Zurück zur Suche.SITEL EMEA - French Speaking Game Master Agent
| Beschäftigungstyp: | Permanent |
| Standort: | Nordrhein-Westfalen, Germany, Dusseldorf |
| Gehalt: | Excellent |
| Sprachen: | Englisch, Französisch |
Details für die Anzeigenschaltung
- Name:SITEL EMEA
- Veröffentlichung:19-09-2010
- Code:TLJ GM-01
As a global business process outsourcing (BPO) provider, Sitel offers a range of call center career opportunities in more than 140 locations. We seek people who can build trust with our clients' customers, manage those who communicate daily with our clients' customers, and lead functional support teams.
We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.
Main Responsibilities:
- Provide customer support for an online gaming service via game interface, email, and
telephone
- Monitor in-game interactions, and logged actions of all game players to insure an
appropriate game environment for customers of NCsoft
- Provides follow-up to rectify customer inquiries/complaints
- Responsible for documentation of all customer inquiries - completes, maintains and
processes pertinent paperwork and records
- Meet or exceed quality standards and metric goals established by management.
- Complete tasks and projects that are assigned by management that may not fall into the
scope of the daily routine
Your Profile:
- Familiarity with PC gaming and multiplayer online gaming including experience with the
current generation MMO titles
- High profiency knowledge of verbal and written French
- Strong verbal and written communication skills in English are required
- Experience with Customer Service
- Good Internet- and PC-Knowledge
We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent.
Main Responsibilities:
- Provide customer support for an online gaming service via game interface, email, and
telephone
- Monitor in-game interactions, and logged actions of all game players to insure an
appropriate game environment for customers of NCsoft
- Provides follow-up to rectify customer inquiries/complaints
- Responsible for documentation of all customer inquiries - completes, maintains and
processes pertinent paperwork and records
- Meet or exceed quality standards and metric goals established by management.
- Complete tasks and projects that are assigned by management that may not fall into the
scope of the daily routine
Your Profile:
- Familiarity with PC gaming and multiplayer online gaming including experience with the
current generation MMO titles
- High profiency knowledge of verbal and written French
- Strong verbal and written communication skills in English are required
- Experience with Customer Service
- Good Internet- and PC-Knowledge
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