Back to search.Apple - Spanish Speaking At-Home Chat Representative
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, or Leinster |
| Salary: | Competitive |
| Languages: | English, Spanish |
At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire – and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU!
The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.
At-Home Chat Representatives will:
• Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
• Be passionate about Apple products and it’s unique company culture;
• Demonstrate Apple products and accessories to customers through Chat;
• Provide consultative lifestyle solutions to customers based on their needs;
• Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
• Can translate ‘techno-speak’ in to non-tech speak and communicate this through a Chat Platform.
Desired Qualities, Behaviors, and Skills:
• Self-starter;
• Ability to work and make decisions with minimal supervision;
• Proficient typing skills;
• Comfortable working with ambiguity;
• Strong organizational skills;
• Team player;
• Experience with a PC as well as a Mac;
• Able to troubleshoot basic issues related to home-office.
Is being an At-Home Chat Representative a great fit for you? Consider the following questions:
1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)
Education and Experience:
• Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
• “Gets” technology and ideally have hands-on knowledge of Apple products, applications and services;
• Professional verbal and written communication skills;
• Fluency in Spanish and English.
The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat.
At-Home Chat Representatives will:
• Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy;
• Be passionate about Apple products and it’s unique company culture;
• Demonstrate Apple products and accessories to customers through Chat;
• Provide consultative lifestyle solutions to customers based on their needs;
• Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely;
• Can translate ‘techno-speak’ in to non-tech speak and communicate this through a Chat Platform.
Desired Qualities, Behaviors, and Skills:
• Self-starter;
• Ability to work and make decisions with minimal supervision;
• Proficient typing skills;
• Comfortable working with ambiguity;
• Strong organizational skills;
• Team player;
• Experience with a PC as well as a Mac;
• Able to troubleshoot basic issues related to home-office.
Is being an At-Home Chat Representative a great fit for you? Consider the following questions:
1. Do you have a flexible schedule, including the ability to work nights and weekends?
2. Do you live near Dublin or within a one-hour commute of Dublin?
3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours?
4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment?
5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple)
Education and Experience:
• Degree preferred plus 1-2 years proven experience in a sales or customer service environment;
• “Gets” technology and ideally have hands-on knowledge of Apple products, applications and services;
• Professional verbal and written communication skills;
• Fluency in Spanish and English.
You cannot apply for this job as it is no longer active.
