Back to search.Booking.com Germany DACH - Multilingual Customer Service Executive - Start 4th June
| Employment Type: | Permanent |
| Location: | Berlin, Germany |
| Salary: | EUR 1.550 |
| Languages: | Cantonese, Dutch, Mandarin, Turkish |
If you are fluent in one of the following languages this job might be interesting for you:
Turkish, Chinese, Dutch
Booking.com is looking for customer service professionals to join our team either on 14th May!
About the company
BOOKING.COM, the leading online hotel reservation service in Europe, is looking for engaged customer service professionals to ensure the business development of its fast-growing hotel markets.
Why Booking.com? Do you like to work for a rapidly expanding, dynamic organization? Do you like to work with people? Are you an ambitious self-starter? Would you like to work for a diverse, international and multicultural organization? Are you creative with an out-of-the-box mindset? If the answer to these questions is yes, then we are looking for you. Take charge of your career and apply now!
Booking.com is a market leader in online hotel reservations in Europe. Since 1996 our team has expanded to more than 2,400 professionals from many different backgrounds including Customer Care, Hotels, Finance, IT and Marketing, and has built a company that provides online hotel reservations in the best possible way.
Job Description
As a Customer Service Executive you will report to a Team Leader in Customer Care. You are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Tasks:
Handle pre and post reservation inquiries by phone, e-mails and fax;
Handle sales requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Experience with internet and hotel industry;
Sense of responsibility;
Independent and customer friendly;
Fluent both written and spoken in English and the language you want to apply for (see below):
Czech, French, Polish, Romanian, Turkish, Ukrainian, Chinese, Dutch, Japanese, Swedish.
Available to attend a full-time training (4 weeks, fully paid)
Available full-time and flexible in your work schedule;
Valid work permit for Germany as a MUST.
What Booking.com will offer you
A gross salary of EUR 1.550,- based on 40 hours a week;
International work environment;
Convenient office location in the center of Berlin
25 holidays per year on full time bases;
Bonus payment based on set targets;
25% premium pay for hours worked after 8pm;
60% premium pay for hours worked on Saturdays, Sundays and Holidays.
Turkish, Chinese, Dutch
Booking.com is looking for customer service professionals to join our team either on 14th May!
About the company
BOOKING.COM, the leading online hotel reservation service in Europe, is looking for engaged customer service professionals to ensure the business development of its fast-growing hotel markets.
Why Booking.com? Do you like to work for a rapidly expanding, dynamic organization? Do you like to work with people? Are you an ambitious self-starter? Would you like to work for a diverse, international and multicultural organization? Are you creative with an out-of-the-box mindset? If the answer to these questions is yes, then we are looking for you. Take charge of your career and apply now!
Booking.com is a market leader in online hotel reservations in Europe. Since 1996 our team has expanded to more than 2,400 professionals from many different backgrounds including Customer Care, Hotels, Finance, IT and Marketing, and has built a company that provides online hotel reservations in the best possible way.
Job Description
As a Customer Service Executive you will report to a Team Leader in Customer Care. You are responsible for handling pre and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Tasks:
Handle pre and post reservation inquiries by phone, e-mails and fax;
Handle sales requests by phone and e-mail;
Modify, change and/or cancel existing reservations;
Outbound calls to hotels/guests to arrangement special requests;
Liaison between guest and hotel to resolve complaints;
Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
Excellent communication skills;
Excellent commercial selling skills;
Problem solving;
Experience with internet and hotel industry;
Sense of responsibility;
Independent and customer friendly;
Fluent both written and spoken in English and the language you want to apply for (see below):
Czech, French, Polish, Romanian, Turkish, Ukrainian, Chinese, Dutch, Japanese, Swedish.
Available to attend a full-time training (4 weeks, fully paid)
Available full-time and flexible in your work schedule;
Valid work permit for Germany as a MUST.
What Booking.com will offer you
A gross salary of EUR 1.550,- based on 40 hours a week;
International work environment;
Convenient office location in the center of Berlin
25 holidays per year on full time bases;
Bonus payment based on set targets;
25% premium pay for hours worked after 8pm;
60% premium pay for hours worked on Saturdays, Sundays and Holidays.
You cannot apply for this job as it is no longer active.
