Zurück zur Suche.PayPal - German Telesales Manager
| Beschäftigungstyp: | Permanent |
| Standort: | Dublin - Dublin Region, Ireland, Blanchardstown Dublin 15 |
| Gehalt: | Attractive & Benefits |
| Sprachen: | Englisch, Deutsch |
Details für die Anzeigenschaltung
- Name:PayPal
- Veröffentlichung:06-08-2012
- Code:65636BR
German Telesales
Position Overview
The Telesales Manager is responsible for leading and inspiring the PayPal Merchant Sales team to achieve new sales in their respective markets. They will be responsible for increasing portfolio growth and efficient cost of acquisition levels.
The Telesales Manager will be an inspiring leader with solid sales experience, energy, self-motivation, stamina and enthusiasm. He/she will be responsible for creating and implementing robust processes across the telesales business that will drive success, efficiencies, improve profits and delight PayPal's merchant customers.
The Manager role will be responsible for providing leadership and direction to this team ensuring their success as measured against quarterly performance goals. This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment.
In addition, the Manager will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management and the supported eBay and off-eBay merchant business units. They will ensure that supplemental coaching and training programs are provided to the team as they become available. Participation in the development of staff growth and operational planning will be required.
Core Duties
Build, coach, and direct a team of Supervisors and agents into a highly responsive team that meets the required published performance standards. (30%)
Ensure that each direct report Supervisor is coaching, developing and communicating with their teams routinely and effectively by ensuring that Supervisors are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels. (10%)
Work with peer managers to leverage best practices and understand new trends. Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes. (10%)
Participate in special projects as needed and perform other duties as assigned. (20%)
Contribute to the implementation of workflow process improvements (10%)
Participate in executive level overview of product and system enhancements prior to each push cycle. Ensure that their team is adequately prepared for upcoming workflow and/or procedural changes concerning upcoming web site updates. (10%)
Ensure maximum customer satisfaction by ensuring staff is responsive to merchant inquiries for product solutions, is knowledgeable about risk management strategies and actively shares information with the merchant. Identify product opportunities for the segment and assist the Business Support staff in preparing and delivering consultative selling to our Merchants. (10%)
Competencies
Drive for Results
Building Effective Teams
Timely Decision Making
Managing and Measuring Work
Organizational Agility
Strategic Agility
Delegation
Customer Focus
Developing Direct Reports and Others
Business skills
Excellent organizational, communication, and interpersonal skills.
Ability to direct and motivate others.
Ability to lead through vision and values.
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
Technical skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Ability to define and utilize quantitative and qualitative management information reports.
Experiences required
5 or more years experience in one or more of the following areas: Customer Support, Financial Services Payments Services experience.
A minimum of 1 year of experience in practical skill development and coaching of subordinate staff in customer communications, product knowledge, cross-selling and the application of basic business principles.
Proven experience in managing 20 or more employees.
Language(s) Needed for Job
Fluency English and German
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O’Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club
Annual Family Day Barbeque
Position Overview
The Telesales Manager is responsible for leading and inspiring the PayPal Merchant Sales team to achieve new sales in their respective markets. They will be responsible for increasing portfolio growth and efficient cost of acquisition levels.
The Telesales Manager will be an inspiring leader with solid sales experience, energy, self-motivation, stamina and enthusiasm. He/she will be responsible for creating and implementing robust processes across the telesales business that will drive success, efficiencies, improve profits and delight PayPal's merchant customers.
The Manager role will be responsible for providing leadership and direction to this team ensuring their success as measured against quarterly performance goals. This requires the incumbent to provide coaching and guidance with regard to the quality of client interactions, daily operations and to assess resources and staff needs for the segment.
In addition, the Manager will be responsible for the implementation of strategy and plans for the segment, while adjusting processes to meet overall corporate objectives as directed by senior management and the supported eBay and off-eBay merchant business units. They will ensure that supplemental coaching and training programs are provided to the team as they become available. Participation in the development of staff growth and operational planning will be required.
Core Duties
Build, coach, and direct a team of Supervisors and agents into a highly responsive team that meets the required published performance standards. (30%)
Ensure that each direct report Supervisor is coaching, developing and communicating with their teams routinely and effectively by ensuring that Supervisors are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels. (10%)
Work with peer managers to leverage best practices and understand new trends. Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes. (10%)
Participate in special projects as needed and perform other duties as assigned. (20%)
Contribute to the implementation of workflow process improvements (10%)
Participate in executive level overview of product and system enhancements prior to each push cycle. Ensure that their team is adequately prepared for upcoming workflow and/or procedural changes concerning upcoming web site updates. (10%)
Ensure maximum customer satisfaction by ensuring staff is responsive to merchant inquiries for product solutions, is knowledgeable about risk management strategies and actively shares information with the merchant. Identify product opportunities for the segment and assist the Business Support staff in preparing and delivering consultative selling to our Merchants. (10%)
Competencies
Drive for Results
Building Effective Teams
Timely Decision Making
Managing and Measuring Work
Organizational Agility
Strategic Agility
Delegation
Customer Focus
Developing Direct Reports and Others
Business skills
Excellent organizational, communication, and interpersonal skills.
Ability to direct and motivate others.
Ability to lead through vision and values.
Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
Technical skills
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).
Ability to define and utilize quantitative and qualitative management information reports.
Experiences required
5 or more years experience in one or more of the following areas: Customer Support, Financial Services Payments Services experience.
A minimum of 1 year of experience in practical skill development and coaching of subordinate staff in customer communications, product knowledge, cross-selling and the application of basic business principles.
Proven experience in managing 20 or more employees.
Language(s) Needed for Job
Fluency English and German
Benefits (Dublin)
Medical insurance (VHI)
Life Insurance & Disability Insurance
Pension (contributory)
25 days holiday
Sabbatical after 5 years
Free gym on-site
Free parking
Subsidised canteen and coffee dock.
Subsidised shuttle bus from Dublin city centre (O’Connell St)
Monthly Reward & Recognition programme.
Very active Sports & Social Club
Annual Family Day Barbeque
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