Zurück zur Suche.AbeBooks Europe GmbH - Customer Service Representative UK (m/f)
| Beschäftigungstyp: | Permanent |
| Standort: | Germany, Dusseldorf |
| Gehalt: | Excellent |
| Sprachen: | Englisch |
Details für die Anzeigenschaltung
- Name:AbeBooks Europe GmbH
- Veröffentlichung:01-08-2010
- Code:TLJAB01
AbeBooks is an online marketplace for books. More than 110 million new, secondhand, rare, and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. Readers can find bestsellers, collectors can find rare books, students can find new and used textbooks, and treasure hunters can find long-lost books.
AbeBooks is a subsidiary of Amazon.com Inc. AbeBooks, an online bookselling pioneer, was acquired in December 2008 and remains a stand-alone operation with headquarters in Victoria, British Columbia, Canada, and a European office in Dusseldorf, Germany.
Customer Service Representative UK (m/f)
We are looking for a dedicated and energetic person who shares our enthusiasm. You need to have the ability to work as part of a team and not be afraid to take up a challenge in an international environment.
The position is located in Dusseldorf, Germany. It is available from July 2010.
Responsibilities
- Provide qualified and efficient customer support for buyers and sellers by email and telephone
- Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
- Support our technical team in the areas of file uploads, conversions and other technical escalations
- Continuously improve the customer experience and build and maintain customer satisfaction
- Support updates of help pages and Customer Service documentation
Qualifications
- You will need excellent English for this role
- Excellent oral and written communication skills
- Troubleshooting and problem solving attitude
- Effective time management and the ability to prioritize tasks for maximum productivity
- Experienced in PC / MS Office handling
- Very good knowledge of the Internet and e-commerce
- Open minded with a "hands-on“ attitude
- Work experience in the field of customer service
At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application!
AbeBooks is a subsidiary of Amazon.com Inc. AbeBooks, an online bookselling pioneer, was acquired in December 2008 and remains a stand-alone operation with headquarters in Victoria, British Columbia, Canada, and a European office in Dusseldorf, Germany.
Customer Service Representative UK (m/f)
We are looking for a dedicated and energetic person who shares our enthusiasm. You need to have the ability to work as part of a team and not be afraid to take up a challenge in an international environment.
The position is located in Dusseldorf, Germany. It is available from July 2010.
Responsibilities
- Provide qualified and efficient customer support for buyers and sellers by email and telephone
- Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
- Support our technical team in the areas of file uploads, conversions and other technical escalations
- Continuously improve the customer experience and build and maintain customer satisfaction
- Support updates of help pages and Customer Service documentation
Qualifications
- You will need excellent English for this role
- Excellent oral and written communication skills
- Troubleshooting and problem solving attitude
- Effective time management and the ability to prioritize tasks for maximum productivity
- Experienced in PC / MS Office handling
- Very good knowledge of the Internet and e-commerce
- Open minded with a "hands-on“ attitude
- Work experience in the field of customer service
At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application!
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