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Sitel UK - Portuguese Customer Advisor

Beschäftigungstyp: Permanent
Standort: West London - London, United Kingdom, KT2 6LZ
Gehalt: £8.50 ph
Sprachen: Portugiesisch

Details für die Anzeigenschaltung

  • Name:
    Sitel UK
  • Veröffentlichung:
    05-08-2012
  • Code:
    UK00346
About us

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global business process outsourcing provider of customer care and complementary back-office processes. We are currently recruiting for one of our exciting campaigns. We are looking for Speakers of the following languages: Spanish Finnish Swedish Italian

Summary of Primary Job Responsibilities
• Answer inbound and make outbound contacts within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to meet client and customer satisfaction goals.
• Other duties as assigned. • Escalate questions and issues to Customer Service Supervisor as required.
• Adherence to current sitel policies and guidelines.

Experience Target
• Call center experience a plus.

Knowledge/Skills/Abilities
• Excellent communication and customer service skills.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Dependable, reliable and able to perform duties with minimal supervision.
• Ability to interact positively with peers and supervisors.

Pay Rate
£8.50phr

Other
You must have Portuguese Language skills
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