Zurück zur Suche.Abroad Experience International - Customer Service Rep - French - Amersfoort
| Beschäftigungstyp: | Contract |
| Standort: | Utrecht - Utrecht, The Netherlands |
| Gehalt: | Negotiable |
| Sprachen: | Englisch, Französisch |
Details für die Anzeigenschaltung
- Name:Abroad Experience International
- Veröffentlichung:21-08-2012
- Code:42871014-4523
Responsibilities/Tasks
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.Interface with other departments to ensure that customer's service requests are processed in a timely manner.
* receives customer orders, service requests and complaints by phone, fax, mail or e-mail
* performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
* provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
* gets familiar and adheres to policies and procedures regarding order processing and complaint handling
* complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience :
* Highschool, comparable to Dutch HAVO
* Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities :
* Have or develop proficiency in both customer service and sales administration skills
* Strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
* Ability to operate computer systems with accuracy and efficiency
* Have ability to prioritize
* Give attention to detail
* Basic knowledge of Excel and Word
* Ability to work independently
* Flexible and outgoing team player personality with conflict resolution skills
* Ability to adapt and implement new procedures as required to provide excellent customer service
Language skills :
* French language skills plus fluency in English, other languages are a plus although not requested
Other
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Fulltime 37,5 hours/week
Responsible for receiving, monitoring and processing customer orders in a timely manner with emphasis on accuracy and professionalism.Interface with other departments to ensure that customer's service requests are processed in a timely manner.
* receives customer orders, service requests and complaints by phone, fax, mail or e-mail
* performs clerical processing of orders and requests which includes record search, investigation of problems and complaints
* provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints)
* gets familiar and adheres to policies and procedures regarding order processing and complaint handling
* complies with ISO procedures
Other responsibilities and duties may be assigned as needed.
Requirements
Education / Experience :
* Highschool, comparable to Dutch HAVO
* Minimum 1 year of customer service experience in a comparable environment
Knowledge / Skills / Abilities :
* Have or develop proficiency in both customer service and sales administration skills
* Strong communication skills (clear, intelligible verbal communication, probe for information) as communication with customers and sales representatives is often needed
* Ability to operate computer systems with accuracy and efficiency
* Have ability to prioritize
* Give attention to detail
* Basic knowledge of Excel and Word
* Ability to work independently
* Flexible and outgoing team player personality with conflict resolution skills
* Ability to adapt and implement new procedures as required to provide excellent customer service
Language skills :
* French language skills plus fluency in English, other languages are a plus although not requested
Other
The position requires flexibility, the contractual hours regularly fall in a window from 08.00 to 18.00, extended hours may occur in peak seasons.
Fulltime 37,5 hours/week
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