Back to search.Grafton Recruitment - Japanese Customer Service
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Negotiable |
| Languages: | English, Japanese |
| Required Languages: | 1 |
Our client an International company based in Cork with service contracts with some of the largest Forex websites in the world. They are recruiting for a Japanese Customer Support Agent
This will be unique and exciting opportunity to join an expanding and already successful company with a strong financial background offering a very competitive salary, excellent career progression, a very comfortable dynamic work environment that will include a company exercise room and lounge area and excellent operate a performance related bonus scheme.
Requirements:
* Languages: Fluent in English and Japanese
* Excellent written communication skills in English, as well as Japanese.
* Education: Third Level is preferred but not essential
* Experience: Prior Customer Service experience is preferred, but not necessary.
* A strong work ethic is a must.
* Motivated and Self-starting
* Financial Market knowledge is preferred, but not necessary.
* Forex knowledge is a big positive, but not necessary.
* Computer skills, including Internet Explorer, Microsoft Excel an others.
* Ability to accurately type 25+ words per minute.
* Flexibility to work shifts on a 6 day schedule
Responsibilities (must be able to perform):
* Providing high quality customer service by responding to e-mail/telephone queries and answering live chat requests with clients.
* Use problem-solving skills to handle operations and customer-related issues
* Communication with third parties to maintain cohesive relationships
* Approach problems with a positive and helpful attitude.
* Actuate data entry of user information.
* Demonstrate the ability to multitask/switch between tasks while maintaining focus on customer/situation at hand
* Assist customers with site navigation and account opening along with general support questions.
With excellent working conditions, in a fast-paced, growing company with a growth rate of over 100% per year. Plenty of opportunity for advancement along with an education in the financial markets.
For more information on this role and others please contact Anne Gough 021 4250640.
This will be unique and exciting opportunity to join an expanding and already successful company with a strong financial background offering a very competitive salary, excellent career progression, a very comfortable dynamic work environment that will include a company exercise room and lounge area and excellent operate a performance related bonus scheme.
Requirements:
* Languages: Fluent in English and Japanese
* Excellent written communication skills in English, as well as Japanese.
* Education: Third Level is preferred but not essential
* Experience: Prior Customer Service experience is preferred, but not necessary.
* A strong work ethic is a must.
* Motivated and Self-starting
* Financial Market knowledge is preferred, but not necessary.
* Forex knowledge is a big positive, but not necessary.
* Computer skills, including Internet Explorer, Microsoft Excel an others.
* Ability to accurately type 25+ words per minute.
* Flexibility to work shifts on a 6 day schedule
Responsibilities (must be able to perform):
* Providing high quality customer service by responding to e-mail/telephone queries and answering live chat requests with clients.
* Use problem-solving skills to handle operations and customer-related issues
* Communication with third parties to maintain cohesive relationships
* Approach problems with a positive and helpful attitude.
* Actuate data entry of user information.
* Demonstrate the ability to multitask/switch between tasks while maintaining focus on customer/situation at hand
* Assist customers with site navigation and account opening along with general support questions.
With excellent working conditions, in a fast-paced, growing company with a growth rate of over 100% per year. Plenty of opportunity for advancement along with an education in the financial markets.
For more information on this role and others please contact Anne Gough 021 4250640.
You cannot apply for this job as it is no longer active.
