Zurück zur Suche.PayPal - Customer Solutions Agent Turkish
| Beschäftigungstyp: | Permanent |
| Standort: | Dublin Region, Ireland |
| Gehalt: | competitive |
| Sprachen: | Englisch, Türkisch |
Details für die Anzeigenschaltung
- Name:PayPal
- Veröffentlichung:29-08-2012
- Code:63602BR
Primary Job Responsibilities
1. Represent PayPal with a high level of professionalism and customer service at all times
2. Resolve customer queries by telephone (90%) or by email (10%)
3. Use all manner of modern communication to offer PayPal members the best possible service
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display initiative to take on additional responsibilities toward professional growth
6. Perform related duties as assigned
Job Requirements
Basic Job Qualifications:
Fluent Turkish and English required
Minimum of 6 months call centre/customer service experience
Ability to work in a customer-focused, target-driven environment
An excellent communicator with the ability to build and maintain strong working relationships
Skills Required:
Excellent phone skills and communication skills – both written and oral
Have excellent customer service skills and ability to demonstrate patience
Ability to help customer understand and navigate the PayPal site & product
Capable of achieving quantitative and qualitative goals
Proven problem solving skills and experience in delivering practical solutions
Ability to practice sound judgment and demonstrate initiative
Show a well-developed sense of urgency and follow through
A high degree of flexibility, team spirit and independence
Leadership and time management skills
Proficiency with MS Office, Internet and a good knowledge of databases
Must have relevant working rights for Ireland, PayPal will not at this time offer sponsership.
Education
General Education or Equivalent
1. Represent PayPal with a high level of professionalism and customer service at all times
2. Resolve customer queries by telephone (90%) or by email (10%)
3. Use all manner of modern communication to offer PayPal members the best possible service
4. Maintain and promote a positive attitude while meeting productivity goals
5. Continually display initiative to take on additional responsibilities toward professional growth
6. Perform related duties as assigned
Job Requirements
Basic Job Qualifications:
Fluent Turkish and English required
Minimum of 6 months call centre/customer service experience
Ability to work in a customer-focused, target-driven environment
An excellent communicator with the ability to build and maintain strong working relationships
Skills Required:
Excellent phone skills and communication skills – both written and oral
Have excellent customer service skills and ability to demonstrate patience
Ability to help customer understand and navigate the PayPal site & product
Capable of achieving quantitative and qualitative goals
Proven problem solving skills and experience in delivering practical solutions
Ability to practice sound judgment and demonstrate initiative
Show a well-developed sense of urgency and follow through
A high degree of flexibility, team spirit and independence
Leadership and time management skills
Proficiency with MS Office, Internet and a good knowledge of databases
Must have relevant working rights for Ireland, PayPal will not at this time offer sponsership.
Education
General Education or Equivalent
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