Back to search.SITEL EMEA - Bilingual Call Center Agents - English essential
| Employment Type: | Permanent |
| Location: | Berlin, Germany |
| Salary: | Excellent |
| Languages: | Dutch, French, German, Flemish, Turkish, Swiss German |
| Required Languages: | 1 |
Sitel is a worldwide supplier in business process outsourcing. Our range of services includes contact-center solutions, customer acquisition, customer loyalty and back office. We have around 66.000 qualified Sitel employees at approx. 155 locations in more than 27 countries taking care of our clients` complex business processes. One of our clients is a leading diabetes care provider.
This leading diabetes care provider is committed to improving the quality of life for people with diabetes. That is why they offer a range of blood glucose monitoring products and Customer Care services to meet these different needs more closely.
Responsibilities:
• To respond to a wide variety of customer contacts by telephone and email
• To listen carefully to customer expressed needs and to show understanding of them
• To remain professional and calm when communicating
• To promote suitable products and services as required by the individual needs of each customer
• To ensure that all customer contacts are handled in an efficient, effective and costumer centric way
• To ensure that all complaints are recognised and recorded in an appropriate way
Qualifications:
• General Certificate of Secondary Education or equivalent
• Good computer literacy
• Experience within a fast moving, customer centric environment
• People orientated and team minded
• Excellent communication skills
• Dutch/ Flemish, Turkish, German, French or Swiss skills (business fluent)
• English skills (fluent)
This leading diabetes care provider is committed to improving the quality of life for people with diabetes. That is why they offer a range of blood glucose monitoring products and Customer Care services to meet these different needs more closely.
Responsibilities:
• To respond to a wide variety of customer contacts by telephone and email
• To listen carefully to customer expressed needs and to show understanding of them
• To remain professional and calm when communicating
• To promote suitable products and services as required by the individual needs of each customer
• To ensure that all customer contacts are handled in an efficient, effective and costumer centric way
• To ensure that all complaints are recognised and recorded in an appropriate way
Qualifications:
• General Certificate of Secondary Education or equivalent
• Good computer literacy
• Experience within a fast moving, customer centric environment
• People orientated and team minded
• Excellent communication skills
• Dutch/ Flemish, Turkish, German, French or Swiss skills (business fluent)
• English skills (fluent)
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Germany may apply.
You cannot apply for this job as it is no longer active.
