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Customer Care Specialist for our Czech Market


Name: Zalando

English, German, Czech
Code: TLJ
Berlin, Germany

Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.
Our team is growing! We are looking for new team to support our customer care location at Potsdamer Platz in Berlin.

Are you looking for a new, challenging position including diverse tasks?
Then welcome to the Customer Care Team of Zalando!

You are the voice and ear of Zalando and the first contact person for our customers. You will handle inquiries via telephone, email and chat about delivery, returns, payments, product information and a lot more!

-Fun at work. A dynamic, motivated and multinational team of experts to inspire and support you. There’s no time for boredom at our modern office at Potsdamer Platz!
-Grow with us. You will receive a profound, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company.
-Our conditions. You can expect a fair salary as well as benefits just like 40% discount on our online shop, discounts on the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few!
-Working hours. You will work 40 hours per week with your schedule given well in advance.

-Expertise. You have previous experience in customer care and are customer focused and passionate about excellent service.
-Communication. You always find the right words and know how to turn customers into fans. You have excellent knowledge of Czech in written and spoken form and are also fluent in German and/or English.
-Multitasking. You enjoy working with different software like SAP, Salesforce or ACD, even under time pressure. You make the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You have excellent computer skills.

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