Zurück zur Suche.Life Technologies - Dutch Customer Service Representative
| Beschäftigungstyp: | Permanent |
| Standort: | Hessen, Germany, Darmstadt |
| Gehalt: | €Competitive salary |
| Sprachen: |
Englisch, Niederländ |
| Erforderlichen Sprachen: | 3 |
Details für die Anzeigenschaltung
- Name:Life Technologies
- Veröffentlichung:02-02-2012
- Code:8164BR
Processes customer instrument orders in line with company policy/guidelines.
Co-ordinates delivery with the customer, liaises with internal departments (e.g. Service, European Distribution Center) and updates relevant business systems.
Responsible for process of customer returns and trade in instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.
Answer telephone calls regarding orders, quote inquiries, complaints, etc.
Liaise between the customer and European Distribution Center regarding delivery of back-ordered products.
Produces instrument quotation & tenders - ensures collation of information and accurate, timely response to Public and Private Tender invitations.
Co-ordinates with internal departments to provide relevant information and input.
Customer complaints - acts as contact point for customers and ensures timely resolution and customer satisfaction outcome. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issue or feedback relevant information to ensure process improvements with the objective of retaining customers and reviewing customer satisfaction.
Where necessary, arranges product returns and/or credits within the divisions guidelines.
Skills:
Commercial Education or similar education
Fluent in German, Dutch and English
Experience with an ERP Module
Preferably first experience in a customer contact/ order administrator role
Must possess excellent administration, organisational aptitude and the ability to plan and time manage various tasks
Must be able to work effectively both on an individual level and within a team environment
Competent Microsoft Office user
High level of accuracy is essential
Co-ordinates delivery with the customer, liaises with internal departments (e.g. Service, European Distribution Center) and updates relevant business systems.
Responsible for process of customer returns and trade in instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.
Answer telephone calls regarding orders, quote inquiries, complaints, etc.
Liaise between the customer and European Distribution Center regarding delivery of back-ordered products.
Produces instrument quotation & tenders - ensures collation of information and accurate, timely response to Public and Private Tender invitations.
Co-ordinates with internal departments to provide relevant information and input.
Customer complaints - acts as contact point for customers and ensures timely resolution and customer satisfaction outcome. Updates relevant complaints system. Liaises with internal departments where necessary to resolve issue or feedback relevant information to ensure process improvements with the objective of retaining customers and reviewing customer satisfaction.
Where necessary, arranges product returns and/or credits within the divisions guidelines.
Skills:
Commercial Education or similar education
Fluent in German, Dutch and English
Experience with an ERP Module
Preferably first experience in a customer contact/ order administrator role
Must possess excellent administration, organisational aptitude and the ability to plan and time manage various tasks
Must be able to work effectively both on an individual level and within a team environment
Competent Microsoft Office user
High level of accuracy is essential
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
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