Zurück zur Suche.Randstad Professionals - First Line IT Support Agent Swedish/English and/or Finnish/Norwegian
| Beschäftigungstyp: | Permanent |
| Standort: | Thüringen, Germany, 99092 Erfurt |
| Gehalt: | negotiable |
| Sprachen: | Finnisch, Norwegisch, Schwedisch |
| Erforderlichen Sprachen: | 1 |
Details für die Anzeigenschaltung
- Name:Randstad Professionals
- Veröffentlichung:29-05-2012
- Code:EF_KH - 00248
We are seeking Customer Service Agents to work on our client's (IBM D CSS) helpdesk based in Erfurt, Germany who are fluent in Swedish and English or Finnish/Norwegian.
Your tasks:
You are part of an international support team and pose as a qualified contact person within the customer service department concerning all IT-related questions.
You deliver initial support for hardware incidents and for network problems.
You analyse and eliminate errors via remote access.
You document the incidents and enter them into a knowledge base.
In case an immediate remedy is not possible you forward the incident to internal or external support specialists.
Your profile:
You like interacting with clients and have ideally collected some experience in the field of customer care.
You possess good IT user skills and technical understanding (ideally, you hold a university degree or have completed vocational training in an IT techology-related field)
You speak fluent Swedish, Norwegian or Finnish as well as excellent English.
German advantageous.
You like working in a team, you are stress-resistent and you can quickly familiarise yourself with a scope of new duties
Moreover you are a dedicated and self dependent worker and are willing to do shift work.
You possess a valid work permit for Germany.
We also offer above-standard payment and interesting work in an international environment as well as advanced technical training and practical application of language skills. We also offer assistance with your move to Germany.
We are looking forward to your complete application (reference letter, CV with exact data concerning your IT and languages skills, certificates and work experience) preferably by email.
Learn more about the interesting position with IBM that we offer: http://www.youtube.com/watch?v=mRZfTlXt3kQ
Your tasks:
You are part of an international support team and pose as a qualified contact person within the customer service department concerning all IT-related questions.
You deliver initial support for hardware incidents and for network problems.
You analyse and eliminate errors via remote access.
You document the incidents and enter them into a knowledge base.
In case an immediate remedy is not possible you forward the incident to internal or external support specialists.
Your profile:
You like interacting with clients and have ideally collected some experience in the field of customer care.
You possess good IT user skills and technical understanding (ideally, you hold a university degree or have completed vocational training in an IT techology-related field)
You speak fluent Swedish, Norwegian or Finnish as well as excellent English.
German advantageous.
You like working in a team, you are stress-resistent and you can quickly familiarise yourself with a scope of new duties
Moreover you are a dedicated and self dependent worker and are willing to do shift work.
You possess a valid work permit for Germany.
We also offer above-standard payment and interesting work in an international environment as well as advanced technical training and practical application of language skills. We also offer assistance with your move to Germany.
We are looking forward to your complete application (reference letter, CV with exact data concerning your IT and languages skills, certificates and work experience) preferably by email.
Learn more about the interesting position with IBM that we offer: http://www.youtube.com/watch?v=mRZfTlXt3kQ
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