Back to search.Merrow Language Recruitment - Automotive Mechanical Support
| Employment Type: | Permanent |
| Location: | Hessen, Germany, Russleheim |
| Salary: | up to €35000 depending on exp |
| Languages: | Danish, French, Norwegian, Portuguese, Russian, Czech, Slovenian |
Automotive Mechanical Support
Ref: TH-2902
Location: Russleheim, Germany
Our client, a large international company is seeking to recruit an Automotive Mechanical Support for their office in Russleheim
Job Role
The Front Desk Technical Consultant is responsible for advising dealers in technical questions. To be able to answer questions about product problems and information enquiries as quickly and effectively as possible, the Consultant gather data from the databanks, information used in prior cases and his own practical experience. The goal is to achieve a high customer satisfaction and to turn the ownership into a real experience!
Responsibilities:
• Answer all incoming calls.
• Determine type of call, whether information or problem solving.
• Follow the established Standard Process for questioning & responding to the caller.
• Processing and conclusion of request.
• Gather information through databases, research, manuals and contacts.
• Document standard information in the database & document the prescribed advice, information or recommendations provided to the dealer.
• Provides ongoing discussion with peers on filed product concerns.
• Seeks out technical support from Team Leader and/or Back Desk.
• Documents all product concerns & escalates to the appropriate resource as determined in the specific work instructions.
• Ensures that quality standards are met or exceeded through example and case maintenance.
The Candidate:
• Fluent in English as well as French, Danish, Norwegian, Russian, Czech, Slovakian or Portuguese
• High School Graduation, Apprenticeship as Automotive Technician or Automotive Engineering University Degree.
• Several years of practical work experience in an automotive workshop.
• Microsoft Office applications & E-mail. Lotus Notes.
• High degree of commitment to achieving measurable results by goal setting and implementing effective work methods.
• Advanced knowledge of automotive systems. Advanced knowledge of databases.
• Demonstrates ability in strategy based diagnostics.
• Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions. Uses logic, mathematics or other problem solving tools in data analysis or in generating solutions.
• Keeping focused on the customer when making decisions and taking actions.
• Able to clearly present information through the spoken and written word. Influence others through oral and written presentations in positive or negative circumstances.
• Able to listen well.
• Goes beyond the regular job requirement to seize opportunities with persistence and limited support. Refuses to give up even in the face of obstacles of rejection through a sense of strong personal objectives which support the organization.
• Ability and willingness to align own behavior with needs, priorities and goals of the organization and act to promote company goals.
Salary: up to €35000 depending on experience
To apply for this role please email your CV to careers@merrow.co.uk or call: 0845 226 4748
------------------------------------------------------------------------------------------------------------
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
Ref: TH-2902
Location: Russleheim, Germany
Our client, a large international company is seeking to recruit an Automotive Mechanical Support for their office in Russleheim
Job Role
The Front Desk Technical Consultant is responsible for advising dealers in technical questions. To be able to answer questions about product problems and information enquiries as quickly and effectively as possible, the Consultant gather data from the databanks, information used in prior cases and his own practical experience. The goal is to achieve a high customer satisfaction and to turn the ownership into a real experience!
Responsibilities:
• Answer all incoming calls.
• Determine type of call, whether information or problem solving.
• Follow the established Standard Process for questioning & responding to the caller.
• Processing and conclusion of request.
• Gather information through databases, research, manuals and contacts.
• Document standard information in the database & document the prescribed advice, information or recommendations provided to the dealer.
• Provides ongoing discussion with peers on filed product concerns.
• Seeks out technical support from Team Leader and/or Back Desk.
• Documents all product concerns & escalates to the appropriate resource as determined in the specific work instructions.
• Ensures that quality standards are met or exceeded through example and case maintenance.
The Candidate:
• Fluent in English as well as French, Danish, Norwegian, Russian, Czech, Slovakian or Portuguese
• High School Graduation, Apprenticeship as Automotive Technician or Automotive Engineering University Degree.
• Several years of practical work experience in an automotive workshop.
• Microsoft Office applications & E-mail. Lotus Notes.
• High degree of commitment to achieving measurable results by goal setting and implementing effective work methods.
• Advanced knowledge of automotive systems. Advanced knowledge of databases.
• Demonstrates ability in strategy based diagnostics.
• Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions. Uses logic, mathematics or other problem solving tools in data analysis or in generating solutions.
• Keeping focused on the customer when making decisions and taking actions.
• Able to clearly present information through the spoken and written word. Influence others through oral and written presentations in positive or negative circumstances.
• Able to listen well.
• Goes beyond the regular job requirement to seize opportunities with persistence and limited support. Refuses to give up even in the face of obstacles of rejection through a sense of strong personal objectives which support the organization.
• Ability and willingness to align own behavior with needs, priorities and goals of the organization and act to promote company goals.
Salary: up to €35000 depending on experience
To apply for this role please email your CV to careers@merrow.co.uk or call: 0845 226 4748
------------------------------------------------------------------------------------------------------------
Merrow Language Recruitment is a specialist Language Recruitment Consultancy with over 40 years of experience in the field of multilingual recruitment. To view all our current vacancies please register on our website www.merrow.co.uk
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