Zurück zur Suche.Booking.com Germany DACH - Multilingual Customer Service Employee
| Beschäftigungstyp: | Permanent |
| Standort: | Berlin, Germany |
| Gehalt: | Excellent |
| Sprachen: |
Kantonesisch, Dänisch, Niederländ |
Details für die Anzeigenschaltung
- Name:Booking.com Germany DACH
- Veröffentlichung:26-09-2012
- Code:TLJBK14
Customer Service Employee - Danish, Chinese, Dutch, Finnish, French, German, Italian, Norwegian, Russian, Slovak, Swedish, Turkish
Berlin
Full-Time/Regular
Customer Service
Tracking code: 1405-006
Description
We are looking for a Multilingual speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
Our next starting date is: Monday 17th September 2012
As a Customer Service Executive you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
Our ideal candidate is:
• Experienced with internet and hotel industry;
• Fluent in both written and spoken English and one of the above languages;
• Available Full-time (40 h/week) and flexible in work schedule;
• Available to attend a full-time (4 weeks) paid training;
• In possession of a valid work-permit for Germany.
What Booking.com will offer You!!!
• A gross salary of EUR 1.550, - based on 40 hours;
• International working environment;
• Convenient office location in the center of Berlin;
• 25 holidays per year on full time bases;
• Quarterly Bonus Plan 12% of your salary, based on set targets;
• 25% Premium pay for hours worked after 8pm;
• 60% Premium pay for hours worked on the Weekend;
• Free meals (lunch or dinner) at the canteen.
Interested? Please upload your CV and motivation letter in English.
Berlin
Full-Time/Regular
Customer Service
Tracking code: 1405-006
Description
We are looking for a Multilingual speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
Our next starting date is: Monday 17th September 2012
As a Customer Service Executive you will be working 40 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills:
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
Our ideal candidate is:
• Experienced with internet and hotel industry;
• Fluent in both written and spoken English and one of the above languages;
• Available Full-time (40 h/week) and flexible in work schedule;
• Available to attend a full-time (4 weeks) paid training;
• In possession of a valid work-permit for Germany.
What Booking.com will offer You!!!
• A gross salary of EUR 1.550, - based on 40 hours;
• International working environment;
• Convenient office location in the center of Berlin;
• 25 holidays per year on full time bases;
• Quarterly Bonus Plan 12% of your salary, based on set targets;
• 25% Premium pay for hours worked after 8pm;
• 60% Premium pay for hours worked on the Weekend;
• Free meals (lunch or dinner) at the canteen.
Interested? Please upload your CV and motivation letter in English.
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