Aeria Games (www.aeriagames.com) is positioned to become the worldwide leader in one of the fastest growing segments of the online gaming market – Free to Play Massive Multiplayer Online Games. We’ve built a vibrant community around a diverse portfolio of MMO games and have successfully introduced the micro-transaction based business model into North America and Europe.

We're currently recruiting talented individuals and offering rewarding career potential, competitive benefits, and a fun work environment. If you have a passion for gaming and are looking for a challenge within a growing startup, then this is the place for you!
To reinforce our New European Headquarter in Berlin, we are looking for Game Master/ Customer Support (m/f)/ Berlin for Spain, Germany, Russia, Turkey, Poland and Italy.

Qualifications:

• At least 1 year experience in customer support.
• At least 1 year experience playing MMORPGs.
• Fluency and literacy in English as well as the language of the targeted territory: Spanish, German, Russian, Turkish, Polish or Italian
• Ability to write in the language of the targeted territory without flaws.
• Experience in growing or moderating an online community.
• Basic knowledge of HTML or BBCode.
• Basic knowledge of troubleshooting computer technical issues.
• Experience working in software development and writing bug reports is a plus.
• Experience in sales is a plus.
• Experience writing macro scripts is a plus.
• Willingness to work during peak gaming hours: nights, weekends, holidays.
• Passion for working in a startup environment within a performance-driven company.

Responsibilities:

• Answer e-mail customer support tickets in a professional manner.
• Manage and promote in-game and forum events.
• Write compelling error-free text to increase player participation or sales.
• Maintain a fun and cooperative gaming community.
• Test and write bug reports for content in development.
• Evaluate upcoming games and providing feedback.
• Translate text between English and the language of the targeted territory.
• Work in a team and share information across multiple international teams.