Zurück zur Suche.Pegasystems (GLOBAL) - Senior Decisioning Architect
| Beschäftigungstyp: | Permanent |
| Standort: | München - Bayern, Germany, Munich |
| Gehalt: | Excellent |
| Sprachen: | Englisch, Deutsch |
Details für die Anzeigenschaltung
- Name:Pegasystems (GLOBAL)
- Veröffentlichung:29-05-2012
- Code:TLJPEGASDA
Job Purpose:
•To become an advocate of Pega Decision Management (PDM), championing its use throughout external client’s business
•Engage and negotiate with client stakeholders to ensure customer centricity of strategies and to optimise customer commercial investment
•Architect, build, deliver & manage multi-channel inbound and outbound Decisioning Frameworks achieving consistency and relevancy across all customer touch points following Pega decsioning best practice expertise.
•To become an expert in PDM and be able to execute and monitor activity through all delivery channels
Specialization/Domains:
•Financial Services, in particular risk management
•Telecommunications and Media, in particular retention
•For Any vertical; customer centric up sell, cross sell and retention
Requirements and Qualifications:
•Knowledge of direct marketing principles & processes – such as propensity modeling, control groups, measurement, test & learn
•Good understanding of customer strategy, contact optimisation & interpretation of analytics
•Experience of databases including tools / processes and an aptitude to adapt & use new technology
•Communication & negotiation skills, able to effectively present, engage and communicate with key stakeholders at all levels of seniority
•Strong organisational and workload planning/management skills
•Possesses the appropriate level of technical/ functional expertise and knowledge.
•Entrepreneurial drive and innovator.
•A BA/ BS Degree required.
•Required to have previous statistical or rules based development experience with a minimum of 5 years of relevant experience in analysis, requirement gathering, design and development of enterprise Decisioning based application systems.
Responsibilities
•Execute high quality deliverables across all project phases (scope through UAT). Using PDM to support inbound and outbound Decision Logic Framework development
•Manage the design and build of the rules that drive Decisioning for all areas, including contention between customer, segment or product objectives.
•Work with Marketing / Risk / Channels / other Business Units to drive customer strategy development
•Optimize use of modeling insights, analysis, and reporting to maximize effectiveness of strategies, return on investment and a positive customer experience
•Work with analysts to ensure each strategy can be, and is, measured effectively
•Ensure each strategy is built with adherence to standard processes & an appreciation of statistical requirements of control groups and measurements
•Work with Business Technical Teams to highlight any problems with tools / data and identify improvements in process / data / tool use
•Identify and help the client realize opportunities for improvement through analytics and decisioning
•Understanding and appreciation of testing processes with the ability to design and carry out testing at relevant phases of a project.
•Proactively collaborates with other decisioning architects to contribute to Pega’s internal knowledge capital and best practices.
•Ensures delivered Decision Strategy Frameworks meet and perform to technical and functional requirements.
•Complete work in time / effort budget.
•Ability to guide and mentor the transition of skills to customer resources
Non-Essential Functions:
•Perform special projects and other duties as assigned.
Time Allocation
•Business Development 10%
•Professional Development: 10%
•Delivery utilization of 80%
PEGA PS COMPETENCIES
Delivery and Drive for Results:
•Self-motivated with the ability to operate independently, work proactively, and to achieve results without close supervision.
•Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
•Exhibits and champions excellence in work and a willingness to embrace change.
•Strong analytical, diagnostic and problem solving skills.
Customer Focus:
•Demonstrated commitment to and proficiency in customer service culture.
•Project a positive appearance and attitude at all times.
Pega Expertise:
•Ability to multitask, manage multiple and simultaneous priorities/projects, and prioritize a heavy workload in a fast paced, dynamic environment is required.
•Ability to exercise sound judgment, and strong conflict resolution skills.
Learning:
•Demonstrated ability to research and analyze various types of data information.
•Proactive approach towards improving processes and systems.
Integrity and Trust:
•Ability to establish credibility with clients.
•Ability to handle confidential client matters.
Teamwork:
•Strong written and verbal communication skills.
•Ability to make large group presentations and consult effectively one-on-one.
•Strong desire to work as a member of a team.
Supervisory Responsibility: Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
Sphere of Influence/Scope: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•To become an advocate of Pega Decision Management (PDM), championing its use throughout external client’s business
•Engage and negotiate with client stakeholders to ensure customer centricity of strategies and to optimise customer commercial investment
•Architect, build, deliver & manage multi-channel inbound and outbound Decisioning Frameworks achieving consistency and relevancy across all customer touch points following Pega decsioning best practice expertise.
•To become an expert in PDM and be able to execute and monitor activity through all delivery channels
Specialization/Domains:
•Financial Services, in particular risk management
•Telecommunications and Media, in particular retention
•For Any vertical; customer centric up sell, cross sell and retention
Requirements and Qualifications:
•Knowledge of direct marketing principles & processes – such as propensity modeling, control groups, measurement, test & learn
•Good understanding of customer strategy, contact optimisation & interpretation of analytics
•Experience of databases including tools / processes and an aptitude to adapt & use new technology
•Communication & negotiation skills, able to effectively present, engage and communicate with key stakeholders at all levels of seniority
•Strong organisational and workload planning/management skills
•Possesses the appropriate level of technical/ functional expertise and knowledge.
•Entrepreneurial drive and innovator.
•A BA/ BS Degree required.
•Required to have previous statistical or rules based development experience with a minimum of 5 years of relevant experience in analysis, requirement gathering, design and development of enterprise Decisioning based application systems.
Responsibilities
•Execute high quality deliverables across all project phases (scope through UAT). Using PDM to support inbound and outbound Decision Logic Framework development
•Manage the design and build of the rules that drive Decisioning for all areas, including contention between customer, segment or product objectives.
•Work with Marketing / Risk / Channels / other Business Units to drive customer strategy development
•Optimize use of modeling insights, analysis, and reporting to maximize effectiveness of strategies, return on investment and a positive customer experience
•Work with analysts to ensure each strategy can be, and is, measured effectively
•Ensure each strategy is built with adherence to standard processes & an appreciation of statistical requirements of control groups and measurements
•Work with Business Technical Teams to highlight any problems with tools / data and identify improvements in process / data / tool use
•Identify and help the client realize opportunities for improvement through analytics and decisioning
•Understanding and appreciation of testing processes with the ability to design and carry out testing at relevant phases of a project.
•Proactively collaborates with other decisioning architects to contribute to Pega’s internal knowledge capital and best practices.
•Ensures delivered Decision Strategy Frameworks meet and perform to technical and functional requirements.
•Complete work in time / effort budget.
•Ability to guide and mentor the transition of skills to customer resources
Non-Essential Functions:
•Perform special projects and other duties as assigned.
Time Allocation
•Business Development 10%
•Professional Development: 10%
•Delivery utilization of 80%
PEGA PS COMPETENCIES
Delivery and Drive for Results:
•Self-motivated with the ability to operate independently, work proactively, and to achieve results without close supervision.
•Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
•Exhibits and champions excellence in work and a willingness to embrace change.
•Strong analytical, diagnostic and problem solving skills.
Customer Focus:
•Demonstrated commitment to and proficiency in customer service culture.
•Project a positive appearance and attitude at all times.
Pega Expertise:
•Ability to multitask, manage multiple and simultaneous priorities/projects, and prioritize a heavy workload in a fast paced, dynamic environment is required.
•Ability to exercise sound judgment, and strong conflict resolution skills.
Learning:
•Demonstrated ability to research and analyze various types of data information.
•Proactive approach towards improving processes and systems.
Integrity and Trust:
•Ability to establish credibility with clients.
•Ability to handle confidential client matters.
Teamwork:
•Strong written and verbal communication skills.
•Ability to make large group presentations and consult effectively one-on-one.
•Strong desire to work as a member of a team.
Supervisory Responsibility: Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
Sphere of Influence/Scope: Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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