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SITEL EMEA - Dutch Speaking Technical Support Agent Printer Support (m/f)

Beschäftigungstyp:	Permanent
Standort:	Nordrhein-Westfalen, Germany, Dusseldorf
Gehalt:	Excellent
Sprachen:	Englisch, Niederländisch

Details für die Anzeigenschaltung

As a global business process outsourcing (BPO) provider, Sitel offers a range of call center career opportunities in more than 140 locations. We seek people who can build trust with our clients' customers, manage those who communicate daily with our clients' customers, and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.

Your Duties:

- Giving support on installation and problem diagnostics on inkjet printers as well as multi functional devices
- Allocation of advanced troubleshootings
- Qualified escalations of product related problems to a higher level of support (2nd Level)
Second-Level-Support

Your Profile:

- The ability to perform technical support on peripheral equipment
- Advanced knowledge regarding Network topology (TCP/IP, Wireless Lan)
- Outstanding ability in using Operational Systems as (XP, Vista, Windows 7)
Mac OS desirable
- Excellent skills in writing and speaking Dutch
- Good English knowledge
- Professional appearance and empathy opposite end-users as well as business cutomers
- Very good competence in communication
- Working in an extraordinary good Team
- Flexibilty

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