Zurück zur Suche.Adobe Systems Europe Limited - Technical Support Engineer - Web Analytics and Optimization
| Beschäftigungstyp: | Permanent |
| Standort: | Edinburgh & Lothians - Scotland, United Kingdom, Edinburgh |
| Gehalt: | Excellent package + benefits package |
| Sprachen: | Französisch, Deutsch, Spanisch |
Details für die Anzeigenschaltung
- Name:Adobe Systems Europe Limited
- Veröffentlichung:25-07-2012
- Code:15884
Adobe (NASDAQ: ADBE) changes the world through digital experiences. For more than two decades, Adobe has been at the heart of making engaging experiences happen, and we fuel the content creation and delivery ecosystem in a way no other technology company can.
Adobe – An Award-Winning Employer
Adobe believes in hiring the very best and that’s why we are an award-winning top 100 employer. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company’s success. Adobe is consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.”
Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/
Position Summary
Adobe is looking to hire a Technical Support Engineer addicted to supporting complex & innovative software solutions. In this position you will support customized software solutions for Adobe's highest value enterprise customers in the EMEA region.
You will be working with Adobe's Digital Marketing Suite and primarily you will be providing support for SiteCatalyst, Test & Target and/or Insight.
Responsibilities
• Support sustainable & scalable software solutions for Adobe's largest customers (Fortune100).
• Manage simultaneous customer issues of varying sizes & durations
• Ensure customer satisfaction is attained
• Able to efficiently analyze and debug incidents, identifying the technical solution required to fix the issue, and be able to clarify this to customers within given service levels
• Works directly with the client to resolve issues and provide quality technical support solutions
Requirements
• Bachelor's degree in Computing Science, Marketing, Mathematics or Engineering - or equivalent experience
• Previous experience in similar role with customer focus and supporting of large Enterprise Customers
• Previous experience implementing Web Analytics/Web Optimization tools would be highly valuable
• Technical skills or knowledge of one of the following; Linux/Unix, Object-Oriented Design, C/C++, PHP, JavaScript, Perl, HTML Implementations, SQL
• Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
• Effective dialogue building skills; listening, good Q&A skills
• Enjoys digging into issues in a scientific and methodical way
• Takes full ownership for their work ensuring customers are updated and called back on time
• Excellent interpersonal skills / Strong team player
• Positive attitude; towards solving problems, demanding customers, difficult tickets.
• Fluent English and Fluent German, French or Spanish
Perks
• Industry-competitive salary.
• Competitive time off.
• Educational assistance program.
• Employee discounts on Adobe software.
• Health and welfare benefits.
• Matching gift program for charitable donations.
• Meaningful and challenging work.
• Uniquely open and informal environment.
• And much more…
Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.
Adobe – An Award-Winning Employer
Adobe believes in hiring the very best and that’s why we are an award-winning top 100 employer. Recognizing that employees are at the core of our success, Adobe recruits and retains highly qualified and motivated individuals, creates an environment where they can innovate and achieve their best, and rewards them for their performance by giving them an opportunity to share in the company’s success. Adobe is consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.”
Click this link to experience A Day in the Life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/
Position Summary
Adobe is looking to hire a Technical Support Engineer addicted to supporting complex & innovative software solutions. In this position you will support customized software solutions for Adobe's highest value enterprise customers in the EMEA region.
You will be working with Adobe's Digital Marketing Suite and primarily you will be providing support for SiteCatalyst, Test & Target and/or Insight.
Responsibilities
• Support sustainable & scalable software solutions for Adobe's largest customers (Fortune100).
• Manage simultaneous customer issues of varying sizes & durations
• Ensure customer satisfaction is attained
• Able to efficiently analyze and debug incidents, identifying the technical solution required to fix the issue, and be able to clarify this to customers within given service levels
• Works directly with the client to resolve issues and provide quality technical support solutions
Requirements
• Bachelor's degree in Computing Science, Marketing, Mathematics or Engineering - or equivalent experience
• Previous experience in similar role with customer focus and supporting of large Enterprise Customers
• Previous experience implementing Web Analytics/Web Optimization tools would be highly valuable
• Technical skills or knowledge of one of the following; Linux/Unix, Object-Oriented Design, C/C++, PHP, JavaScript, Perl, HTML Implementations, SQL
• Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
• Effective dialogue building skills; listening, good Q&A skills
• Enjoys digging into issues in a scientific and methodical way
• Takes full ownership for their work ensuring customers are updated and called back on time
• Excellent interpersonal skills / Strong team player
• Positive attitude; towards solving problems, demanding customers, difficult tickets.
• Fluent English and Fluent German, French or Spanish
Perks
• Industry-competitive salary.
• Competitive time off.
• Educational assistance program.
• Employee discounts on Adobe software.
• Health and welfare benefits.
• Matching gift program for charitable donations.
• Meaningful and challenging work.
• Uniquely open and informal environment.
• And much more…
Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.
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