can motivate and lead.
* Coaching, mentoring and training skills.
* Demonstrated ability to plan tasks and follow-up actions.

Sales @ Oracle � Norwegian SUN Hardware Sales Account Manager - Based Dublin, Ireland

2010-08-31 00:00:00

Title: Sales @ Oracle � Norwegian SUN Hardware Sales Account Manager - Based Dublin, Ireland
Gehalt: Attractive salary package
Standort: Dublin - Ireland
Sprachen: Englisch, Norwegisch
Ver�ffentlichung: 31st Aug 2010

Description:
Oracle wishes to hire Norwegian Enterprise Hardware Sales Account Managers for its new Sun Internet hardware division. The successful candidate will sell Sun/Oracle hardware solutions to new and existing Enterprise clients in the Norwegian market. This exciting new opportunity is based in Oracle's EMEA sales operation in Dublin.

RESPONSIBILITIES:
� Sells Sun/Oracle Hardware Products and Solutions via the Telephone and Internet
� Maximises hardware revenue from existing accounts
� Identifies, qualifies and establishes new accounts
� Developing effective relationships at Customers and Oracle Partners
� Works with field sales force, partners and Sales programs team to plan direct sales campaigns
� Assists customers to determine their current and future computing needs
� Proposes products and upgrades which support the customers' computing strategies.
� Organizes and conducts sales presentations/product demonstrations online
� Drives and manages the full sales process

QUALIFICATIONS:
� Fluency in English and Norwegian
� Proven track record in B2B sales environment
� Self motivated to continuously expand personal professional knowledge
� Strong communication and persuasive skills
� Third level education or equivalent experience

WHAT WE OFFER
Considerable investment in employees and their career development (Foundation Training course, IT, product, sales and personal skills development training)
Challenging, dynamic and fun working environment
Competitive, performance related salary
Excellent Flexible Benefits package + Relocation package