Zurück zur Suche.Life Technologies - French AND German Speaking Technical Application Scientist
| Beschäftigungstyp: | Permanent |
| Standort: | Hessen, Germany, Darmstadt |
| Gehalt: | €Competitive |
| Sprachen: | Französisch, Deutsch |
Details für die Anzeigenschaltung
- Name:Life Technologies
- Veröffentlichung:02-02-2012
- Code:8935BR
Essential Functions
- Provides technical support for Life Technologies products and services by answering customer technical inquiries. Inquiries may be received via telephone, email, fax or mail, with each rep managing on average a minimum of 25 inquiries including phone calls and written enquires per working day.
- Provides complete customer support on technical issues by utilizing all available resources. Escalates issues or problems when warranted.
- Demonstrates proficiency in using all required computer systems and databases.
- Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues.
- Tracks product related issues and escalates issues when needed.
- Participates in customer notifications on product quality issues as required.
- Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
- Develops technological and product expertise within one or more key business areas while staying up to date in all of the company’s business areas.
- Contributes to departmental and team meetings.
- Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
- May be required to perform other related duties as required and/or assigned.
Education:
- Requires a minimum B.Sc. in molecular biology or similar field. A Ph.D. or equivalent experience is preferred.
- In addition, a minimum of bilingual language skills fluent in German and English is required. Other language skills with preference on French has priority.
Experience desired:
- Minimum 3 years related laboratory experience required.
- Ability to demonstrate proficiency in using computer systems and databases required for daily work.
- Proven ability to quickly learn large amounts of new, complex technical information required.
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required. Ability to manage multiple priorities required; problem-solving ability required.
- Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required.
- Prior experience in customer service is preferred.
- Provides technical support for Life Technologies products and services by answering customer technical inquiries. Inquiries may be received via telephone, email, fax or mail, with each rep managing on average a minimum of 25 inquiries including phone calls and written enquires per working day.
- Provides complete customer support on technical issues by utilizing all available resources. Escalates issues or problems when warranted.
- Demonstrates proficiency in using all required computer systems and databases.
- Records and manages customer complaints on technical and quality issues. Troubleshoots, provides advice or solutions to problems, and arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues.
- Tracks product related issues and escalates issues when needed.
- Participates in customer notifications on product quality issues as required.
- Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
- Develops technological and product expertise within one or more key business areas while staying up to date in all of the company’s business areas.
- Contributes to departmental and team meetings.
- Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
- May be required to perform other related duties as required and/or assigned.
Education:
- Requires a minimum B.Sc. in molecular biology or similar field. A Ph.D. or equivalent experience is preferred.
- In addition, a minimum of bilingual language skills fluent in German and English is required. Other language skills with preference on French has priority.
Experience desired:
- Minimum 3 years related laboratory experience required.
- Ability to demonstrate proficiency in using computer systems and databases required for daily work.
- Proven ability to quickly learn large amounts of new, complex technical information required.
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required. Ability to manage multiple priorities required; problem-solving ability required.
- Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required.
- Prior experience in customer service is preferred.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
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